Expect to wait and be ignored. I waited over 30 mins with an appointment. Then waited again for the…read moredoctor over 20 mins. In total I was there for over an hour. I already was not feeling good and just wanted to get home to sleep. Expect long waits. There is nothing urgent about this place.

Its a sad day when a medical practice decides nickel and diming their patients is a better strategy…read morethen patient care. Without getting into details, just know this has been my providing office for years. I've never complained, always paid on time, and had good experiences. Moving to their new building that has changed. Be warned their are no exceptions, they don't ever make mistakes and the bill is left to you...while you still have to figure out your own health. I tried to consult with them to make this right several times. They didn't want to budge. So even if they respond to this review to save face, put your health in better and hands and your money. I would have recommended them prior to this which is why its pretty awful.

I went to the Orem Community Hospital Emergency Room yesterday morning at the request of my dentist…read morebecause I have a severely infected tooth, a visibly huge and swollen cheek, and so much pain, OTC meds weren't touching it so I was forced to take my back pain meds (which still didn't take the pain away,) as well as a fever of 103.4 earlier in the morning. My dentist thought I should go to the ER for IV antibiotics for fear that my tooth infection had turned into something much more serious because the antibiotics he gave me weren't working. The admitting person was a sweetheart as was the male nurse; both compassionate, empathetic, and kind. The doctor came in and made me feel foolish and idiotic for going to the ER for 'simple' tooth pain, actually pulling faces at the mention of a dentist sending someone to the ER, and rolling her eyes. THEN, when she seemingly, finally decided to figure out exactly what was going on, she sat down in front of me and said, "Hon, tell me what is going on. How did this happen?" All I could think was, are you serious?? I mean look at my ginormous, pink cheek, lady!! She talked to me as if I were a child and was extremely condescending. I just felt stupid and wanted to leave and go to a different ER but I had an IV at that point (for blood tests, mind you, not antibiotics). Then she sent me in for CT scans of my face to make certain that the infection hadn't spread anywhere dangerous, finally taking my issue seriously. She didn't give me the IV antibiotics for the severe infection, she simply 'upped' my antibiotic (from the one the dentist gave me) to a stronger one. How hard would it have been to simply give me even just a injection of stronger antibiotics?? Or better still, through the IV that was already in my arm?!? Then, she numbed my tooth to take away some of the pain, which it did, for about 30 minutes when the pain came back with a vengeance. I feel like the doctor didn't like being told what to do from a measly dentist, or God forbid, me, and didn't do the antibiotics out of sheer stubbornness and pride. No, I did not go to medical school, I am not a doctor and will not pretend to know how to heal someone in the way a doctor can. I do know my body and knew something was wrong. I also know empathy, which this doctor didn't seem to posses, nor, really, did the female nurse who just acted like it was an inconvenience for me to be there. I went to this ER with the hopes of having some relief from my pain and severe infection. I left feeling stupid for going in the first place. There was no empathy, compassion, or even patience from this doctor. I know there are other doctors working at the Orem Community Hospital's ER, some with likely more empathy than was shown me, but I will *never* chance that again. I will drive the extra several miles to AF Hospital's ER where they are kind, respectful, and even humble enough to listen.

I had a Carpal Tunnel surgery done at this hospital. They asked me if I had they copay which was…read more$350. I said no. Instead of getting payments set up right then they did the surgery. They didn't ask after either. I got a statement in the mail with a paystub and a return envelope. I made a payment(what I could). I am on social security with no other income. The next month I got another statement, made the same payment, did this for 4 months then SLAM. They SLAMMED me into collections for the rest. No notice to call, no call, nothing said letting me know the payments I made were not good enough or that I needed to call, nothing just SLAM me into collections, granted my fico score is in the toilet anyway and I don't care because I pay cash for everything. I will never use this facility for anything ever again.

It's good in some ways and needs improvement in others. The layout is easy to get around. They have…read morewagons by the front door with the wheelchairs, which is fun. The medical staff we get at the lab have always been excellent! Their phlebotomists are top notch for tiny children's veins and are so friendly and kind to my kids. It's the desk staff that could use some more training or people skills or something. The staff at the desk in the lab are always just slouched back in their chairs, don't greet you, don't know the answers to questions, and overall act like they don't want to be there.

My daughter has had a fever on and off for 5 days. Today she started complaining of stomach pain so…read morewe took her to urgent care where she tested negative for strep and they suggested we head to the ER for x-rays and a urine test to rule out appendicitis or a UTI. The ER is very clean. It's about a year old. It's your typical hours long wait time after you get triaged to get a room. Everyone we've encountered has been really friendly and good with my daughter. They' all have offered us a snack or drink. X-rays went well and the exam room was decorated cute and clean. Underwater themed. The technician was friendly and gentle with my daughter. The only thing I didn't appreciate is the Covid tested my daughter without asking and that has never happened to us before usually it's asked first. Plenty of parking.

