I went in with my brother while I was visiting Reno; he wanted to buy a new phone. The person who…read morehelped us, Luis, was very clear on all differences of the Samsung phones. He was very fast to transfer the data to his new phone. Very pleasant conversation about questions my brother had about the new phone. He was also quite patient. This location is very different compared to the previous T-Mobile location. I learned this is a corporate location. Most other locations are 3rd party. The next day we went back as my brother wanted a new Bluetooth speaker. This time around, Paul helped us. What a professional young man with a great personality. He ensure he played all 3 speakers my brother was interested in buying. Again a great experience all around!

They really cannot provide what they advertise, and they have what I would call…read more'less-than-satisfactory' personnel.

10/30 Needed to…read moreupgrade my phone so I came in about 1pm. I was immediately greeted by Nataly who helped me . She was very helpful, listened to what I wanted and what I needed to do with my current phone and plan . She explained everything perfectly and got me in and out pretty quickly. Think it took an hr just because I went over everything and then choosing a phone best for my needs. Great service and pleasant experience. Enjoy !!!!

I have had problems with this store start of being a customer here. The first associate I dealt…read morewith for my wife's IPhone was phenomenal and from there it was garbage service and lame excuses. Today I went to get help with a screen protector and was dismissed with we can't help you with that. There customer service was atrocious and nonexistent I have had better service in New Hampshire, Maine, and California. I am ready to switch carriers.

I attempted to transfer my Spectrum cellphone to T-Mobile. After an hour and a half, my Spectrum…read morephone shut off, and my T-Mobile phone didn't start up. Now I have no cellphone that works. Now I'm told to go to a T-Mobile store with my four brand new Galaxy A17 5G phones. I don't have the use of a vehicle at the moment. I am thoroughly disgusted with T-Mobile, and I wish I'd never switched.

I purchased a new phone from given store ,upon transaction completion no receipt was given to me…read morebefore exiting , I asked for one but the clerk was hesitant so I left with a brand new phone and, no receipt .No longer then 36 hours later I had recovered my old phone so new phone was no longer needed. I went back to store immediately the next day when opened and told them why I was returning phone, the manager replies "we cannot take back phone after 24 hours" mind you this was only 36 hours and metroPCs will return phones up to 14 days with or without receipt. This store and employees blantantly lied and refused to give any refund back.

Jabari was a real gentleman and a rare pleasure to conduct commerce with. I would like to make…read morethis my favorite and home store if just for him! Thanks sooo much!

purchased a turntable from the electronics section of the store. got home and unpacked unit. the…read morehinges on the dust cover were broken and not repairable. returned next day , showed the sales person the damage. she coldly informed me "no return on accessories" . sold as is!! explained once more that the product was damaged in the box and not defective. she indicated to me that her boss will fire her if the damage item was returned. just another way to make a good faithful customer go somewhere else.

Very helpful I lost my phone and he helped me get a new one , I was very distressed , he calm me…read moredown and was very understanding I would recommend this store to anyone .

Trying to cancel my phones and they make it almost impossible. Omg they asked multiple times why I…read moreno longer needed phones, I said because my kids are no longer in my home and have their own providers. They made me repeat myself 3 times. The operator was relentless and annoying , I finally was able to get off the phone after 20 mins. You're probably wondering why I didn't hang up sooner, because they tell you they can't make the changes unless you let them hang up first. Wow I'm just in shock how this company works

I came into the Plumb Lab location to handle a name change on acct due to a death…read more I had called the 800 number and was told to walk into a physical location. Upon arrival I was greeted by Logan. He was quick to offer condolences and listen to what was needed. He took my information and spoke with management. When he was told I had to call the 800 number to get changes made I explained I was told to come in to a physical location with the death certificate. Logan went out of his was to call the appropriate department, authenticate the death certificate and get the name changed. Thank you!!!!!

Avoid AT&T at All Costs - Overcharged, Lied To, and Terrible Service…read moreI've been with AT&T for years, and it's been nothing but a nightmare. They constantly overcharge with hidden fees and unauthorized charges that pop up out of nowhere - like "administration fees" that triple without warning, or billing for equipment I returned months ago. I switched plans thinking I'd get a better deal, but my bill jumped from what was promised by $20-50 extra every month, with no explanation other than "system errors" or reps straight-up lying about promotions. When I call customer service, it's a total waste of time - hours on hold, transferred endlessly, and reps who hang up or promise callbacks that never happen.

