While my experience with a different state farm agent was absolutely horrible, Kristi at Brett…read moreAndreas was wonderful. We were canceling after having been transferred without prior knowledge and she helped make sure that we got our refund and that all aspects were dealt with. I feel that this agent is legitimately for his customers.

I could not be happier with the service that I received recently when we decided we needed to…read morechange insurance carriers. After having an experience that left a very bad taste in my mouth with the insurance company that we had been with since 2010 for both home and auto, we decided to look for new insurance. We wanted a place that could bundle our insurance and we wanted to have a local agent for face-to-face service. I checked a few local places and ended up having the good fortune of finding Sara K. Murray at State Farm. Sara is a bright light in a often dark arena. She immediately responded to my request for a quote. She acted exceptionally professional and provided absolute top-notch service. We are very happy to be moving on from the old company and looking forward to having an actual relationship with our insurance agent. The office is very, very nice, great parking, but if you prefer to do things by email - no problem - she gets the job done! I highly recommend Sara at State Farm!!

Wife & I recently moved here from another state. Janet's office was the 2nd SF office I contacted…read morefor a quote, 2 cars, house. The first SF office left me waiting for 1 week. I called Janet's office and was immediately helped by Tania. She called me back within 10 minutes with a great quote. We did all the paperwork electronically, Tania emailed our temp cards out immediately. Since then I have emailed Tania a few times requesting different things and each time she is efficient, polite and thorough. Thanks Tania!

I had the worst experiance with this office. They are very unprofessional and rude. I was with them…read morefor almost two years and I have dropped them as my auto insurance provider. I DO NOT recommend this office, or this company.

30+ days and my poor 80 year old father who is a veteran is without a car and without his money…read more State Farm continues to play a game and torments this poor old man who apparently is not entitled to his money after his Jeep was totaled. I went into his office with my father and I have seen what he is all about. Pathetic when a company will not honor their contract. But you know all of this is in vain, when you don't have a conscience you just don't care. And there is no more "Like a Good Neighbor". State Farm just isn't there! Update... We just got the electronic document to sign 30 days after said accident and now they're trying to nickel and dime him and his deductible is 250 and now they're trying to say his deductible is 500. :) At what point is it time to get nasty and involve a lawyer? Okay so he pulled his policy and it states 500 deductible collision 250 deductible for comprehensive. Shouldn't the amounts be listed on the cards themselves? And to think I have an umbrella policy and know that I can't bank on getting my money in a timely fashion. What's the point of having insurance then? 2nd Update: Oh but wait, there's more... I was told to not mess with the Alpine Wireless Car Play receiver I put into my Dad's Jeep not to mention the Maestro Unit I put in as well. We were told we would get compensation for adding in aftermarket products from our agent. And now they are reneging on that as well. I agree with Cynthia M. in her review. You would think also if an 80 year old man would walk into an agent's office the least the agent can do is offer his something to drink and pull out his chair and thank him for his service and ask how are you feeling? Clay did none of this! On the contrary after a previous phone call, he had asked us "Why are you here?" when we had entered the office. 3rd Update: Father received a certified letter in the mail from State Farm. Letter dated Feb. 24, 2021. Was not post marked until Mar 3. We just received notice of this yesterday and we picked up the letter. In the letter it states they were trying to get a hold of him and are unable to reach him. But in a court of law we can prove that he has been calling them over several dozen times and then we were told by a manager that the money is being wired into his bank account. He should have it tomorrow, they said that to him on Monday of this week. Wednesday morning and alas no money in the account. If father doesn't receive his money we are forced to sue a company for failure of honoring their contract. This is how big business torments a poor 80 year old veteran. Further update, Dad just got off the phone with Bank of America there is no wire going to his checking account from State Farm. 4th Update: Continued lies from State Farm still no money in his account. Furthermore, Dad has been with State Farm for over 50 years. Man do we miss the days of Mike Delay.

Was with State Farm 15 years in Calif. Stopped in this office to see about a Nevada policy. The…read moreexperience made me go with AAA down the street.

working with Lydia Romero's staff was easy and convenient. They answered all my questions along the…read moreway, saved me over $100 on my monthly premiums, couldn't be happier by moving to State Farm.

