Back in to service the CX5 this morning. Hugo was quickly out to greet me and double check what was needed. A very organized young man. They've also added a video feed to view as car is serviced--nice touch. Always an easy process here and I always appreciate the interaction with Hugo read more

This was, without question, one of the most incompetent and negligent service experiences I have ever had. I brought my vehicle in for a straightforward timing chain cover leak--nothing unusual, nothing complex. What followed was a complete breakdown in basic mechanical competence. The car was "repaired" and returned to me three separate times for the exact same issue, which was never actually fixed. It gets worse. Instead of replacing faulty components like any qualified service department would, they chose to file down parts to make them fit. Let that sink in. Rather than doing the job correctly, they took shortcuts that no reputable technician should ever consider. That decision alone tells you everything about the level of workmanship here. After the third failed attempt, I picked up my vehicle once again, hoping the issue was finally resolved. Within hours--on the same day--the oil warning light came on while I was driving. This had never happened before in the life of the vehicle. The only reasonable conclusion is that the oil was either not properly refilled or not checked at all after the repair. That is not just careless--it is dangerous. Failing to verify oil levels after engine-related work puts the entire engine at risk and could easily result in catastrophic failure while driving. To be fair, the one bright spot in this experience was my service advisor, Cyrena. She was professional, communicative, and kept me informed throughout the process. Unfortunately, her efforts could not make up for the repeated failures in the actual repair work. Adding to the frustration, Mazda Corporate Customer Service states that it takes 4-5 business days to review and respond to issues like this. After multiple failed repairs and a situation that could have caused serious engine damage, how is that an acceptable timeline? At this point, this goes far beyond poor service. This is a complete lack of accountability, professionalism, and basic quality control. I would not trust this service department with a bicycle, let alone a vehicle. Do yourself a favor--if you value your car or your safety, avoid this place entirely. I would give them negative stars if I could. read more

Capistrano Mazda - Oil light that appeared the same day I picked up the vehicle from being repaired for the 3rd time - Auto Repair Near Me - San Juan Capistrano, California

amazing!!!. superb customer service from Emon and Marcin, my whole experience was amazing, easy and fast, they answered all my questions and went above and beyond for my family and I, we left beyond happy with a beautiful new Mazda Cx50. I love Capistrano Mazda read more

Capistrano Mazda - Auto Repair Near Me - San Juan Capistrano, California

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First time visiting this dealership just browsing for new cars. This place is located in San Juan Capistrano and I have to say they do have friendly service team that will come and introduce new models of cars for your need. I am usually a Honda or Toyota person, so I wanted to see what other models and makers there are. From the moment you walk in, the staff greets you with genuine warmth and professionalism. Sales representatives are knowledgeable about every model, from the sporty MX-5 Miata to the reliable CX-5 and CX-90. However, pricing seems a bit high than compared to other brands. My sales guys at first was patient and took time to answer my questions without pressuring me to buy. However, as we discussed more and more, I felt that he seemed more interested in closing a deal than listening to what I actually needed. So I left and went to look at other dealerships. I do have to say they have a lot of brand new cars in inventory, so if you are a true Mazda lover, then this dealship is the place to visit. read more

Emon sold me a car, he was extremely helpful, upfront and professional. AJ and Hugo from service are lovely; they should get a raise.

The customer service is always excellent. I appreciate them lending out their car to me while diagnosing my car recently.

Excellent dealership! Very professional and knowledgeable. Forouz was our salesperson and she did an amazing job with our vehicle lease. She took her time and answered all of our questions and made sure we had the phones synced with the car as well as the Sirius XM service. I highly recommend this dealership and ask for Forouz! The service department is also great. I have had previous Mazda vehicles serviced there and always had a great experience. read more

My husband and I had an appointment with Marcin. We wanted to see the machine gray metallic on a Miata. Marcin was a nice person to speak with and was not pushy. He offered a really great deal on the car, compared to other dealerships. Unfortunately, the car was not in the color we wanted, and we did not want to settle. Marcin followed up the next day to let me know he found the car in the color we wanted, and would try to see if they could get it, which we appreciated. Although we couldn't get the color we wanted, Marcin really did put in the work to see if it was possible and would provide updates on the status of his search. We'll be looking for a car for me later in the year, so we're definitely going to reach out to Marcin first. Thanks for the great customer service Marcin! read more

