I've never had a more pleasant experience storing my personal possessions & equipment…read more Patricia and her staff are very kind, attentive to customer requests, & seemed to be eager to help every time I required assistance with anything and trust me I was a special customer there for years! I highly recommend Freeport Storage and am grateful for such a positive storage experience!

well maintained facility. hours of access are not the greatest, though…read more the biggest problem I have with them is they don't seem to mind violating state and federal privacy laws with their insistence that a copy of your homeowners insurance be provided to them (even though they have no written privacy policy protecting credit card, address, or insurance information). It's not their responsibility to protect my belongings. It's mine. One of only two places I've rented from in 25 years that insists in this manner. If they want to protect their facility from renters then that should be baked into the rental fee, not forced as an add on through questionable business practices and privacy and PCI violations.

I've been renting a unit here for two months, and so far it's been good dealing with Andy (who…read morechecked me in) and the other staff. I also appreciate the phone call from their office after I incorrectly place my lock on the unit's door. The old, giant elevator large enough for a car is pretty cool.

This place is a fortress for your stuff with a wonderful staff!…read more My husband and I needed a place to store our belongings for 2 months while we transitioned from our loft to our new house (which was still under construction). I knew this was the right place to house our belongings when I asked the manager during the tour if they had issues with pests or theft, and he was mortified and responded "what kind of storage unit would we be if we had pests and theft happening?!" (A response I had not gotten from a different storage unit I toured before finding R and 21st storage). He then went on to share with me all the security and pest prevention measures they take. Booking the unit was easy, the price was reasonable, and it's very clean and professionally run. They have ample available carts and do a great job with security. They also have ample parking. Also because there's only one entrance and limited hours, we felt especially confident in our items staying secure and in quality condition. Cons - the hours are somewhat limited (particularly on weekends when they close at 4) and because it's a fortress vs. drive-up it does take a bit more effort (and time if using movers) to get stuff into the single freight elevator, down the hall, into the unit etc. All that to be said, it was the "cons" which gave us a much better sense of confidence, security, and anxiety reduction leaving our belongings here. You will absolutely get an arm workout from the lifting the elevator rolling door up and down though! We can't say enough positive things about the experience and it's great that it's located right in the heart of midtown!

We were one of the first renters and had so many options of which unit to rent. Kyle was fabulous…read moreand patient. He gave us so I many options. He kept the elevator spotless and mopping it everyday. We've rented a unit since 2020. Later we saw an Asian person keeping the elevators spotless and tried to clean or do something with the pigeon poop by the elevators. Now we no longer see the Asian person keeping the place up. Now we don't see anyone cleaning. It's horribly filthy. Many times there aren't any carts available where I believe they were numbered up to 6 carts. We pay a lot of money to rent a unit and would like it maintained and kept up.

StorQuest is an amazing storage facility with a clean, new environment and excellent customer…read moreservice. Kyle made my first self storage experience extremely seamless and put me at ease in such hectic times with his patience, kindness and positive attitude throughout the whole process! I will definitely be storing with them from here forward and highly recommend them for anyone in need of a safe, secure place for their belongings.

Had to get a spot for my boyfriends overflow of stuff…read more This location was very clean, efficient and Maria was as polite as they come. Definitely a great experience all around.

Clai was really patient and helpful with finding a unit for me. He went out of his way to show me a…read morecouple units until I found the one I liked. I know I'm really picky so thanks public storage for hiring a real one.

Friendly helpful people. Great service and specials! They…read morewent out of their way to help!

Josh is really great customer service, love the location and the people are great. I would…read moredefinitely recommend

Yes, I would most definitely recommend this place to anyone. It's very nice and clean with the best…read moreprices in town. Reyna is kind and understanding, very helpful. It's the only place that I've found that don't try to rip their customers off. Extra Space is the place! Thank you Reyna!

I am VERY VERY UPSET!! I had this unit for 3 years!!! I moved to GA and finally was able to ship my…read morethings only to find out everything is ruined with rat poop, urine, and bat infestation. I have placed a claim with corporate in Utah and I personally plan to sue these MFZ!!! 3 years! Over $12,000 to keep my things safe and untouched! I am devastated.

So this is my second review. I arrived today with the keypad, not working unable to access the unit…read moreas I'm moving out. Second thing it seems to be the security cameras aren't working. At least one has been dismantled in the front as well as the walk in side gate is wide open with some random lockbox open. Basically anyone can get in there now and riffraff around again. My moms unit has been broken into and item stolen, I've called customer service and they have no idea how to get somebody out here to help. I cannot access my unit. Fyi..Don't have anything in your unit over $5000 value because apparently the insurance policy only covers 5000. My bad I should've had my mom get renters insurance. My mom is never been laid on Payment. As I've been in and out a lot getting stuff again to vacate our unit completely I ran into several people who said they're also out of there due to the same reasons that my mom is moving out. Obviously I am steamed.

Safe-Hold Storage was acquired in 2024 and put under new management. We encourage you consider…read morethis facility for all your storage needs. The place has been cleaned up and a new monitored security system installed. Our rates our competitive and we offer discounts for new tenants. We encourage you to check it out.

The owner, Steve, was helpful and friendly. The storage building is clean and accessible.read more

They have the worst hours and they are not honest with their hours. Their website said they should…read morebe open till 5:00 p.m. today on Sunday. I planned on them to be open. I showed up a little after 4:00 and they were closed. See screenshot of their web. I can't go after work because the gate is locked. I can't go before work. If you work M-F, you may find it hard to access your storage unit. So horrible hours, not open when they state online they would be, and they are over priced.

Do not go here unless you want to get ripped off. You won't even know your getting ripped off. They…read morenever honor there promotions. And you will be added late fees before the day they are suppose to be added. And they have mice problems and they don't care to do nothing about it... They will chew your stuff up. I used to work their and the owner let me go because she discriminated against my disability. So I filed a Complaint on her. They were more than happy to officially file it. They use to tell me not to remind the customer about their refundable $30 dollars. I could not work for people that take advantage of people trying to make it. They also ripped me off on my paycheck. So much money you would not believe it. I was part-time and they took over $1300. And wouldn't honor my sick or vacation pay. And they also took out for Medicare. How dare them... And I have 30 different complaints on them. They talk about homeless people. And check your receipts because they won't apply the correct amount to your account... They sold someone's unit and then had the nerve to tell them that they owed on it so the guy believed it was still there and paid close to 1,000. And when he opened it it was empty... And they knew 2 weeks prior and didn't bother to call the guy and return his money. So I did and the owner tried to get the credit... I could not work for a company and sit there and represent them and lie to the customers or rip them off. Cause I am honest. And I can't believe they did not pay me for all they owe me... But she will have to... And everyone else... Bad business. She did not just steal from me but she took out of my daughter's and grandsons .

I've been a customer at 9th and X storage for several years. The staff is very nice and…read moreprofessional. The facility is clean and easy to access. Angela is great and always helpful. The rates are totally competitive.

Very clean, nice space. Secure with very nice employees. Reasonable prices. Not very crowded.read more