Enterprise has been in business for a long while and they have a pretty decent business model. No…read morematter where you go to, they always have top-notch service. They are very friendly and very informative as well as knowing the business. That's the reason why I only use enterprise rental car.

Today my car died and I had to take it in to the shop. I was looking for a rental in order to get…read moreto work. Due to the terrible experience at this enterprise location today I had to miss work along with my fiance. This was a major inconvenience to both of us since the staff refused to help.  My Fiance went in today to pick up a reservation rental vehicle. At the time of pick up, he was informed there would be a $300 deposit fee, which was not even mentioned on the website. When it came down to paying for the rental, he tired using two different credit cards which he has used at other dealerships. Immediately when he tried to pay with them, this unprofessional woman jumped into the conversation and wanted to tell him they can't accept his terms of payment, which I knew was false. She was very rude and condescending, speaking very loudly for other customers to hear our business. Needless to say she is lucky I was not present when she was speaking to him in such an unprofessional manner. I would HIGHLY suggest not doing business with this poor excuse of an establishment!! Mind you this same woman was trash talking about a customer that came in. Who does that at their place of employment? How embarrassing! I will be calling the corporate location in Latham to complain about this woman. Coincidentally when I was on the phone with my Fiance, I heard her speaking about her having an interview with corporate. If this is how she treats customers, she should NOT be working for this company! Hands down this was the worst customer service experience we have endured. As a face of a company, this employee should reguard how she treats paying customers.

Connor and Ian were great ! Professional and timely . They were not only concerned for me and my…read morevehicle but helped me with the next steps involving insurance. They both assisted above and beyond ! All questions and concerns answered. They deserve a raise .

They've always been A-OK with me. Very quick and friendly and also very clean cars. I have been…read moreusing them for about 15- 20 years or so. I always use enterprise Rent-A-Car when choosing a rental car company. Their pick up and drop off make it so easy.

Car was ready on arrival with only short wait in line. Car was as reserved. Drop off was easy and…read moreefficient. Nice that counters are right by baggage claim and cars are just a short walk away. Only negative was car was still a little dirty on pick up but definitely not a dealbreaker with all the other positives.

NEVER AGAIN. I waited for more than an hour at the Albany…read moreAirport Budget counter to pick up a car I had reserved and paid for in advance. The next day, I discovered that one of the tires was underinflated and had a slow leak - so Budget had basically sent me out in an unsafe vehicle. After AAA came and put the spare tire on, I drove back to Albany for a replacement vehicle. Rather than an apology, the Budget reps in the garage offered only a sarcastic laugh when I said I would be asking Budget to waive fuel charges, due to the danger and inconvenience Budget had caused me. Although I returned the replacement car with a full tank, Budget charged me an additional $138 anyway. Apparently, Budget employees don't check the fuel gauge on returned cars, and I didn't have the "time-stamped documentation" their online Customer Service demanded as proof. When I asked them how much my tolling charges were, they said there was nothing in the rental agreement about my enrolling in the toll program, though I had confirmed my enrollment with two on-site Budget employees. (Note: An additional $28.16 charge from Budget later appeared on my credit card, with no explanation or documentation. I assume this was the tolling charge.) The only good thing I can say is that the Budget reps at the counter in the Albany airport were working hard, and patiently, in a very inefficient system. I thank them for their courtesy and good humor, and offer my sympathy for having to work for such a broken company. I will never rent from Budget again.

Three stars seems about right and may be a little generous. All the other reviews are from dopes…read morewho clearly didn't read the fine print or don't have a concept of tolls. Let's start with the good: It's aptly named. Definitely the cheapest car rental place out of ALB. I got a pretty new, clean, Nissan Sentra. Unlimited mileage. When I brought it back there were no hidden fees. I paid exactly what I was told it'd be. Now the bad: No counter at the airport itself. You have to wait outside at the taxi stand for the shuttle. This sucks in the winter (though I will say the wait was short and they did drop me right at my airline when I was flying back). The actual office is very cramped. There are desks right next to the counter. The guys were all playing grabass right in front of the customers. Ugh. They didn't walk around the car with me to check it out. They just pointed me in the direction and said where it was. Also it'd be nice to know how to work the radio and where all the controls are and such. The point is you get what you pay for. If you're a cheapskate like me you might not mind this agency. If you want to spend more money on a better agency you'll probably be happier. Also, pay attention to the fin print!

