I will not go to this Doctor again. Cold personality, long wait for an appointment that I was on…read moretime for, and most importantly I felt like I had to jump through hoops just to get my contact lens prescription. In my old hometown I was so used to a doctor with a pleasant demeanor, and this was just not a comfortable atmosphere. I didnt feel like anyone was friendly here, not even the receptionist at the front desk.

Dr. David Kay was shockingly rude to me. When I asked him eye-related questions he acted as if I…read morewas threatening his ego and gave rude, unhelpful answers. I got the sense he got a sick satisfaction from trying to make people feel stupid. I will never return and I suggest you never visit.

We travel over an hour to see Dr Reiners for the care of our eyes. He treats us with such care and…read morecompassion; it keeps us coming back. He is thoughtful and through in his approach to our care. He is knowledgeable and experienced. His office staff is helpful and pleasant to work with, I would not hesitate to recommend this office to anyone for complete and total eyecare.

Buyer beware, the,"DR" rushes appointments and is unresponsive to patient concerns…read more Had a pair of glasses break under normal use within 30 days. There was little response to my concerns of future quality and inconvenience. Staff was rude and unprofessional and to cover themselves gaslighted by blaming me. The owner does not understand proper business practice and refuses to properly address issues

A great experience. Bright office. No waiting. Dr. Tantri was friendly and detailed during the…read moreexamination and explained my eye problem to me with clarity.

Quality care, wonderful office staff. Dr Hansen is a wonderful doctor. Excellent if an emergency…read moreappointment is needed.

No response from phone call message or email requesting an appointment! Don't seem to be really…read moreinterested in new clients.

Great office to work with and friendly staff! Good care with a classic style doctor's office feel.read more

Like Dr Erick, IF you can get by his office staff.... one bossy rude woman. Always says you have a…read moredeductible even if you don't. Did it to my mom, 91, and also to me and another older woman I was witness to. Sent a registered letter to my mom, discontinued her care. Mom received it on the date of her next appointment to check her glaucoma pressure. Sent her into a tails pin. NO compassion, not ethical. ​

Fantastic customer service. If your glasses break (my mom's lost a nose pad), they will repair…read morethem while you wait, often at no charge. And if you are from out of town and your glasses break, they might even repair those, too! That was my experience.

AMAZING SERVICE! super nice and fixed my glasses for free! The best glasses place to go in the…read moreBerkshires!

Love this Spot! My wife, our 5 year old son and I came in to all have a check-up and pick up new…read moreglasses. Staff are super welcoming and friendly, and the store is colorful and fun, with a lot of eyewear options to try on. I had selected some options for glasses before my appointment, and Nick the Office Manager had already pulled them out so I could try them on. 5-star service for sure We saw Dr. Tommasina, and she was fantastic! Very friendly and explained everything she was doing for our 5 year olds exam, and very knowledgeable and thorough for all our exams. They even have a corner with kids toys if you have a little one - it's like they've thought of everything! I would highly recommend coming here if you need an eye check-up or just to pick up a new pair of specs or shades!!! Can't wait to pick up my new glasses

What a wonderful, profession place for eye exams and glasses. This was my first experience there…read more Another first, was the accuracy of my prescription. I have strabismus, had cataract surgery and retina surgery. Tough to find the right script for me. I would highly recommend this office.

I finally had my appointment. I'm am so glad I waited. The office was huge. The staff was very…read morehelpful. And my eye appointment was above satisfactory. Quick and simple. I would definitely recommend this Eye Center in Pittsfield.

Seniors beware. This center will not inform you that…read morecertain procedures are not paid for by medicare. "Refractions" otherwise known as vision tests are not covered. I do not need glasses so do not need this test. It was done with out asking me if I wanted it and then...I was charged for it. $40. So a surprise $40 charge for something I did not need, want or ask for. An obvious mistake on the part of the staff, right? Well the billing department thinks not . I was told I should have reviewed the huge book Medicare sends with my benefits and I would have seen that refractions are not paid for. Had I looked through those hundreds of pages I would not have understood anyway as I only recently learned the word. I have never needed these tests. Nor does anyone who does want a new prescription. Nobody even apologized. While the doctor and assistant were pleasant, the support staff (billing, those who work the desk and the phone) are the opposite. We seniors deserve more respect. Instead it seems Berkshire Eye Center staff is more concerned about making money than patients.