I brought my new Mazda in for what seemed like a small cosmetic issue that turned out to be more involved. As a bit of a perfectionist, I had my doubts, but in the end I was very appreciative of how it was handled. The General Sales Manager went above and beyond to ensure everything was done right. His patience and persistence made a huge difference. One evening when I called to find service was closed, the gentleman who answered offered to help anyway. He looked up my information, went searching for needed documents, confirmed the details, and even made the appointment for repair ensuring nothing was missed. I asked if he was part of service and he said no, but that he was given access so he could help customers when needed. I even asked for his name because he was so friendly and helpful (thinking the dealership should really promote this guy). I later learned he was actually the owner, which says a lot about how this dealership operates. The service department was great. When I brought my car in for the actual repair, they were friendly, extremely efficient, and took care of everything quickly and professionally -- even helping me with a CarPlay issue. Capistrano Mazda turned a stressful situation into a positive experience, and I appreciate their professionalism and integrity. Highly recommend. read more

Feedback for Capistrano Mazda April 7, 2025 My daughter and I visited Capistrano Mazda intending to purchase her first car--a 2022 Nissan Leaf listed on Cars.com. Instead, we left disappointed, misled, and deeply concerned about the dealership's practices. I initially contacted Emon via the Cars.com app. He said he'd be out when we arrived but assured us we'd be taken care of. However, when we arrived on April 2, 2025, we were surprised to find Emon present and assigned salesperson Rick, who admitted he knew nothing about the car. This was not the "100% taken care of" experience we were promised. Rick's behavior during the test drive was inappropriate--urging my cautious daughter to "drive aggressively." The car appeared mostly clean, but we found dirt in the back and the owner's manual inside the charging bag--details they should have addressed beforehand. Back inside, Rick offered only one financing option: 8.49% APR, with no perks for first-time buyers. We opted to pay in full, either by cash or manager's check. However, Rick insisted my daughter fill out a Mazda financing form. When I questioned why this was necessary for a cash purchase, he couldn't give a clear answer, only saying it was "standard." When we tried to leave, a manager named Moe intervened and confirmed the form wasn't required. He then discouraged us from paying cash, claiming it "takes too long to count," offering instead to accompany us to the bank for a manager's check. As we resumed paperwork, Rick was passive-aggressive and defensive. When I said he was forcing a finance form on us, he snapped, "We'll get rid of you," referring to switching paperwork from my name to my daughter's. Poorly worded and inappropriate. Shockingly, Rick tried again to get my daughter to sign another credit form--twice attempting to push unnecessary financing paperwork. He again confirmed with management that it wasn't needed. Even worse, he offered to "gas up" the electric vehicle and mentioned "oil changes," highlighting his lack of knowledge. Though we were paying in full, our paperwork went to the "Financing" department. There, they told us we could pay via debit or credit card, eliminating the need for a bank visit. While I confirmed the payment with my bank, my daughter was asked to sign a LAW 553-CA-ARB-eps contract--meant for financed purchases--despite our cash payment. The finance rep Paul said the contract "didn't apply" to us but still required a signature. This document clearly indicated we were financing the vehicle, which was not true. We finally left around 7:30 PM, exhausted from two hours of back and forth. Rick claimed he'd follow up to "help," but we never heard from him again. This experience, especially for a first-time buyer, was unacceptable. We were misled, pressured, and subjected to unnecessary paperwork that misrepresented the transaction. I'm disappointed my daughter's long-anticipated purchase was marred by poor communication, shady sales tactics, and a lack of professionalism. Shame on Mazda and this dealership for attempting to force financing forms on a cash buyer. This experience has left us distrustful of the entire process, and we'll avoid dealerships whenever possible. Sincerely, Richard Sanchez read more

Capistrano Mazda - Form LAW 553-CA-ARB-eps which was being forced upon us despie paying cash in full. - Auto Repair Near Me - San Juan Capistrano, California

I have purchased two cars from Capo Mazda and have had nothing but pleasant experiences at this store. From sales attention from Rick Katz to service by Hugo and Syrena, I could not be happier. I have to let go of my Miata RF due to current life circumstances, but will revisit a new RF on the very near future. read more

