Absolutely flawless service. Great response to the Yelp "Get a quote." Great follow up…read morecommunication to schedule once I said to book the job. Called before arriving and arrived on time, and took care not to track mud in. As for the job itself (garbage disposal replacement) the service tech tried to unjam the old one first (which would have saved me money) but came to the conclusion the old one was toast. Installed a new one quickly and cleanly. Price was exactly as quoted. As he was boxing his tools I asked if White Glove did any water quality testing and explained a problem I suspect I have on my supply line. He offered to take a sample on the spot that would be sent off to a lab. He quoted me a price and said I could pay in a week when the sample came back. How much more could I ask for? Great first experience with White Glove. They are at the top of my list for future needs.

Last week Nick came out to my house to do my Bi--annual service on both of my heating and A/C…read moresystems. I've had many techs come out to my house over the years but Nick was one of most professional and knowledgeable techs I have seen. Extremely friendly, knew what he was doing and took the time to explain things where it made sense. I was actually going to go with another company for my next years annual contract but after meeting Nick and watching him go about his job, I'm staying with White Glove. You might find a few companies cheaper than White Glove but by sticking with them, I know I'm getting my monies worth. Thanks Nick for your professionalism and your work ethic. I wish there were more guys like you out there.

HVAC replacement…read more Phone number provided routes me to a different company than the one stating that can perform the service. When I told the representative this information they said I'm sorry but that not us. I called again and same issue.

From the owner: When your HVAC system decides to take an unscheduled…read morevacation in the middle of Richmond's weather extremes, Broad Rock AC & Heating swoops in like your home's personal climate superhero. Since 2007, we've been keeping Richmond residents in their comfort zones, whether it's rescuing them from sweltering summer heat or winter's icy grip. Our certified technicians don't just fix problems – they prevent them, using state-of-the-art diagnostic tools and years of hands-on experience. Think of us as your home's temperature tailors, crafting the perfect indoor climate while keeping energy bills from soaring higher than a summer heat index. From routine maintenance that keeps your system purring like a contented cat, to emergency repairs that have us racing to your rescue faster than you can say "thermostat," we've got your comfort covered. Our team takes pride in explaining everything in plain English, not HVAC hieroglyphics. Under Doris's leadership, we've built our reputation on reliability, transparency, and genuine care for our Richmond community. We're the local HVAC experts who remember your name, not just your address, and treat your home like our own. Whether you're dealing with a minor hiccup or a major system overhaul, we bring the same level of dedication and expertise to every job. Because at Broad Rock AC & Heating, your comfort isn't just our business – it's our passion.

Technicians Gabriel, Nico and Jimmy are rockstars. I should know, I spent over $25k to have a…read morewhole house generator, a frost free outdoor spigot, an outdoor power drop, and two Nelson heated automatic horse waters installed on my small horse farm. They worked in snow and mud. They stayed late. They were kind and courteous, with great communication. They loaned me water hoses and electrical cords to keep my water trough functioning in the snow storm while installation was ongoing. They asked me where I wanted the extra dirt from the trenches dug for the electric/water lines, and spread it nicely. They navigated my work schedule to obtain signatures they needed. They asked for nothing up front, and gave me a fixed price. They even played with my dog! I couldn't ask for more. I'm a customer for life!

I had AC put in when FH Fur was at short pump. Left old AC in attic and was to take it out with…read morethem. Put new AC on my walk way and I can't walk to the end attic. How bad is that. I would never use them again

Excellent job on hvac replacement. Very professional workers, supervisor was overseeing the work…read more Top quality equipment with good warranty.

Before you ever use Woodfin get other pricing. While I was away on vacation my Mother-in-law needed…read morea toilet tank valve replaced (a 20 minute job). She was charged $450. This was not emergency nor after hours work! That is excessive!! I cannot recommend them in good faith!

My HVAC system leaked and not cooling upstairs in early June. After unsuccessful effort by one guy…read more, and thorough search in Yelp, and after talking to several other techs I finally decided to get the repair done by Fusion. I am finally so glad for the great service of Andrew from Fusion. I found him to be very talented, honest, reliable, hardworking, committed. Probably attitude is not the best, little short-tempered, but that is acceptable while I get such a reliable service for complicated problems like HVAC. I would go with a less nice but reliable and honest HVAC guy to resolve my HVAC problems rather than super nice but unreliable tech. And of course the price charged for the repair was very reasonable. I guess service of Andrew and Fusion is already popular, but I wish further success of his business.

Timely, offered expertise and great advice. Very competent. Very professional. Excellent value.read more

Shortly after install of new AC/Heating unit we experienced water damage due to system leveling…read moreissue. James River took complete responsibility and coordinated and covered costs for water mitigation, drywall and carpet installation. Hats off to everyone there for their quick response to resolving the issues in a professional and courteous manner. Highly recommend.

We have been James River Air customers for almost 30 years…read more Have had them do all the hvac, plumbing work at our house during this time We had a unit go out last year and we bought their top of the line model We have had that unit go out this summer during this heat wave with a pregnant lady in the house They sent a tech out after insisting. It was going to be 4 days until they could come out to my new units shut down in 100 plus degree heat. Tech told us it required a special tech that cant be here for 2 days I cant believe James River sold us a unit that any of their techs couldn't fix. If they had told us this we would not have bought it They have now left us until said tech can come out James River is going to loose my future business and If anything negative happens to this pregnant lady or baby I will be consulting an attorney

I highly recommend 1-800-Plumber + Air. My air conditioner failed. They sent out a tech the next…read moreday who determined only a component had failed, not the entire unit. He was very pleasant, professional, and finished the job within two hours. The cost was very reasonable. I also called seven other AC repair companies. They all wanted a fee of up to $179 just for the tech to visit. None of them could send a tech as quickly and one company said they could send a tech in two weeks!

