AVOID this company if you expect professionalism or basic respect…read more Chris gave me one of the most disrespectful service experiences I've ever had. The moment I explained that I smelled dog urine in the carpet, he immediately dismissed me, repeatedly telling me he'd "been doing this for 30 years" instead of actually listening to what I was saying. The most disturbing part of the visit was that he eventually stopped speaking to me entirely and directed his attention only to the man who was with me. He even walked away from me in the middle of our conversation. I left feeling belittled, ignored and treated as though my opinion didn't matter. Based on the way he interacted with me, I found his behavior toward me as a woman deeply disrespectful. He also wore his outside shoes throughout my home, insisted the issue was candle residue despite there being no candle wax, and then left before completing the job. The carpet issue was never resolved. If your first instinct when a customer raises a concern is to dismiss them, talk over them, ignore them and walk away without finishing the work, you have no business providing customer service. This was an appalling experience and I would strongly encourage others to look elsewhere.

The real deal. I checked the reviews and then decided to go with Sonoma County Carpet Care. I read…read morethat Chris is a nice guy, professional ,does a good job, and is not a "gouger" (check/check/check/check) We are pleased, and will use him again.

Martin is amazing and very professional. Honest and very transparent. Requested a quote for a…read morecarpet stain removal. Tested a spot if it is still doable. He gave an honest response. Stain was left a bit too long and had settled in the carpet already l, which is our mistake; lesson learned. He even gave us a few suggestions, rather waste a time and effort removing the stain.

They are great to work with and did a very good job with stains from an elderly dog…read more Barbara Seifert

Wow. Fast quick and super work. Best carpet steam cleaners…read morewe have ever used. The technician was very proficient and cleaned up perfectly. Even heavy staining was removed.

We had someone come out with carpet samples and to measure for a quote…read more -The quote provided indicated that the square footage was much higher than the other two companies we ended up getting quotes from and since the charge is per square foot it added a ton to the total. -I noticed that the quote included the cost to take out carpet in all rooms but there were two rooms that had no carpet to be taken out. -We asked for help picking a carpet to install and it turns out the one recommended does not meet any of our needs and would have been a big problem. -Then he said the carpet would be ordered and could be installed the next week since we were in a rush. 5 days later he hadn't ordered the carpet and we started shopping other companies. -The quote said that if we are talking to any companies let them know since they would beat or match reasonable competitive quotes but once I mentioned we were shopping around the guy stopped responding and I'm glad he did so we didn't get stuck overpaying for a carpet that isn't right for us

Jon was prompt, knowledgeable, quick, well-priced and the results are perfect!…read moreI don't know why I need to put more characters in this review in order for it to post, but here they are.

Jon did an outstanding job taking our expensive five year old Room and Board white couch that was…read morecovered in water stains from embarrassing to brand new. It completely made our living room look brighter and fresh. 100% recommend for quality, service and price. Thank you!

I contacted Scotty Steam Clean to clean a Sofa and a loveseat. They showed up on time and did a…read morefantastic job. The gentlemen that came into my home were very careful with walls and floors as well as keeping my dog in safely. Great team, very polite and personable. I definitely will call on their services again.

Scotty and his assistant arrived promptly as scheduled. After looking at our carpets, he made some…read morerecommendations as as to what needed cleaning and gave a very fair price for the job. They finished promptly and left the house looking spectacular. They even got out year old stains that I did not think would come out. I have already recommended Scotty Steam Clean to several family members!

I have been working with Rose Rug cleaning for years. Ethical, professional, and highly skilled…read more They were the only company who aid they would try to restore my damaged quum rug. They didn't promise and they didn't charge me until they were certain they could help. I am awaiting good news. They will always have my business either way.

Rose Rug Cleaning just cleaned two wool rugs for me. We recently got a puppy and some accidents on…read moreour dining room rug had created a bit of a smell. They cleaned it really well and the smell disappeared completely. The owner was also very nice and responsive and picked up and dropped off the rug. They did such a nice job that I gave them another rug to clean that had several stains from my kids that I never thought would come out, but they were able to clean them and the rug looked great when they returned it. With young kids and a dog, I was also pleased that they don't use harsh chemicals. I'll definitely use them again the next time I have this need.

Great service, great communication and follow up. He even came back to touch up tough spots after…read morethe fact for no additional charge. Carpets look like new.

I called multiple different carpet companies before choosing Extraction Plus. Kyle from the start…read morewas very responsive, professional, and extremely knowledgeable. I have a 3 bedroom 2 bath, five kids and animals. My carpets look brand new! I will definitely be using him again in the future.

Great service, arrived on time, reasonable cost PLUS live supporting a local business... we will…read moreuse again.

We are bad people. No carpet cleaning for 20 years with a dog and a kid. The green monster did an…read moreexcellent job! Our carpets look clean now. Easy communication! On time! 5.5 stars!

I just had some carpet cleaning of my sofa, a chair and an area rug…read more He did a great job! Even did the pillows on the sofa. I liked how he protected my corner walls and was very neat. He worked fast and the job looks great! Great value for the service. Thank you!

Vigil's carpet cleaning did a fantastic job on my home. This is my second time using their service…read moreand both have been top notch. Its looks great and smells wonderful. Thank you!