I went into state farm with lots of questions and Jenny was able to answer all of my questions. She…read morewas so helpful!

Update: Dick Horn does not work here. After numerous calls, his clerks acknowledged that he does…read morenot work here anymore. I notified State Farm, because this is advertising fraud. They seemed to agree. The clerks are rude and this place will not be in business much longer. Because there have not been problems/natural disasters in this area, most people I know are on auto-pilot paying their bills. What happens when you need them? See my prior review. State Farm ultimately paid back my elderly neighbor for their mistake, but the Dick Horn office did not and would not.

I was insured by State Farm for over 20 years and moved to Tahoe a few years ago, and I needed to…read moreget a new insurance agent. I highly regret using Dick Horn as my agent due to the horrible service. Eventually, when I canceled my policy, I was told by his office that my refund was only 2/3 of a month so it wasn't worth it. I asked them to send the check to my new address anyway, and then I was told that they can't refund a check to a new address. I told them it was fine, my mail was going to be forwarded so I would get my check that way. I never received my refund that was due, Dick Horn didn't return any phone calls, and I received rude replies to my emails. This is an agent I would NOT recommend.

After a referral from our contractor, I reached out to Erik for a policy for our family vacation…read morehome less than 24 hours ago. His assistance has been beyond prompt and professional. We are in the next steps with State Farm and I couldn't be happier. If you are looking for a great agent in the South Lake Tahoe area... I highly recommend giving Erik a call!

Whoa! Can we say "EGO?!"…read more Having recently bought a new home, I was looking for quotes on bundling this with my, already existing, multi-car policy. That's a good thing ,right? ? Could've fooled me... Not only was I quoted unbelievable rates, every question I asked resulted in a pathetic attempt to UPSELL my current policy! Really? Unhappy with the blatant display of arrogance before me, not to mention the unreasonable, random increase of prices-- I decided to get quotes from other brokers within the company. SURPRISE! 2 out of 3 agents I spoke to couldn't understand Erik Watada's logic, fee chart & immediately was able to save me $200. Amazed how one can be angry AND happy at the same . Thumbs down, Man! My advice: Do your homework. It will save you $$$

truly top-notch attention and service. I would give them 10 stars if I could. We have all of our…read moreinsurance policies with them: Home, umbrella, autos.

great service, helpful and professional. the best part is efficient and knowledgeable.read more

We were with Janet Staub's office for 7 years. Never seen or spoke to her once in that time. Both…read moretimes I've been in to Jake Johnston's office he made it out to greet me & answer any questions. He makes himself available to assist his agents. I also appreciate our agent Jeff always being patient when explaining anything I may not easily understand. Everyone I've dealt with over there has been friendly, responsive, and professional.

From the owner: NV-976576 Our mission is to become the communities most loved and trusted insurance provider. Our…read moreoutstanding quality service and knowledge will separate us from the rest, making us the first and obvious choice for our customers. Providing Auto Insurance, Homeowners Insurance, Life Insurance, and Financial Services are just some of the ways we can help put you and your family in a better position for the future. Helping people manage the risks of everyday life: recover from the unexpected: and realize their dreams is our specialty. Stop by our local office or give us a call to get started!

Kim gave me a great quote on homeowners insurance for Tahoe. She walked me through everything I…read moreneeded to provide and do to get the lowest rate possible. Kim and State Farm get an A+ in my book.

Switched two years ago for better service and better rates. I switched both auto and home could not…read morebe happier. The whole crew is Great.

Absolutely terrible customer service. I started a policy with Rose's office last year, and after…read morepaying my most recent renewal, her office made an error on my insurance contract that caused State Farm to cancel my policy without my knowledge. This mistake not only left me and my family exposed in the event of an accident, but it also prevented me from registering my vehicle--leaving me without its use for months. To make matters worse, they are now requiring me to pay for months of coverage I never actually had just to have my policy reinstated. I've made several phone calls to try to resolve the issue with Rose's office, but with no success. Each time I've asked for corporate contact information, I've only been given excuses and incomplete details that make it impossible to reach anyone who can actually help. Do not do business with Rose's office, and I would strongly question whether you should do business with State Farm at all. I am still waiting to see if anyone from corporate leadership will contact me.

Great communication from team. Very helpful got me exactly what i needed thanks to Mayraread more