The furniture is beautiful, the sales lady very nice.... but trying to actually get the items in…read moreyour home requires an act of Congress. The sales lady advised that the product needed to be orderd - ok, I get it. I had to constantly call them, they NEVER ONCE called me to advise of status - very poor customer service!!! At 4 weeks I recvd all but my 4 nightstands. We are now at 6 weeks and I still do not have them. The lady tried to blame it on Coronavirus. Uhhh No! The truckers are still hauling goods - that hasn't stopped. I advised if I dont recv the nightstands the 1st part of April, I want a refund. NO ONE HAS APOLOGIZED FOR THE POOR COMMUNICATION! The store had no problem taking my $3,000 check! I will NEVER EVER purchase another item from this retailer. IF YOU HAVE MONTHS, SHOP THERE. IF NOT, GO ANYWHERE ELSE.

Absolutely beautiful furniture store in Terrell, wish I could buy majority of items in here!read more

My neighbor recommended a furniture store in Terrel. Unfortunately I went to the wrong store AND am…read morequite happy to say I did! As we entered the store I immediately saw a couch I wanted. Easy enough!! Lots of merchandise in the store to choose from at great prices. We ended up buying the sofa as well as another piece of furniture. The employee who helped us (Landon) was such a friendly guy who made us feel like part of the Furniture One family! I will most definitely be going back to this store as well as recommending it to others! So glad I walked into the wrong place!!!!

Don't waste your time. Rude, unprofessional, clueless and lazy. Wrong part was ordered for a…read morebirthday present, another had to be ordered. We came into the store a day after we were told it would be in, it wasn't and they didn't know when until a long process of phone calls and computer checks. Tried to return the current item while waiting for the right one and they had the balls to ask for a restocking fee. (We are talking about a kids bed frame box that I can carry in one arm) Shop anywhere but here or related to them.

Joel provided exceptional service and passed along the savings that he creates using his unique…read moreapproach to the mattress business. Now if you need funny television commercials, high cost storefront retail locations and salespeople try to up sell and pressure you don't come here. If you want great prices, quick delivery and a straightforward approach to buying a mattress this is your place. We purchased a hybrid king mattress with adjustable remote controlled base and it's amazing. They delivered and set up the new bed, dismantled and took away the old frame/box springs/mattress. They even put on the mattress cover! Five Stars highly recommended

I had the best experience with Joel! This is the place to go if you want quality at a great price!read more

Jose was absolutely amazing. I had questions and so we setup a time for me to meet him at the…read morestore. When I arrived, he was already helping another couple. That did not matter we all turned it into a great time...helping each other try out mattresses and bases. Through it all Jose was knowledgeable and kept up with both of our many questions and needs. If you are looking for someone who takes the time to understand you and will not try to get over. Please call Jose he is top notch!

Larry was amazing. My wife and I came in due to her mother passing 48 hours ago. We needed a new…read moreadjustable base for her father who is in our care. Larry crushed it and our new base will be delivered this weekend. I cannot tell you how nice it is to work with a consummate professional like Larry. He really loves what he does and it shows. Thanks again Larry!! We felt lighter than we have in days when we left. 100% recommend this location.

We bought a top-of-the-line mattress from this company in 2019. My husband needs a a dependable…read moremattress for his back, he sees a chiropractor once a week. It is now 2025 and it is still in excellent shape unlike the other mattresses we have in the house bought later from other furniture stores. Today, we drove for an hour to go back to his store to purchase a new one for our teenage son. Mark was just the same, full of knowledge and integrity. He took the time to help us select just the right one. If you need a good night's sleep on a mattress that won't cave in on you, this is the place to go.

Marc and his team made buying matresses easy and fast. No high pressure and payment options were…read moreavailable. The service was excellent and delivery was fast and saved us a trip to Dallas.

Fantastic experience. Shopping local is important to me. We just needed a box spring and stopped in…read moreand left with one within 30 minutes. The gentleman who helped us was extremely helpful, discussed our options thoroughly and helped us load the box spring safely and securely. When I am ready to upgrade to a newer mattress I will work with these folks first.

Bobby was SUPER helpful! I went in after confusing myself with internet reviews of all the…read moremattresses. He helped me decide which one I wanted and allowed me the time to wonder around and make the decision to buy or not. I have and will continue to send people to him!

Really good store, I came in for some furniture and they did help me find the right mattress for my…read morebedroom and hook me up with some really good prices

Update: The owner of the store called me the day after I posted this review to apologize and he…read moretried to locate a new sectional. There wasn't a full set available so he refunded my money with no issue. Thank you for your quick response and resolution.

I bought a $4000.00 Tempurpedic mattress in March 2025. 8 months later, it has indentions that are…read moreimpossible to sleep on. I have to sit up to turn over. The Firm will not honor the warranty on my mattress. I contacted Tempurpedic, they won't contact me back. They gave me instructions on how to do a warranty. It's impossible for me to do it. I'm screwed out of $4000.00. DONT BUY TEMPURPEDIC!! DONT BUY FROM MATTRESSES FIRM!!! They don't care about you after you pay them. I gave 1 star because I had to in order to post.

Walked in and was greeted my a worker who told us we were wasting our time to try to look for…read moremattresses without his help. I get commission, but man- at the cost of being rude to customers?! Uh no thanks. We took our money elsewhere.