Waterloo Flats was my first ever apartment alone and my first place in Austin. Coming from…read moreCalifornia, I was super nervous about living alone in a new place and finding a place that felt like home. Anthony from the staff greeted me and made me feel super welcome there. I could not be more satisfied with living here. I always felt safe with the gates and the apartment had enough room to make my own and never felt stuffy. The community is also super nice and friendly and I made tons of friends at the pool, gym, or just walking around/leaving my apartment. I'm leaving now as I'm getting a house with my partner and the staff again has been so supportive and kind to my departure as well. Love this place!

Malyne was awesome! She was super helpful and answered all of my questions! Thanks for making my…read morefirst apartment tour a success! :)

Many of you who follow my reviews closely know I am often considered The Final Authority on food…read moreand drink. But what many might not know is that my authority really stretches beyond food and drink, and can be applied to basically any business. I preface this review only because I want you to know that I am supremely qualified to review a property management company. In fact, no one is more qualified than me, The Final Authority. So let's start with the basics: does this company provide shelter from the elements? A resounding yes. Not only do these apartments have roofs, they are also equipped with all of the necessary walls and plumbing one might expect from a high end domicile provider. Say goodbye to running for cover at the first sound of thunder, these apartments keep you safe and dry. Every time. As far as the staff goes, they have won over my trust and I would be willing to give up all my possessions and vanity if it guaranteed their continual safety. In short, living in a Spearhead property will be the best decision you will make in your entire life. Thank you, The Final Authority

I spoke with the apartment locator about the fact that I was a full time student and needed a place…read morethat would accept a cosigner so the next day we went to the first Spearhead property location on South 1st and discovered that the apartment they were supposed to have open for us had been moved into...overnight??? WEIRD but whatever, I still had another place to look at. I really liked the other location and wanted to put in an application right away. The apartments were in the process of being remodeled and they told me that the specific unit I wanted would be ready before my move in date and until then they would discontinue work on the other units in order to have mine done. I got my application in that day. ***This is when things started to go south.*** For starters, the lease was beyond unprofessional. Normally there is specific terminology used in legal documents and contracts such a lease agreements. This one did not have anything of the sort. I knew I needed a separate form for my co-signer but they didn't provide one. I was confused on many areas and tried to call to get help but no one even once answered the phone. When I tried to Email no one wrote back. They sent me to another apartment complex (not either of the two we visited) where I was expecting to meet with a leasing agent to drop off the lease agreement. NO ONE WAS THERE They never called me back or returned my messages, instead they Emailed me. THEY ONLY EMAIL.I was starting to get very irritated and unsure of who I was doing business with. I never heard a real persons voice or saw anyone to direct my questions towards. I told them (still at this point I didn't know who "they" are) that I would feel more comfortable dropping of money in person because I didn't want it to get misplaced or stolen. They then told me that someone would be at the office this time when I dropped off the money. When I arrived not a soul was to be found, but I still left the money. When they finally Emailed me they told me I needed a co signer since I was a full time student...which is what I told them from day one. Never the less, I had my cosigner fill out the application and I was approved. If only things were that easy. Out of nowhere they told me I had to pay first months rent and send them my bank account information to process an automatic withdraw. WHHHHHHHAT???? Who does that??? I've rented at a lot of places and never once had to do this. I tried to call them again. STILL NO ANSWER. I was more than concerned. I had never met anyone one and they were asking for my bank account info? shady shady shady The lease was signed. I was approved. We had the move-in date set but it wasn't for two more weeks. Normally you pay the first months rent the day you move in. You get the keys and you fork over the money. I am cool with that. Cool as cool can be. I honestly had not anticipated paying two rents at the start of the month and had to wait for my next check. Plus, how was I supposed to be ok with giving a stranger my bank account info? Guess what happen though...THEY CALLED ME!!!! GRACIAS A DIOS! The first time I had ever spoke to someone. I told them my concerns and asked them if there was any other way to do things. They gave me a firm NO. WHYYYYYY did they not explain this all in the lease agreement???? This is important information. HELLO. I never would have agreed to that. After speaking with MALARY we agreed that I could pay the first months rent on the first of the month and I would give them my bank account info when I had the keys. COOL, everything is now peachy right? NOOOOOOPE A few days later she Emailed me saying they were backing out of the lease. Is this even legal? All my reservations were confirmed. They are shady people. I tried to ask why and all she said was "I think you should find someone you're more comfortable with." UUMMMM OK???? I had less than two weeks to find a place and she had all my deposit money. I couldn't have been more upset. EVER. I seriously regret ever giving these people a thought. They are never there. Do they even exist? Maybe they are vampires. WHO FREAKING KNOWS. I strongly advise against doing business with these people. SKETCH FEST. I would stay FAR FAR FAR away from these people.