This was by far the BEST dealer I've ever dealt with. From the moment I walked in, I felt welcomed and respected. There was absolutely no pressure or haggling -- they gave me a great deal right off the bat on my 2025 CX90 and the entire process was smooth and stress-free. A huge shoutout to Mo, the sales manager, as well as Marcin in sales and Paul in finance. They were incredibly kind, professional, and genuinely helpful. They took the time to answer all my questions, explained everything clearly, and made sure I was comfortable every step of the way. What really stood out was their honesty, transparency, and how easy they made the whole car-buying experience. The dealership itself was clean, well-organized, and had a great selection of vehicles. They were also very efficient with paperwork and respectful of my time, which I really appreciated. If you're looking for a place that values its customers, treats you with respect, and delivers on service, this is the dealership to go to. I highly recommend them and will absolutely return in the future. Thank you again to Mo, Marcin, and Paul -- you guys are amazing! read more

An enthusiastic shout out to Emon and team at Capistrano Mazda! I just completed a remote transaction for a 2025 Miata, and the process was fast, efficient, and friendly throughout. Just a superb experience. Highest recommendation! read more

I have bought two CX-50s from Capistrano for my mom and the process both times has been very smooth. Emon is enthusiastic and the entire team I worked with was fast. The first CX-50 was totaled and Kevin helped cancel the service contract for a pro-rated refund without a hitch. They are not pushy at all about add-ons and it makes the entire process comfortable and easy to navigate. I would go out of my way past all the other Mazda dealerships so that I can purchase from this one again. read more

I bought a certified used 2021 CX-5 in 2023 and my experiences with the car and dealership have been nightmarish. Early on, I had problems with having to jump start the car after using doors or the electric tailgate for loading or unloading. Like, every time. It has disrupted many camping trips. I have pleaded for help with the problem. I live 80 miles from the dealership. But for my last routine service I took it there again, asking in advance for help with this problem. After a couple hours they declared the car perfectly fine but did offer to change two air filters to the tune of $250. I declined that service, went home and changed those filters in five minutes with $30 worth of parts. So this week I'm moving. Having to jumpstart the car after loading and after unloading. I took it to an independent shop. They said it was the original battery for the 2021 car and it was bad. Capistrano Mazda had told me long ago that it was replaced in 2023 under warranty, before I bought it. So I called them. Left a voice message which they did not return. I called again the next day. Spoke with the service manager. He told me the battery was replaced in February 2023. I told him that wasn't true. He challenged me but I insisted it wasn't true per another technician. He finally backtracked and admitted it wasn't replaced. (!) I have been operating all year on the information that it had been replaced because I was told this previously when seeking help from another Mazda dealer, which contacted Capistrano Mazda to clarify. So I insisted they give me a new battery. They did comply but I spent 90 minutes driving there and 2.5 hours driving home in heavy traffic. This should have been addressed when I took it in for service last time, saying the car was barely usable. Also, when I jumpstarted the car to drive to my appointment, it threw an error code saying there was a critical problem with the brakes and I could not drive the car. When I called the service department saying I'm trying to get to my appointment but it's giving me this code, they said it's not safe to drive. So I'm moving, I'm taking a full day to come up there and replace this battery, now I have this error code and I'm just out of luck. So glad I shelled out all that money for a certified used car last year. On my own, I started and restarted the car until the error code finally cleared. I was in tears at that point and a half hour late. Horrible service, not honest, and they don't care about customers. They acted like they were doing me a huge favor giving me that battery. After a full year of chaos. Do not go there. After Thanksgiving I'm shopping for a Toyota. read more

I bought two cars from here and both of my experience has been amazing. Everyone there are very knowledgeable and willing to help for anything! I'm satisfied with my purchase and will continue to go back whenever I will buy a new car! read more

we had a wonderful experience with Rick as our sales guy.. found a great deal on a 2025 CX5 and he was fun to work with. Great personality etc... highly recommend read more

I took my Mazda CX 5 for servicing at San Juan Capistrano Mazda at 32852 Valle Road on May 22nd,2025. Cyrena Morena did a fantastic job by coming and greeting me and made sure all the details were handled very well. Her customer service exceeds expectations and she does everything with a smile.Mazda should be proud to have such a great employee. It is because of people like Cyrena that I come back to Mazda. Thanks. Lance Pereira read more

