My go to pet store from now on.Owner very knowledgeable on maintaining a healthy pet.Great quality food unlike other pet shops .Definitely be back. read more

I have been a loyal client since 2003 and have been impressed by Claire's broad knowledge that has helped guide me to take the best care of my standard poodle, and now my Klein Poodle. She takes the time to educate me on natural solutions to many of the typical issues you would encounter when owning a dog. In my opinion her advice is priceless! read more

Howdy! Claire consistently offers bad advice, tries to upsell items and does not respect her own return policy. She will talk down to you and treat you in a condescending manner. She is often on the phone and will ignore your prescence in the store. There have been multiple time when I considered just walking out because of her rudeness. Now that I have found another store where I can buy the brand of dog food that the dog eats, I will not step foot in te store again. read more

Claire is informative and helpful. Canine & Compagnie prices and selection are the best in the city. I have purchased pet supplies and food from C&C for years and have always been satisfied with pricing and quality. Definitely recommend this as a one stop shop for your pets needs. read more

Visit monthly for food, litter, and other supplies. Service ranges from good to excellent. One woman in particular is very helpful in answering an array of questions and suggesting economical or efficient alternatives. Sometimes the boss(?) has to juggle phone calls with running the cashier area, which isn't ideal but understandable. The grey cat and tan dog are the most welcoming of hosts too! =) read more

I went in today for a harness for my really fat Chihuahua. Service was lovely and very helpful. Yes, it's more expensive than shopping at Petsmart but the quality is there and they have a lot of fancy or hard-to-find things that you won't find everywhere. read more

Awful, awful, awful! Worst customer service I have ever experienced. We came into the shop hoping to buy a new jacket for our puppy. The lady working there is EXTREMELY RUDE. She talked down to my wife and I about how we CLEARLY know nothing about puppies (even though we have 2 dogs of our own already). Will never go back and give her Any business. My dog also got a hair cut that was barely noticeable and came up to 70$... complete rip off. read more

CLub K-9 is absolutely wonderful IF you get along well with the owners. They have a habit of giving me super excellent advice and samples and follow-ups, while my roommate goes in for the same products and cat questions and feels a bit snubbed. I find it helps to smile. Overall they have a huge selection and, while their prices are higher than, say, grocery store catfood, all of the products they sell are of the highest quality so one shouldn't be shocked when their catfood costs fifty bucks a bag. read more

The simplest way to say this DO NOT GO! Save yourself the time and money and certainly the aggravation. Search reviews, I am not the only one that has had a horrible experience. There are times when after reading a review you say, well not everyone is happy, I understand this, but I am advising you NOT TO GO. read more

Great products but owner is temperamental ,sometimes you get good treatment ,sometimes you get ignored by her, she should let her staff greet and serve.she actually makes me feel uneasy when I shop . She is not easy going . Will be looking elsewhere soon. And a food facility in or beside a dog grooming salon. Will not be buying over priced ,vegitarian food beside a dog grooming business. Health food board inquiry necessary read more

This establishment lacks the compassion required to be a dog groomer. I made an appointment a week in advance for my dog to get groomed on a Saturday. My dog is old and recently lost his sight. They took the appointment without issue, knowing my dog was blind. A couple hours before I was scheduled to arrive they called me to cancel, saying they "could not accommodate a blind dog" and that "I would have to take my business elsewhere". I then called several facilities around town who were excited to take my business. I chose a new shop that opened on Centre Street and they did an amazing job for a competitive price. I don't know how Club K-9 is still in business. read more

I decided to try a local groomer as I did not have time to drive to my usual groomer in the South Shore. I thought it was nice that they text you a day in advance to confirm your appointment (although they had both my name and my dog's incorrect) My dog was groomed very nicely, but not at the cost that was agreed upon. I brought a photo of the haircut so that I would be certain of what to expect when i picked my dog up later. Upon picking up my dog, I asked why it would be $86.00 rather than $55.00 (the price we agreed upon): Claire (groomer) explained the photo I showed is a customized 'breed cut' rather than a 'house cut' (as if I a m supposed to know the difference?) and so they had to ask their 'westminster-award-winning-groomer' (she even showed me the grommers ribbons) to cut her. Oh, and both groomers had the audacity to mention my dog was overweight (yes, by 5lbs) & went on-and-on about it. I just smiled & said I am aware. You never should say anything to a first time customer, especially after you've overcharged them. I won't be coming back, and will stick to driving to my regular groomer of 26 years who costs $40.00 for the same beautiful cut Update: after a few days, I noticed that my dog had a big deep scab on her face where she had a cute black mole. Obviously the groomer shaved it off and did not inform me of the injury. I hope it will not become infected. Also, she had razor burn & scabbing in her ear too (same side as injury to her face). Her nails we not trimmed either. read more

Great store with amazing service!! Owner and daughter are super helpful with all our pup's needs. Thank you!!

