Great place how did New shoot at the service department? They came through and helped us out thank you Caprano Volkswagon.

BEWARE -- Price Changed After Approval, Then Refused to Fix It!! I researched this place beforehand and saw good reviews claiming no overcharging or upselling. My experience was the opposite. I approved a battery replacement based on a written quote of $559.54. The final invoice charged me $664.54 -- $105 more, with zero explanation or approval for the increase. When I asked my Service Advisor about the difference, he told me $664.54 had been the estimate "from the beginning." I had saved the original quote, so I know that's not true -- and the online link to that original quote had conveniently already expired by the time I went looking for it. Since then, getting a refund has been a week of stalling: Fri 9/4: "Shift's ending, I'll process it tomorrow." Sat 9/5: "Manager's out for the long weekend, I'll do it Tuesday." Tue 9/8: "Just got back, swamped, I'll do it Wednesday." Wed 9/9: "Manager already left, I'll do it by end of week." I've spent about an hour a day for 4 days straight just trying to get someone to follow through. When I couldn't get anywhere with the Service Advisor, I escalated directly to the Service Manager -- twice, on two separate days, by voicemail. No callback. No response. Nothing. I even filled out their own customer satisfaction survey with the lowest possible rating, which explicitly said to contact the Service Manager for follow-up. Still silence. If you go here, get everything in writing, double-check your final invoice line by line, and don't expect anyone -- including management -- to call you back if something goes wrong. As of today, this refund is still unresolved. I'm hoping it gets sorted out soon, but I'm posting this now so others know what to expect before they hand over their car. read more

I have been taking my Jetta to Capistrano VW for several years, so this experience was especially disappointing. In April, I brought my car in for an oil change and annual inspection. After dropping it off at 8:00 a.m., I received no updates all day and had to call near closing time. I was told the work was complete and the car had been washed. When I picked up the vehicle the next day, I was charged $160.95 for the oil change and inspection. However, there was no inspection report in the paperwork and no technician inspection video, both of which are normally provided. A service advisor could not find documentation showing the inspection had been performed and promised that Brad (the service provider that filled my service order) would contact me. He never did. After several unanswered calls, I eventually spoke with Corey, the Service Manager. He confirmed there was no record of an inspection being performed and apologized. He offered to have the inspection completed and include a complimentary car detail if I would give them another chance. When I later called to schedule that appointment, my call was not returned. To make matters worse, shortly afterward my "Change Oil" light began flashing, indicating the reminder had not been reset. Because there was no record of the inspection, the vehicle was not washed as promised, multiple messages went unanswered, and the oil-change reminder was never reset, I was left questioning whether all of the services I paid for had actually been completed, including the oil change. What disappointed me most was not the mistake itself, but the lack of follow-through and communication. After years of being a loyal customer, I expected better. I'll be taking my business elsewhere. read more

This review is specifically about their service department or no-service department in my case. To start and state the positive, I think it is great that they offer Uber drop off and pick up service to their customer. I have taken my car for service to this dealership twice for my current car and both times I have been very unhappy with the level of "service" or the lack of. Luckily for my second visit I got a chance to get service manager involved which made things BETTER. The first time the service advisor provided me a loaner car which was Greatly appreciated. When I got to the dealership to pick up my car, he kept me waiting for good 30 mins while he was calling 4 customers on the phone and taking a break and everything else that he did while I was waiting there. I thought it was so unprofessional of him but I let it go. As for my second time, I made an Appt to bring the car for a light switch fix which they had the part ordered for me in stock and lug nut which they failed to secure last time we came here for a service and fell from tire. The two issues I don't think it would take more than 30 mins to fix. When making an appt I requested a loaner car which I was told it was not gauranteed. Upon arriving at 8:30 in the morning, I was told that they do not have a loaner car eventhough while I was waiting for my uber ride I saw 2 customers dropping their cars off and getting into loaner cars eventhough their appts were after mine AND I did confirm my appt the night before. At around 2:20 I get a call from the advisor that "unfortunately they would not be able to get to the car today and I either have to come pick it up or leave the car overnight"...... When I got to the dealership, I requested again for the lug nut issue to be fixt since it is a safety issue....... And I was told Again "sorry we don't have the technician"....... That is when I asked for the service manager and luckily he was there to save the day and have them take the car back and fix it. If the service manager was not there, this review would have been an 1 or 2 star review for sure....... Honestly considering that my car is a lease and it is coming due in 3 months, you would think they would go above and beyond in their customer service so that customers would come back to sign a new lease with them and then bring the cars back for service and have the process continue for years to come but Nope, I don't think they think that far ahead which ultimately would make more bonus not only for the sales manager, service manager but also for the general manager! This review is for them to realize the opportunity to create a positive customer experience or at least try to..... As a customer I don't have to get the manager involved..... If they had the technician, why they didn't fix my car from the beginning considering that it had been sitting in the lot since 8:30 in the morning?! This is the question that they need to answer if they care about their customer satisfaction! read more

