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    Capistrano Mazda

    4.3 (302 reviews)
    Closed 8:00 am - 7:00 pm
    Updated 2 months ago

    Services - Capistrano Mazda

    Auto battery or electrical system repair

    Auto brake repair

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    Form LAW 553-CA-ARB-eps which was being forced upon us despie paying cash in full.

    Feedback for Capistrano Mazda April 7, 2025 My daughter and I visited Capistrano Mazda intending to purchase her first car--a 2022 Nissan Leaf listed on Cars.com. Instead, we left disappointed, misled, and deeply concerned about the dealership's practices. I initially contacted Emon via the Cars.com app. He said he'd be out when we arrived but assured us we'd be taken care of. However, when we arrived on April 2, 2025, we were surprised to find Emon present and assigned salesperson Rick, who admitted he knew nothing about the car. This was not the "100% taken care of" experience we were promised. Rick's behavior during the test drive was inappropriate--urging my cautious daughter to "drive aggressively." The car appeared mostly clean, but we found dirt in the back and the owner's manual inside the charging bag--details they should have addressed beforehand. Back inside, Rick offered only one financing option: 8.49% APR, with no perks for first-time buyers. We opted to pay in full, either by cash or manager's check. However, Rick insisted my daughter fill out a Mazda financing form. When I questioned why this was necessary for a cash purchase, he couldn't give a clear answer, only saying it was "standard." When we tried to leave, a manager named Moe intervened and confirmed the form wasn't required. He then discouraged us from paying cash, claiming it "takes too long to count," offering instead to accompany us to the bank for a manager's check. As we resumed paperwork, Rick was passive-aggressive and defensive. When I said he was forcing a finance form on us, he snapped, "We'll get rid of you," referring to switching paperwork from my name to my daughter's. Poorly worded and inappropriate. Shockingly, Rick tried again to get my daughter to sign another credit form--twice attempting to push unnecessary financing paperwork. He again confirmed with management that it wasn't needed. Even worse, he offered to "gas up" the electric vehicle and mentioned "oil changes," highlighting his lack of knowledge. Though we were paying in full, our paperwork went to the "Financing" department. There, they told us we could pay via debit or credit card, eliminating the need for a bank visit. While I confirmed the payment with my bank, my daughter was asked to sign a LAW 553-CA-ARB-eps contract--meant for financed purchases--despite our cash payment. The finance rep Paul said the contract "didn't apply" to us but still required a signature. This document clearly indicated we were financing the vehicle, which was not true. We finally left around 7:30 PM, exhausted from two hours of back and forth. Rick claimed he'd follow up to "help," but we never heard from him again. This experience, especially for a first-time buyer, was unacceptable. We were misled, pressured, and subjected to unnecessary paperwork that misrepresented the transaction. I'm disappointed my daughter's long-anticipated purchase was marred by poor communication, shady sales tactics, and a lack of professionalism. Shame on Mazda and this dealership for attempting to force financing forms on a cash buyer. This experience has left us distrustful of the entire process, and we'll avoid dealerships whenever possible. Sincerely, Richard Sanchez

    My new ride! CX30.
    Mo T.

    Farouz is fantastic! She hooked me up two leases in a row. Everyone there is super friendly and helpful. I switched my Mazda 3 to a CX30 and as usual, Mazda is an awesome car. Perfect size as my kids are getting a little bigger now. Highly recommend Mazdas but more than that I highly recommend this location as the place is clean and everyone is very professional and super friendly. Outstanding service. I maybe a Mazda driver for life!

    Rick and Paul were great to work with! Despite the nationwide hack that was going on during my purchase, the entire process was a breeze! If you're looking into getting into a Mazda, you need to visit Capistrano Mazda and ask for Rick! He knows his Mazdas and is a total gem!

    I didn't respond until later in day? I think not.
    Kimberly E.

    All of that response to my review is perspective and rewriting history also blaming me for the situation I did respond to the appointment that we had at 2 o'clock and the dealership was not busy that day was pretty empty inside when I got there. I didn't come in to your store the day before Christmas to give you a teaching moment, I came to buy a car. Spin it anyway you like I would not do business with you or Mazda. Note the sales person has 2 phone numbers. He, not me ,did not respond either time.

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    2 months ago

    The customer service is always excellent. I appreciate them lending out their car to me while diagnosing my car recently.

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    Page 1 of 8

    Ask the Community - Capistrano Mazda

    Review Highlights - Capistrano Mazda

    It started with Katrina as my sales person and then managers Tom & Kevin, then followed by Rene in finance...

    Mentioned in 24 reviews

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