Wow!! Short version first: we love this place and highly recommend it to anyone. Now the deets: we have a toy poodle named Delta. She's the best. Sweet, even tempered, usually calm and obedient, fairly quiet, smart as a whip, and full of funny quirks. But...she turns into a melting mess of drama when you say "bath" or "brush." While she knows the commands "stand" and "be still" (and even obeys them, so some extent), she stares at me with woeful, accusing eyes any time the dreaded Brush makes its appearance. Every few seconds, she either tries to slink away or flop to the ground in despair. Getting the picture? She's hard to groom. Add in the fact that she categorically refuses to obey commands from strangers, and you have the equivalent of a headstrong toddler rocking the grocery-store tantrum storm of the century. Except with fur. So much fur. But the staff at Susie's aren't fazed. They just buckle down (and probably sprinkle some holy water) and get to work, and no matter how terrible Delta looks at the start, they have always done an AMAZING job with her. I love how friendly the staff are, how clean the salon is, and how patient they must be to deal with brats like our Delta bug, and always with a smile. I've tried a handful of other places around town, and Susie's is head and shoulders above the rest. Five tail wags from Delta, and five stars from me! read more

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I just moved to Norfolk from Los Angeles and was looking for a great groomer for my poodle. I had been a little spoiled because my mom is an award-winning back in California and had given my dog all his haircuts, which is also why I support the individually owned groomers rather than the Petsmarts of the world. I was at the grocery store and saw a woman with an adorable toy poodle with a rather fabulous hair cut. I asked her who her groomer was and she enthusiastically recommended Susie's Grooming, saying that she had tried a lot of other places in the area and they had all either nicked her dog with clippers or done a terrible job. I called to make an appointment with Susie's and they were able to squeeze me in the same day. My dog also has a more unique cut called a German Trim, which isn't the standard poodle cut but it wasn't a problem at all. They just had me bring in a photo of the cut I wanted and they were able to make it happen. It's in a strip mall that looks a bit run down but once you get inside the shop is really cute and everyone is really nice. I will definitely be back here! read more

Susie's Grooming Lounge - Mai Tai after his trip to the groomer! - Pet Groomers Near Me

Amazing service and amazing people. Daisy & Minnie always come out looking their best. They now have a permanent customer! Thank you for the care and attention that you give to my girls!! Auntie's babies!! read more

Susie's Grooming Lounge - Before...... - Pet Groomers Near Me

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I really love this place! I have a large long haired German Shepherd (who is very shy). He absolutely loves it there. He is so excited when I drop him off! His coat is very shiny and smooth when I pick him up. He is very happy when I pick him up and they put a bandanna around his neck. I definitely recommend this groomer for large dogs! Love that it is walking distance from our house! Great local groomer! read more

Susie's Grooming Lounge - Apollo (Long Hair German Shepherd) - Pet Groomers Near Me

I'm a long time customer of Susie's. I have highly recommended her over the years and still do. Currently she grooms my 3 Pugs and none of them will ever go elsewhere! Very easy to make an appointment, easy parking and high quality results for a reasonable fee! read more

Susie's Grooming Lounge - Pet Groomers Near Me

Susie's Grooming Lounge is wonderful! They did an absolutely excellent job on my long-haired chihuahua, Ella, who went in for her first grooming appointment ever. The staff were all very friendly, both on the phone and in person, and listened carefully to my requests for trimming Ella. She came back looking beautiful and smelling heavenly and even had a cute little pink bandana on :) The facility itself is a little out of the way but a great little spot. It was very clean and smelled amazing and was small enough that you could see everything - where they wash the dogs, blow dry them, groom them, and where they keep the crates for when the doggies are finished up. I liked that when I went in I could see everything that was going on. Besides the great grooming, I also really liked that my dog had an actual appointment time. I dropped her off at 10am and when she was done around noon, they called me straight away. A few other places I looked into asked that I drop Ella off first thing in the morning and then pick her up in the afternoon. I didn't like the idea of having my dog sit around in a crate for most of the day and really appreciated that they make proper appointments at Susie's. All-in-all I was thrilled with Susie's and will most definitely be taking Ella back for another visit! read more

Susie's Grooming Lounge - Pet Groomers Near Me

My dog has been going here for 11 years and the owner Shannon and her staff are the BEST ever! They cater to the needs of each let and are just awesome in every way.......and they're super professional!!!! read more

Extremely disappointed! Last week I had my cockapoo groomed here, as I have been for about a year now, and will not be returning. Let me just say, I'm not into negatively reviewing any business and typically would keep it to myself and find a different place for my dog but when it concerns her health and possibly other dog's well being also I feel obligated to post a review. When I came to pick my dog up her face had not been trimmed as short as I needed it so she took the time to quickly trim it before I left so I waited in the front room for about 10 mins. I only mention this as a note bc they had ample opportunity to let me know anything necessary being there were two employees there. As soon as we left I noticed my dog shaking her head back and forth, which she didn't do at home before taking her, and whimpering and shivering. I assumed that it was because of her short haircut until I noticed that her ear was Full of blood, all throughout the inside of it. Let me just say as alarming as it is, I'm not unreasonable and understand that accidents happen when grooming pets. But they didn't say anything to me the entire time I was there?! So I called and left a message just asking for an explanation of how the incident occurred. In the mean time I had to buy ear wash and wound care to treat her ear. When I received a call back the associate told me that she had made a note "on her card" that my dog had two ear infections. I asked why I hadn't been notified at something of this importance and she said that it isn't their policy to let anyone know, and went on to further tell me that the "owners say that it's normal because of all of the yeast in this area." So not only is this a common issue, the owners have instructed you to Not share with a client? She again tells me that she wrote it on her card. I didn't receive any card or even a receipt so how would it be helpful to me that it's written on a card that they keep? She then looks up my dogs card and tells me that it's noted that she has had an ear infection since her May appointment. So my dog possibly had an ear infection for 6 months and you didn't think you should mention it?! I am so flabbergasted that I must've asked her 10 times how it could go unmentioned and she even said "well she's had an ear infection on there before". As far as the blood in her ear is concerned, she said that she didn't use scissors or shears that could've nicked her inside of her ear and didn't believe she was the cause of the injury. Okay. It's possible that my dog's nails, being just cut but not filed, scratched her own ear causing it to bleed this badly and they didn't notice it. Although I feel like it is their job to look her over and make sure she is unharmed while in their care, regardless of how it happened I should've been notified when picking her up. As a business that is there to take care of animals I would expect the kind of care that you would give to your own animal. This is a place that I've not only trusted with my dog, been a regular customer and tipped them well, and recommended to friends. It's unbelievable to me that anyone could see that a dog has an ear infection and not mention it, much less see that it's an ongoing problem and not address it. Mostly disappointed because I looked forward to taking my dog there, and their service was always prompt and friendly. read more

