Capital Glass installed 9 windows and 2 glass sliding doors on our old family cabin outside of Olympia. The windows (black on black) certainly spruced up the place, breathing new light into it. I really appreciated their communication and professionalism. Windows were installed on time and in line with expectations. Customer service has been excellent so far with a couple minor follow up issues since install. They had the most economical pricing (free estimate) compared to other bids. Seems like a great local operating shop. I will hire them again if the need arises. read more

Capital Glass - Glass & Mirrors Near Me - Olympia, Washington

These people were wonderful. I'm selling a house and the inspector found a problem with a window in my house so I called them to repair it. We talked about it over the phone and the gentleman said he was glad to come out and repair it but he told me what to do...it cost me nothing to get the window to open and close properly. I appreciate his advice and him saving me money and I will definitely call them next time I need help with any glass problem. read more

They were amazingly prompt to help rescue a very large mirror that slipped out of place during a remodel project. Competent friendly team and reasonable, especially considering we needed help FAST. read more

Completely dissatisfied. Shoddy workmanship. The window is poorly installed. It also does not match any of the other windows in the building. They obviously don't care to make it right, even though I've reached out multiple times. The window frame they built looks like an unskilled person made it, not a professional. I will have to hire someone else to fix their work. read more

This business is apparently closed but still taking orders? Called them for replacing a number of windows in our home. They came to measure the windows. Two days later they called with an estimate for replacement. I accepted their estimate and gave them the required deposit. That was the last I ever heard from them. Over a four week period I attempted to connect with them. The number was answered with invitation to leave a message. There were five options with employee's names. All "mailboxes" were full and could not take messages. I drove to their place of business which turned out to be a vacant building with a note on the window to call their number-a number that cannot be reached. No services, no windows, and no refund of deposit! read more

Well I wish I could comment on their workmanship but I never got the opportunity. I called and left a message to get a bid on two skylight replacements. Never heard back so I called again. I was able to schedule a time to get a bid but they never showed up. When I called to see where they were the guy who answered the phone said he couldn't get ahold of his guys so he offered a reschedule. We rescheduled for the next week and they showed up on time but the guy who looked at the skylights said he didn't do bids but he'd have someone email me one. That was 3 weeks ago. Game over...I'm having my skylights replaced tomorrow by another company. Shouldn't have to beg for service. read more

Everybody in town knows this place is a sinking ship so I advise you take your business elsewhere! The place is run by incompetent teenagers, the workmanship is horrible, the prices are sky high and the owners are completely unconcerned with your satisfaction. They even resort to lying to save a few bucks! Nighmare business. read more

My wife and I recently bought a house, to which needed two windows repaired. The seller used Capital glass, and because both windows weren't replaced before the closing date, my wife and I took over communications with this company. The first time they came, they were able to replace one of the windows. The tenant never knew they were coming to replace their window, and was bogged down by work and could not answer the door(no fault of this company). But, we were able to reschedule! Great! Then, on the rescheduled date, AFTER the rescheduled time, we had to contact them only to figure out they weren't coming that day. It would have been nice to have some form of contact, so we could continue on with our lives instead of waiting for a service tech that was never coming. During that phone call, they never rescheduled with us. Today, about a week later, we call them to figure out whats going on and when we can expect them out to replace the other window, and we are told that they have no other jobs in our area, and that we were stuck waiting until they received more work in our area before they'd come back out. Payment had been received, and services had been only partially rendered. So I'm stuck waiting for others to need windows, hopefully use THIS company, and pay for their services, wait on their schedule to finish rendering services they are indebted to perform already? Unsatisfactory and unprofessional. So unsatisfied with that i asked for a refund that i may go elsewhere to a company that would actually operate more professionally. Now, this got me talking to someone higher on the payroll than the gal in their office. Very unprofessional phone call. He refused to offer a refund, because he had already ordered the window, yet I'm stuck waiting for them to get more business before they will consider coming out to install the window. Since, at this time, I still wasn't able to be given any actual installation date, just that they were expecting some business in our area soon, and i wasn't able to get a refund, i figured this must be a refusal of services paid for. The man assured me it wasn't a refusal, but it was our fault that they couldn't install the glass the the last scheduled day(that would have been the day it snowed and they couldn't offer the professionalism to call and inform us they wouldn't be coming, the day he meant was the first time). But still wouldn't allow for a refund. My next step would have been to report them to the Better Business Bureau, but he worked out that they could be down this Friday, but it'd be an additional charge of around $165 to make the trip, since he was pulling a favor for the seller of the house and never charged them the $165 trip charge fee. I'm glad that they will finally be installing the window, but at the point of extorting an extra $165 to render services that they are already indebted to perform? doesn't seem right, since i wasn't going to be charged that fee for the rescheduled date that they No-call/No-showed on. If you're looking for professionalism, and staff that wont treat you poorly, I seriously recommend going elsewhere. Ill update my review after they actually install the window on their installation professionalism read more