Terrific Mazda dealer. I just got my 3rd Mazda SUV and was very happy with how Diego, the sales exec, handled the process from test drive to negotiation to delivery. All straightforward and transparent. And finance person was easy to work with and efficient too. Highly recommend this dealership. read more

Farouz is fantastic! She hooked me up two leases in a row. Everyone there is super friendly and helpful. I switched my Mazda 3 to a CX30 and as usual, Mazda is an awesome car. Perfect size as my kids are getting a little bigger now. Highly recommend Mazdas but more than that I highly recommend this location as the place is clean and everyone is very professional and super friendly. Outstanding service. I maybe a Mazda driver for life! read more

Capistrano Mazda - My new ride! CX30. - Auto Repair Near Me - San Juan Capistrano, California

Rick and Paul were great to work with! Despite the nationwide hack that was going on during my purchase, the entire process was a breeze! If you're looking into getting into a Mazda, you need to visit Capistrano Mazda and ask for Rick! He knows his Mazdas and is a total gem! read more

Capistrano Mazda - Auto Repair Near Me - San Juan Capistrano, California

All of that response to my review is perspective and rewriting history also blaming me for the situation I did respond to the appointment that we had at 2 o'clock and the dealership was not busy that day was pretty empty inside when I got there. I didn't come in to your store the day before Christmas to give you a teaching moment, I came to buy a car. Spin it anyway you like I would not do business with you or Mazda. Note the sales person has 2 phone numbers. He, not me ,did not respond either time. read more

Capistrano Mazda - I didn't respond until later in day? I think not. - Auto Repair Near Me - San Juan Capistrano, California

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Rick Katz made the buying process at Capo Mazda such a painless and efficient process! He was friendly, knowledgeable and expedient. More importantly though, he wasn't pushy or trying to trick anybody like you seem to come across at other dealerships. Their showroom is beautiful and clean and all of the other employees were very pleasant. John in finance was also incredibly helpful! I bought a 2025 CX-5 Carbon Edition and it's such an amazing vehicle I believe I'll be converting to a Mazda loyalist from here on out! My mom was along with me during my purchase and she was so impressed both by the car and the dealership that she went back the next day and bought the same one from Rick. You can trust these people! read more

Capistrano Mazda - Auto Repair Near Me - San Juan Capistrano, California

Just received driver's side seat back from 2nd repair for defective seat. Asked for a quality check before receiving car back. Was assured by Asst Service mgr it would be done . Car interior door has 2 new scratches. Was offered detail of car but poor quality of workmanship and NO reviewed work. Both times we have taken car in for seat issue the car has come back with new scratches. The same technician worked on car each time. Will definitely ask not to have him touch our car. Nothing but problems read more

wonderful and straight forward dealership. I worked with Otto, super friendly and made the process very easy for us, drove over 3 hours for a car. very happy with my car and loved the customer service. 100% recommend. thanks again to Capistrano Mazda read more

I bought a CX5 this past weekend and had a great experience with Whitney!! I have been looking to buy a vehicle to replace my car for quite a few months now... I feel that the dealerships were not willing to deal or not following through during this pandemic. A lot of the dealerships were not giving a great discount like it used to... However Whitney has been very persistent and follow up with me every week to see how my car buying status... there's another dealership which gave a good price but Whitney was able to beat it which is awesome! I much rather let a local business earn my business... She will do everything she can to earn your business! Definitely recommend her if you are going to buy a Mazda!! The whole buying process was very fast and easy, in and out in 1 hr! Whitney took the time to show me the features of my car afterwards too!! 5* service for sure!! read more

Capistrano Mazda - 2020 cx5 - Auto Repair Near Me - San Juan Capistrano, California

Buying cars this time around is quite challenging because of shortage in inventories around the world. Dealerships are taking advantage of the high costs of the cars because of high demands. There's no room to negotiate with the dealer. If you don't agree with the price, dealerships doesn't beg you to stay. Plus, other dealerships will charge you unbelievable high cost of the cars because of dealer markup price. This wasn't the case at Capistrano Mazda when I purchased the Mazda 3 Hatchback on March 4th. I went to see their website and checked their online inventories. I spoke to Otto Cedena and inquired about the car I was looking for if it's still available. He immediately went to the parking lot and we Facetime each other to assure me that the car still available. Showed me the car in details and even the sticker price in a live video. After showing the car, he promptly emailed me the breakdown cost of the car. The following day, I visited the dealership to test drive and finalize the negotiated price. Otto did an amazing job when he presented to me the financing, whatever he sent in his email about the breakdown cost of the car, it's just the exact calculation! No hidden fees and no BS. And the best part there was no haggling involved. Everything was transparent and direct to the point car buying! Capistrano Mazda was featured as one of the best dealership in the nation and endorsed by Kevin Hunter The Homework Guy on one of his YouTube vlogs. He's one of the reason I discovered Capistrano Mazda and I'm really thankful I found this wonderful dealership in South Orange County. read more