We adopted a 2 year old black mouth cur mix a few months ago and he is absolutely terrified of water. He freaks out when we turn on the kitchen sink even! He is very difficult to handle at times but the staff at Susie's is great with him and they are all so nice. The prices are very reasonable also and they are quick. read more

Negative Customer Service Review Submitted through Square :( Been there 5 times; asked for applicable discount of 25% off and was told that without the card; which we couldn't find; we weren't able to get a discount I earned. Not cool guys. I own a Shih Tzu, which means I have to keep coming back as this is a very high maintenance dog; just don't know if I'll come back to your establishment yet... Reply from Susie's Grooming Lounge: Please keep in mind that the discount card is your responsibility. I'm sorry that you were disappointed; however the care of your pup while in my care is my number one concern. Reply from me: Thank you for your reply, although; With all due respect; from this side of the fence; it appears to us that our pup is a close second to $$$. read more

Susie and her staff are the most professional and courteous grooming service I have ever used. They listen to special requests. Most reasonably priced in Norfolk. read more

I dropped my Goldendoodle off to be groomed today. The groomer I talked to seemed very knowledgeable and said they know how to cut my dogs hair. Well I was dead wrong, as soon as I came to get my dog, the groomer was extremely rude and all of the other workers there glared at me as if my dog had caused a riot. They had him locked in the kennel and he was panting excessively and shaking. The groomer said that my dog was aggressive, even though he has never had a prior history of aggression. This is not his first visit at a groomer and has been numerous of times. The lady also that he had ear mites. I immediately took my boy to the vet to get checked out and he did not have any mites. The vet said that it was just debris/dirt which is common for this breed. I do not recommend using this company. They did not cut my boys hair like I asked and they we extremely unprofessional. They could have easily just called and let me know what was going on instead of being bombarded on pickup and being told that they will not work with him again. If a zero star option was available for this, that is what I would have chosen. read more

Beyond over priced charged $80 for my little maltese and cut his nails almost all the way off into the interior of his nail. Would never recommend this place. read more

I found this place online using google maps, because it was close to my house i decided to make an appoinment. They called me tuesday and as we talked on the phone we talked about prices. Their website doesn't say anything about prices. All it says is starting price is $25. I told her what breed my dog was and she said that it would be about $35. So I asked for an appointment. Since they aren't busy they won't take anyone after 1pm, they like to go home early. I don't get off work until 3pm. So saturday was my only option. They have 2 drop off times. 8am and 10am. I dropped my black lab off at 8 am promptly this morning. Nothing about price was discussed. Nothing was said about how large he was. Nothing. I felt uncomfortable about the whole situation and so did he (my dog). I was called 3 and a half hours later. He was ready for pick up. When I arrived, he was crying and yelping for me. This wasn't the first time that he's been to a groomer. I asked if they could get him for me so that he would stop. They did. I put him on the leash and asked my neighbor to hold him for me while i took care of the bill. He wanted nothing more than to get out of there. He took my dog for a walk. They brought my index card from the back and on it was written $50. I was SHOCKED! That wasn't the price that we discussed. I tried to remind them of the phone call. They denied it happened. I told them that I would pay $35 as we discussed and told them that I would not ever return. Susie told me that my 95 pound dog weighed 150 pounds. I was laughing, what scale did you use. Then she called him over weight. AND he's not. They told me that they were going to call the cops because I STOLE MY DOG. I was like, umm, I'm standing right here, how did I steal him?? They said that I had to pay $50 or they were going to call the cops. I said fine, because you are robbing me, not the other way around. She then compared her services to a grocery store. Susie said, "you don't walk into a grocery store and tell them how much you are going to pay" I said YOU"RE RIGHT. Everything at the grocery store is labeled at the store. You know how much you are going to pay when you get to the check out. WTF! I was so mad. I got tired of waiting for the police to show up. Non emergencies take forever! I ended up paying the $50 and will never go back there! I went to Four on the Floor directly after, Theresa looked him over and guess what!! THEY DIDN'T CLEAN HIS EARS, THEY DIDN'T CUT HIS NAILS, THEY DIDN'T CONDITION HIS SKIN. ALL WERE SUPPOSED TO BE COMPLETED. Four on the Floor also told me that MAX price for him to be groomed should be $30. Go Figure!! I DO NOT recommend this place to anyone. STAY AWAY FROM THERE. You have to pay what ever they say in order to leave there. OH there wasn't any water in his cage for him. He was so thirsty that he drank his whole bowl of water when we got home. 4 hours with no water! How dare you say you love animals. You love money! read more