Fixed my windshield and it looks great now. Had one issue but they fixed it for free.read more

Date Visited: Monday, June 16, 2018 Had the awesome fortune…read moreof having a rock chip on the drive back to Portland from Port Angeles. It was over 90 degrees and I was not about to let it spread, so the husband started calling to places around Olympia as we were nearing the city. The first quote was for a place in Chehalis that had no website and 0 reviews. $80. The second place had good reviews. They couldn't fit us in. We called Jesse and he said come on in. $40. Sold! It's a nice little shop just off the freeway (101 or 5, I can't remember). Jesse was helping another customer but got to us as quick as he could. Came out to check out the chip and immediately had his co-worker bring my car to the back to cool down. Jesse explained the process and what we could do to maintain the repair. He said it would take at least 25 minutes because the glass was hot and had to cool down. We were offered cold bottled water. We chilled out on the big sofa. It was a crappy situation to be there, but it turned out to just be a nice detour. The crack was fixed and you can hardly tell it's there. No sun shade for this window's future! Great service and really friendly folks there...a winning combo. Thank you, Jesse!!

DK Boos is the BEST EVER!!!! I had an unusual problem with my 20 year old glass sliding door and…read morecouldn't find the part I needed to fix it. Melvin sent his serviceman Jeff over and he fixed it within a half an hour. Jeff didn't charge me for doing this!!! I was flabbergasted. Such a sweet man. I highly recommend this company. Rated higher than 5 stars in my book.

They came out same day for measurements, the price was within a few dollars of the other two…read moreestimates. They ordered and installed the window within 10 days like they told me they would. My only gripe was that they required a online signature and the form was not user friendly. I paid them in full in advance, not sure why they needed more authorization.

Responsive, good communication. We had 5 window glass panels replaced by them. Crew was careful in…read moretheir work. Competitive price. Would use them again.

Update: Since…read moreposting this review the company has continued to threaten me by emailing me directly. I understand the company disagrees with my review, but I was disappointed by the tone of their response and the implied pressure to remove it. Being told they would publicly respond and report the review to Yelp and Google if I didn't remove it felt unnecessarily aggressive and intimidating. Also in response to their comments below Thank you for confirming the exact root of the problem: you looked at a three-pane window, saw that only the middle section was currently foggy, and assumed I only wanted that single section replaced. As a professional window company, it was your responsibility to clearly state: "We see only the middle pane is failing, so this quote is strictly for one pane of glass, not the entire window unit you asked for." You didn't do that. You just wrote "1 glass replacement" on a quote for a "window replacement" request and expected a regular homeowner to know the technical difference. The fact remains: I asked for a window replacement. I provided a photo of the entire window. Other companies looked at the exact same information and managed to quote the entire three-pane unit for a price comparable to what you charged me for just the middle section. You can keep calling a customer's genuine financial frustration "deceptive" to protect your online rating, but your own responses show a complete lack of accountability. You made an assumption, failed to communicate it clearly upfront, and I had to pay the premium for it. Prospective clients can read this back-and-forth and decide for themselves if they want to risk dealing with a company that hides behind ambiguous quote terminology instead of practicing transparent communication. I am done repeating myself. ----------------------------------------------------------------------------------------------------- I recently had a foggy/failing window repaired that consisted of 3 separate sections. Unfortunately, due to some miscommunication during the quoting process, only the middle section was replaced. That was really frustrating because it made the overall cost much higher compared to other companies I had received quotes from. To their credit, they did offer to replace the remaining sections at a discount after I brought up the issue. However, even with the discount, the final price still ends up being significantly more expensive than competitors. Had everything been communicated more clearly upfront, I likely would have chosen a different company. The biggest issue for me was the lack of clarity during the quoting process. It felt misleading to realize afterward that the quote only covered one section instead of the full window I thought we had discussed. That said, I do want to give credit to the installation crew because they were excellent. They were respectful, worked quickly, kept everything clean, and did quality work. My frustration is mainly with the communication and quoting side of the experience, not the installers themselves.

