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Capello Salons & Day Spa

2.8 (37 reviews)
Ultra High-EndHair Salons, Waxing, Skin Care
Open 9:00 am - 7:00 pm

Services - Capello Salons & Day Spa

Applying hair extensions

Bridal hair services

Color only

Cut and color

Capello Salons & Day Spa Photos

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Gel Manicure done on 10/7. Chipping by 10/10
Kelly M.

Absolutely terrible experience. I don't normally put a business on blast, things happen, but we've tried calling multiple times to come to a resolution and the owner has ignored my sister in law for over 2 weeks. We made an appointment for a bridal party of 11 (9 adults and 2 children) to get manicures and pedicures and this cost us over $1000. Absolutely a rip off but made even worse by the quality of service we were given. The technicians were all nice enough but most of us had gel manicures done and they were all chipped before the end of the weekend, some girls had chips that night at my rehearsal dinner. The children had to be touched up before we even left because the polish was peeling off. Not chipping, just peeled right off. The tech doing my pedicure was unable to do my gel manicure on my fingers. She prepped them (or so I thought) but the tech who ended up doing my fingers re-did it anyways. My friend who was doing a dip manicure had her cuticle nicked and the tech used the dip powder on her still. Personally that concerns me for my friend because she could have gotten an infection, and I'm not sure they threw that dip out. The floors are filthy, some of us had new flip flops that were covered in black dirt by the time we left. No refreshments were offered. I have been to salons where I've been offered at least a bottle of water and got arm and neck massages (in addition to having actual massaging chairs) and paid a fraction of the price and had a better lasting manicure. It seems like they wanted to capitalize on people wanting everything done at once (hair, nails, etc) but I feel like the techs aren't good at doing nails.

These are terms and conditions

I booked a couple days ago for the Deal 1. I am from out of town coming into Buffalo for the first time next week. I was excited about getting to do some kind of spa service as it is my first time to travel this far from Oklahoma! I chose the Deal 1 not knowing what it was. So I saw on Facebook a deal 1 for a mani pedi. I know it was last months deal but I didn't understand it changed frequently since I'm not from there. I called last night, this morning, faceboook messaged and emailed to try to cancel because I realized I did today and not next week for my trip!!!! The ladies were completely rude, did absolutely nothing to possibly rebook me, at least give me half credit since I tried to do something relaxing for my trip and messed up. I don't expect special service but not one lady tried to work with me or even cares about anything I had to say. I can see why the salon doesn't have high stars because their customer service is awful. If all people are like this out there This is definitely a sad world. Such rude rude women working in that salon and I hope if other people have an experience like this maybe they will try to work with you and hopefully they can work on customer service. If you ask me, don't book here. Super super rude women. What an awful experience for someone that hasn't even gotten to the city of Buffalo. I hope everyone out there isn't this mean :(

My nails look like an inexperienced 12-year old did them. A couple friends and I made appointments to have our nails done at Capello the day of our friend's wedding (we were all in from out of town). I have to say, this was the worst nail job I've ever had and am ashamed I paid for it. I should have complained on the spot, but was in a rush to get to the wedding. You can see through to my nail with all the streaks, paint on my cuticles and skin, paint not to the edges, etc. Horrible. What made it worse, is that it's a gel manicure. One of my colleagues was so horrified by it, she came to work with her own supplies and took it all off (thanks, Sarah!). I tried calling the salon the Tuesday following my appointment (they're closed Sun & Mon), left a message with the receptionist that I wanted to talk to the manager and she said I'd get a call back by the end of the day. Never got one, so now I'm posting this review. I paid $90 for this?

This was my manicure after less than 40 hours!

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5 years ago

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4 years ago

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13 years ago

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10 years ago

I love this salon! The new location on Franklin stunning--I feel like I'm on 5th Avenue!

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14 years ago

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8 years ago

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12 years ago

I've been coming to Capello Salon for years now. The staff is so friendly and talented! I would recommend this salon to anyone!

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12 years ago

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8 years ago

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8 years ago

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11 years ago

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14 years ago

Do not go for their waxing services. I had a brazillian wax last friday and she double dipped!!! That's a no no...

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15 years ago

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Review Highlights - Capello Salons & Day Spa

Joe was super skilled in his ability and creatively helpful bc I wasn't sure exactly what I wanted in my cut or color.

Mentioned in 2 reviews

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European Wax Center

European Wax Center

4.2(33 reviews)
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All the staff does a great job maintaining the environment, but Lexie herself is an outstanding…read moreemployee. I definitely recommend her for all services but especially those who might be first timers to a Brazilian or facial waxing. She will have you at ease, and explain everything she's doing as it happens while still being efficient with time, happily answers any questions along the way and ensures you're happy with your services before you leave!

I've been wanting a bikini wax for such a long time, but I've heard many horror stories about how…read morethe result leads to extreme pain for weeks. I am so glad I went to European wax Center and had my wax specialist Becca take care of me. She took great care of me, and I've never have been in better hands. I was fascinated to hear that their wax was custom-made, free of parabens, and their patent formula leads directly at the end of the hairline, and not on the skin. What helped me get through the pain was having the image of ripping off a Band-Aid in one quick motion. This is an honest review, and I'm going to say that getting a wax you will experience and amount of pain but it's not insurmountable. If you have a high pain tolerance, it's no problem. I was also fascinated to see the amount of products they sell at the center. I was also happy to see that they were free of parabens and harsh chemicals. They also have special packages of waxes for purchase. If you come once a month or even twice a month, these packages are worth purchasing. I highly recommend European wax Center and trust me. You'll be in great hands.

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Capello Salons & Day Spa - hair - Updated June 2026

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