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Went in ready to buy a car in full same day. Talked to a saleswoman named FOROUZ MOHISEFAT who was very condescending. If you want to work on a price at this dealership, THEY DONT WORK WITH YOU AT ALL with price. It is a NON NEGOTIATIOBLE price even if it's for a couple hundred bucks. Forouz told me if she did that for me then it would not be fair because she should just have done that for the other 100 customers before me to save time, in a very condescending tone, and made me feel stupid and uncomfortable. But the employee Shannon was very nice so they get an extra star for her. New Century MAZDA which is an hour away worked well with us on price and we got a better deal for less miles! read more

Excellent Customer Service Here! Dealt with Diego and he was super accommodating in getting me into my new car. The manager Moe also made sure that every incentive available was applied to get me the best price. Really grateful for these guys and will definitely continue doing business with them in the future. read more

They did it again!!!! Went in with my son to get him a CX5 (our 4th one in the family) and Marcin my sales associate and Paul in finance could not have made it any easier once again and it was another great deal. Prearranged the lease on the phone with Marcin, paper work ready to sign and in and out of the dealership as quick as can be. read more

I was in the market for a compact SUV. I test drove the Toyota Rav 4, Honda CRV, Suburu Forester, and Mazda CX-5/CX-50. I started with Mazda and worked with Diego Blakely. He took me out in the CX-5 NA and the CX-5 Turbo. We were walking back in and I saw a CX-50. He asked if I wanted to check it out and I did. He allowed me to drive the NA and the Turbo of that as well. Without having to ask he gave me a printout of the trim packages for both models along with general prices. I told him that I wanted to check out other brands and also told him that if I chose Mazda I am going to check with multiple dealers to get the best price I can. He said that they would do their best to be competitive and keep him in the loop. I ended up deciding on the CX-5. I called and let him know what I wanted. He said he would send me a price. After checking with other dealers the price was in fact very competitive and I bought the car from Diego. Diego is great to work with. He responds to text messages instantly. He got me all of the information that I needed without me having to ask for it, and got me a good price on the car I wanted. He said that he has worked there for 8 years, and I feel like that says something good about ownership of the dealership. He also had a good working relationship with Rick, who also helped me out when Diego couldn't be there. Its pretty cool to see a sales person help a coworker out on a deal that isn't his. Nice work. read more

This review is for the service department: My CX-50 started making a clicking noise with about 13,000 miles on it in May I scheduled an appt for May 30th. Then rescheduled to June 11th unfortunately couldn't make that appt and moved it to June 15th. I called to buy a new rim cause I got a road rash on it Thursday June 13th everything was fine they ordered it and confirmed it arrived I clearly stated to them I'll be there for a service and we can add that to the services. I check in with Ceylina on time and I told her I ordered a rim to be replaced cause I'm vain and wanted to replace the one I scuffed she proceeded to ask me "was the vehicle in an accident?" I should have taken that as red flag number one. No my vehicle hasn't been in an accident I just scuffed the rim on a protruding metal sewer drain while at the beach and want it replaced. I sat there for about an hour and a half and was told they hear the noise but cannot figure out where it's coming from and they offered me a loaner vehicle. ANOTHER RED FLAG. I begrudgingly accept the vehicle and leave. 2:51 pm they call and say "the reason your car is making a noise is because the wheel bearing is broken from when you hit your rim" absolutely not possible I ordered the time the same day I placed the order for the rim on June 13th. They proceeded to try and convince me that's the reasoning. How is that possible when this vehicle is advertised to off roading and you're telling me a scuff at 5 mph while parking broke the wheel bearing. The alignment is perfect the tire isn't damaged the rim is cracked or anything just scuffed. Truthfully this seems like a dealership that likes to place blame on the customer for from what I was looking up a manufacturer defect. Some Mazda forums say it's a CV joint needs oil or a differential defect. Then I asked the tech for evidence the wheel bearing was damaged and he refused I ask for an alignment check as a secondary to verify that was the issue and he refused stating I can't check the alignment with that rim on it. Excuse me! I won't stop with Yelp I will be taking this action further until I receive an apology or evidence that I caused the "wheel bearing" to break. If it was that simple to diagnose when I was gone why didn't that happen while I was there? read more