Labor and delivery unit- Nurses Pam and Steffanie were beyond amazing. So kind, so helpful and such…read morebeautiful hearted women. Made my labor experience worth remembering. Pam even came to see my baby and I in the mom/baby unit to send us love and made my day. Such a sweetheart!! Mom/baby unit- nurses Elise and Alexa were the most amazing nurses I've ever experienced. Most amazing human beings ever. I'm so glad and grateful to have them taking care of my baby and I. Much love and blessings to those beautiful ladies I definitely recommend going there for labor and delivery and have them on your team! I hope they all get the recognition they truly deserve and earned

Incredible care! Kind professional staff and personable. First time I had an Iv that didn't hurt…read more Great nursing staff. Amazing orthopedic Dr Ritchie. His kindness put me at ease. I feel thankful for their care and I am glad they are close to home. They treated my husband with respect which I appreciate. He is my support and they kept him informed.

I love this office! I am shocked by the bad reviews. Their whole staff is amazing. They work hard!…read moreSo appreciative of Doctor Grover. She hasn't joined a big group of doctors because she cares about her patients and providing better care to them. She wants to be there for them. She delivered my first. It was an amazing experience. She is very kind and attentive. I had an unmediated birth at the hospital. I did end up being induced but she never pressured me. She always explained everything in great detail. Sometimes it's a longer wait for her but that's because she cares! Im so thankful for a great OBGYN in Utah county.

My appointment was so awful I'm having to switch to a new doctor…read more I have been a regular gynecological patient of Utah Valley OBGYN for the past decade. My husband and I have been doing Invitro to get pregnant for almost 2 years, a total of 6 years trying and we finally are in the midst of a successful pregnancy and this office made me feel shamed and acted like they had never worked with anyone who had been through infertility struggles before. First I was required to set up an appointment to "confirm the pregnancy" even though my IVF doc has done that 4 separate times throughout the first 8 weeks of my pregnancy with a urine test, blood work, and ultrasound. I asked why and they said it was "procedure" and that I had to do it before continuing any treatment. When I got to their office they proceeded to have me pee in a cup, though they explained nothing to me as to why I was doing this. Then they put me in a room and I waited for over 30 minutes, while terribly nauseous and having hot flashes and when the nurse practitioner finally came in she proceeds to get bugged with me because I can't tell her when my last period was (I didn't have this information because of IVF, it had been awhile) and she acts like she's never dealt with this situation before and complains that she doesn't know how to fill out my paperwork. Why are there not fields to fill on my medical paperwork in this scenario? Her complaints, confusion, strangely timed pauses and sighs made me feel judged and unwelcome. Even though I'm just as pregnant and in need of care as all their other patients. At this point she notices I'm about to be sick, gets me a barf bag and says she'll be right back. Another 30 minutes passes. She then comes in and says they have to give me a Pap smear and pelvic exam while there because I was due for one and proceeded to be extremely rough and it was very painful. Although I mentioned my concerns after recently have a subchorionic hemorrhage, had just gotten off of bed rest/pelvic rest, and was experiencing cramping. My concerns were brushed aside, and no explanation was communicated. I also came to that appointment with questions about some medications I had been using prior to becoming pregnant, that their office had prescribed, and she said she would help me find out if I could continue them but left the room again and never came back. She also told me she would set me up with the billing lady to strategize next steps after my appointment because we recently changed insurance and I was having to do a lot of self pay. Obviously since i never saw her again, that didn't happen either. After awhile, I got dressed sat in the room for another moment before sticking my head out and asking if I was finished and I was told by a medical assistant that I wasn't and that she'd come get me in a few minutes. Then they came to take me back to the labcorp specialist so pay a second bill that I was not anticipated as I called ahead to ask what the total cost of the appointment was and had already paid that amount when I arrived. This second bill made the total double what I was told. I still wasn't told what any of this was for and whether or not my pregnancy had been confirmed by them. So from my perspective I paid twice as much as promised while receiving absolutely awful care and being at their office for a total of 2 1/2 hours since I arrived. After I left I was feeling weird about things and I called them asking about the urine test and they said it did confirm I was pregnant but continued to make me feel weird cause they "couldn't confirm how far along I was" even though I told him multiple times with accuracy. And asked them to request my records from my IVF specialist prior to our appointment so they could be up to speed. Obviously this was another area I was ignored. I called yesterday to cancel my future appointments and that I would be changing to a new doctor and the receptionist said they would be in touch for billing us for the record transfer. It seems like this office cares way more about the dollar than actual patient care. And after the struggle it's been to get to this point in my pregnancy and just getting pregnant and all the trauma that comes with the difficulties of IVF I just can't afford to subject myself to further mistreatment. But guess I still have to pay for doing what's right for my body, my mental health, and my baby. DO NOT USE THIS OFFICE. FIND ANOTHER DOCTOR. Period.