Disappointing sales process. Maybe they're going out of business so they don't care anymore? Not sure. No customers were there on the last day of the month, which was a red flag. The manager said there was a line for the finance guy, but there were no other customers there. He was in there playing something like solitaire when we walked in his office. Please read through the mostly 1 star reviews on here and other sites. Take a picture of all pages in the contract, upload them and have it analyzed before you sign anything. To back up, we started the process by taking a test drive here a month prior which was fine. We contacted multiple dealerships to get confirmation of a deal. When we got there they changed it up and said they've been doing this job for decades so they knew how to take advantage of their customers. We reluctantly ended up purchasing anyway. But, it turns out they didn't do their inspection. Not a big deal, but the key fob did not work and was missing parts. So, I let them know. I purchased a new battery for the key just to make sure. They accused me of not knowing how to install a battery. I already own a VW, so I've changed the battery on my key fob about 20 times. So, it was a wasted trip for them to confirm that the key fob did not work. I spent half a day there and they did not fix it. They do not offer anything to make up for it except offer gas that I would not have needed if they got it right the first time. All we asked for was an oil change or something for the trouble. The gas offer was insulting. Them accusing me of not knowing how to insert a battery was insulting. There's a plethora of other VW dealerships in Southern California offering better deals, so just go to any other one instead. read more

I would strongly caution anyone considering Capistrano Volkswagen based on my experience with my 2021 Atlas. What started as a mechanical issue turned into an 8+ month ordeal involving multiple breakdowns, an engine replacement, and ultimately a transmission failure. The most concerning part is that the dealership acknowledged that the transmission failure was caused by the transmission being improperly re-installed during the engine replacement. After all of this, I am now being given my vehicle back with a used transmission from a 2018 Atlas with approximately 56,000 miles, despite previously being told the replacement would be from a similar year with around 40,000 miles. I want to be fair that the dealership is not charging me for the transmission repair. However, the issue isn't the repair bill. My issue is that I am left with a vehicle that has an extensive history of mechanical problems, a mismatched drivetrain, diminished value, and absolutely no confidence that it will be reliable going forward. After more than eight months of dealing with breakdowns, repairs, delays, and inconsistent communication, I expected much better from a Volkswagen dealership. At this point, I simply don't trust the vehicle or the quality of the work performed. I hope management takes this experience seriously because customers should be able to trust that their vehicle is being properly repaired when they bring it to a dealership.I read more

Luke Herman, senior service advisor, goes above and beyond. My door panel was coming off and he personally got on the ground in his nice clothes and was able to snap the door back into place. I was in and out of there in 5 min. Give this man a raise!! Amazing customer service! read more

Fantastic. Lovely experience. Alex really was able to discuss car options for us! Super nice down to earth salesman. Really not salesman more like a car purchase consultant. read more

Capistrano Volkswagen - 2026 id4! Let's go!! Thanks VW San Juan Capistrano!!!. - Car Dealers Near Me - San Juan Capistrano, California

We have a more than five year relationship with Capistrano Volkswagen. Brad Johnson is our Service technician and we have found the sales staff and the technicians to be helpful in every way. Capo VW clearly goes the distance and out of its way with the highest quality service and fair prices. read more

Bought a car from them and one of the keys didn't work. I had to waste my time to go back in person to get a new key. Key wasn't 'available' when they said it was and still have to go back. All they offered was gas, they should have offered at least a free oil change. That dealership was 120 minutes away from my house. read more

