Disrespectful customer service from Alli Victoria…read more I asked for a map and she said "are you a member" I said "yes". Alli said "really???" I said are you for real? She said I need your membership card. I gave it to her and it took 10 min for her to finally come back with the wrong map and she opens it up and acts like she is explaining about the map. In the meantime A gentleman asked if I was being helped. I said Alli is disrespectful and she disappeared. Another lady brought me the correct map. Why have Alli helping customers when she needs training in respectful customer service.

The whole reason I got this service was for roadside assistance and the DMV. For whatever reason…read morethe Sacramento organization can't seem to handle either of these. They do not have people who can effectively communicate working at their DMV office, and they leave you standing for almost at least an hour for any call that you make to roadside assistance. Do yourself a favor and try and get it through your insurance company or some other means.

Very clean place, guys that work here are very cool and helpful. Just got a mail box today and…read moreeverything went smooth and easy! Highly recommend!

Awesome location and friendly staff. Had the opportunity to stop at this Gem. I was met with a…read morefriendly hello . I was pointing to exactly what I needed. I was able to get in and out in a timely manner. This is definitely a spot that shouldn't be overlooked especially if you are in a time crunch.

Came in to ship something. I was in line and thier was a very rude customer that Sandra…read moreunfortunately had to assist. She was so professional and courteous. That takes a lot of restraint and control not to even show it on your face when a customer is rude. Sandra was very kind and helpful with my transaction. I also had the pleasure to meet Jason and John also very friendly.

They are now taking Amazon Returns…read more When I arrived there was no line and I walked right up to the counter. I pulled out my QR code and my package and set it on top of the scale. It didn't scan correctly and she tried it again. Then she politely asked if I was sure this was the right place. OPPs!!! Wrong place. I thought I had checked FedEx but apparently I selected the wrong location. I said I'll be back. I went outside to my next appointment. They were behind so unreturned my item and re-selected FedEx. I went back to FedEx and the staff member had an opening in her line and I tried it again and it went through on the first try. Service was stellar.

Today was the second day within a week that I tried to return an Amazon order but ran into issues…read moreat the store. They have a self-service station that is easy to use however, both times that I went the label maker/receipt mechanism ran out of paper. Both times it caused my label to rip and the label was not readable. There was no way I could've placed it on my Amazon return. The machine would not print out a receipt for me, as proof that I actually dropped the package off since the machine was out of paper. Today I got in line, just like I did last week, so that I could ask to have the paper refilled. The young lady with dark hair who helped me, was extremely rude and short with me. I told her what happened to the machine and she packaged my return and created another label to place on my package. I told her I needed a receipt as proof it was actually sent to Amazon. She told me she couldn't print it since I started it on the self-service machine. I insisted on a receipt since, once in the past, Amazon insisted they didn't receive a package and I wasn't given a refund for my return. (A receipt was printed for me last week when the exact incident took place,) The young lady continued to tell me she couldn't finish what I started at the self service machine. Oddly enough, she re-printed a label so that it could be packaged on my return so I did not understand why she couldn't print a receipt as proof that I dropped it off at their location. I insisted that if she was able to take my package and create a label, that she should be able to give me a receipt for that. After some back-and-forth and her being extremely short with me, miraculously, she was able to give me the receipt that I politely asked for. I remained calm and my demeanor wasn't sarcastic, nor did I raise my voice. I've worked in Customer Service for years and there are nasty and rude people that are extremely difficult to deal with or even speak to. I did nothing but keep my tone low and insist that I get something that she could've easily created and ultimately did. I'm trying to be empathetic because she's obviously in an entry-level role and probably deals with all walks of life, but I wasn't the cause of her poor attitude today.

This spot is always busy -- and somehow always keeps its cool. The staff is consistently friendly,…read morehelpful, and lightning-fast at what they do. Good customer service can feel rare these days, but not here -- they deliver every single time!

This is located next to the Walmart off Truxel Rd…read more Parking is plenty as long as you're not closer to Walmart. I dropped by quickly to return some Amazon items. I like that they do the "no box, no label" method. Service was fast and efficient. There's hardly anyone inside the store. I see that they offer all types of services like TSA Pre Check, printing, shipping, etc.

Located near the Walmart & Home Depot. large Shopping center with many various stores and…read morerestaurants. Was visiting my brother who lives off of Natomas & remembered I brought my Amazon returns with me. Did a quick search for Staples as it's my preferred drop off location in Fremont. Was able to return with no issues. Browsed around the store after returning and found an interesting BIn of Amazon products for sale for $1 in the front and $2- 15 larger items in the back of the store depending on the day you shop. Found some great deals! Wish I lived closer and would return on a $2 Thursday . Fridays is when new items arrive at the $15 price.

Great customer service in this place. The workers treat everyone with respect and are problem…read moresolvers. I just had to return an amazon package and all I had to do was drop off my pre-printed label and the box. They made it easy and hassle free. A no brainer for my business.

Ordered a few prints that I needed quickly, was not happy with how one turned out. They tried to…read morereprint quickly on the spot and it turned out bad in a different way. Communication via email was also a bit rude toned. 2 stars instead of 1 because the gentlemen who rang me up didn't end up charging for the one I had to get printed elsewhere after in a hurry. I won't be back. Disappointed, was hoping to find my new print shop in town after relocating to Sac.

My parents recommended this place to me. Great customer service. Easy, kind, and helpful! #GOCHIEFSread more

Great efficient fast service! Dave is GREAT!! Dave is so nice and it was so fast and had a great…read morepersonality!

In emergent need of passport pictures and was only familiar with a store chain I've frequented over…read morethe years. Their camera was broken and I was referred to AIM. I was greeted the moment I walked in. The nice young lady who helped me shared the picture options, I made my selection and I was heading out in minutes. I've used another mail service business having been unaware of AIM until now, but would patronize them again. Thank you for the swift and friendly service!

Mail was delivered on time. Employee there was very helpful and polite despite being very busy…read more Thanks AIM!