The Central Utah Surgical Billing department is a NIGHTMARE! I was very angry at the HIGH…read morepressure, to the level of bullying of the woman who INSISTED, no DEMANDED that we pay our insurance out of pocket up front before surgery. My insurance company has told me that my obligation to pay is on the remainder amount AFTER it has been submitted and the insurance company has paid the negotiated, contracted amount. NOT to pay up front. I told your clerk this and she refused to hear it. She would not allow my surgery to begin until she had received 50% payment and a payment plan set up and signed. I felt pressured and very bullied! All while in a very vulnerable situation. I was nervous for my procedure and in a HOSPITAL GOWN. Is this how you run your business?!?!?!? I just got off the phone with my insurance company (DMBA), and they confirmed that I was not obligated to pay upfront. IT IS A NEGOTIATED ITEM WITH THE INSURANCE COMPANY that I am responsible for my out-of-pocket max AFTER the insurance has paid. YOU BROKE CONTRACT with this behaviour. Nursing and medical staff were wonderful but sadly Billing department overshadowed everything else positive and I will not be having any other procedures here again.

I am very happy with Central Utah Surgical Center. They go above and beyond to help you feel…read morecomfortable and safe, during your procedure. I highly recommend them. Special shout out to Jenn and Angie for taking care of me.

An Exceptional First Visit -- I Am Beyond Grateful! I came…read moreto Fyzical Therapy following a skiing accident that resulted in a torn MCL. From the moment I walked in, I knew I was in extraordinary hands. Dr. Taylor is not only a gifted Physical Therapist -- he is also an Osteopath, and that distinction made all the difference. On my very first visit, he provided a comprehensive osteopathic treatment, followed by stim therapy and aquatic therapy. I left feeling dramatically better than when I arrived, and with a clear, structured 6-week rehabilitation plan ahead of my next orthopedic surgeon appointment. That level of thoroughness and intentionality on a first visit is rare. What truly moved me, however, was this: I came in for my knee, but the fall had also aggravated an old neck injury. Without me even having to ask, Dr. Taylor took the time to assess and treat both areas. That kind of attentive, whole-person care is something you simply don't encounter every day. PT assistant Jackson was equally outstanding -- professional, warm, and genuinely invested in my recovery. He went above and beyond in every way. I leave feeling not just physically better, but hopeful and confident. I know my recovery will be swift because I am in truly excellent hands. Thank you, Dr. Taylor and Jackson -- and thank you, Fyzical Therapy, for the exceptional care you provide. I cannot recommend you highly enough. Forever Grateful, Gretchen Givone Dugovic, Pleasant Grove, Utah

FYZICAL in Orem is THE place to go for pelvic floor physical therapy. I was referred here by my…read moresurgeon after my hysterectomy. Pelvic floor PT involves everything from the diaphragm to the pelvic floor - it's so much more (and so much better!) than you think! My therapist, Kimball, is so kind and incredibly knowledgeable. He treats me with respect and explains everything to my satisfaction. He did a thorough assessment and created a personalized therapy plan for me. I always feel comfortable and safe with him. The PTAs, Lexi and Julie, are AMAZING. These women really know their stuff. They are both kind, respectful, knowledgeable, and intuitive. They give me the right exercises to strengthen the right muscles to help my pelvis, back, SI joints, etc. While I'm there, I have a private room and receive one on one attention. We do the stretches, exercises, and other therapeutic activities (e.g., massage, cupping) that I can't do at home. They follow my plan but make changes as needed depending on how I'm doing and feeling. The front desk staff and other assistants are also wonderful. They are always helpful and kind. The rooms are always clean and everything is tidy. They take good care of you here. I'm making excellent progress, so when my insurance ran out (I'm limited to 20 visits/plan year) I kept going. I'm paying out of pocket because it's helping so much. It's absolutely worth it. I have chronic, debilitating low back pain and I've had two ablations done. With this therapy, I function so much better with less pain. I don't plan to get another ablation done. Pelvic floor PT really works. Anyone whose had a baby, abdominal surgery, experiences incontinence, has a prolapse of any kind, etc. would benefit from this therapy. You have to do the work but it's totally worth it. FYZICAL has an app where they load all the exercises you need to do at home. They each have a video in case you forget how to do them. This is one of my favorite things. I'm motivated by streaks so it helps me do my exercises every day. You can also make appointments using the app. For pelvic floor PT, it's essential you see the right therapists. In my opinion, FYZICAL is the only place to go. The therapists and PTAs are incredibly knowledgeable and skilled, and highly trained in pelvic floor PT. They're the best! I would never go anywhere else.