I called more than a few times & kept getting told I would get a call back from finance, never happened. Started getting frustrated & asked LESLIE (RECEPTIONIST) to make sure someone was in the office before releasing my call ... she quietly laughed & I caught it. I called her out on it & she stated "WHATEVER" excuse me?? Never would I dare to speak to a guest in such manner. Call took place 08/05/2026 around 5:05 pm .... Please review phone call. & also, finance snuck in an item onto my loan which is what I was trying to figure out. Do better, Capistrano. read more

We were in the market for a new car when Chuck helped us find our dream Tiguan! Car buying can be overwhelming, but the right salesperson makes all the difference--and Chuck absolutely delivered. His friendly, genuine approach guided us through every step, making what's typically a stressful process feel comfortable and even enjoyable. After speaking with several other Volkswagen dealerships and salespeople, Chuck's exceptional service single-handedly convinced us to choose Capistrano. In fact, we were so impressed that we gladly made the drive from San Diego--and we'll be returning customers for life! If you want an honest, caring salesman who truly puts your needs first, Chuck is your guy.​​​​​​​​​​​​​​​​ read more

Capistrano Volkswagen - Our beautiful new car thanks to Chuck!!! - Car Dealers Near Me - San Juan Capistrano, California

Kept car a full day, but didn't even look at it until day 2. Then wanted to charge an absurd amount for various items. Got another quote from independent guy. Going there. Also plugged all of the chargers into chat to see if reasonable, and each item was grossly overpriced. It's unfortunate, as we purchased car there for our daughter. But they weren't willing to budge. read more

I had been ripped off horribly by my previous mechanic, who insisted I pay him in cash , to the tune of $3300. James was the first person I spoke to at Capo VW. I had my car towed in and James ( service advisor ) made sure they did a thorough diagnostic evaluation on my car . They sent me a detailed video of the repairs that had been done by the previous mechanic . The fuel injectors had been put in backwards and made my car , extremely dangerous to drive ( gasoline was leaking and if driven , and was flammable ) . They , CAPO VW , mechanic made sure that I understood how driving the car was putting me at risk . Glad I listened to them , They answered all my many questions , and they were so understanding , of what I had gone through with the other mechanic . Previous mechanic was Paul Lentz , Certified Rebuilders in San Clemente . Stay away from Certified Rebuilders, if I had read the reviews of Yelp and Google , I would never have gone there. Owner Paul insisted I pay him in cash So 5 Stars all the for Capo VW service dept and mechanics . Also a shout out to Scott senior mechanic . He showed me and explained all the details so well !!! read more

Capistrano Volkswagen - All the codes that showed up on my car - Car Dealers Near Me - San Juan Capistrano, California

Shout out to James or Jesse (sadly unsure of his name) in the service department for seriously helping me out! He showed me how to reset my Apple CarPlay and was really helpful and friendly! Love Capo VW! read more

This is our second vehicle that we are purchasing from Capo VW. We had such a positive experience the first time buying a car for our oldest daughter that we went back for our youngest. Mike could not have been any better. We knew what we were looking for. He made sure that they had it in stock and knew what numbers we are working with and made it happen. It was nice to meet Nick the sales manager who made sure we were on track. Just a wonderful experience overall. We will be back in May. Thank you gentlemen very much. read more

Capistrano Volkswagen - Daughter with her first car. - Car Dealers Near Me - San Juan Capistrano, California

The entire team at Capistrano VW was unbelievably professional, friendly and genuine. The price they quoted online was honored, with no hidden costs or unnecessary add-ons. This is exactly how an auto dealer should conduct business. They stood by what they promised, no high-pressure sales and Chuck went above and beyond. I highly recommend this dealership -- we buy a lot of cars and I cannot say this about most of the dealerships we have encountered over the years. I love my VW ID.4. read more

Not good.....Kinda of unfortunate, used to have a really outstanding service dept. Maybe just caught them on an off day or need to hire more techs..Car sat for day and a half with no service, advisor was unsure of when a tech would be able to evaluate for timing belt. Decided to pick up and go to another mechanic. In defense of the dealer no service was completed so I cannot comment on quality of service tech. They did provide me with a loaner so that was much appreciated..Hopefully they turn it around because they use to have very qualified techs...Hope this helps read more

