I have been taking my dog a yorkie to this groomer for many years. I usually get his hair cut 2…read moretimes a year. Just before fall and just before summer. When I called to make his before winter cut I was questioned about his age, his health and was told it would be a long wait because I wanted a particular groomer to groom him. I wanted the owner. I was told by the owner he hadn't been in for 2 years I corrected her and said he was there in January 2025 and was cut in the face like a lion. After about 5 minutes of her page turning she gave me a date to bring him in. I said ok. But over night I thought about how I was treat as a customer who has been coming there for at least 10 years and I was feeling uncomfortable. I canceled the appointment. I no longer trust them with my fur baby. They do a good job grooming however the customer service I received left a bad taste in my mouth. I will not be returning to this groomer after 10 years. It's very upsetting because I now have to find a new groomer. People of color beware!

I am so glad I found this pet salon. My girls are my world as many fur babies are. My girls are the…read morereason I get out of bed most days. Finding a new groomer is always terrifying for me because I am trusting them with my everythings. The groomer took such great care of them, put them together when I asked, listened to the important things I pointed out about my fluffy girl. I came back and was so pleased to see how great they looked and how happy they were.

If you have a poodle, do not go to this groomer. We just got our standard poodle back, and he had…read morebeen there 2 previous times. They totally shaved him to include the pom-pom on his tail. He doesn't even look like a poodle anymore. Absolutely horrendous. Please, please, please do not subject your poodle to this Groomer.

Refusing to give former employers w2's. Refusing to answer texts. Avoiding phone calls and sending…read morestraight to voicemail. Getting people trespassed for coming in to ask since no one answers. Not to mention the mold and lack of care for anything

Wow!! Short version first: we love this place and highly recommend it to anyone…read more Now the deets: we have a toy poodle named Delta. She's the best. Sweet, even tempered, usually calm and obedient, fairly quiet, smart as a whip, and full of funny quirks. But...she turns into a melting mess of drama when you say "bath" or "brush." While she knows the commands "stand" and "be still" (and even obeys them, so some extent), she stares at me with woeful, accusing eyes any time the dreaded Brush makes its appearance. Every few seconds, she either tries to slink away or flop to the ground in despair. Getting the picture? She's hard to groom. Add in the fact that she categorically refuses to obey commands from strangers, and you have the equivalent of a headstrong toddler rocking the grocery-store tantrum storm of the century. Except with fur. So much fur. But the staff at Susie's aren't fazed. They just buckle down (and probably sprinkle some holy water) and get to work, and no matter how terrible Delta looks at the start, they have always done an AMAZING job with her. I love how friendly the staff are, how clean the salon is, and how patient they must be to deal with brats like our Delta bug, and always with a smile. I've tried a handful of other places around town, and Susie's is head and shoulders above the rest. Five tail wags from Delta, and five stars from me!

I just moved to Norfolk from Los Angeles and was looking for a great groomer for my poodle. I had…read morebeen a little spoiled because my mom is an award-winning back in California and had given my dog all his haircuts, which is also why I support the individually owned groomers rather than the Petsmarts of the world. I was at the grocery store and saw a woman with an adorable toy poodle with a rather fabulous hair cut. I asked her who her groomer was and she enthusiastically recommended Susie's Grooming, saying that she had tried a lot of other places in the area and they had all either nicked her dog with clippers or done a terrible job. I called to make an appointment with Susie's and they were able to squeeze me in the same day. My dog also has a more unique cut called a German Trim, which isn't the standard poodle cut but it wasn't a problem at all. They just had me bring in a photo of the cut I wanted and they were able to make it happen. It's in a strip mall that looks a bit run down but once you get inside the shop is really cute and everyone is really nice. I will definitely be back here!

Have been going here for over 7 years. My fur babies love it here! The owner is top tier and is…read morealways very welcoming!

They left my baby at max fluff capacity! I will definitely be going back. (He has a part of his arm…read moreshaved because of a vet visit, we're waiting for it to grow back). Staff was professional, friendly & explained things clearly.

My understanding is it seems to be under new owners? Took my cat in for a nail trim. It was nice…read moreand clean. 2 people working. Dogs looked happy. She moved fast and efficient. Got the cat in and out fast. Thank you. Honored my appointment time. Booked online! I recommend!!

I have a very large English Golden. He always comes out beautiful. Everything is very clean…read more Prices are reasonable and rarely have difficulty getting an appointment.

Called multiple times over the course of two weeks and left messages about services. No answer or…read morereturn call. I physically went to the location to make an appointment and was given a magnet with their number on it and told to CALL so they can see IF they can fit me in. I again asked if I could just make an appointment and they said I would have to call later.

I am so happy I stumbled upon this place. Located in a plaza it's a small "mom and pop" shop which…read moreI love to support. Small store in the front with food, treats, leashes/collars etc. . The back is where the grooming is. The two ladies that worked in the grooming department were absolutely wonderful. There were a few other dogs and not one of them looked stressed or upset. My dog has a lot of anxiety (she was abused by her previous owners) and she did wonderful there! The calmest I've ever seen her after a groom. The cut itself was beautiful and the pricing cannot be beat. Will absolutely be back. Thank you!!

Called to make an appointment for my 1 year old mini Aussie mix who needs a trim. The family that…read morehad him before us abused him and he's very skittish(huddles from loud noises, terrified of certain shoes, etc.), so we asked if we could stay like we used to with our other dog we took there years ago and they said no, and then she recommended that we get some trazodone from the vet if he's skittish if we want to bring him in. I left a very hateful review before this, and I decided to clean it up with this one instead. I will just let dog lovers make up their own mind about this business with this information. ADD ON EDIT--I was reading other reviews after I posted this and I would like to let people know that the NEIGHBORS of this company left a review saying that they can HEAR them SCREAMING at the dogs through the wall to SHUT UP and stop barking. WTF?!That was two years ago, I don't know if things have changed with that, I don't live next-door, but please avoid this place! (Added photo of the review I'm referring to.)

Took my grand-dog, Maisie, (a borzoi) in for a bath and groom package. Friendly staff at the check…read morein counter. After dropping her off, we checked out the in house supply store, separate entrance from inside the groomer's office. The supply store was well stocked with everything you could want for your pet. We were called with an update about some things, Maisie needed an ear cleaning and a notice of an old scratch on one of her legs. Over all, with bathing, drying, ear cleaning, clipping of her nails, and trimmed her fur around her paw pads, it was very reasonable!! Maisie will be back for sure!!

Been going here for the past 4 years and they do all of my furballs including my ragdoll kitty! I…read morecannot rage enough about this place! I especially love Pete! I have been to a few others when we moved here and they were less than par. It's hard to find a good groomer you can trust but thankful I found this place.

We began taking our last dog to Wally's. When he passed we swore we would never get another, but 2…read moreyears later an 8 week old pup stole our hearts and we reconnected with Pete and company. That was almost 8 years ago.... In that time we moved to a different city. Found a highly recommended groomer about 4 miles away and used them twice. Not that they did a bad job, but it just didn't feel like "home". Now we drive 25 miles one-way to have our little guy groomed. Pete and Mandy are just rock stars!! Highly recommend this establishment!