4 of us went to Cape Fox for brunch....before 2pm. Service was fast, efficient and friendly. I had the blueberry halibut salad...was so good

The food is amazing. The room is really wonderful. We were there for a transition to our fishing resort. Everything was lined up beautifully an amazing beautiful bar as well. Really classy place. read more

Got there had reservation. They had a big sign tram is open. We pressed the intercom. She says the Tram is not working. In order to get up there tons of stairs . The restaurant is on the top of the mountain. I'm walking with a cane. So we canceled. They need to take that sign down. read more

This dessert was so good. It is a must get when you visit. The restaurant does have good views out the window well dining. read more

Cape Fox Lodge - Harold's Banana Cream Dream - Hotels Near Me - Ketchikan, Alaska

I wouldn't send a dog to work for Cape Fox! The treatment to staff is very poor no overtime constant fussing amongst Lhiza and Sheldon your in the middle of all of it and still do a good job it lasted 3 months the upsetting part of working there was the card keys to use the restroom and the drunk employees read more

A complete disappointment on the service. I have been loyal to this hotel, returning all of the 3 times I've visited the town and even leaving great reviews. Though I will not be back after my most recent stay. I was overcharged $50 and cannot get in touch with the manager despite calling staff, having them leave notes, and leaving voicemails repeatedly. Even throughout my stay, I was assured by the manager it would not be on my bill. Upon checkout, sure enough, it was on my receipt. After letting the staff member know the issue, he supposedly reversed the charge and issued me a new receipt. Unfortunately, my credit card statement still does not reflect the correct amount. I spent the past week trying to get in touch with the manager, who was at the front desk most of my stay but is now completely unreachable. I suppose I will have to take it up with the credit card company and take my business elsewhere from now on. read more

They ran out of blueberry vinaigrette dressing for my salad after pouring what looked like two tablespoons on top of the halibut. Not a single drop made it to the greens. I was informed that it would take 5 to 10 minutes to make more. Probably should have made enough in the first place. The soda was also completely flat, and only one member of our party got ice in our waters. read more

Great views. Great breakfast, and the server was local and very helpful with suggestions.

went here for breakfast right when our cruise ship arrived. great spot with a great view!

Customer Service Training would help tremendously. My work actually hosts training and we held a training event next door at the Ted Ferry Center. Some staff were pretty rude to the folks in our group. I reserved a certain Type of room from our room block and the guy at the front rudely dismissed my request to move. We had packages delivered for our event at the civic center and i twice inquired at the front desk only to be told they didn't have them. The boxes included items to be used at our event. When my co-worker showed me the confirmation email that they arrived a day before us, we went back. But were told again that there were no boxes in the back and the staff refused to go back to look. We hailed a guy (worked in the restaurant) and asked if he could look. He did and the boxes were back there. The room was ok but house keeping didn't clean my room because I had "personal items" on my bed. A couple days into the trip. I felt a bite on my leg in in the middle Of the night. By the time i check out (5 days) I had a number of bites. Not to mention, I only got hot water for about 1/2 my stay. The van driver was awesome, restaurant staff, as was Melissa at the gift shop. The hotel was nice but could improve a lot if the staff was trained and address the possible Bed Bug problem. read more

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This is our nicer dinner night out in Ketchikan & we always enjoy dinner at this lodge. We were so hungry this night that I didn't get any good pictures of the food before we devoured it. We started with the coconut halibut appetizers bites in panko amg coconut flakes with a sweet chili sauce. Our table had the seafood chowder, shrimp scampi primavera, the silver medal salmon dish and halibut Olympia. The fish was as fresh as it gets, moist and had delicious sauces and sides. It was a bit rainy this day (our only rain of the trip) but there were still great views and we got in easily with calling a few hours ahead. Can't wait to visit again next year! read more