Very poor experience working with this company very rude inconsiderate and can't seem to finish a job in time or have respect for other people's tools read more

I'm surprised by the reviews on here. Capital Glass gave outstanding service. My neighbor and good friend had to go through a whole lot of rigamarole getting her condo HOA to approve a window. For 6 months, the HOA demanded drawings and specs on the minutest details, and Capital Glass was really patient, understanding, and responsive getting her what she needed. They even reached out to her periodically over the 6-month period to check if she was ready. Another window company bailed out on the project (didn't want to deal with the HOA), but Capital stuck with her. The owner even showed up twice during and after the install to make sure she was a happy customer. She is thrilled! read more

Unreliable, seems "shady," will burn up a lot of your time I took a template in for Capitol Glass to use to cut a mirror for me and was told it would be ready on a Friday. The date came and went and no word. I followed up for a new date and asked them to come install the mirror and measure to give me an estimate for an additional mirror. Capitol Glass set and changed the date for the install a few more times. Finally, I got a call that someone was scheduled to come out -- not to install but to measure for the original mirror. This was a surprise since the original mirror was supposedly already cut much earlier and I had already given them a template which they could use to cut it to size. I was given a timeframe for when the worker would come out - 1 - 2 p.m. At 2:30, I got a call from the worker who said he was running late and would be there at 3:30. The worker showed up close to 4 p.m. and made a new template for the mirror and did some basic measurements for the second mirror. Hearing my frustration, the worker said he was sure my original mirror would be installed the next day. I called Capitol Glass and told them because of the mix-ups, I'd like the original mirror to be installed that day. They called back and left a message it would be installed the next day. The next day, I got a voice mail saying the install had been cancelled. They said they would do the install when the second mirror was done - although I had never yet received an estimate for the second mirror and had not given them the go-ahead on it. After all the cancellations and delays - six or seven altogether - I told them I'd decided I didn't want them to do the work. Pretty frustrating to have wasted so much time fielding phone calls, waiting for work to be done that was never done, waiting for a worker to show up who was two hours late, etc. Writing this to spare the next guy the same frustration. I'm not sure why this company shows such total lack of regard for customers - mine was not a small job - they knew they could get a fair amount from the two jobs and I was also considering buying a door from them. I wonder if the owner knows how his employees are running customers away. At any rate, I've called a couple of other companies and, Lacey Glass looks like they are responsive and courteous. read more

Capitol Glass replaced 2 wood windows in my 1926 house. I had a difficult time finding a company that would replace my windows with wood (not vinyl) windows that would match the old ones. They were efficient, polite,and professional. When it was discovered that there was rot around the window, they were able to replace the wood quickly and finished the project in 1 day. My windows are beautiful and exactly what I wanted. read more

Had three double-pane windows that needed replacing. They came out, measured and provided a bid that we accepted and 1-week later they came back with our new windows. They also fixed a leaking shower enclosure they installed two years back - no charge. Great service... read more

It's October 7th and I've been trying to get my window repaired since the first of July. Customer service is not a priority here. The only reason we are still dealing with them is because they orginally installed the windows ( I believe under different ownership) and it's a warranty issue. When you finally get a return call there is always a promise to follow up and get things rolling. Never happens---you have to call them. Would not recommend this business. read more

I called them in the beginning of the month. Came out quickly. Technician told me will order part unless they had it in stock but wasn't likely he said Two weeks after I got a bill in the mail. Called and was told they thought job was done. Told them no. Girl promised me the part will be ordered and always get those back very quickly. I shouldn't worry about not being able lock or open my bedroom window. I waited all week for the call. I called to them late on Friday. Got a phone call at noon on Monday. Was told by another employee part won't be in until end of month I have only had to call them out once before had gotten great service but will call another company next time read more

We ordered a large piece of glass from Capitol Glass for our dining room table. There were very helpful and informative with helping me decide which type of cut to get. Very responsive to all my questions as well. The only reason I didn't give them a 5 is because I thought their delivery charge was high but we were able to move the glass ourselves. read more