This was our family's fourth VW from Capo VW and as always, it was a great experience. No BS add-ons and a great price. The salespeople, Steve Smith on our initial visit and Michael Beltranena when we made the purchase were both nice, honest and a pleasure to work with. Always will be our first choice for buying a car in OC. We have a VW dealer 1.5 miles away and drove 20 minutes to purchase from Capo instead. Wise choice on our part. read more

Capistrano Volkswagen - Happy new owner - Car Dealers Near Me - San Juan Capistrano, California

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Cory and Brad in the Service Department are awesome - had an unfortunate experience at first and they turned it around completely, which is so appreciated. 5 stars because of them. read more

Bought Pre-Certified 2022 VW Taos. Several defects upon first service including head gasket replacement only several months after purchase. Will update review per communication from dealership management. Sent the following Email: Dear Miles, Gary, Cory and Capo VW Team, I am writing to formally request that the following issues with my 2022 Volkswagen Taos SE purchased from your dealership in the fall of 2024, be addressed in accordance with California's Lemon Law, officially known as the Song-Beverly Consumer Warranty Act. The vehicle is experiencing several defects that should have disqualified it from passing Volkswagen's Certified Pre-Owned inspection checklist. Due to this, and the fact that the vehicle was purchased directly from your dealership, I am requesting that the following repairs be completed by your service department: 1. A/C system refresh and chemical cleaning of the air system 2. Replacement of front tires 3. Steering system alignment service 4. Replacement of rear brake linings Additionally, the vehicle requires a head gasket replacement, which I will be having performed by another local Volkswagen dealership. Please contact me via text message or email for all communications related to this matter. I appreciate your attention to these issues and look forward to your prompt response and resolution. Sincerely, Trevor Hirsch read more

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Look no further for a VW! Capistrano Volkswagen not only matched competitor pricing - they beat them! After spending two weeks visiting several dealerships and comparing lease pricing on various models, we narrowed our search to a VW Tiguan and another brand's similar model. We then were referred to Buddy at Capistrano Volkswagen by a friend and we are so thankful we followed up with him. Buddy had the car ready for us to test drive by the time we arrived and the paperwork was ready to go as soon as we returned. He beat our best price and had us in and out of the dealership quickly and on our way home with our new ride! Buddy delivered on everything he promised - what a refreshing surprise. We would recommend him to anyone looking for the VW of their dreams! read more

I brought my Jetta to Capistrano Volkswagen for its 50,000-mile service, which should have been covered under the Volkswagen Care scheduled maintenance plan I purchased when I bought the car in 2022. At check-in, the service advisor informed me that my plan had expired, oddly, that same day and that the 50,000-mile service would not be covered. He told me that if I had come in the day before, it would have been paid for. This made no sense to me, as my car is about 3 1/2 years old and had fewer than 51,000 miles. When I asked what the parameters were for the expiration date, he couldn't explain. I chose to proceed with just an oil change and paid $160 out of pocket (the covered service I was supposed to receive would have been around $400). While waiting at home, I reviewed my contract and confirmed that the plan does not expire until 5 years and 3 months or 56,000 miles, whichever occurs first -- meaning it should still have been valid. When the advisor called to say my car was ready, I raised the discrepancy. He told me that in their system, both the 40,000-mile AND 50,000-mile services showed the same expiration date -- that day -- which is clearly an error. The 40,000 mile is supposed to expire after four years. When I asked how to escalate the issue, I was told to contact Volkswagen Customer Care. I spent over an hour and a half with "Customer Care", only to be given a series of incorrect explanations for why the plan had supposedly expired -- all of which I was able to disprove. The representative refused to acknowledge that the expiration date in their system was wrong and would not escalate the case (she said it would just be denied). Her final claim was that I had already used my 50,000-mile service one week after my 40,000-mile service last year (which makes absolutely no sense). In reality, I had to bring my car in twice for the 40,000-mile service (at VW Long Beach) because a part had to be ordered. I never received the 50,000-mile service. There is no accountability. The dealership directs you to Customer Care, and Customer Care directs you back to the dealership. Meanwhile, I was pushed to purchase this maintenance plan upfront as part of a contract (at VW Long Beach), and now Volkswagen is refusing to honor it. To make matters worse, after completing the oil change, Capistrano Volkswagen sent me a list of nearly $3,000 in "critical" recommended services. This is on a vehicle that has been meticulously maintained and has recently had items like an alignment already completed. Labeling thousands of dollars in add-ons as "critical" under these circumstances feels exaggerated at best and deliberately misleading at worst. How is a customer supposed to trust what their car actually needs when everything is presented as urgent and essential -- even when it clearly isn't? After the contract issue and then this aggressive upsell list, the entire experience left me feeling scammed rather than serviced. Two stars only because the service advisor himself was kind, patient, and professional. Unfortunately, the larger system behind him was not. TL;DR If you buy a VW, skip the Volkswagen Care scheduled maintenance plan, as they won't honor it anyway. read more

