I regret using the bus leaving the airport. I loaded my suitcase along with my husbands in the…read morelower section of the bus like everyone else. The bus made a couple of stops before going to the bus station. When I got off to get my bag it was gone. We reported the loss immediately, and they took our number and said they were sorry for the inconvenience. There are no measures in place to prevent people from stealing the bags. If you don't have any luggage it's an economical way to get around otherwise it's not worth it.

If you do the Chichen Itza trip don't do the deluxe. For an extra $35 (us) my "continental…read morebreakfast" was a bag with a banana, granola bar, bologna sandwich and apple juice. The person next to me had the non-deluxe and had everything I did except the continental breakfast. There is a guy at a taco restaurant across from Riu Palace Americas who sells trips a lot cheaper. He is from Portland, OR, and people said good things.

booked 6 months in advance for wedding, and paid extra for car seat. Checked in 24 hrs ahead,…read moreconfirmed. And no one came to get us, taxi had no car seat and my baby is driving through mexico with no seat belt on....... DO NOT BOOK AMSTAR! They are far from professional.

Satisfactory experience. Booked a round-trip transfer…read more(Cancun airport - Playa Del Carmen) via PayPal. The coordinator communicated via email before my arrival. The driver wait time at the airport was acceptable (10-15 min). The pick up at the hotel was prompt and on time. The private minivan ride was good (comfortable enough, courteous driver). The only suggestion could be to improve 'visibility' of the team. The company apparently manages a few different brands and I could not find anybody in the Feraltar uniform. Yet I managed to find another team member (either Cabsi or Lumaale) and they directed me to the proper guy (they did have my name on the list, so everything else went smoothly).

DO NOT USE!!! They…read moremake you pay upfront, cash. Offer you a discount on return trip (Uber is much cheaper). Promised an 11:30 pick-up. Didn't show up. I contacted them. Said traffic was "usually bad". 20 minutes later, still hadn't shown up. We finally took a cab. 32 minutes AFTER their pick up time, they sent me a picture of my hotel, claiming their driver was there on time. Unfortunately, we didn't read the reviews until today. When were waiting for them.

Communication from this company was great! They were able to arrange to pick my friend and I up in…read moredifferent terminals. The communication through Whatsapp really made me feel at ease, starting from the moment I got off the plane. I booked through my credit card website and there were no issues. Drivers were professional and made us feel perfectly safe. Transport was on time for both pickup and return. Everything we needed to ensure that our trip was comfortable.

From the owner: El mejor Servicio de transporte privado en el aeropuerto de cancun al mejor precio y con los…read moremejores estándares de calidad en el transporte en vehículos nuevos // The best private transportation service in Cancun airport at the best price and with the best quality standards in transport in new vehicles.

Excellent experience with at your service Cancún! Felipe the owner was highly responsive and always…read morea text message away. The drivers were on time (even early!) and very respectful. We felt safe the entire time and arrived to our destinations in a timely manner. Very reasonably priced for private transportation. I highly recommend this business for airport transfers and will definitely be booking rides with them again!

We had great service with At Your Service. This was my husbands first time in Mexico and he was…read morenervous. Enrique was our driver and he made us feel so comfortable, stood right outside the airport waiting for us, took us straight to the SUV and then to our hotel. Enrique so so kind and knowledgeable, and spoke such good English. We booked a tour through at your service with Enrique and Daniel, to go see the Mayan Ruins and through the Cenotes at Casa Tortuga. Daniel suggested we have lunch on the beach in Akumal. It was so beautiful and the food was really good. Daniel really knew what he was talking about and was filled with so much knowledge about the history of the ruins. It was so nice to have two people who knew where to take us, so we weren't trying to figure this all out on our own. Hands down, We will book this service again when we are in Cancun.

If you are staying in the Hotel Zone in Cancun, this is a convenient mode of local transportation…read more I found it hard to find information about this, and I was initially nervous about getting lost and wasting time. But for our trip to the mayan museum and the El Rey ruins, it was perfect. The buses run frequently....We hardly had to wait at all. The drivers, though their English was limited, were friendly and helpful. Just tell them where you want to go, and they take you there. I also used Google maps to keep an eye on my destination. We paid $1 per person for each trip. One of the drivers gave us a bus map, which I am posting here. As well, visit their website for more information. http://www.autocarcancun.com/Qs

There is a new mall, Puerto Cancun, to which we were taking the Autocar bus. Even though my husband…read morepushed the stop button with enough time the bus driver did not stop and continued into downtown Cancun. We got off and took another bus back toward the mall unknowingly that the closest stop would be about a mile from the mall. This was a terrible inconvenience and hardship on me as I am disabled. Do not use Autocar buses, they are so inconsiderate.

I made a reservation then had to change part of it and they handled it reasonably well…read more Communication was good. I did not pre-pay but paid on the spot in US dollars. Our flight was delayed for about 4 hours but they handled our late arrival well. We had to wait about 15 minutes for our driver but he came and took us to our hotel with no problem. The only minor thing is that the "manager" (the guy who checks you in and gets a driver) tried to charge me more than what my paperwork said but we got it straightened out ok when he refunded the difference without a struggle, I would use this company again.

Easy coming into this airport from the US. Minimal wait for bags and great AC. Will be back.read more

DON'T USE! You pay for private transport, and they send either a cargo van with seats (our first…read moretrip) or the junker below (see picture and check out the huge dent and scratched passenger side). Their cars are in terrible shape and barely run. They are also slow at the airport. We will never use them again.

Quick service at the airport.. walking past the vendors was hectic.. small sign, but luckily…read moreairport staff helped.. reasonable rates and good driver

We visited Chichen Itza, Ek Balam, and cenote Ik Kil. Jerry shared with us the history and culture…read moreof the Mayan people. It made the trip more interesting than going solo. Upon arriving at the Mayan temples, he gave us an amazing explanation. We even had people listening in to our group. Jerry kept our 10 year old son's attention during the whole day. Jerry took great pictures of us during the trip. We booked Jerry before we left for Cancun. His communication was great. There were no surprises, or hidden fees. Our family highly recommends using Jerry to book your next adventure!

Do not hesitate to book your tour with Jerry. He was very knowledgeable in the history and…read moresignificance of Chichén Itzá. Since we were his only tour for the day, he took the time to explain and answer our questions. Since we departed very early, we arrived well before the large tour groups, we avoided the hot sun and the crowds. We arrived at the cenote early and practically had it to ourselves. It was nice to tour Valladolid to learn and experience the colonial town.