I had an issue with my HVAC unit. Very responsive and honest. Price was reasonable and issue was…read morequickly resolved. Will definitely use them again.

I had a small job, fixing the faucets on a couple of showers that had worn gaskets and some other…read moreold parts. Sean was friendly, helpful, and informative, and got the job done quickly, adjusting temperature, etc. Cost was about what I expected, an hour labor plus parts. Definitely will keep him in mind for future needs.

Emergency service call made for burst pipe . Technician on call was Bryan and he was here within 14…read moreminutes from my phone call. Thanks to a wonderful company.

These folks were very responsive to my request for replacing my entire hivac system,…read moreThey did quick efficient work and cleaned up well after finishing the installation. Competitively priced. I would recommend and use them again myself,

Great service . They care and their customer service is not to be beat . They have been our…read morefamily's plumbers for 50 years. Exceptional responsiveness when service needed in a pinch .

Olsen's have just replaced my 35year old boiler& water heater after a thorough study of my current…read moresystem.After being told the replacement would take up to four days to complete due to its complexity it was accomplished in a little over a day & a half. I couldn't be happier with the quality of the install & consider it value for money & added value to the property . I cannot in all honesty recommend mend the Olsen team more. highly & recommended anyone with plumbing requirements to call a local family business, I promise you'll not be disappointed.

service was priced right, gentlemen were knowledgeable and extremely clean and courteous . what…read moreelse could you ask for?

Good work, nice guys. Did some new construction for us. Then asked them to price out a renovation…read morejob. Prices are not consistent. Recently quoted a price for a oil to gas conversion that was much higher than quoted two months earlier, and much higher than the propane companies. .

George was great and helped install a new toilet and took away the old one, he did an awesome job…read moreand very happy with the new toilet

He worked me into his schedule, arrived on time, unclogged the toilet in a very short time.read more

OK, thanks Dave for all the help getting the cottage back in great shape. We appreciate it!…read moreJenn & Sean

We needed help on a weekend with a flooded basement. Dave arrived an hour later and fixed an…read moreoverflowing sump pump quickly. He was professional, efficient and extremely knowledgeable. Look forward to hiring him for future jobs.

I've had EFW perform work many times for me in Wellfleet. Show up on time, do good work, customer…read moreservice is good. They've done basic kitchen stuff, to more involved bathroom stuff and also installed a large generator while removing the old crappy one. They just did some work in outside shower - nice workmanship and good guys pretty much every time. Mike Katz in Wellfleet.

Wish there was a "zero stars" option…read more Terrible customer service. Rude & abusive staff from technicians to head of finance. I just got off the phone w/ that guy. They sent me a bill "120 days past due" for a preventative maintence contract I never established. His explanation was that the contract is w/ the address... not the owner...? How does an address start a contract.. & how, then, was the bill/acct in my name, if the contract was with the previous owner? He spoke over me the entire conversation. Could not get one full sentence out... then had the audacity, after I finally got a few words out to say ".. well, if you had just said that in the beginning..." Very rude, ignorant man. Previous incidents had left me frustrated, but I was a renter at the time & had no control over the choice of service provider. One tech showed up 2 hours AFTER the four hour window I had been given for the appt & then became verbally abusive with me bc I said it was too late & I was on my way out the door. I called the office & didn't even lodge any kind of complaint, just asked that that particular tech not be assigned to my address again. The woman said she would make a note on the acct. He was sent again, the following week. Laughed at me, when I expressed surprise he was there. When I called the office, the woman denied that anyone there would agree to such a note & didn't care about the poor treatment. Simply said techs are assigned according to the job & availability, period. Another tech appeared to have a psychotic break in my basement during a simple preventative maintence call (ordered by the previous owner). He was down there banging & clanging things, LOUDLY swearing & yelling at himself & the heating unit. I had told him on the way in that there was a 3rd shift worker sleeping in the house & asked him, to the best of his ability, to keep noise to a minimum. It sounded like he was fighting w/ someone & throwing things. I went down to inquire & he was spiraling out, literally tantruming. Said he broke a part & he'd have to come back. When he did, the same behavior continued. I was so concerned, I haven't allowed anyone from their company in my home since... & certainly never will again. When I've shared this w/ other community members, they say things like, "Yeah, they've really gone down hill." I've had dealings w/ them for over 15 years. I've never seen anything BUT poor service & performance... & deplorable customer relations across the board.