Been taking my son to his appointment ever since he was born. I was originally referred by a…read morefriend and I recently refereed my uncle. If I need to pick one thing other than WFH that has had a positive impact from covid, it us the wait time at doctors. Earlier I would wait for over 15 to 30 mins even to be seen. Now the process is more streamlined, efficient and was less than half the time when compared to pre covid visits. The staff here are friendly and I definitely recommend them.

My child went here from his first visit the day after he was released to the hospital (less than…read moretwo years ago) until his first birthday. We were, ultimately, not happy with this practice. We've since moved on and are much happier. We weren't that happy from the beginning, to be honest. I think we were ready to switch after the first visit, but it was much too overwhelming with a newborn. We wound up staying as long as we did because of their lactation consultant. The practice had a nice room for nursing moms (the building as a whole is very nice) that had been recently designed by the lactation team. Sue, who is the nurse I worked with, was awesome. She was reassuring, attentive, and worked to make sure that I felt comfortable with nursing. We also had an issue with my son's weight gain before he was six months old, and she worked with us on that as well. If it hadn't been for the lactation support, we would have left. Here's why: My biggest issue, looking back, is that Dr. Compa, who was our son's primary doctor (and the only person who saw outside of sick visits), did not notice that his weight gain was faltering. My son was born in the mid 80s for weight percentile. By two months, he had dropped down to the 60s/50s for weight. He bottomed out around the 29th percentile. Obviously, weight gain is not a rush to get chubbiest baby, but from what I've read, monitoring how that percentile develops over time and maintaining something approximate does matter (sample from WebMD: "No matter where your child fits on the chart, the important thing is that height and weight are proportional, and that growth progresses at a fairly steady pace over time.") I had to point out that my son's percentile was dropping so drastically; the doctor did not notice. She wasn't very concerned, probably because my son looked good otherwise, but she did connect me to lactation again (who I had not been seeing once I mastered nursing, but did develop a relationship with again until my son's growth was back on track). When I look back on photos of my son from that time, he is noticeably skinny compared to his first couple of months and then once his weight was back on track. It's really concerning to me as a parent that I had to be the one to notice and ask about it; even if it wasn't a "big deal" (and I think it was), that should have been something the doctor spoke with me about. I also felt the doctor was a bit rushed in her visits. I know they're a busy practice and that primary care doctors are slammed in general, but I felt rushed. I once brought my son in while he was sick; after telling me that he tested negative for strep, the doctor just left. She'd mentioned he probably had Coxsackie if he didn't have strep previously in the visit, but she never came back to talk to me about what to look for, what to do, etc. I was sitting there with my son still undressed for his exam for a while before I realized she was not coming back; there had been no goodbye, no good luck, nothing. Essentially, I felt like the doctor missed something important with my son's growth and development and that there was no personal touch. I also had an issue where one of the PAs was rude/dismissive of me when I had a question about how to alleviate the pain of my son's ear infection (in addition to the medicine she prescribed). I don't think she was even listening to my question, truly. It often felt like the practice didn't take the time to think about how it felt to me as a first-time parent to bring in my sick child and need advice and reassurance and that I was not listened to carefully. It was a very "I've seen it all" attitude. And please trust that while, yes, I worry about my son, I am not an over-the top speculator always imagining and fearing the worst and making mountains out of molehills. I just didn't think I was going to need to rely on Google so much for advice (from credible sources) after a doctor's visit because no one there took the time to help me understand my kid's illness and how to mitigate its effects. That being said, there are positives. Obviously, lactation consulting was a big deal for us There is a PA, Joyce, who was incredible. Warm, friendly, kind, and attentive. If she had been the doctor, we would have stayed. The building is always clean, nice, and up to date. The office staff are friendly. We never had an issue getting an appointment. There are service dogs there to hang out in the waiting room at least once a week, which is neat. I know people love this practice and it came well recommended, but this was not a good fit for us.

Ellis Medicine Primary Care provides walk-in hours beginning at 8am on weekdays. My primary care is…read morethere but I am rarely sick. Yesterday I had severe infections in both eyes. I showed up at 8 am, and by 8:07 I was in with an MD! By 9, when CVS opened, I had my antibiotic eyedrops. I had a similar experience in the summer when I was seen at walk-in within minutes. The walk-in hours are a great idea for minor medical problems and much appreciated!

This office is wonderful. Both of the doctors have been very helpful. Dr. Koohsari is calm and…read morereassuring, deeply experienced, and makes my children feel instantly peaceful and happy (they tend to be a little anxious at the doctor's office). Dr. Gandham has gone above and beyond to help my child to get needed supports for special education. She has a lot of cutting-edge knowledge, but she also has a great bedside manner. She has been a partner throughout the whole process of learning and understanding my child's needs and becoming a better advocate for her.