Great job! They were kind and quickly responsive. I appreciate the quality work, time and effort.read more

The response I received was prompt. The technician arrived in the timeframe I was told. He was…read morevery thorough and checked the entire system. He found that it was something simple for the fix and it was done in less than an hour. All added together it was an inexpensive fix. The technician even took the time to explain some points about my system. I highly recommend this company!

Yesterday, Daniels came out to replace our 16-year-old HVAC system, which was very much on its last…read morelegs and fully aboard the struggle bus after the recent heat wave. The team that came out, Peanut, John, and Jeremiah, was absolutely incredible. They were thoughtful, kind, professional, and so quiet I barely knew they were here. They arrived on time, completed everything, and had the area cleaned up by 2:30 p.m. Based on Ronnie's quote and recommendation, they also did minor duct work to enlarge the supply ducts to the far end of the house. We heard and felt air coming out of three vents that we honestly had not felt in over 20 years of living here. Ronnie was the only person who mentioned that solution when he came out to quote us for a new system, and it made an immediate difference. While the install was happening, Mrs. Daniels, the owner, came by personally to collect payment and have us sign the contract. I am usually someone who prefers to do things online, but having her show up in person and put a face to the business was such a thoughtful touch. She even hugged me at the end of the transaction. From start to finish, this was a wonderful experience. The system works beautifully, the house already feels better, and the people made the whole process feel personal and cared for. I would absolutely recommend Daniels.

After extensive consideration and a year of patience, I'm penning this cautionary tale about my…read moreexperience with Q&A Heating and Cooling. My hope is to provide a clear window into what started with promise but ended in disappointment. Initial Expectations: I hired Q&A over a year ago to install a new HVAC system in my historic 120-year-old home. I was misled by their glowing reviews, anticipating a job well done. The contract was clear and included the installation of 2 SEER 16 units, 2 iwave units, removal of an ancient furnace, and installation of a pull down attic ladder. The Reality of the Installation: The onset of issues was swift. The carelessness during installation led to several shattered plaster walls and ceilings, a testament to their inexperience with historic homes, which they failed to communicate. They failed to box in the exposed ductwork, leaving a metal intake duct literally taped to the wooden floor and plaster wall (you can see this in the photos). When installing the attic door, they cut a power line to half of the upstairs, which they said that they would repair and never did. I have been without power in two of my bedrooms for literally a year. Calls to the owner, who oversaw the project, have been met with denial and unfulfilled promises of callbacks for scheduling repairs. Contractual Deviations: Contrary to the terms of the contract, the old furnace was never removed, the iwave units were never installed, and one of the outdoor units isn't the SEER 16 model promised (You can see this in the photos). This breach of contract is not just a matter of technicality but one of trust, as they cannot reasonably claim that it was a mistake or oversight. Attempts at Resolution: My attempts to collaborate on resolution have been ignored. Over a year of attempting dialogue has led me to this point of public discourse, hoping for a resolution that now seems unlikely. Lack of Follow-Through: The installation of an attic door was mishandled, resulting in a damaged product and a ladder that doesn't fully extend. The absence of post-installation inspections or guidance left me without critical knowledge about the systems installed in my own home. They informed me that they would be doing maintenance after installation and have never followed through with any appointment that has been set (and several have been set up). I have offered to pay for the maintenance and yet no one follows through. The filters are held within the blowers and are not within the air intake vents so they are not straight forward to replace or maintain. Again, Q&A offered no education on this and, instead, promised to come out regularly to do the maintenance. Divergence from Positive Experiences: It's perplexing to reconcile my ordeal with the sea of five-star reviews. I'm left questioning whether my experience is an anomaly or if others simply haven't voiced their discontent. Acknowledgement of Positives: In the spirit of fairness, it's worth noting that Q&A did initially communicate effectively, work with apparent efficiency, and they did install the systems--albeit not quite as promised. The Photographs' Tale: I invite you to view the attached photos. They are a silent yet vivid narrative of the quality and outcome of the work done. Final Words and a Call to Action: My advice to potential customers is to consider the breadth of experiences, not just the positive ones. The issues I've faced may well be yours if due diligence is bypassed. A substantial investment of over $26,000 warrants a level of service and professionalism that I unfortunately did not receive. If you're in the market for HVAC services, especially for historic homes, I implore you to scrutinize, ask the hard questions, and ensure your chosen company has the requisite experience and integrity. Conclusion: My intent isn't to disparage but to inform. It is a heartfelt account from a customer who believed he was in capable hands. I wish for my experience to be an outlier, but it's a risk I urge you not to overlook.

"My heat went out and I knew just who to call, Q & A Heating and Cooling. Mr Ronald Oliver arrived…read moreon time, he was very professional, and explained everything clearly. The issue was resolved efficiently, and my unit was back running. Overall, I am very satisfied with the service and would highly recommend Q & A Heating and Cooling to anyone in need of HVAC services."