10 STARS!!!! I spoke to Owen, who helped me diagnose and repair an issue on my daughter's Schwinn…read moreAdmiral, and I couldn't have asked for a better experience! I couldn't recommend this place more highly. This is everything you look for in a local bike shop - staff who are helpful, approachable, look to work with bike owners and enable them to do basic maintenance at home, while remaining available for the maintenance and repairs at the shop!!!! This is an absolutely stellar shop. Very few of these are still left, unfortunately.

I had my eye on a bike for a week or so, before deciding to go ahead and order it online on Monday…read more. Said "in stock" and available for pick up in Danvers Tuesday morning or seabrook Wednesday morning. (Danvers was closed Monday). I chose to pick up in seabrook Wednesday since we are in NH and couldn't get down to Danvers Tuesday anyway. My confirmation email said "ships from western cycle" to seabrook location. My receipt was from the Danvers location. I got a call Tuesday at 5:30pm from seabrook saying that they didn't have the bike I ordered in stock at either location. I explained what my confirmation email said and the very sympathetic employee from seabrook said he would call Danvers so see if they had put the bike aside without his knowledge. Danvers was already closed for the day so he offered to call and get back to me in the morning. 10:15 Wednesday I get a call from the owner, with a big attitude, telling me that they don't have the bike. Zero sympathy or compassion for me, the customer. He claims it was in seabrook and must have sold right before I ordered but doesn't know when. I was obviously upset, having ordered Monday and only finding out two days later that they sold me a bike they didn't have. The owner acted annoyed that he even had to call me and said "I don't know what to tell ya". He offered to cancel the order or order the bike (which would come in 7-10 business days), but we are leaving on vacation and needed a bike sooner. He said "sorry" like he was forced to, and was just overall not nice to me. I would recommend Buchika or Philbrick's for your bike needs. Philbricks went above and beyond and legit built a bike for us same day (normally a 2-4 day turn around) so we'd have it for vacation.

Thank you for all the help. We where on vacation and my son popped his tier and you did more then…read morefix his bike you raise his hopes on hi journey of sole searching as a teenager while we are on vacation. Great customer service and wonderful help.

I brought my bike in to get my RockshoX Reverb post repaired as it was stuck down. after having…read morethe bike for a week I was told they didn't think it could be repaired, but they would ask the head mechanic to take a look. He confirmed it was not repairable and I was told the Reverb post wasn't good quality anyway and the hydraulics are over complicated. I was quoted $250 for a new post and $70 to install it. For $30 I bought a Reverb bleed kit, and not having ever worked on one, I had it repaired and bled within 20 minutes of getting the bike home. I'm pretty sure they never tried pumping up the air cylinder. I usually service my own bike but thought I would give Riverside a try. I saved myself $290 by not trusting the advice of the shop, we're you just trying to sell me a new post or do your mechanics not have any idea what they're doing?? I guess I will keep servicing my own bike or take it to someone other than Riverside.

These guys are great for all things bicycle. Their inventory is broad and they have or can order…read morewhatever you need. They are full service, and busy! While I was there people stopped by with their bikes for repairs from fixing flats to tuneups. Please note that with the resurgence of interest in biking during the pandemic plus the wave of e-bike popularity, you must book a maintenance appointment online ahead of time. They are currently booked for 3 weeks! Clearly Marblehead/Salem Cycle are experts and well-loved by their clientele. They put me on a great new e-bike with little fuss and very reasonable timeframe. I knew what I wanted and they got it assembled it, and went over all the operational details with me. Couldn't ask for more! Thanks!

I got a flat tire near Marblehead and they were able to fix it very quickly. Great to have them in…read morethe neighborhood!

This is an amazing bike shop. The service from check in to check out is superlative. I bought a…read morevery beat up mountain bike that had not been taken care of, maybe ever. They were totally non judgmental. Offered some ideas to fix the bike. Sent me a written estimate and within a week it was better than new. This is my now go-to bike shop. Smart, generous with their time and the prices are more than fair. I highly recommend this shop.

What an amazing bike shop. This place was teaming with activity. So very many bikes and options to…read moredrool over. We were helped by the owner Brian and a member of his staff named Patrick. Both were super helpful with answering all our questions about sizes and brands and options that best fit my friend's budget. We ended up chatting and having a great time while moving forward with their purchase. Top notch!!!

Not as expected. When he checked the bike he said he would do breaks, chain, back hub, and tune it…read moreup for $175. When I picked it up, he charged $150 for breaks, chain, and tune up. He had not done the back hub. He said it would cost $40 more and would take a few days. I asked what he did for the tune up. He would not say. He does not provide a receipt listing the items to be repaired so there is no documentation of what the understanding was. Bottom line: he did not keep his word and I'm not going back.

Mike's a pro. Affordable. Quick turn around. Attentive…read more Would definitely recommend to anyone who wants to 'buy local'.

We went in last week and Doug was absolutely amazing. He not only helped us pick out bikes, but was…read moreso knowledgeable and helpful fixing our old one. When we were having trouble fitting all of our bikes on our car bike rack, Doug came out and helped us put our bikes on the rack. He was so patient the entire time we were there. He even ran inside to get a tool to space out our rack better. He went above and beyond; we will definitely be going back to sun and ski, anytime we need bike or ski equipment thanks to Doug.

Went in this past Saturday. They had some bikes but only 2 options for shoes with very limited…read moreoptions for sizes

I can't say thank you enough .Beyond happy with the purchase of two 26 inch GT Pro…read more Please extend my thanks to every employee who helped make this such a positive experience. And to the owner: your leadership clearly sets the tone for a business that truly cares about people, not just transactions. I'm truly grateful, and I'll be sharing my experience with friends and family. You've earned a loyal customer all the way from California...

I just purchased my second bike from Tom at Riverside Cycle in Newburyport and I could not be…read morehappier. Every aspect of the bike was explained clearly to me and why it mattered. The setup was done to perfection. Riverside stocks the best bikes and has a great selection of accessories too. Their proven excellent service and deep cycling knowledge really make me glad to buy local versus mail-order. Well done!