Zero stars. Expect to wait over an hour after your appointment. The staff has no sense of urgency,…read morethey do things at a slow pace. If your kid is sick take them somewhere else.

Dr Purcell is a god-send. He is a 3rd generation MD/DO with so much more to offer than just…read moremedical care. He is incredibly kind and sweet and helped me through a very difficult health crisis. Do not hesitate to sign up with this man. This is not your typical doctors office but he's not your typical doctor.

From the owner: Direct Primary Care - Have your own private physician! Membership to the practice with a nominal…read moremonthly fee. Dr. Purcell is a true Osteopath Physician as well as Board-certified Internal Medicine and Pediatrics doctor. Focus on health, and have your doctor on speed-dial if ever any concerns! Be Treated Like Family!

UPDATE: It took SIX DAYS for them to finally respond to all of the messages I left begging for pain…read moremanagement after they botched my root canal. Unacceptable. Not only that, rather than giving me the pain killers they SAID they would, they sent me an antibiotic when it's not infected. It wasn't hurting before the root canal other than hot and cold sensitivity. Now, it hurts constantly like there's pressure on a nerve. And when I called, they wanted me to come in again. Why would I let them touch me again? Avoid Dr. Mohammed Forhad at all costs. Original Review: About a year ago, I came to them asking for an endodontist referral. I was having trouble finding one, and they instead insisted they would be able to do the root canal themselves. They had me waiting just about a year for the procedure. I go in for the root canal and ultimately they say I need an endodontist after working on it briefly and that they put in a temporary filling. That is *all* they tell me. I am not told what pain levels are considered to be normal post incomplete procedure, I am not told about what to avoid or how to care for it. I ask about pain killers and they tell me tylenol and ibuprofen is fine, and if I'm still in pain to call them and they will prescribe something. I try to call pretty soon after my procedure. Over the counter pain killers are not particularly effective and the pain is excruciating. Among the worst of my life. Even though it says they are still opened, I am forwarded to an after hours nurse. She tells me to call back the next day, on a Saturday, as they aren't *fully* opened for walk ins but they are opened in a limited capacity and people will be in that can help me. I call. I get through to no one but another after hours nurse. She verifies that they should be opened, and tries to forward them a message. Says if I don't hear back by 11:30 AM to call back. I hear nothing. I call back. She says she'll see what she can do. She doesn't call back again until they're closed for the day. Says to just hold out to Monday. I hold out until Monday, still in horrible pain, still not sleeping well. Get put on hold for huge amounts of time, to the point where I give up and just go to sleep (I work nights). I call later in the day, around 3 PM, and I finally get through to someone. She says she'll put me on hold and get one of the doctors or nurses. I am on hold for a long time. Eventually she says she couldn't get ahold of them but left them a message and they will get back to me. I ask her to include that I really would like to know post-care for the procedure and she added it to the note. They did not call back. They have let me be in some of the worst pain of my life and I could excuse it to an extent at first but as of Monday, there really is no excuse any longer. I know there are not many options when it comes to medicaid in the area, so people won't really be able to not go to this place. But I suppose it's just a warning to be prepared for what you are going to deal with. Advocate for yourself sternly. It was not always this way. I had gone to this place for a long time before Covid. After Covid it become a nightmare. Even before this incident with the incredibly poor treatment post-incomplete root canal, I had two fillings this year and they completely overfilled them. They were on the side of the tooth, and they didn't make it flush with the tooth. It goes up onto my gumline rather than indenting in like a normal tooth would, and I fear that will close problems in the future. This situation is just the last straw for me. Considering I had asked for an endodontist referral almost a year ago and they insisted they would be able to do it, and before the procedure when I asked about it the assistant insisted that if I needed and endodontist they would have known before now, it all feels so ridiculous. The numerous call backs about my pain being ignored just feels like the most unprofessional part. I don't really know what to do. If you aren't on medicaid and you have any other choice, do *not* go here.

My wife went to "State Street Home Town Health Center" to make a dental appointment for me. The…read moredentist who made the appointment was very condesending and made racist sexual suggestion. Non the less I needed dental work so she declined his inappropriate talk and set a date for my dental work. At my appointment instead of an exam and appropriate dental care. In revenge, he ripped three (3) healthy, viable teeth from the upper front of my mouth and I now have a problem chewing, not to mention the after pain. My wife subsequently received a threatening letter from some one named Rory Ogden alleged Dental Director. I will seek legal advice regarding this terrible treatment bestowed on my wife who is a pastor at her church and for malpractice bestowed on myself.

