I absolutely loved dealing with Eric. He was able to come and check out the irrigation system in my…read morefront yard and back yard (a combination of sprinklers and drip system) that was faulty, give me his assessment and multiple options for resolving the issues, and then he was able to get the work on fixing it all done that same day! And as I was planning to do some landscaping work and lay new sod in the backyard, he gave some advice around how to arrange the irrigation system, and made an easily accessible connection point for a drip system to put into the flower bed, which I ended up taking care of myself later. What I also found very valuable/unique is that I could message Eric asking a question or two about operating the system and send him a video - within 10 minutes he would respond with a helpful answer. All in all, great experience.

BEWARE!!!!!!!!!!!!!! DO NOT CALL THEM!!! HORRIBLE CUSTOMER SERVICE AND BAD…read moreWORKMANSHIP!!!!!!!!!!!!!!!!!!!!! READ MY EXPERIENCE BELOW!!!!! I have no idea why these guys have such good ratings... here is my horrible experience with this horrible company and business owner Eric. It started about almost 4 months ago. My irrigation system was not working at all when turning the timer so I looked on Yelp and found them. So I decided to give them a call, like some other low rating users here state, no answer, voicemail, or returned calls... Eric did not return my call it was one of his employees a week later, forgot his name. That should of been my first sign to stop and not allow them to work on my lawn... however, I was too busy to call someone else which is why when they called me I decided to just go ahead and have them come. Once they came, they charged me for checking the system, replacing some sprinkler heads and suggested I changed some of the backyard control valves which they believe seemed to be the problem. I paid over $550 dollars for the hours of labor and parts and they left. Well, to my surprise I came home that night saw the sprinklers running as they should and was happy, however, I woke up in the morning and noticed they were running. So I went and checked the timer, turned it to off and saw the sprinklers go off in the backyard. I then left to work. Later that day my wife comes home to a FLOODED BACKYARD!!!! even though I turned the sprinkler system off it did not stay off it came back on who knows when during the day and it was on all day, backyard was completely flooded and water was running all the way down my front driveway from backyard onto the street, my water bill was way over $400 dollars that month not including my regular $200 bill so over $600 dollars!!!!!!! I was so pissed I called Eric, who then took his sweet time to come back. Since he took so long to come back to fix the issue I manually turned off the main water line that is in front of my house to the irrigation system so that this would not happen again... Well he finally came back and finds out that the issue was with the parts (Backyard control valves) that him and his employee replaced. He then tells me that he fired the guy that did that like if that takes care of all my problems and my high water bill. I then tell him that he needs to reimburse me for the water wasted and or refund me some of the original money i paid him. He refused and said he could not do that, the only thing he could do is pay me back with labor but he will not do anything until the City of Austin can prove how much water it really wasted and what the bill was. I mean, you call this customer services?????!!!! I then dealt with City of Austin to only find out that they only pay 50% of the water overage since I reported it to them and it takes 3 to 4 billing cycles!!! so I had to wait, in the mean time it has been raining a lot in Austin so I have had no need to use the sprinkler system since he supposedly "Fixed it"... so to my yet again surprise I go to turn it on 3 weeks ago or after the week that stopped raining and IT DOES NOT WORK YET AGAIN!!!! so he never actually fixed the damn problem!!!! So i called him and nothing again.... no text message replys, no returned calls, left several voicemails, nothing. So finally after 4 months of dealing with City of Austin and finding out the correct amount of the overage, I email him the receipts from City of Austin and no reply to my email. I text him asking to please reply or call and nothing. It has been now almost a week since I reached out to him and I am just going to call another irrigation service to come resolve my issue and probably yet again pay another 5 to 600 dollars since this guy will not call me back. So I ended up paying him $560 dollars for nothing plus another $400 to City of Austin for his employees\companys mistake and now I still have a bad irrigation system... Well, this was my experience with these people, I have seen some other unsatisfied clients on here, I hope any others out there voice their concerns so that no one else is a victim of this horrible business and unprofessional business owner Eric. I wish him the best but what goes around comes around. I might even contact the BBB to see if there is something else I can do to get at least some money back from this thief. Dont say I didnt warn you and go with someone else for your own sake....

Excellent repair experience, with friendly expertise! I was…read moreable to schedule on short notice, and get my system working.

Santiago inspected my sprinkler system and said I didn't need a new system. Santiago repaired my…read moresystem and saved me time and money! Highly recommended Santiago for your sprinkler needs!

I couldn't be more impressed with my experience! From start to finish, everything was seamless. The…read moreonline appointment system made scheduling incredibly easy, and I was able to request an appointment in just a few minutes. Shannon was also wonderful to speak with over the phone--he was so friendly, informative, and made me feel confident that I was in good hands. Michael Gutierrez , the irrigation repair technician, went above and beyond. He was able to come out and replace my irrigation controller the very same day I requested an appointment, which completely exceeded my expectations. He was professional, knowledgeable, efficient, and took the time to ensure everything was working perfectly before he left. It's clear that he takes pride in providing outstanding service. I really appreciated their upfront estimate before I approved any work. Exceptional customer service like this is hard to find these days. I highly recommend this company to anyone needing irrigation services, and I will absolutely be referring them to my friends, family, and neighbors. Thank you for making the entire process so easy and stress-free!

