Quick response On time…read moreCall ahead of arrival Comparable quotes Friendly staff All the above made our experience great!

Huge thanks to Karl and John for their top quality work on our old Yamaha piano that hadn't been…read moreserviced in years. It sounds AMAZING - night and day from before. Thanks as well to Dawn for her easy and clear communication in setting it all up. Very kind folks, and experts at their craft. I can't recommend them enough.

Having grown up playing a Kawai, I knew I wanted to revisit the brand as an adult. I called on a…read moreSaturday and was able to swing by the showroom that day. The floor had all of the upright and grand models we were interested in; Chris gave us plenty of time to explore them. He also plays beautifully, and was able to bring out the differences in various models. We had some issues with delivery of the piano, to include the states of its initial arrival. Those were beyond the direct control of San Mateo Piano, but they were very responsive and reasonable in finding timely resolutions. Ultimately we are quite happy with our purchase, and would readily buy from San Mateo Piano again.

Andrew was super accommodating when I inquired about purchasing a baby grand. He was also very…read morepersonable and told me about all the services they offered along with differences in the models of pianos. Allowed me to try as many as I wanted to my hearts content, and I'll definitely be back once I'm ready to make my purchase.

Jian Min was responsive and professional. He showed up on time and did a good job…read more As my piano hadn't been tuned in a long time, he provided the option of a longer one time tuning or two separate tuning sessions one month apart. Given that the price difference was minimal and that it would have been easier for him to do a single session instead of coming here twice, I appreciate that he recommended the separate sessions to give the piano time to settle before subsequent fine tuning. He also recommended an in-piano dehumidifier as my location is very humid (which is true) and there are visible signs of moisture damage inside the piano. I appreciate that he informed me of this, but without being pushy about it.

I highly recommend Jian Min. My daughter used to play piano but hasn't in years. Recently my 6 year…read moreold granddaughter started lessons and I decided to get it tuned. It's been about 20 years! Jian arrived on time, after examining he quoted me a price of $145 for medium level tuning and recommended 6 month retuning. It took him about 1 1/2 hours. He needed bright light and absolute quiet. He even had us turn off the heater. One key was stuck and he fixed that as well. I had looked around- several music teachers do this as a side job and a local person wanted more than double for the same service. If you want dependable, high quality workmanship at a reasonable price this is the place!

Robert did a great job tuning my acoustic Kimball piano, which I had in my family for over 50…read moreyears. We are the first owners; hence, we wanted to keep it going, and Robert got my Kimball up to specifications and fixed my squeaky sustain pedal. I will be a repeat customer. - Great Price - Professional Service - Great Warranty - Great Communication - On-time Scheduling

I had a warranty claim for my Kawai CA 49. Vince came and diagnosed the issue and communicated…read morewith Kawai the issue. Vince came out a second time and used pro felt on all 88 keys to fix the issue. Vince was very personable and he was extremely thorough in fixing the issue. If you have an issue with your Kawai or Yamaha piano, I suggest contacting Apollo Piano/ SF piano works. Excellent service and work!

Our Yamaha conservatory grand sounds great! Our tuner was knowledgeable and skilled.read more

Brian is extremely knowledgeable and clearly has tremendous expertise in all things piano related…read more He has provided extremely helpful advice on numerous occasions and performed a detailed evaluation on a piano we were interested in. @Michael L below, we also have not heard back from Brian despite multiple attempts recently. Brian has always been very responsive, so I'd like to give him the benefit of the doubt. These days especially, we never know if someone is going through health issues, a family emergency, or other issue. Hopefully, we'll hear from him soon, and until then, we wish Brian all the best. And safety and good health.

I called they never returned my calls. In fact it was during…read morebusiness hours I'm not sure why they didn't answer the phone. The sustain pedal on my piano is not working it didn't seem like a major thing but I sure would like to have had it fixed

I was very impressed and pleased with Charles and his thoroughness with not one but two pianos. The…read moresecond was a Parlor Grand that had not been played or serviced for decades and required a sensitive touch which he was able to provide. The musicians in my family were very excited about this new addition to our piano family.

I couldn't be happier with the piano tuning for my son's piano! The whole process was quick,…read moresmooth, and very professional. I was amazed at how much better the piano sounds. it has such a beautiful, rich tone now. It's clear that great care and skill went into the work. Thank you for doing such an amazing job! I truly appreciate it and would gladly recommend your service to anyone looking for an excellent piano tuner.

Richard is a true professional who clearly knows his craft. He arrived promptly and immediately got…read moreto work. He took the time to explain the intricacies of string stretching and the piano tuning process. He is also a warm, personable individual, making the whole experience a delight. I will definitely be calling him again for future services.

I used Jacobsen Transfer to move my Knabe 6'4" mahogany grand piano out of my house to a piano…read morere-builder. They had to bring it down an outside double stairway, one stairway very narrow and steep. I have moved this piano three times before, both in New York City and then across the country. I last brought it into my house thirty years ago, and I know the weight and difficulty first hand as the original movers back then showed up with only two men. I had to assemble some neighbors to assist and bring it up the same stairs into the house. There were five of us, all untrained, yet we somehow made it. This time, Jacobsen correctly had the five men as needed, as well as the proper tools and clearly the experience to ensure the safe descent. It was like watching a well choreographed team as they worked together with singular guidance to bring it down to street level without a hitch. If I ever bring in another piano, I know who I'll call on again. Also note that we had to reschedule the job a few times due to wet weather, but they would not risk the move unless they could ensure a safe environment as well as having enough men for the job. While some lighter pianos could be moved with fewer hands, they well knew the size and weight of my piano required five and wouldn't attempt without, nor would they add any risk that might be caused by inclement weather; exactly the right protocols. Hats off to a great company and the team, and much thanks to all.

Very careful and professional. They took great care with my piano. Would hire them again!read more