The office itself is poor designed and unfriendly. You speak to the receptionists through glass…read more There is no chance anyone will remember you from visit to visit, because the front staff seems to change every time I have been there. It's a pain in the butt to call and schedule an appointment. So, why four stars? Dr. Etienne is the best PC doctor I have ever seen. She listens, is attentive, warm, and thoughtful. I never feel rushed and I always feel heard and cared for. I cannot recommend her highly enough. The place itself is 2/3 stars - Dr. Etienne is 5 stars. So I met in the middle at 4 stars. One thing to know about this practice is that they are a teaching facility, so you're often asked if it's okay if a medical resident can be a part of the appointment. I always say yes and have never felt overwhelmed by having the second person there.

The only decent provider here is Dr. Etienne. She's amazing, 10/10 but she is not accepting new…read morepatients and I had moved out of the area a couple years ago and returned recently so I couldn't get an appointment with her. She's perfect but she'll tell you she's not. Anyways, I've seen two different doctors since and they were dismissive, judgemental, and one made a VERY classist remark to me. The receptionists and nurses are hit/miss but when they miss, you just feel so uncomfortable. My PCP straight didn't believe my diagnosis when it came out of my mouth and is getting records sent, I don't mind sending the records but he accused me of lying and how is that professional on any level? Without going into my personal history/issues I just want to say how ashamed these doctors have made me feel just to be alive. I called today to try to get an appointment because I'm sick and the receptionist didn't even let me finish my sentence before transferring me to the wrong department. I hung up and didn't call back. It's such an unsafe environment because you'll be neglected. They treat you as if you're drug seeking when you just may be looking for alternatives, testing, or plain validation of your concerns. The only positive experience I've ever had with Ellis is with Dr, Etienne, bless her heart. I'm so sad she's not accepting new patients. Please go somewhere else if you can. I'm going to have to travel to Albany because I won't tolerate this much longer. You deserve to meet with a provider who cares about your physical and mental well being. You deserve to have a doctor who WANTS to help you. Ellis is full of soulless employees that are there for a check. This is my experience and I've lived in and out of Schenectady my entire life. It's also the experience of many you ask about Ellis. They need reformation completely.

if you have ever wished you could be in the TV show scrubs, a teaching hospital where the drs are…read morestill learning but you still get quality care, then Ellis family medicine seems like a good choice for a dr. but NO. after one appointment you'll be wishing you had the writers from scrubs as a dr because they seemed to know more about medicine than these drs! good luck getting your concerns delt with. Having a dr. not know something and have them Google it in front of you is just depressing. at least leave the room. tests ordered never get done. and good luck actually calling and talking to a dr or even a nurse. take this review as you will. this is just one mans opinion

Doc put in scripts they told me they would call to setup appointments for them. No calls they don't…read morefollow up or follow threw. People expect you to take care of yourself. Etc.. but it's the hospital that does not follow up or follow threw. Makes me wonder if I should really care about my health when the hospital acts like they dont.

They are the ones that diagnosed my 2 year old with autism and to this day I appreciate everything…read morethey have done for my son and I

Great place if you want a vague idea of what's going on with your child and have no desire to get…read morethem help. My stepson was seen 6 months ago and has still not received an official diagnosis or any follow-up to speak up, despite multiple phone calls and them continuously billing us for their billing error. Evidently, we're expected to pay for services that were never provided. My son was seen 4 weeks ago and despite multiple phone calls, still has no diagnosis or follow-up. The evaluation process itself was alright though. Evidently my stepsons eval (husband took him) was very brief but, my son's was roughly an hour of very thorough discussion, productive play and testing. I was specifically told, when I scheduled my son, that his care would not be handled as poorly as my stepsons but, clearly they care more about profits than the children! Mailing out a detailed letter tomorrow.

Impossible to get a hold of them to get an appointment. Also Dr L was recommended to us for our…read morechild with severe autism however from experience she has NONE

The doctors are good but it's extremely frustrating to try to get an appt. You can leave messages…read morebut never do I get a call back, no one answers the phone forcing you to leave a message. I've literally driven there to schedule appts.

Horrible service. Mediocre doctors at best. Last resort for sure. Better luck at St Pete's…read more Truthfully, these places are overcrowded w/ welfare recipients who clog the waiting rooms and make for ridiculous wait times

My daughter's been going to "Albany Med/Ped for about 8 years and we've been incredibly fortunate…read morewith the Doctors, Nurses and Lab technicians we've had. My daughter is autistic, fairly nonverbal and a little difficult. Everyone always takes extra time to explain things to her, making sure that she's getting a good idea of what's going on. We've never had them talk about her as if she's not in the room which is not our experience with other health care providers. She sees Dr. Teague now who is amazing and I highly recommend her.