If you want to know the reason the store has such a low rating, just walk in and try to receive…read moreservice. I'm writing this review after visiting the store twice and waiting in store for over an hour again just to return equipment. Now they do offer appointments, but let me tell you that I have watched more than a few of those people check-in and wait a considerable amount of time beyond their appointment time to be seen, and this is another indicator that something needs to be fixed. The process here is broken, and quite apparently inefficient and not designed with customer experience in mind. The entirety of my transaction took 5 minutes and could have easily been processed numerous times during the hours I spent standing around. This was made even more apparent after watching all of the associates repeatedly wander the store, in and out the backroom, and stop to check in on the same customers standing around waiting for updates and data migrations to complete on their devices, all while there's a store full of customers waiting, many of whom are obviously there for the same reason as I. At one point a manager/leader approached me and mentioned I'd been waiting quite a while, so I explained what I needed to do and he made no offer to help expedite the process. The solution is simple. Keep a register open just for equipment returns and make a policy that anyone walking in with equipment be served in between walk-ins and appointments as associates are freed up.

Spectrum offers a convenient location with a huge parking lot, making it easy to access. Upon…read morearrival, I noticed attentive service with one person being helped immediately. The check-in process was straightforward, as I signed in on the kiosk iPad and was called when it was my turn. The staff provided excellent service during my visit, especially when returning a 14-year-old router modem after canceling my service, which was costing me $90 a month--clearly a wise decision to switch. I was reassured that the router would be reused elsewhere. Overall, a positive experience with friendly and efficient service at the store.

They advertise that if you switch to them you can get a free phone and a good rate. So I decided to…read moreswitch. It took 2 hours to get my account setup. In the end I didn't get a free phone nor did they give me a decent monthly rate. T-Mobile is a joke. Now, rather than pay $40 a month I am paying $95 a month.

We went to the T-Mobile location on McCarran Friday night. The customer service couldn't have been…read morebetter. The two guys that were working promptly helped us get a new glass screensaver for one of our iPhones. They were jovial and courteous, and very nice to deal with. Kudos for their excellent customer service skills.

Ordered printer online pickup available at that location and in sac easy to order onlineread more

I ordered a $2000+ treadmill and paid extra for installation. I made the appointment for delivery…read moreand assembly and they cancelled it ONE HOUR before they were scheduled to be there, after I got time off work, and moved furniture. They said they didn't have anyone who could assemble it. I had to call back into their stupid AI call center (OMG) and reschedule - which I did for the following Friday making SURE they would have skilled people to deliver and assemble. Tomorrow is Friday and I'd made arrangement AGAIN to be available in the 12 hour window they give you - and I got an email and text saying it had been rescheduled AGAIN this time for Saturday (I have plans on Saturday) and I know at this point the chances of them actually showing up are slim to zero so why cancel my plans for Saturday for nothing?! I called into the obnoxious AI call center AGAIN and finally got a real person after calling back 10 times. I cancelled the order because they can't get their act together. I know they don't care that they lost a $2000 sale - but it was a big deal TO ME. So, done with Best Buy - they lost a customer (and I buy for my company as well).

This was by far the worst experience I've ever had with Verizon. We went to the store on my son's…read morebirthday to get him a new phone -- what should have been a happy and special day turned into one of the most frustrating experiences ever. We were helped by Victoria and Andrea, who offered us a "special discounted" home internet deal. It sounded great at first, but it quickly turned into a mess. We were given three completely different prices for the same service, and none of them matched what they originally promised. The dishonesty and confusion were unbelievable. When I tried to get clarification, Andrea suddenly walked away and said she wasn't going to help me because "she had nothing to do with it." After that, another employee came over -- even ruder and more disrespectful -- and gave my family and me the worst customer service I've ever experienced. The tone, attitude, and complete lack of care were disgusting. We ended up leaving the store without a phone for my son, and what should have been a fun birthday memory turned into a day he'll never forget for all the wrong reasons -- watching his mom be lied to, dismissed, and treated with zero respect. I even canceled my home internet afterward because the "great deal" they offered was nothing but false promises. The employees at this location -- Victoria, Andrea, and the other rude associate -- have no professionalism, no empathy, and no respect for customers. Do yourself a favor and stay far, far away from this store. They will waste your time, mislead you, and treat you terribly

***This location does not honor appointments*** I made an…read moreappointment 2 days ago to upgrade my phone at this location. Upon arrival the 2 associates were busy with customers and 2 other walk in customers were waiting. I checked in on the app for my appointment and it showed there we 2 walk ins waiting and I was next in queue due to me having an appointment. At 11:30 the first associate finished with their customer and came over to those of us waiting to inquire who was next. One of the walk ins stated they arrived first, at which time I stated I had an appointment at 11:00 am. The associate told me there were only 2 of them working on this day, therefore they would not honor any appointments. When I asked the associate what having 2 associates had to do with honoring appointments, he couldn't answer me. I then asked why they accept appointments if they aren't going to honor them, again he had no response. I then clarified that I had made an appointment days ahead of time, yet I was going to be treated as a walk in, and thus my appointment had zero value, and the associate stated yes that is the case. I do not understand the rationale, but I am now looking at which carrier I will be moving me service to.