When I bought my car from them it was tv smoothest car buying experience I've ever had. I'm always happy to bring my car here for service. Nice lounge area too. read more

I've been to many other VW dealers in the area and rank this one at the bottom. I understand why they have so much availability for appointments read more

Just least an VW 2025 Atlas, it's a gorgeous car inside and out. Exceptional service from Micheal B, he was so helpful, knowledgeable and nice guy. Shout out to Nick, the manager, it was easy to get this done. The paperwork took 15 minutes, out the door. Highly recommend VW Capistrano, Great 5 star service, we love the car. LR read more

This review is for the sales team at Capo VW. I've been in the market for a new car for about a month and finally pulled the trigger. I had been shopping out of state because WA car prices haven't adjusted to pre-Covid values like SoCal has. That being said, I reached out to a few SoCal VW dealerships to find the one that was willing to work with me, provide a transparent quote and give me the best deal. I found that at Capo VW. Steve Smith was amazing to work with virtually. He was knowledgeable, quick to respond, and willing to negotiate numbers via email. Upon arrival I was greeted by Chuck who teamed up with Steve on the deal. They were both so easy to work with and made the whole transaction smooth and efficient. Even the Sales Manager Nick got involved in helping me. I feel that I got a great lease on my new Golf R! I'd highly recommend this dealership for your new or used purchase. They've never marked up their vehicles and that to me is the sign of an honest and reputable dealership...and one that I will support again! Thanks Team Capo! read more

Capistrano Volkswagen - 2024 VW Golf R Manual - Car Dealers Near Me - San Juan Capistrano, California

I can't say enough good things about Brad Johnson at Volkswagen Capistrano! On my way from work in San Diego to LA, I hit something on the freeway and thought something might be wrong with my car. I made multiple stops that day and couldn't shake the feeling that something wasn't right. When I stopped by Volkswagen Capistrano, Brad went above and beyond. He took the time to personally ensure my car was safe, putting it on a lift quickly and having a mechanic inspect it thoroughly. Thankfully, everything was fine, but his attention to detail and willingness to go the extra mile gave me peace of mind I really needed. Brad is the person you want to work with--genuine, knowledgeable, and dedicated to his customers. I 100% recommend going to Brad for any car needs... just don't make him too busy, so I can keep going back to him when I need help! read more

I've always loved my Tiguan but when she's given me trouble Capistrano Volkswagen has been there to help. James at the service counter is superb! Twice I've been in for service and he's assisted me in a friendly and efficient manner making me feel like a priority. He's the best person to go to for assistance. No one likes when their car needs work done but I feel a lot of reassurance going here and knowing I trust the staff and that I'm driving away safely. read more

The least professional dealership I ever seen. The sales guys on the floor look and behave like teenagers, making you a favor for showing a car and barely discussing the features. The "manager' is too busy to come to the office and is not willing to negotiate any single dollar on the used car price. Also, emphasizing that you will pay some extra cost as well as tax, like I do not know it. In other words they did everything possible to refuse to sell the car. May be a reason that the car was to be sold for somebody special since (a) it had low mileage, (b) was slightly overpriced to fit to the electric Tax deal before Sep.30th, and (c) they definitely did not want to sell it. I would NEVER go to this "dealership" again and will not recommend it to my friends. I would rather go to a different REAL VW dealership. read more