First, when I came off the airplane I didn't see a Thrifty counter at the airport. That's because…read morethere isn't one. You have to use the courtesy phone to call an extension and then they come and pick you up to take you to an off-site rental place. After being stuck in airports all day, this did not make me happy. Then, paying with a debit card isn't good enough. You also have to provide a major credit card OR proof of your returning flight. I had to get out my laptop and sign into my email to be able to show proof of my return flight to get my car. Again, I was not happy. This was the most inconvenient way of renting a car that I have ever experienced. Next time, I will pay more or get an Uber. Dang it, don't be Thrifty! You deserve better.

We had a WONDERFUL experience with Alamo at Albany Airport. Kieran (manager) was so helpful in…read morefinding a Cooperstown souvenir that was left in the car when we dropped it off. He went well above and beyond to retrieve and return an irreplaceable item to us and I could not be more thankful! 10/10 would recommend Alamo and will definitely rent through Alamo the next time we need a car. Service at pickup in Toronto Canada was equally pleasant and helpful.

our flight was delayed so I called ahead to let them know we would be arriving after normal…read morebusiness hours. I was informed that since I checked in my reservation ahead and gave my flight number a team member would wait up to 2 hours after close for us to arrive. we arrived an hour after normal business hours But they were closed and no team members were there. I called the main phone number again and was told the same thing and that this was company policy. The representative on the phone said there was nothing he could do though and no one he could call. We ended up having to get 2 Ubers totaling $200 to take us to our destination. Our Uber driver said this happens all the time.

Good service. All the staffs are nice even at night time. Wide selections of cars and they are very…read moreclean and comfortable. With corporate account, $70 a day total is the cheapest option, pretty good deal. There are toll around the area. There is a $10 service fee on top of the toll that you have pay, unless you have a E-Zpass transponder This location is the easiest to find among all the airports--just walk across the departure road, and it is right in front of you in the parking garage.

I don't believe this even deserves a star at all. Worse experience in a car rental I have ever…read moreexperienced. The car I rented had a NJ DMV registration that expired 12/2025. In addition, it was missing a hubcap, the inside windows were filthy and I had trouble starting the car. At some point, the lights on the dashboard lit up. I had no idea what the lights meant because I did not have a manual. I DO NOT recommend this company for a car rental.

Never rent a car from Dollar car rental, they don't honor their contractual agrreement. They…read moreoffered prepay gas refill based on usage, i returned my car full of gas and was charged almost $80 over the agreed on rate. I have attempted twice to reach out to Dollar car rental to bring resolution to this matter but never received a follow up email or call. They don't seem to care about customer service since they got your money, What a scam ! I booked my car rental through Southwest airlines, they should stop promoting their car rental with Dollar as its's a bad reflection on Southwest airlines too.

Easy pickup, clean new vehicle, employees were efficient and polite. I had a great experience and…read moreabsolutely will use their services again.

The service at the 900 Central Ave location was very professional, friendly and respectful. They…read morewent out of their way to make sure I got the Uber ride I needed after returning the rental vehicle through my insurance company. It was my first Uber ride and I was still learning how it worked. I definitely recommend the staff at this location of Enterprise. I've never used the other Enterprise locations so can't speak for them.

They are the worse I order a full size car and deliver a subcompact and then tried to tell me it…read morewas a up grade.

We worked with John and Northeast Shuttle Service for our wedding in Germantown, NY. John was very…read moreresponsive and even helped us out when we were in a pinch and needed extra rides due to crazy rain. We recommend working with Northeast Shuttle for your wedding!

Courteous, professional, and amazing. The staff was very helpful and made sure that we were…read morecomfortable. The shuttle was emasculate and the temperature was perfect. I would definitely recommend them to anyone looking for reliable transportation. We were a group of 11 and they were very accommodating.