if you like good customer service you will not find it here…read more Absolutely terrible parts guy. Even threatened to charge me more because I called for an approval for repairs. Very rude Go anywhere else to buy. No follow up on anything. Not even future sales. They will be losing tractor sales thanks to me.

This place takes customer service to the next level. I bought a tractor from them in the summer of…read more2016, they have been there at every turn to help me with projects, answer questions, offer sage advice, set me up with the right equipment and make sure that my equipment is receiving the right maintenance. Probably the best measure of customer service is how a business decides to deal with a problem. I ordered a backhoe attachment on June 1, 2017. Kubota back ordered the equipment and that was going to put me behind schedule for my project. Dave at OVS pulled some strings to get me a loaner excavator that I could use until the backhoe arrived. Chris and his team in the shop even came out and fixed the excavator after I slipped a tread. OVS, you've made a customer for life!

I rented 35 white chairs for my husband's Celebration of Life. The chairs were folded and stacked…read morewhen we picked them up. When we unfolded the chairs to set up for our event I realized the chairs were filthy dirty and unsanitary. They had dirt spots, coffee spots, stains on the padded seats and chair backs. One chair even had a piece of lettuce and tomato stuck in the crack of the seat. I had to pay my event staff to clean and wipe down every chair. I have called all week to speak with the Manager at Botten's to alert them of a this issue of lack of quality control on their part. No one has returned my call. Beware if you rent from Botten's Rentals you are getting filthy unsanitary chairs at a cost of $3.95 each and you will have to do their job of cleaning Botten's products.

I hate writing negative reviews but this update comes after really long and disappointing attempts…read moreto rent equipment from Botten's, and a few attempts to resolve the problem without receiving a call back after leaving a message with Botten's and after repeated calls and not being able to reach someone with the authority to actually do anything about the problem. We've rented from Botten's in past years and have given them referrals and good reviews, but this is not THAT Botten's. The Botten's we encountered this year is completely disorganized and the staff is unhelpful, incompetent and just doesn't seem to care. We rented a scissor-lift on a trailer which Botten's hitched to our truck and showed us "what we needed to know" to use it. When we got the lift to the site, it would not start. Totally dead. We never got it off the trailer. When we returned it they gave us a refund but also accused us of bending some piece of metal - not possible, since we never got it off the trailer. And the guy who unhitched the trailer (same guy who hitched it and gave us the "how to's" when we picked it up), apologized and said there was a propane switch that he forgot to turn on and "we wouldn't have known about it." I was upset about the wasted time, the accusation of damage and that we hired a painter for the day at significant expense and no painting was done. We decided to give Botten's another chance - even though they did not communicate with us we thought it was just one bad experience and we were going to let it go. Fast forward a month, we reserved the scissor-lift again, hired the painter again, and took the time to drive back to Botten's in the truck again only to find out that Botten's had no trailer for the lift. The guy at the desk was cussing some other guy about not knowing "how to manage trailers." So, our reservation meant nothing and again no painting was done and no one from Botten's reached out to us. I am writing this review to save you the same trouble - I am certain that our business, our time and our expense meant absolutely nothing to them. At this point, we've rented the lift elsewhere at a cheaper rate without any hassles and the cost for driving a few more miles was well worth it to deal with true professionals. If I could give this 2025 Botten's ZERO STARS, I would.

The staff here really knows their products. I've been around saws my whole life and it's nice when…read moreI can ask questions and talk saws with people and still learn something new.

Repairs went exactly as expected and for the price quoted. They know what they are doing.read more

I needed a small excavator for a day and I needed it dropped off and picked up at my house. I…read morerented the 17G excavator and the staff at NW Equipment Rental were excellent in helping me get this done. The girl at the office (apologies, I didn't catch her name), Juan, and Daniel were all very helpful and very friendly. It was my first time using an excavator, but Juan took the time to show me how to operate it and helped me get it through the gate into my backyard and change out the buckets. The equipment was in great condition and worked perfectly for what I needed. I highly recommend NW Equipment Rental!

Daniel is an awful manager for this business. Got a quote to install a bed plug in our rig and redo…read moresome wiring for the trailer for $750.00. When I went to pick it up the install fee was almost double the price with no communication as to why, I had to pay it to get my equipment released. I moved on, so I thought. The wiring has caused issues with the turn signal and break lights only on the bed plug they installed. They will not warranty their work to correct it and make it right without charging you more for a terrible install they have done. I would recommend highly that you DO NOT take your equipment there to get work done on it. Unfortunately, I learned the hard way and can only help those looking for quality recommendations. RUN FROM THIS PLACE!

After a long wait due to supply chain issues from Europe, my starter for my chainsaw arrived…read more Unfortunately it was for a slightly different model. No worry though- the guys took a look at my saw and found a replacement part and Got me running in short order. I was very appreciative of the good service, because it took me over an hour to drive to their shop. Although I have a newer riding mower, if you're looking for a zero turn mower, they have an impressive inventory of those as well. I recommend this business!

Absolutely outstanding! This is the epitome of an outstanding American business. Amazing selection,…read moreproduct amazing service and people that know their stuff offer unbeatable chain sharpening and lots of parts and stock. Love it love it love it. Thank you so much, Mr. Henderson and all the folks at HE!

Delivered on less than 24 hour request. Dumped at the exact time frame and since I wasn't home when…read morethey arrived I received a call about where I wanted it dumped. The guy was very friendly, I'm sorry I didn't get his name and the girl I spoke with when ordering was very kind and helpful. I got medium dark hemlock and it looks wonderful. No extra debris noted. I will definitely use them again. Thank you 5 stars!!!

Great repair services and great employees. Grimm's has the friendliest gas station attendants in…read moretown, and they will always pump your gas for you. Added bonus: doggie treats for all the four-legged friends.

I was looking for an off part for a PTO drive. They had more parts than at west or anywhere else in…read morethe area. When I got there the staff was friendly and helpful. I was helped quickly. I fortunately they didn't have a matching part.

I was looking for someone to straighten a piece of square tubing from my boat lift. I called them…read moreand they said we're closing soon, but bring it right in and we'll see if we can straighten it for you. It took then 5 or 19 minutes and it was done! VERY nice people and good to know they are there.

Trustworthy. Needed parts for my Stihl trimmer. They listened and understood my issue. They…read moreessentially gave me the parts for free as they were used. They advised me solutions. Trimmer is running great now. I'm happy, sorry they did make any profit, but they are my go to shop now.

one star is too many. they had my mower for a month already and today they said it was going to be…read moreanother three weeks. this was after I was told two weeks ago it would be a couple of days. the person i spoke with today was rude & unprofessional. shoved the lawn mower in the back of my car without folding the handles down and called me a bitch as he walked back in. STAY AWAY FROM THIS PLACE