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Went here for some food and we went up the FREE TRAM and when we get to the top it was 3 dollars per person then we go to the restaurant waited 20 minutes for a party of 5 lady said I have to clean a table so after waiting she says sorry we can't sit you we are about to close what restaurant closes at 1:30 pm read more

Been coming to Cape Fox Lodge for over five years, and the Heen Kahidi restaurant has never been better. Whatever changed since last year was perfect. The food was hands down the best we've ever had here. The breakfast, especially the biscuits and gravy, was amazing. Highly recommend! read more

Cape Fox Lodge - Clean scraped plate of biscuits and gravy - Hotels Near Me - Ketchikan, Alaska

Fantastic Restaurant The view is great, up and overlooking the ocean ( bit of a hike to get up there, but worth it ). Cody was our server and he was attentive and efficient. It was lunch, so we skipped the steak ( they have an in house dry age program). The Gruyere Halibut on fries was incredible and the crab cakes had large chunks of Crab. read more

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If it wasn't for the coordination that The Waterfall Resort has with Cape Fox Lodge, I wouldn't come back. Two of us stayed the day before and the day after our fishing trip to The Waterfall Resort. The first night the toilet was not cleaned and there were hairs in one of the beds (most likely the maid as the sheets looked clean). The second night when we came back there was a dirty towel. I do not know how someone missed that it was dirty. There was a big brown spot with black specks. The biggest issue is the staff. Both times I went to check-in, they were having a conversation and did not address me. There is nothing so important to discuss that you make a guest wait. The staff also did not care that I had issues with the room. When I first booked the rooms I was told they gave a special rate for people who stay at the waterfall resort. I received two emails with confirmation for each night separately. One of the emails had a different price. I emailed them multiple times to ask why I was being charged more for one night. I got no response. The lack of caring is quite amazing. I am guessing they have so many people staying that they don't care. read more

This was our fourth time eating at Cape Fox with local family. The service is excellent, and the food is good - a little pricier than other places due to its location and reputation. There is plenty of parking, and the exterior is just as beautiful as the interior. I loved the bear in the lobby! On July 28, 2023, it was just the four of us. In the past we've been a big group with nieces, nephews, aunts and uncles. On this day I had the Ketchikan Crab Dream. It was very good, and actually too much food for me. I wish I could have taken it home, but on this trip we were on a cruise. Our cousins and Husband had the fish and chips, which they enjoyed. It is usually quiet, but on this day, construction was ongoing. That's the reason for the four stars. When construction is going on during a meal, it is wise to seat your patrons away from the work - not next to it. We'll be back to visit family, and I'm sure we'll return to Cape Fox. I look forward to trying more menu items, and seeing the outcome of the construction read more

Cape Fox Lodge - In front lobby, my bear buddy. - Hotels Near Me - Ketchikan, Alaska

I think this place probably works best as a hotel. And, had we stayed here, maybe this review would be higher? It's got that vibe of a fancy Disney hotel except that it's local and not fake-plastic. The views are great, it's kind of an all-in-one compound. The food was...alright. It was good, but it didn't blow us away. I got a BBQ plate, and I liked it. We sat at the bar, service was OK. Beer selection was OK. Everything was A-OK, but not mind-blowing. read more

Cape Fox Lodge - pretty good BBQ - Hotels Near Me - Ketchikan, Alaska

Went tonight to celebrate our 23 anniversary omg. It was outstanding the service from Zoe she is incredible the food was excellent read more

Cape Fox Lodge - Chicken piccata omg so tender and the sauce wow butter noodles with asparagus. 10 - Hotels Near Me - Ketchikan, Alaska

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While the people who work there are friendly, helpful and accommodating .. the lodge itself needs work. For the price we paid ($400) the rooms were dated, hot water took 10 minutes to get to the shower head, carpets tattered, mold in shower, etc. The tram is being redone so you have to walk dozens of stairs to get to downtown or back. Restaurant is good. New pizza place under the lodge is really great as well. read more