I had a terrible experience with Lacey Glass -or with "Lacey Glass at Home". ( The relationship…read morebetween the two isn't completely clear to me, but "Lacey Glass at Home" is listed on Lacey Glass's website as a service of the larger company.) The old skylight in our bedroom started to leak; I signed a contract with "Lacey Glass at Home" to replace it. After the replacement, it leaked even worse. Whether the new glass was installed improperly, or Lacey Glass had misdiagnosed the problem from the start, or else had accidentally done some damage to my roof during the installation, I cannot say. What I can say is what followed was six months of fumbling and stumbling, poor communication in terms of trying to fix the problem, and ultimately, shrugged shoulders. Am I missing something here about why it took them six months of not addressing the problem before abruptly washing their hands of the whole business? It must be said that a tarpaulin over the skylight has kept water out during this period, a period which is still ongoing. To be fair "Lacey Glass at Home" did the installation for less than their original estimate, so there is no question here of financial trickery. On the other hand the work was done terribly, without any sense of embarrassment or responsibility about it coming out worse than before. I have to imagine that this was such a small job ($3,000) that they didn't really care. But the lack of attention to this one detail doesn't bode well for their work on larger, more complicated jobs, with many more details. On that scale, for a business, or on a commercial job, Lacey Glass might well prove to be a disaster. Lacey Glass's website boasts "As the years progressed and business grew, Lacey Glass built a reputation on innovation and has become known for their ability to complete even the most complicated projects with ease." My experience has been just the opposite: a simple project was very difficult for them, and was never completed satisfactorily. I regret my patience! -L

We recently had Lacey Glass replace the glass walls on our existing shower stall. The two…read morenon-glass walls and the old shower pan were retained. It was a challenging situation for them since the existing walls were somewhat out of plumb and the there was very little space between one of the new glass walls and an existing vanity countertop. The point of this review is that Lacey Glass's installers, Matt and Jake, did an excellent job on the initial installation and then made two follow up visits to fine tune to the shower enclosure and make it perfect. They were cheerful, prompt and clearly determined to provide complete customer satisfaction. I would recommend them for any work within the scope of the firm's business and will use them myself for any future appropriate project.

I truly wish Google allowed multiple reviews for the same company, because TN Glass Install LLC has…read moreexceeded my expectations not once, but twice. My first experience was for a cracked window replacement. The team arrived right on time and completed the entire job in about 15 minutes. Their professionalism, efficiency, and courtesy were immediately evident. It was fast, seamless, and stress free. The second project was far more extensive and showcased their craftsmanship on another level. They removed an outdated garden window and replaced it with a stunning new one, installed a sleek sliding glass door, and removed a large window to install a beautiful garden window measuring 6 feet wide by 3 feet high. Every step was handled with precision and care. Watching such a substantial window set perfectly into place was impressive. It required strength, coordination, and exact measurement, and they executed it flawlessly. They even repaired the siding afterward, leaving everything polished and clean. Joe, Jesse, and Frank worked like a perfectly tuned crew. Their communication, teamwork, and pride in their craft were obvious from start to finish. They maintained a positive attitude throughout and made what could have been a disruptive project feel smooth and even enjoyable. I also want to recognize Tahnie, the project manager. She coordinated everything beautifully and stayed in touch throughout the process. She was personable, attentive, and genuinely a pleasure to speak with. Her communication made the entire experience feel organized and reassuring. From small repairs to major installations, TN Glass Install LLC delivers exceptional results with integrity and professionalism. I would recommend them without hesitation.

Appreciate their quick response, whether they are able to help us or not remains to be seen.read more

We installed Milgard windows when our house was built thirty years earlier. The seals on several…read morewindows had broken and they developed an interior fog. At the time of installation the windows had a lifetime warranty. Milgard stood behind the warranty without complaint and repaired the windows in an efficient manner. I am very satisfied with the service their provided.

They are very good at what they do! Very conscientious about doing a great job for you! They do…read moretheir best to get their work done quickly and efficiently but will answer questions you have.

Not personable. I walked into the office on Lilly and two people saw me but didn't acknowledge me…read more People were rude and unprofessional! I've heard bad things about the commercial guys too. There is a history of drug use and injuries on the job - claim suppression!

Kell Chuck has done exceptional work for us. They repaired a bent window screen, installed a front…read morestorm door, followed up with tweaks to both installs, and gave us great advice with a side project. Their customer support is wonderful and their service agents are on time, polite, professional, helpful, and full of information.

Amazing service. Very good quality install. Best price in town. Highly recommended. Fast serviceread more

Glass was cracked on freeway saw happy glass advertised on Facebook 289 to replace the whole…read morewindshield happy came down and replaced it in less than a hr install looked niced interior was cleaned recommended him to my sister