CH Mobile Auto was AWESOME! Chris was incredibly friendly, helpful and fair! The service done on my…read morecar was done quickly and perfectly. He even helped me out on a part that I needed and got me back on the road! Such a great company if you're looking for fair and affordable car repairs. They were the first to get back to me with a quote and I am so glad I chose them. Will definitely reach out again for new back brakes. Thanks again Chris!!

Great service! Can tell he genuinely cares and isn't trying to squeeze every dollar out of you like…read moreI've found to be true of most mechanic. Chris is a great guy and was able to fix my cars issues in a timely matter, would absolutely recommend to anyone.

Horrible, just horrible. I had a great experience a few years ago with getting a flat tire…read morereplacement. However this time it was a horrible experience. I came for a wheel alignment & I was told to come back in two hours because they were busy, it was cutting close to me having to be at work but I said okay. I then arrive & was told to come back in the morning, while I watched them pull someone else in for service. Never coming back.

Super awesome quick service! Incredibly helpful in a pinch! Got us in and out quickly, answered all…read moreour questions and sent us on our merry way!

TL;DR: I didn't have a perfect first experience here, but they made it right -- and I'd definitely…read morego back. I brought my 2010 Mini Cooper to Firestone Troy after the A/C suddenly stopped working and started blowing hot. I'd tried recharging it myself but got an overpressure reading, so I booked the soonest appointment I could. The staff were friendly and suggested adding dye during the recharge to check for leaks, which seemed reasonable. A few hours later, they let me know the compressor wasn't working and offered to run further diagnostics for an added cost. What caught me off guard was that they'd already completed the full evacuate and recharge -- even though the compressor wasn't engaging. I was told it had been necessary to identify the problem, but later realized that wasn't accurate. In the end, I paid $341 and left with no resolution. If the story ended there, this might have been a 1- or 2-star review -- so I encourage anyone who's had a less-than-ideal experience to follow up. In my case, given the chance, they absolutely made it right. I reached out to Firestone's corporate office via their website to share what happened. Since the service included a performance check, I felt the compressor issue should have been caught before moving forward with the recharge. Fortunately, my message was passed along to the right people, and TJ, the store manager in Troy, reached out to me directly. After I explained that I'd eventually traced the issue to a blown fuse, he gave it some thought and agreed a full refund made sense. I stopped by the shop later that day, and he credited my card on the spot. He also mentioned that he'd used the experience as a training opportunity for his team, which I really appreciated. Things don't always go perfectly -- but how a business responds matters. Thanks to Firestone corporate looping back to the branch, and TJ's professionalism and willingness to make it right, I left feeling heard and respected. I'd absolutely return and now feel good recommending Firestone Troy to others.

I went in for an inspection yesterday. I was made aware I had a headlight and plate light that…read moreneeded to be replaced as well as two from tires and rear brakes/Rotors done. I addressed all of the above except the tires. I brought the vehicle in today for the tires and inspection. Suddenly my passenger rear caliper is seized, brake cable is cut and no shoes for the right rear brake as well as two snapped rear rotors. Nothing has ever happened to my vehicle like this before so why as soon as I bring my vehicle here did this happen? Nobody had ever cut anything out of my car and Leya was the mechanic. So what did she do with my caliper, brake shoes and brake cable? Why wasn't I made aware of these issues yesterday when I brought my vehicle in originally? Once I made it all the way home my right rear rotor which was replaced by Leya snapped again. Is this how Firestone operates? Scamming people trying to make them pay for things that were never wrong with the vehicle to begin with??! I'm a single mother and was waiting for my vehicle for 6 hours with my 18 month old. I feel my patience and kindness was taken for granted by the shop. I had my son waiting with me the entire time. I even brought the two broke rotors back to the store and swapped them out for new ones by taking Ubers. A complete waste of my time and money. I will never be returning to this location unless it's necessary for a refund. This is how you lose customers. I came in for an inspection and left with a broken vehicle.

Went with 3 stars because they seemed very nice but manager just didn't want to service a VW so I…read morewasn't able to get anything done. Just thought other VW drivers should know before going. It might be different if you're an existing customer, not sure.

Ridiculously SLOW 38 minutes inside the shop for a 2017…read moresonic conventional oil change, especially when I chose to skip all the other check ups is a little too long...

The service that was requested was addressed but the issue with this place. Is that the customer…read moreservice is severely lacking, from phone etiquette, follow up and reliability. Have been dealing with this place one way or another in person and over the phone. I feel that the turnover here is high so there is very little accountability. The value I guess is competitive. I have an appointment tomorrow. Let's see how that goes.

They don't have time to fix a flat tire or even put a spare tire…read more It was so cold outside but it's all about humanity..

I've known Mike for years, he is a great guy. His shop is located in Menands, NY between exits 6…read moreand 7 off 787, very easy to get to. I trust Mike with my Subaru, if you know me that is huge! He recently did my breaks and CV joint replacement at a very affordable price. I recommend this shop to family and friends.

After a horrible experience at Broadway Auto Clinic, I was so impressed with the customer…read moreexperience at Innovative - they understood immediately my concern as a mother that I didn't want to drive around with a "check engine" light on wondering if our family would be safe. They took me right in and ran the diagnostics and solved the problem all within 15 minutes and also didn't even want to charge me. I think all businesses should learn from this type of customer experience!

Friendly staff greeted me when I got there and helped me choose the tires I wanted. I had made an…read moreappointment previously so I got right in upon arrival. The time estimate for the work was perfect and the DirecTV in the waiting area helped keep me occupied. Great work, good experience. Prices are on the high side but that is to be expected for the corporate nature of the repair facility. I travel a lot and like to know that when I go to another city, on the other side of the nation, there is going to be a repair shop under the same name that I can go to if I have an issue with the repair. So, I often use the larger corporate owned facilities for that reason. Wi-Fi for the customers would be a great improvement for the facility; then I could have got some work done instead of watching TV.

Go elsewhere, these folks will scam you. I was charged over $100 for a check engine light…read morediagnostic fee. They said the code was an O2 sensor but that the O2 sensor was fine and then they cleared the code. 20 minutes later the check engine light is back on. I get to a dealership a few days later and they say your sensor is definitely bad and they replace it. Over $100 at Firestone for them to say nothing is wrong when something was wrong!

Brought my car in an oil change and tire rotation. Time to complete the work took 5 hours. The…read morereason given was a problem with their vendor unable to bring the oil filter for the car. Autozone is located nearby. Secondly, the tire pressure levels have not changed since before / after the service. The pressure in the right rear tire was low before and is still low, indicating the that tires were not rotated. First time, last time.

best prices and best service got me in and out. when…read moreeveryone else was trying to charge me more richie took great care of me