Front desk staff needs basic customer service training especially the middle aged (?) woman with grey hair because she should know better. Absolutely no greeting or nod as if we were invisible even when my husband made a silly comment about hoping that the tram is running tomorrow, which resulted in a group poker face. And the middled aged woman didn't even look up. My son stayed here for almost month and attests to the same lack of hospitality. However, the lodge itself is beautiful and even the taxidermy bears have more personality than front desk staff. LOL read more

I've been to Cape fox many times. Hadn't ever thought of leaving a review until today. Amazing service. The food was okay, the price high. What made the experience special, was our server Mike. He was friendly, genuine, curteous, and timely. Wish they had more vegetarian options. read more

They've already been through so many managers and cooks. They can't keep it down consistent it's typically not very good at all. We've gone in for breakfast and sat there for 10 to 15 minutes and just got up and left.!!!!! read more

Total lack of customer support. Staff is rude and needs manager to get anything done. It's too bad because the dining and food are great. The dinning room staff are pleasant and very knowledgeable. The front needs to take lessons from them. The people that answer the phone also rude. read more

Terrible! Three of the drapes were torn and sagging so you could not have privacy at night. I have pictures to prove how bad! The bed was so high, I had to climb onto an arm of the leather chair at then crawl onto the bed. The coffee pot would not work so when I called the night desk clerk, he said if I wanted a cup of coffee from the reception area I would have to pay for it! Then he came up to find out it would ONLY work if a full pot was made . .not just one cup. He attitude was surly and rude! There was no grab bar in the shower. There was not bath mat outsde the tub shower The tile on the bottom of the shower had no non-skid mat. And, they charged me $390 for one night with NO MEALS INCLUDED. WARNING . . my accommodations were terrible. I have travelled over 80 countries . . and what I found here was unacceptable!! read more

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The view was nice, the service was questionable, and the food was hit or miss. The Santa Fe hicken Salad was nothing to write home about, the Elk Burger was good, and the Blueberry Halibut Salad was to die for! The Calamari App was pretty fried and greasy but good! Our server knew NOTHING about the rotating beers, (as she told us she was only 17 and knew nothing about alcohol in general). Probably something you want to school your staff on? She didn't bring more water despite asking a few times... Maybe this was her first day? Another server took over for her who was much better- but I would hope during a touristy season you would have better wait staff working. I think this place can be worth 4 or even 5 stars if the consistency of service and food was better. Glad I ordered what I got! read more

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Probably the "best" looking hotel out of the 5 in Ketchikan. The decor, location, appearance, view is above average. The tram that links down to Creek St is a treat. However, there's an on going joke that the McDonald's milkshake machine and this one must be made by the same person. It's always broken. The in house restaurant is decent. It's slightly priced in the higher side (but so is everything in Ketchikan). The complimentary shuttle is amazing as taxi can be costly. I did enjoy my stay would come back here again. read more

Cape Fox Lodge - Entrance - Hotels Near Me - Ketchikan, Alaska

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This restaurant is a good place to get decent food, good service and beautiful views of the harbor and town of Ketchikan. We've been here a few times while on fishing trips and while we enjoyed the food & service, I wouldn't call it amazing or excellent, especially for the price. The Baked Brie and Crab app, while good, had no discernible crab (besides the flavor) and was mostly cream cheese with some Brie. I tried the Halibut Blueberry Salad and though the halibut was perfectly cooked, it was under seasoned. Hubby had the Seafood Marinara-good flavor and seafood was cooked well. We also tried the Clam Chowder and Vanilla Cheesecake-both just good, but nothing phenomenal. The service was acceptable & possibly our favorite part was the view of the town and harbor. We may go back, or we may spend less and try a burger joint in town. read more

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Staff at the lodge is very friendly and knowledgeable. Also very accommodating to our needs. Rooms were cozy, clean and quiet. Restaurant is a little pricey but the food was delicious. And the view was spectacular. Very pleased with our experience here and will be coming back again next year. read more

