I put a coat in layway there is no wording that says when you have to get the item out nor does it…read morestate how much you have to pay. it was covid and I did not have the mo way to make large payments however I wanted to make a $50 payment the owner proceeded to tell me that he could not take the small payment and kept the amount that I had already paid which was around $1500 to think they would not even give me a store credit is aweful single mother they did this too

I brought in three furs in the fall of 2019 for restyling. I felt like they listened to what I…read morewanted and translated those wants to an up-to-date look. I love them all now! They don't look like old lady furs and I feel and look younger wearing the new styles. And guess what? I actually wear them now instead of just looking at them hanging in the closet. When I buy my next coat, it will be from Ceresnie & Offen. They also carry some sweet little accessories for yourself or for gifts. Thank you for skills and service!

Blue Birch Outfitters is a perfect example of why I love supporting small businesses! I had been…read moretrying to track down a very particular Cotopaxi hat that was extremely difficult to find, and the owner, Stephanie, went above and beyond to help me. I called the store to confirm if they had the item in stock since I'm not local, and Stephanie was able to confirm that they did have 1 left! When I made a mistake during online checkout by not including my address, Stephanie was able to take down my information over the phone. She even followed up via email with my tracking information! I just arrived home from a work conference and my package was ready and waiting for me. Enclosed was my hat and a personal thank you note for supporting her small business along with a store business card and encouragement to reach out with any questions. The hat fits perfectly! While I live halfway across the country, this experience was so positive that if I ever find myself in Milford, MI you better believe I will be running straight to Blue Birch Outfitters! ‍

Love this small business in Milford! The brands are excellent quality. The items are expensive, but…read morethat's what they cost! You get what you pay for. Items that are durable, backed by the manufacturer, sustainably made and wonderful. Thanks for being the only style to carry men's clothing too! Friendly service. If they don't have what you need, just ask! Owner is helpful!

I have shopped at LouLou's many times. I think most of my wardrobe is made up of her clothes now:)…read more! Her clothes are great quality, which is rare nowadays. Her price point is below many of the boutiques as well. She has JUDY BLUE, which is the best kind of jeans and hard to find. Her size point is great as well. I have seen sizes from XS-2XL. She also has a point system that links to your account, (so that you don't have to worry about keeping track of a card or something like other places have done) & when your points add up you get a discount off of your order. There is always sale items on the back racks. She does pop ups and fun sip and shops. She posts on her Facebook and IG, so I make sure to follow so I can stop up and have a mimosa and shop. :) I have ordered online and I love that it gives a description and size measurements so that I have no problems. Thank you LouLou's for being my fave place to shop!

Horrible Service. Purchase a sweatshirt advertised as an adult large on website. After getting…read moreit home realized it was a childrens large. When I asked kindly to return the item, I was given a standard "no return policy" response. Certainly not a great way to grow a small business. I hope you learn your lesson here. Good Luck!

Hate to break some disheartening news to all women and girls, we hated this boutique store so much…read more It did some things great decades ago. I remember my younger sister and I got terrible attire and an ugly bridesmaid dress for my older brother and sister-in-law's wedding back in late 2003. It was a most discomforting feeling, and it wasn't made of the best material; it made us look like we grabbed sheets to cover our bodies! Horrific, terrifying nightmare, outrageous, annoying customer service! The girls at the boutique were extremely nasty to us and didn't do their job! There is no way I would recommend anyone come here to put up with those unprofessional and rude employees, not this store owner!

Amazing store with such a nice selection of beautiful sweaters and dresses!! Lots of jeans and…read morecasual wear for adults and juniors. Store was clean and the workers were very friendly.