I am livid with this dealership specially the service department. Stay away if you need any service repairs because they will not only rip you off ($280 for a battery replacement) but if anything goes wrong they will blame you and make you pay more!!! I brought my 2014 Mazda 3 in for a new battery. I received my car back with a new battery but my entertainment system was no longer working. I called Capistrano Mazda back right away telling them that something was wrong. They told me to bring it back the next day and they would fix it for me and it shouldn't be any charge. That's where the good customer service ends. Upon arriving I spent 10 minutes going back and forth with the lady service provider, I think her name starts with a C... Cynthia maybe? Anyway, she ultimately told me it was my fault that the entertainment system was not working because my center console was sticky and dirty. And that it's on me. On me??? I brought my car to you for a battery change and I immediately receive it back with another problem? No, this is not on me this is on your service providers. Going back and forth for a few more moments, she brings out a technician to try to restart my system. It doesn't work. She finally agrees to take my car in and I get a loner car. Maybe because it was early in the morning, but she definitely seemed to have some attitude towards me and my situation, so I didn't appreciate that. I hear back from Capistrano Mazda later in that night saying they need to keep my car overnight. Totally fine. The next morning I get a video message from a technician saying that there was coffee that was dried and made the buttons stick and therefore my system all of a sudden stopped working. Yes, I already knew my buttons were sticky, it's been that way for years, it's NEVER been an issue before. I get a call from my service provider, who tells me it's going to be and additional $600 to fix my center console because they diagnosed that my sticky buttons were the problem from coffee... and it just so happens to be a "coincidence" that I received my car back with this problem. "COINCIDENCE"? Yeah right! What a joke. My biggest issues with this whole situation is they called it a "coincidence" that I happen to get my car back with the entertainment system not working right after they worked on it. They said they can prove that it wasn't anything they did to mess up my entertainment did and it's pretty much my issue. They said "if it was something they did they would 100% take care of me" but because they accused the malfunction to be because of me, now I have to pay an additional $600 extra for this because it was my coffee that caused the buttons to be sticky. Alright buddy, sure, what ever you say. Like I said the buttons have been sticky and it's never been an issue before. I get the invoice for the repair and not only is it not $600 it's now $685. Isn't it just great how that extra $85 was not discussed with me, as just added onto the bill when I arrived? $34-$40 would be tax but I'm not sure where the remainder cost is coming from. It would also have been nice to know the final price walking at out the door. When I got my car back I got a "I'm sorry again if was on us we would have taken care of it" and a additional $685 bill to the $280 bill I just paid for my battery replacement. The only good thing about my experience was they gave me a loaner car for a few days because I couldn't stay and wait for my car... meanwhile while they continued to overcharge me pretty much tell me I'm me i am the reason why I received my car back with another issue. Worst place for customer satisfaction. Stay away!!! read more

Farouz in sales was excellent. Actually made the car buying experience a breeze. AJ is service is very professional and knowledgeable as well. I would highly recommend this dealership for any car! Thanks guys!! read more

I had an excellent experience purchasing my new 2023 Mazda3 Preferred from Capistrano Mazda. Jerry Aydemir was extremely helpful from the start and made sure I got exactly what I wanted at the best price. You could tell he's very knowledgeable and enthusiastic about Mazda, which elevated my buying experience. He was happy to tell me all about the features of my new car and wasn't pushy about selling any add-ons. I picked up my vehicle on a busy Friday afternoon so there was a bit of a wait, but Jerry continuously checked in with me and ensured that I didn't feel forgotten about. John, the finance manager that assisted me, was also great and personable. I couldn't be more in love with my new Mazda and I'll recommend this dealership to anyone looking to buy a new car. read more