Cape Fox Lodge - View of the lodge from down below - Hotels Near Me - Ketchikan, Alaska

I have never went to K. fox but This is the Worst restaurant experience ever! Customer service is off we didn't even get our Like half way until like we Like halfway until like we had to go get up and get our napkins and stuff We didn't get Crackers for our soup! I ordered a brownie for lunch and some clam chowder My clam chowder came 1st I was done with my clam chowder and then like20 minutes later My brownie came out And it was like yeah that was good but my ice cream was like half melted Like what!!!!!!!!!!!!!! My grandparents were playing paint so That made it way better but still would not recommend It's very skibidi For my gen alpha kids That's my bad review bye read more

Truly, dissatisfied. For dinner ask for the large shrimp - was told they were out, then saw a plate come out with large shrimp to another table -- for breakfast, asked for the lodge special- 2 eggs any way and choice of toast. Was told they only had scrambled eggs. Then ask where my toast was - told they were out of wheat- had only white. Had to ask three times for that. Had a dinner reservation for two at 6 pm. They told us no we had a reservation for six at six!?!? So they did not have a table. Finally put us in a corner. For a lodge that nice- they really need to get it together. The tram has been broke for supposedly 3 years. Yet they are still advertising it. It is over 100 steps to climb up to lodge. Imagine the elderly- handicapped- bad knees. They could at least run a small van top to bottom every 30 minutes read more

Hands down the best restaurant in Ketchikan. Nothing tops the food or the views! You can not go wrong eating there for breakfast, lunch, or dinner. They serve daily lunch and dinner specials, all are affordable. On Thursdays it's half off appetizers. We literally tried half the menu and would highly recommend everyone of them. The Heen Kahidi shrimp was our favorite along with the blackened steak strips and devils on horseback (bacon wrapped scallops). The staff are very friendly and attentive. The views of Creek Street and downtown Ketchikan are amazing! read more

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What a great Rueben and salad Nicely done ! Service and food was awesome New kitchen I hear Good job read more

Definitely not the friendliest environment, we came before they started serving dinner and had Lunch, the lunch menu didn't have many options that weren't fried. are meal wasn't the tastiest. We had friend halibut... it was blah. I was disappointed that this was one of there most recommended upscale restaurants here in Ketchikan. There little shuttle that brings you up was not working and I actually enjoyed the hike up the hill more than the actual restaurant. The view was nice but they didn't allow us to sit by the window, because dinner wasn't being served yet... all in all.. I'd never go back. We were there on a cruise stop and it was a waste of time. read more

Cape Fox Lodge - Nice view, not so good food or service. - Hotels Near Me - Ketchikan, Alaska

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It was located in great area for walking and exploring the community. Kerig in room, clean and decent sized rooms, free internet access, extra towels and pillows stored in room, and attentive staff. This hotel was quiet and had a cozy lodge feel. I slept very soundly which is unusual for me in hotels, I'd definitely stay here again. Restaurant onsite is good, but a bit spendy even for that area. No included free breakfast, but a lot of restaurants and cafes nearby. read more

The establishment was nice and welcoming. A couple of things you should know before heading to the restaurant. It's up the hill so be prepared to walk because the tram has been closed for years! The view is amazing once you get there but seating isn't available unless you have a reservation so you have to sit in the lounge area. I am a little disappointed because my expectations were super high prior to the visit. Service was great, no complaints in that area. On to the food ! I had the double elk burger, my friend had the porky pig, the Alaskan Gold Rush and my wife had the fish and chips ( Halibut). The food was above average but the drinks not so much. My wife had the blueberry mojito, she only finished it because of the price ($18), my friend ordered a Mai tai that tasted like Juice also very pricey ($18) and My other friend had a beer that was lukewarm priced at ($7). I had an old fashioned with no cherry or orange slice ( that's the detail that was missing). Overall it's not worth the hike up. It has potential to be a gem in Ketchikan. Until next time my friends. Happy Eating Everyone :) read more

