Lana and her team is amazing. She is very knowledgeable and does her homework and research…read morethoroughly. She was able to get me the best rate in such competitive market, but that was not the best thing. Our seller had so many reservations about the VA loan (wanted to sell to someone with conventional loan) but when seller and their agent talked to Lana and asked so many questions, Lana was extremely patient and addressed all their concerns and finally we got our offer accepted just because of Lana Jern. She remains so busy but she or her team-member always found time to respond to any of my questions. 100% would work with her again. Summary: Extremely knowledgeable, puts clients interest at the top, result driven, courteous and friendly

Barb is a wonder woman! She helped us for 3 years to build our credit and prepare ourselves for the…read morehome buying process here in Austin. Shes amazing with communication, she's amazing with helping you understand verbiage that's confusing, and she holds your hand all the way through to the end, but also beyond. Barb also hooked us up with the perfect realtor to fit our style/needs. 10000% recommend using Uptown Mortgage for your home buying needs. It'll be the best decision you make!

We closed our RBFCU account several years ago. A couple of years following that closure, RBFCU…read moreissued a debit card - in our name - to a fraudster. Of course we pursued this matter. We were eventually told by RBFCU that they will issue a debit card - without vetting - if someone simply provides a name and social security number, over the phone. (Of course, through data breaches, whose name and SSN isn't available for fraudulent use?) Although the closed accounts had security protocols, such as "secret question & answers," none of those were apparently required to issue a debit card on a closed account. Writing this review to share the above information and to query why the attached review, written by someone else, has been hidden. It accurately describes our experience in opening an account (same thing: it was conducted via video interview with someone we understood to be in the San Antonio area). After all that vetting to open the account, we were shocked that it was really easy for a fraudster to request a debit card on a closed account. The only reason we were alerted to the fraud was that the debit card was mailed to our address. Apparently, even though the fraudster may have requested a change of address, the card came to us. Based on our complaint, RBFCU informed us that it did present the matter to its Internal Audit department for review. Perhaps it is standard operating procedure for Credit Unions to e-z issue debit cards on closed accounts. But, hiding a review which accurately (at least based on our own experience) describes the RBFCU account-opening process surprised us...and motivated this review.

This branch is incredibly kind & helpful! The tellers are very thorough and they helped navigate…read morethe website. Great staff- quick service.

I'm very happy with this community bank. They have always treated us well, very friendly staff.read more

Howdy! I have been a client of SouthStar Bank, Round Rock…read more since 2018. Since day one I was helped by Diane to start my company account and ever since then she has helped me with all of my banking needs and always goes the extra mile! I adore and appreciate Diane for always being helpful and so attentive. From the moment I walk in, I feel welcomed. The hospitality is great every time I visit S.S.B. That's what you call banking... Texas style!

As a real estate professional myself, I was extremely impressed with the way Tracy was able to…read morenavigate my extremely complicated lending approval process. Her ability to underwrite self-employed individuals to meet strict lending standards to secure a jumbo loan was beyond impressive. Would absolutely recommend her and will likely use her in the future for all my home loan products.

I have worked with Tracy for three years. She is knowledgeable, professional and responsive. She…read moreis a great team player and takes great care with her clients.

One of the best mortgage experiences I had. All the paperwork was done on time. My questions where…read moreanswered quickly and patiently. If you are doing a VA loan I would recommend Dan he knows how to navigate all the red tape fast and effectively.

Had the best experience working with Leahy Lending! I had a extremely complicated situation with my…read morebuyers and Ryan and James saved the deal and were wonderful to deal with. I highly recommend these guys! Trusted and true!

I had shopped multiple lenders looking for the best rate and someone that would advise me on the…read morebest path. It wasn't even a competition between the lenders, Leahy lending was by far the best. I worked with James on a refinance and he advised me as if it was his own home. The other lenders were obviously just trying to rush through the process and just get it closed, but James at Leahy Lending took the time to actually tell me the pros and cons of different paths and advise me on the best way to meet the goals that I wanted out of the refinance. I would highly recommend Leahy Lending to help with a new home or refinance. They can make a very confusing and process approachable and easy to understand.

On 4/17/2026, $2980.00 was stolen from my RBFCU account. Even though RBFCU says they provide NCUA…read moreinsurance, they have denied reimbursement. They have said the facts show I clicked "ALLOW" to approve the transaction on a text they sent me. This is NOT TRUE. I never even saw the texts as I was in deep conversation with "their fraud dept representative". They want me to believe someone could have called me from their number but they won't believe that the same someone could have hacked and taken over my phone! My facts are that I received a text from RBFCU followed by a call from their phone # 210-945-3300 (the same # they alway and continuously call me from). Their rep proceeded to guide me to make transactions geared toward stopping and preventing the continued fraud being attempted on my account. When I immediately tried to call RBFCU fraud dept to verify I was talking to them, my hold time was 58 min/58 sec. They finally called me back 1 1/2 hours later from the same # 210-945-3300 they have always and continue to call me from. These facts lead me to believe it was RBFCU who stole my money! This bank in which I've been a member for 14 years has accused me of being complicit in a crime. I have all my money with these people. I have had car loans, home equity loans, cds, money market accounts, checking and saving accounts. I have excellent credit including a well above average credit score. But they are insinuations that I am a thief. They used to be an excellent company but no more. Please stay far away if you want your money to be safe!

Terrible experience. Applied for a HELOC and asked what the interest rate was and they said 7%,…read morewhat the amortization schedule was and a delineation of closing costs. Loan Officer gave a total of costs but then the processor said there were zero costs and no one would broach the amortization schedule question. I called the manager and he finally gave me a break down of costs , FINALLY. He said that they just make you pay $14 for every thousand drawn out. I used a loan calculator site and that effectively is 17% interest amortized over 25 yrs ... or 7% interest but 7.5 yr amortization schedule. They are screwy all the way around. If they're screwy for helots , they're probably screwy for ANY loans or savings accounts ..... anything. Steer clear of them. Go ANYWHERE else !

Tom Horne, how I appreciate and admire the way you have taken such wonderful care of four of my…read moreclients lending process. You even showed up for the closing of their home at the title company. This helped so much to make them feel comfortable. You answered our calls after hours, patient, knowledgeable, explaining everything, keeping us up to date on the process, & always with kindness. I highly recommend Mr. Horne. Jean K, Realtor

Attentive. Prompt. Professional. Followed through on representations and promises. Listened and…read moreprovided detailed, understandable answers. Cordial and pleasant. The entire process from application to closing was less than a month. Closed without a hitch thanks to Thomas, he stood by my side every step of the way (and everyone knows how stressful getting approved can be). There hasn't been one moment where I was unclear on what's been required of me or what the next steps are in the process. Thank you for a pleasant experience. I would strongly recommend Thomas to anyone seeking a fair, reliable and honest lender.

I like this credit union location because it has a 4 lane ATM drive thru. It is well-lit at night…read more Accessing it can be tricky. It's on the corner under a toll road, so north on the toll access road gets you in, as does traveling west on New Hope.

Never had any issues with this bank. I am not sure what the people are complaining about. It's…read moretruly better than big ugly banks. Everything is simple and clear. Thank you UFCU

An excellent experience! The clerk who assisted me was very knowledgeable and efficient.read more

Prompt, courteous, friendly smile and attitude by Sarah and Joshua…read more.. Situation handled with ease and in a timely manner. My favorite Amplify location!!