Zander was great! I had a check oil level notification go off and he assisted me with topping it off right as they were closing. I really appreciate that level of customer service which is difficult to find sometimes nowadays. Highly recommend Zander for your service needs at Capo VW! read more

Went in Monday afternoon and Michael was so helpful and patient! He was very understanding and informative when it came to making a decision. He took his time to show us every car we were interested in test driving. The whole process was smooth until the financing department took over and took an hour and a half to and try to add on every little warranty but we figured it at the end :) read more

Capistrano Volkswagen - Car Dealers Near Me - San Juan Capistrano, California

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We had a great experience with the sales Rep Julio R. At Capistrano VW. Julio helped us with the vehicle we were looking for. He was very knowledgeable about the car, the features, the purchasing process, and was very responsive throughout our experience. We left very happy with our new purchase and will have Capistrano VW at the top of our list the next time we are in the market for another vehicle because of Julio. THANKS JULIO FOR MAKING OUR SHOPPING EXPERIENCE A BREEZE!! read more

Capistrano Volkswagen - Car Dealers Near Me - San Juan Capistrano, California

This was by far the best purchasing experience I've had. Nick was extremely fair and communicative during negotiations. He worked with me to get the car I wanted even though I wasn't in the area and made sure that I would have a smooth buying process when I went to pick up the car. No one pushed any add ons on to me or pressured me in anyway. Every person I interacted with at the dealership was nice, helpful, and made sure all my questions were answered. I had contacted another dealership for the same car before reaching out to Capistrano VW and my two experiences were night and day. If I purchase another VW in the future, I will 1000% return to Capistrano VW. read more

Capistrano Volkswagen - 2024 Golf R - Car Dealers Near Me - San Juan Capistrano, California

First of all, I want to thank everyone that works here.. Fernando was super knowledgeable and answered all my questions about my new car! Kevin and Paul tried getting me the best deal possible and were beyond kind. Thanks guys read more

Worst Service Department ever. Scheduled an early Sat morning appointment to get a 21 point inspection & warranty check on my car. They even called me the day before to remind me of my appointment. Upon check in J. Gonzales ( service advisor) explains because they are backed up and only have a skeleton crew they wouldn't be able to complete the inspection today, and then had the gall to ask me if I'd like to reschedule. No consideration for the inconvenience to me or my ride that came to pick me up. For horrible service call VW Capistrano. read more

Be careful when buying a used car from this dealership. They will take advantage of you! When I showed up the car I was looking at was fairly dirty even though they knew I was coming a day in advance and they knew how far I drove to get there yet they didn't care to clean it up for me. They sold it to me at KBB's "great condition" and since it was dirty I couldn't see all the scratches and paint defects. It wasn't until I got it home and did a proper detail on it that I saw several paint defects, scratches, and a couple dents. Definitely not great condition. Not to mention the process to buy it was extremely difficult and at one point my sales guy disappeared for 20 minutes without telling me anything. I absolutely would not recommend going here for a used car. read more

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Took my e-golf in today for its 40000 mile service. Fred Evans was the service advisor assigned to me and I highly recommend him. He kept me updated on the car and got the car back to me a lot sooner than I expected. If you need your vw serviced, go see Fred - he will take good care of you. read more

I went to lease a car and had a great experience! Always have good deals and pricing. Very fair dealership not trying to scam you like everywhere else. Highly recommend the salesman named Buddy! read more

Although it was a pleasure purchasing my vehicle at Capistrano Volkswagen I would highly recommend not getting your vehicle serviced there. Just over a month ago I brought my vehicle in for service asking them to check my transmission and give an overall inspection. I did get a nice service video informing me that I needed a tire and rear brakes, but no mention of transmission. They only had time to give me an oil change cause they told me they wanted to get out early cause it was the weekend. When I paid for my expensive oil change they accidentally over charged me by $200 in which it took weeks to get the money back. Not to mention they referred me to the Chrysler dealership for my future VW needs. Now just over a month later my check engine light came on for the transmission so maybe it's time to call the Chrysler dealership. Do better Capistrano Volkswagen. read more