Former resident here. Getting the runaround trying to get my security deposit back. Hoping this…read morewill help.

10/10 manager, maintenance, and staff. Aaron, Brandon, Ryan are all so helpful, kind and friendly!read more

Moved in April. All apt issues were tended to within 24 hrs. Was concerned about disturbances that…read morewere addressed quickly by the Leasing office (thanks Phil & Trish). They have been kind, attentive, and have addressed concerns...even concerns beyond their control. GREATLY appreciate them!!! Now it's time to get ready for Christmas.

Would leave no stars if I could. Whatever you do, do not…read moresign a lease here, they advocate for large amounts of space, clean, newly remodeled kitchens, etc for cheap so that they can get people to sign here. Whatever you do, pay the extra money to live anywhere but here! We have found mold growing in our closets. Our upstairs neighbors dumped food over their balcony causing PILES of ants outside that eventually ended up in our kitchen, bedrooms and living room. We find endless amounts of bugs all over our apartment every day, and no one contacts us back to get an exterminator to spray our apartment. Every-time we go to the leasing office to speak with someone, no one is in there! Absolutely ridiculous. Save your time and effort and don't even look into this place.

Mostly the staff, from Morningside Property Management, are impeccable! Big shout out to Joshua,…read moreKaitlyn, Lindsey and the maintenance staff, yes I said the maintenance team (that's one you don't hear often). This being one of Morningside's first Texas property, tells me they're going to be a winner in the realms of multifamily hospitality, meeting over and above tenant satisfaction and mostly making their residents feel like they're "home"! Glad I passed by Nalle Woods because I would've missed it!

If you're okay with not getting your security deposit back and potentially being charged additional…read morefees, then go ahead and move here. Otherwise, I honestly would not recommend Nalle Woods. I've lived in more than five different apartment communities over the years and have never had an experience where my entire deposit was withheld. My experience at Nalle Woods was very different. After moving out, I was charged for carpet cleaning and deodorizing, despite there being no stains, no damage, and no pets ever living in the apartment. The only thing visible in the photos they provided were furniture indentations -- something that naturally happens when furniture sits on carpet. Even after asking multiple times, I still have not received a reasonable explanation for why deodorizing was necessary. I was also charged for paint touch-ups and cleaning. I will own that I missed cleaning some of the baseboards, and I accidentally left a few small things behind. However, the apartment was otherwise left spotless. I also filled the vast majority of the nail holes before moving out, yet I was still charged for paint repairs for a few small holes. What has been most frustrating is the complete lack of willingness to work with me or acknowledge what is reasonable wear and tear. I am also aware of other residents who have had similar experiences with their deposits and have been charged even more. My move-out experience was extremely disappointing, and unfortunately, it overshadowed what was otherwise a decent experience living there. I also found the property manager, Lindsay, extremely unhelpful throughout the process. I had several frustrating interactions with management during my tenancy where I felt I was not being given straightforward or honest answers, and the way my move-out and deposit were handled ultimately confirmed that experience for me. If losing your deposit and potentially receiving additional charges after taking good care of your apartment doesn't bother you, then Nalle Woods may be fine for you. Personally, based on my experience, I would not recommend living here. * I didn't cancel my electric or gas early. Responding to Lindsey's comment below. Once again, she is a liar. They told me that my utilities were high because it was three months added up. Now, I wonder if they're even telling me the truth.