Capistrano Mazda - Auto Repair Near Me - San Juan Capistrano, California

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I walked into Capistrano Mazda with the sole intention of purchasing my third Mazda and second from Capistrano Mazda unfortunately that's not what happened. I asked for a quote on a CX-30 and asked the sales rep to do the best he could as I didn't want to go to another dealership. He said he would and came back with his best offer a quote $788 MORE then MSRP. Before I left I gave them another opportunity to earn my business. I'm sorry to say they seemed to have little interest in selling a car today and preferred that I check with other dealerships and manufacturers. Tustin Mazda has been very responsive. My wife did receive an unsolicited email from someone letting her know I was in the dealership that day looking at new cars. I guess Capistrano Mazda didn't want me to surprise her. Thanks Rick. Overall poor experience. Disappointed my sales tax dollars will not be supporting San Juan Capistrano and the programs they fund. read more

Capistrano Mazda - SALES REP DOESNT CARE IM TRYING TO SURPRISE MY WIFE. SENDS UNSOLICITED EMAIL without my knowledge for what? Stalkerish. - Auto Repair Near Me - San Juan Capistrano, California

Forouz from Capo Mazda is the best! She communicated clearly, no games. She worked with us to get a great price on our new CX-50. She went the extra mile, literally, to deliver our car. We live out of the area, but this is our second time dealing with Forouz and Capo Mazda because of her excellent customer service. read more

I recently purchased a car here and worked with Otto. He is the nicest guy and made the process super smooth. After buying the car, he spent a lot of time with me going over all the features, especially safety features. I highly recommend this dealer, especially Otto. read more

I had a late business trip in San Diego and had too much coffee. On the way back I had to use the restroom. I saw this Mazda Dealership by the freeway and pulled over. I parked in their parking lot and the very nice salesman (I think his name is Ralph) told me I may use their Restroom. It was very nice of him because it was late and they were closing soon. The restroom was very clean. Oh what a relief it was! Thank you Mazda for your nice salesman and for letting me use your restroom and preventing me from getting UTI. All your Mazdas are beautiful too! read more

My fiancé and I leased 5 cars at Capo Mazda, and had an incredible experience with our salesperson, Farouz. Unfortunately, the financing team is willing to throw away their sales team's hard work and customer service. The same day I turned in my vehicle, I did a final maintenance. During the maintenance, I mistakenly approved brake and filter replacements, which were not required ($490) for turn in. I also had pre-paid maintenances I had not used (3 of 8 used). I asked if I could apply the difference to my pre-paid maintenances, and was told no. I was directed to the financing team to ask if they could do anything about the cost (since the brake and filter replacement would be necessary for them to service anyways). They said no, their hands were tied from doing anything. When I turned in my lease, I asked what the procedure was to get a refund on my pre-paid maintenance, but was told by an associate that they don't do refunds. I explained when we leased the cars, the person who finalized our contracts, AJ, had explained if the maintenance weren't all used, we would be refunded. The associate went and spoke with one of the financing people, who came out and said no that is not our policy. After expressing frustration, and going back and forth, he asked if I had pre-paid my services at Capo Mazda (as if I could pre-pay maintenance on a lease elsewhere) and immediately changed his recollection of policy, and gave me a number to call. I connected with the provided phone number, Mazda Financial, who explained that I was within the final day to submit for a refund, however it had to be done online. When I went to fill out the online form, it required a Letter of Lien Release. I called Capo Mazda to speak with a financing person about this, and couldn't get through for over 4 hours. Eventually, I spoke with a sales associate who was helpful and said he would leave a note to call back. No call back that day. I submitted the form, as the deadline was approaching, with documentation of my lease, my pre-paid maintenance, and the Mazda online portal reflecting zero payments due. I spent the next day trying to contact Capo Mazda to speak with a financing team member, but I would only get voicemails. I called the following day, and spoke with another sales associate who did the same favor of leaving a note and writing an email. No response. A day later, I received a denial of refund for the pre-paid maintenance. We called and spoke with the same person at Mazda Financial, who was helpful, but now said that they had denied it because it was late, despite it being submitted the same day we previously spoke. It's really disappointing that we received this customer service, from the added maintenance cost to refunding the pre-paid maintenance plan, after having such a great experience up until then. I would hope ownership will take responsibility because it seems like not everyone at Capo Mazda has this level of indifference to helping a loyal customer navigate their system. read more