Not sure what it is exactly, but these ladies can often be abrasive, stressed, pretentious, distracted, preachy, rude.... Seems particularly so towards men, but not exclusively :) Too bad, because it's a decent store. read more

This place saved my dogs life. Claire helped to determine some of the issues causing my dogs gastrointestinal issues and she recommended a new food for him. It's been 3 years since I met with her, and my dogs life has been turned around. I can only say great things about this place. Claire is able to answer any questions I have for what is good for my dog and I feel comfortable following her advice. I have moved out of the area, and I still drive all the way to NDG to continue supporting her. I highly recommend any pet owner to visit the store and see for themselves. read more

I dropped in to Canine because Doghaus was out of the Gather brand dog food that I sometimes buy. I bought the 16 kg bag. I didn't really look at the receipt when I made my credit card purchase. (mistake!) When I looked at my bank statement, I see that Canine charged me $105.00 for that single bag of food, which normally costs about $79.00 (with tax, should be about 91.00). So it seems that I was overcharged, or their prices are really outrageous. read more

First, what I DO like about K-9 Club: They don't sell animals. I find most pet stores unethical in their treatment of animals. With that out of the way..... This used to be my go-to store for litter and cat and dog food. With 3 cats and a dog at home, I was a pretty regular customer. Last time I visited, the owner stood chatting on the phone the whole time, while the girl behind the counter had a leisurely chat with her friend. Not once did either of them make even the slightest of gestures to me, ask if I needed anything, or even apologize for being tied up. After several minutes of making an effort to be noticed, I left. I found another pet supply store which had a better selection and better prices, and although the salesperson was busy she DID take the time to ask if I needed assistance. Another story - recently, just before going out of town I needed to stock up on cat food. As time was tight, I called ahead to ensure that they would be open when we arrived. When I got there, the owner told me that she wouldn't be able to sell me the bag of cat food that I needed even though it was 5 minutes before closing because she had a wedding to go to. Really? I had to beg her to take the 15 seconds to ring through my bag of cat food. Another thing that I was not happy with was the 'promotion' that they run with Orijin cat and dog food. Originally, we were told that if we bought 10, the 11th was free. When we finally accumulated enough UPC codes + receipts, I received the run around from the owner trying to avoid giving us our loyalty bag. I got all kinds of excuses, and the number of purchases needed kept going up until it was 14 or 15 UPC codes in total. My wife has also complained to me several times about being spoken to rudely by the owner. I am taking my money elsewhere and will never go back. In summary: Extremely poor customer service. She doesn't care about her customers at all. Avoid at all costs. read more

Most knowledgeable and friendly! They really know their products and what works for which breed and which issue. Have total trust in the staff and the owner! I have been buying my animal supplies here for years and would never consider going anywhere else! read more

Been getting our pet food and other supplies here for years. Knowledgable and kind staff and our dog is probably the biggest fan since he gets a little treat every time he comes in. :) highly recommend read more

Absolutely amazing shop. The staff is a treat to deal with and I cannot express how much I adore the owner and what she brings to the NDG neighborhood and to her fellow pet owners. This is a great place to get the ABSOLUTE best for your pets. read more

I had an 08:00 appointment to have my cat groomed. It turned out to be an 08:00 mass drop-off of cats and dogs. They would call you later int he day to pick-up. Because I had made plans, I had to bring my cat home ungroomed. When I asked why they didn't tell customers their system, the groomer just shrugged and said it wasn't up to her. The woman at the front desk seemed confused by unhappiness with the situation and talked to me as if I was foolish for not knowing this. I have been buying cat food and supplies here for years, but never again. read more

