I recently opened up an account with Luso-American. I had been with the same credit union for over…read more23 years and as they grew, they became more like big banks with increased fees and rates that could easily be matched by any of the big banks. As such, I switched to Luso-American since their two locations are convenient for me. Staff there are very personable, friendly and helpful. Their rates and fees are much lower than my prior credit union. So far I really like them and feel that they are a very customer-centric financial institution.

While spending time in the Peabody area we ended up stopping at this bank to grab some cash from…read moretheir ATM. The bank is located in a great location and it was nice that I had no fee. The best part of the experience for me was using the Portuguese language feature on the ATM.

This bank was ok to start with, but then - the problems…read more.. 1. I asked to go paperless on statements - yet 3 years later and repeated phone calls to ask that i receive no more statements to my address i continue to receive them. 2. When my account was compromised my card was shut down, now this is good but would have been better if they called me to let me know instead of hanging me out to dry. 3. From point 2, money was stolen from my account, I now live many miles from the bank and was told to get my money back i would have to appear in person, so basically they let someone steal my money and did nothing to replace it and keep me happy. 4. Their website for looking at accounts online is a joke. Its so damn secure that even i can barely get into it and get locked out at random times for no good reason. And the service they have to get back into the account is a joke, sometimes not available, should be 24/7 If you have money that you care about, do yourself a favor and take it somewhere professional.

Just like you would hope a Banking experience would be!!!!!!…read moreWhen I walked into the Bank on Atlantic Ave, I immediately felt a friendly, at-home sensation. Not only was it lovely, everyone was so inviting and willing to help. All with smiles. My banking needs would take at least half hour, the agent was so willing to put any amount of time into my situation. Everything went so smoothly. Thank you, every banking experience should be so attentive, professional and friendly.

My experiences with the staff at this bank has been nothing but exemplary. Whenever I have needed…read moreto be in touch with them they are courteous and go out of their way to make things right. I love banking at the Institution for Savings.

I could not agree more with the previous reviewers. A score of zero would be appropriate. Customer…read moreservice is awful. Arguing with clients/customers is not uncommon.

The best credit union in the state as far as I'm concerned great people and service. If your…read morelooking for a great company this is differently one of them.

The customer service is excellent. Tellers and managers go above and beyond for their patrons. This…read morecredit union is a great place to do business. They are knowledgeable about products, and very easy to work with. I found them to be accommodating and thorough.

we applied for a conventional loan and after submitting our information it took 2 weeks of calls…read moreand e-mails daily for the loan officer, Mackenzie, to finally run the numbers just to tell us we didn't qualify and no further follow up. Lack of care caused us to miss out on other opportunities that we were looking at during the 2 weeks we were pushed off. I applied to Cape Ann Savings and was able to get a pre approval the same day.

So I like and dislike this bank. First off most of the tellers never have a smile on their face or…read moresay hi. Today I asked the teller if there was a bathroom I could use and all I got was "ask the receptionist"... really? Just flat out rude. Oh and this is only for the Gloucester branch. The people at the Essex one are always very nice!

Call says do you want extension # but no departments extensions listed. Do you want directory by…read morename but no manager names listed. Try to leave a message to return my call -n way is that going to happen. Call and request customer service or bank manager or teller to call. No way to even leave a message as they only have virtual assistant for ways to process money, no problem assistance. You have to drive to Newburyport MA to do anything.

Best customer service I've ever experienced. Liz is the queen! When they say they will call, they…read moredo. Best decision to get home equity line of credit from them. Can't sat enough!

Great local bank with great rates and service. When my regular bank could not offer a 10 year fixed…read morerate on a commercial loan I discovered this great bank. David was quick with responses and follow up and the loan closed with no drama on time. I plan on using them often in the future.

I went through the initial application for a mortgage refinance with New Fed. They claimed a…read morecertain rate with a no fee closing. Reviewing the documents they wanted me to sign, the paperwork presents a $500 application fee, that if closed they waive. The paperwork also states that the rate is NOT locked. This means they could change the rate at any time and you would be locked into their fee without a good rate. I talked with the loan officer on the phone. She tried to claim the rate would lock right after signing. I asked for a contract or paperwork to reflect that, she would not provide it. Looking at the BBB and yelp reviews for this company, and their prior name, commonwealth mortgage, suggests that many people had their rate change after they signed the paperwork, meanwhile fees were not refunded. This company might claim good rates, but looking at the details buyer beware, they don't put their paperwork behind their marketing claims.

Jonathan is seriously the MVP when it comes to mortgages. My husband & I are first time home buyers…read moreand we were pretty clueless about the entire mortgage process. Jonathan was available what seemed like 24/7 to answer ALL of our questions and explained everything to us very thoroughly. He made this process seamless for us and got us THE best rate imaginable. You can tell he is 100% dedicated to his clients and their needs. I will be recommending Jon & NewFed to everyone I come in contact with!