I broke a sprinkler pipe while gardening over the weekend. I was able to schedule an appointment…read moreonline for the next business day, which was amazing, as most other companies were booked out for weeks. Fernando arrived promptly at the scheduled time, fixed the broken pipe, as well as another I didn't even knew was broken, and a broken sprinkler head. He did a full check of the system afterwards. All within about an hour. I think I found my new sprinkler company.

They come on schedule, explain their work, do their work, and guarantee it. Good crew.read more

Bought a house in the wells branch neighborhood that had a DIY sprinkler system. Home inspection…read moreflagged it since it was not "up to code" and could nasty water back into my drinking line. They did a quick fix, rather than a proper fix. AustinApex quoted me around $4k for a proper sprinkler system covered both front and back yards with 5 zones using a Rainbird computer. Their work was quick with 3 or 4 guys digging the trenches and installing the underground pipes. I opted to get St. Augustine sod installed in the back yard, which was another $2k for 2.5 pallets. Overall I am pleased with everything. AustinApex showed me how to operate and program the system.

We purchased a home with an ancient sprinkler system. The previous owners didn't even list is on…read morethe seller's disclosure because they assumed it was completely kaput. Aquatx was able to give the system a quick overhaul that has it working like brand new. In addition to providing quality, speedy service, J.C. is reliable, prompt, courteous, and VERY reasonably priced. The final project, which included several items he hadn't figured in the original estimate, was under the price quoted. I insisted he charge me for the extra items, but he wouldn't hear of it. I have no hesitation in using Aqua TX for any future irrigation needs, and highly recommend this company.

Wonderful service, response time and communication. J.C. and Michael are a top notch team. We are…read moreso incredibly pleased with their expert, timely service. We so appreciate this company. We will count on them, and you should too! Excellence.

EXCELLENT SERVICE!…read more Needed some repairs on my sprinkler system and Austin Irrigation Specialists helped me out quickly, cost-effectively, and with no trouble at all. I though I had a burst pipe (water was pouring into the street) but the resolved the issue quickly and turned out that it was just the sprinkler head mechanism so the team fixed right on the spot. Communication was great - I called to schedule, and the had me on the books in less than 48 hrs from the time I called (not an emergency service call). The team actually texted me to ask if they could come about an hour before our scheduled time, and when I couldn't make that work, they confirmed what time would work. Then they updated me on their ETA before arriving. They ran my whole system to review the state of each sprinkler, made suggestions / gave me options and honest pricing. They were in and out (with repair on 4 heads) within about ~30 min. Great work! Thank you Austin (my main tech) for a great experience! I would recommend

Shannon lives close to me so I always try to support local neighbors. I've been using him for…read moreyears and sometimes our schedules align and sometimes they don't. However for the work that he has done in the past for me has been great. Would always recommend him for any of my neighbors needing irrigation and repair.

Austex Sprinklers installed landscape lighting in my back yard. I trusted them to do this work as…read morethey have been servicing my sprinkler system for years. They always fix the issue the first trip. They aren't the most inexpensive, but I don't care about that. I care about the issue being resolved. Well, their landscape lighting installation was on par with their sprinkler work. They did a fantastic job and the lighting looks better than expected. They have earned my business for a lifetime and we are thrilled with the results.

Two no-shows with zero communication. Called them after the first appointment time came and went,…read moreand they said they were busy and wouldn't make it out that day. They rescheduled the appointment without apology. We again sat around for over two hours past the second appointment time (once more, never receiving a call or text).

I was thrilled with my experience with ADLD from start to finish. From the beginning, they treated…read moreme fairly and proposed a straightforward solution to my drainage problem instead of trying to upsell unnecessary work like other companies did. Their fair treatment, high-quality work, good communication, and hassle-free follow-through on everything they committed to meant a lot to me--especially as a single woman who has sometimes experienced companies trying to take advantage of the situation. My backyard now has the drainage solution I needed and looks beautiful! I never expected that fixing a drainage issue would transform the space so much. The rock selections they recommended was beautiful and the team installing them are true artists -- their craftsmanship turned my backyard into a new highlight of my home! I cannot recommend ADLD highly enough. Thanks for everyone there for the great work and experience. As a side note, the owner, Kyle, is great to work with - a very honest and fair person who clearly sets the tone and culture for the company. They said they aim to exceed expectations, and they certainly did!

Im looking to get some drainage directed in a way that flooding does not occur. I sit on an HOA…read moreboard so getting this done, im assisting in a position to assist a resident within our small community. So, Ive been calling to make appointments to price out what this will cost. Every company I have talked to has been well represented by whomever answers the phone. A very rough voice, kinda what you would here if you didnt want to answer the phone, answers the phone. Its a woman on the other end. I can hear in her voice that she has probably had a tough day. However, Im a potential new client... I ask to make an appointment to get a quote. "Since you're an HOA, we charge a consultation fee. Thats how we handle it.". I say "Well then, I am not interested." and hang up the phone. Let me give you some advice... If you have a potential new client on the phone and the first thing you start with is fee this or fee that... You are not going to get that client. You have no idea the work we want done here or the amount of projects you could have received. In your line of work, if you're good at what you do or charge the amount that is consistent with going rates, you wouldn't need to charge HOAs consultation fees. If I was random Joe Shmow, I wouldn't have been charged is what that tells me. So instead of coming out to show your work or what you could have done to gain more work, you were a bit rude and started with fees. You just lost some business.