Everything terrible. I got a pair of sweatpants for Christmas, but they were not the right…read morecolor,size, or style that I liked. Instead of keeping them I went to return them. Little did I know the company was in fault. I go and return the sweatpants while also having an order pick up. I wait in this long line in which has a reeking smell of onions. We reach the cashier and I tell them I would like to return something and pick something up. She then looks at me like I'm the dumbest person on this planet, and practically shouts "WE DON'T DO ORDER PICK UPS HERE YOU HAVE TO GO TO AMERICAN EAGLE." How was I supposed to know you don't do order pick ups when my code to pick up the clothing item says go to AERIE. Which is where I went. After this encounter I still had a return to make. She at first never even said hello or asked us what can I help you with. She then asked for a rewards number I gave her mine because she never specified we needed to give her the rewards number under the pair of sweatpants we were returning. I also gave her mine because my family who was with me never had an account so the only one who had one was me so I just assumed I would give it to her. The cashier then says it's not working. She then proceeds to say we need the phone number under the order and that's why it's not showing up in a snarky way. The family member that placed the order never had an account so how were we supposed to know to not give her any information of our accounts if she didn't even have the audacity to say hi or communicate they needed the phone number under the order. Even if I never gave her my phone number it still wouldn't have worked because the order was placed without an account or email. She then proceeded to grab the bag with the sweatpants in it pulls the Out of the bag and rips it open and grabs the sweatpants out of the bag. She then holds up the pair of sweatpants and practically screaming to everyone in the line behind us " THESE ARE NOT THE SAME PANTS YOU ORDERED THATS WHY IT IS NOT COMING UP." She was insanely rude when it wasn't even our fault it was theirs. I then say I'm so sorry there must be a mix up we will go. I take my sweatpants fed up with this worker and move to the side. I look at the order number on the package and the date on the package it was shipped and everything lined up the receipt online. However, the item in the bag did not match up. That was the problem. The item ordered was the correct item the item they gave us was complete wrong and the worker made us feel completely stupid win in reality it was your company's fault. Instead of helping us work through the problem you resorted to anger which is never the place to go to with customers. We then go back in line and get a different employee. This employee wouldn't even look at us and just stared at us like this . Like she had absolutely no emotion. The manager then comes over to help. I tell her my problem and she was so gracious. She understood what was happening because funny enough it happened to her. She also did a great job with customer service. The only reason this place is even getting a star is because of her kindness. Will however, never be coming back to this Aerie. 1 star would give it 0.5 just for the manager if I had the chance. The sweatpants the also replaced instead of the ones I ordered were 15 dollars while the value of my sweatpants I ordered were 40. Do better aerie.

Wanted to give a shoutout to the awesome employees working at this location! I stopped by yesterday…read moreto get some jean shorts and had great customer service. One of the employees helped me find the right sizes and styles of shorts that would look best on me. He even suggested I get some shirts to go with them, as they were on sale buy one get one for $5! I was impressed by how helpful he was throughout my shopping experience without me even asking. When checking out, the cashier was kind. I appreciated her patience with having to enter a few gift card codes for me because this took a little bit of time.

Great store !!!!! Lots of carhart jackets !!!!!…read moreEven nurses scubs !!!!! Great place support local business !!!

Needed to pop in and grab a jacket, and I was able to do that, so that's good. My reason this store…read moredidn't get a higher review is that A. the store smelled strongly of cigarette smoke, so much so that we all noticed it and couldn't wait to get back outside. And B. one of the staff ladies was a little too in-your-face while we were browsing. I know she was trying to be helpful, but it was a bit much. I'd probably skip heading back and either go downtown to the Carhartt store in Detroit, or go to the Carhartt shop in Howell, if were out that way.

I had some good experiences with the company last year. Got some great shirts and shoes…read more Put deposits on two pair of pants last December. The first one was cut way too short, they were taken back to get fixed and the second one never appeared. Now my sales rep Rachel Lannen has vanished, and I have not had any luck either getting the pants or a refund. Filed a complaint with the BBB and working on the next steps to get my money back.

As a business owner, the product and services provided by Tom James and my custom clothier Ally,…read moreare outstanding. Having the custom service they provide and the quality of the clothing is truly a luxury.