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Calamari was good but the sauce on the side was just plain mayo. Drinks are way over priced not sure if they charged us more because we arent locals but 18dollars for a mix drink is outrages. Drinks was good but the price point was ridiculous read more

An fun filled evening with exceptional food and beverages. I was there with my 4 sisters and the food was outstanding. The wine reccomendations paired perfectly with our meals. If I could give more stars I would. The staff made our evening one that we will remember forever. read more

Cape Fox Lodge - Ended our meal with champagne! - Hotels Near Me - Ketchikan, Alaska

Well we live in Ketchikan and don't go to Cape Fox very often. It's kind of tucked away up above town and we just don't think to go there often. Friday after work we thought, "Hey, let's go to Cape Fox for dinner!" It was not a great decision. We got there shortly after 4pm. We've gone there before for dinner on Friday, knowing that it is one of the nights they serve prime rib. We were seated and given the wrong menus (lunch and breakfast). The waiter finally noticed and brought us, and the patrons sitting next to us, the correct menus. Honestly, I didn't see much of a difference between the lunch and dinner menus but oh well. Waiter came back and took our drink and food orders and off he went. About 10-15 minutes later we started wondering where our drinks were. There were only about two other tables with customers so it wasn't because they were busy. Finally our waiter notices our drinks weren't coming up and lo and behold, there's a new "system" in place and the bartender was not aware of our drink order. Within a few minutes we finally had our drinks with their apologies about the wait and an explanation about the situation. Shortly after that, our meals arrive. My husband had halibut fish and chips and I had a chicken Cesar salads. I wish I could say the salad was good but I cannot. It is literally the first time I've ever had a Cesar salad that grossed me out. The lettuce was just weird. Too weird and the salad dressing was minimal. To top it off, the chicken seemed watery and tasteless. I ate about 4 bites and couldn't finish the rest. My husband offered me one of his pieces of fish and low and behold it was over cooked. Ugh! We gave up. The waiter came back and asked if I wanted a to go container for my salad and I politely declined. We then opted to try the dessert. Our first choice was the caramel/apple pie. The waiter said he would check and see if they had any and asked what our second choice would be. We told him we would take the banana cream selection and off he went. Within about 3 minutes he was back at our table profusely apologizing that they did not have either of them available. I'm like, WTH?? I ask, what was going on? Are you guys under new management? He seemed quite embarrassed and said, yes. The new manager has been hired but not there yet. There was an interim manager but they weren't really much help. And another one of the people in charge was out of town on vacation. Not to mention the menus is being revamped as was the drink menu (which was not available when we asked for it). Oh, they were also using a new POS/ordering system. This was probably one of the worst dining experiences we've had in ages! As we were leaving my husband asked the waiter if they still served prime rib on Fridays (as it wasn't in the menu). He said, yes, as a matter of fact it's just now ready. He tells us he didn't mention it was an option because it wasn't ready when we were ordering. I was stunned. We gladly would have waited if we had known it was even an option. We've done it before. Do better Cape Fox! read more

This review is for cape fox restaurant. Passing through Ketchikan where I used to live. So I am very familiar with this place. Of course post pandemic... We waited to be seated, waited for a server. Busser took our order, There were only 4 other tables with people. Which means it was relatively empty. I only came for the crab and Brie dip. Which they didn't have. We ordered halibut and chips, Caesar salad, seafood chowder, and a coke. The food was mediocre at best. I mean even the coke was weak. This restaurant was not the service or food I remember. Maybe my palate is more elevated now. Expensive meal for meh food. read more

THE BEST! During my time living in Ketchikan I can genuinely say this is my favorite place for yummy drinks and appetizers. I have never been disappointed with an appetizer or a meal. The service is always great. Be sure to be their for happy hour read more

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