Never again! Worst customer service ever! Mondou was all out of dog tags but I called this store and they had some, great. I confirmed the same papers as the city (castration/microchip for a discount) and said I would be there in a few hours. When I got there they refused to sell me the tags because my dogs' shots had just expired and said there's "NO WAY IN HELL" anyone here said I could get tags without them, I must have misunderstood. Incredibly rude! Weird way for a retailer to greet potential new clients. I asked them to read the municipal bylaw that is readily available online, they refused, must be illiterate as well as bitchy. Luckily, Francois Lubrina Veterinary Clinic, a place that makes money administering shots, still had tags and gave me tags without shots. I was hoping to have found some toys and treats to spoil my dogs along with their tags, instead I left with a horrible first and last impression. read more

This place has to be the worse for customer service! The owner with the blonde curly hair is simply the rudest business owner I have ever come across. I walked in there yesterday with my Labrador as I was approaching the cash the cashier was there serving another customer so I waited behind them because I needed to ask a question mean while the owner was on the left part of the store eating and taking forever to come and approach me to ask if I needed assistance, I was just standing there feeling like this is wierd is she going to come to me or not, actually I'm the one who asked first so as I was asking my question she turns around and says in a stern tone that my dog has taken a treat and has it in his mouth. I quickly tried to grab it out of his mouth and my dog accidentally bit my thumb, I was bleeding, blood dripping on the floor I was in total disbelief she didn't even ask if I was ok or go and hand me a tissue absolutely nothing she walked away into the back and I stood there bleeding waiting for the client to leave so I can ask the cashier for some tissue. The owner then finally goes and gets me a tissue after her cashier asked her to go then she comes back I say I believe I owe you for the treat I was not sure which one he grabbed and she replies rudely yes you do and goes and grabs the one that my dog ate and gave it to the cashier to ring it up a total of $2.00 + tax $2.29. She had the nerve to charge me after all that. I really don't care about the $2 and yes my dog did eat it however where those treats are placed I don't agree with. They are right on the floor in baskets by the cash by the wall as soon as you enter the store. I am sure my dog is not the first to grab a treat especially since they are so easily accessible to dogs. They are right on the floor. Really who does that? Put them on a shelf or something. Needless to say I don't usually go there for my dog's needs because EVERY time I've been there and she is there she has been rude. Never smiles and is completely unhelpful. She really shouldn't interact with customers at all and should always stay in the back. read more

Dizzy! That would be the keyword for the direction of this place. Prices are all over the place and subject to change it seems at whim. Samples given by distributors to promote their goods are charged at diverse amounts. Today I went in to buy litter (only because it was on my way and I needed a small amount before my weekly order with another shop) and I had a coupon for petcurean. Now the coupon says it is good for a trial bag of any flavour of Now or Go. The cashier called the novice to "get the pink bag". When at the cash she said she would have to charge me tax. Then she couldn't scan the thing. Then she said she couldn't let me have the bag because she couldn't scan it. I took back the coupon. The other day I went into Maison de Chien on my way back from the vet and they didn't have the trial bags of Now or Go so they gave me three trial bags of Fromm. "Gave me" being the operative word. This shop Club K-9 or Canine & Compagnie, does absolutely nothing to encourage one to shop here. Disorganized. Not proactive. No customer skills. There are a few good shops in the area: Doghaus, Maison de Chien or a little further Animalerie Little Bear. Do yourself a favour and avoid this place. read more

I walked into this store once as it was near to my home. I was looking for a replacement blade for nail clippers. The employees completely ignored me, and after 5 minutes, I walked out. read more

Great service, great supplies, one of the best pet stores in town. I highly recommend their grooming service too.

Products are good however I know force myself to go elsewhere owner can be quite condescending and if I may use the word "bitchy". I have been going for years trying to convince myself that it is all in my mind. After reading the reviews , I know that my perceptions are valid. I have been in customer service professionally for years and never would get away with "attitude" that the owner gives off to many. I only hope she is open minded enough to take seriously these perceptions to improve and help her own business. read more

I just came from there. I went to buy a cat nail clipper. The place is nice and the women in general were nice enough to tell me that the reason they were not paying attention to me was because they had a huge order. They were running around. Comparing to other reviews and to my experience it seems that maybe they are a little disorganized. But the stuff in there is really nice, is a warm environment and they have two awesome dogs. I give it 3 stars. read more

In my opinion, customer service is paramount. I came in to inquire about purchasing raw food for my dog. The owner started ranting to me, not at all listening to what I had actually come in for. She then continued to tell me about when her dog was cremated, which was not something that I wanted to hear. She argued with me over the science of adding live enzymes to the food (I dont believe in it). She couldn't care less about what her customers have to say. We had been buying dog food there for 5 years, but due to this awful experience I will never go back again. read more