Pros: Longevity of the nails/ polish quality, ambiance/ space itself, customer service and friendliness of staff, wait decent for me to be a walk in looking for full set, pedicure & eyebrows. First time customer on the day before Vday, came in without an appt around 4/5pm after a hair appt in the area. Were busy/ booked but made time for me, which I appreciated. Nails/ pedi came out nice, way they typically would for the most part. Eyebrows were the star of the show, love how she did them ($8 fair price). Would come back for a quick full set/ eyebrows. Staff was very friendly and had strong customer service, phone was dying and was in the area 10-15 mins after I left trying to get an Uber and thankfully though were closed/ closing they allowed me to charge my phone/ wait for my Uber and even offered to allow me to make a call if needed. Not all nail salons have the best treatment of its customers, especially as a Black woman, but they showed the basic human respect/ decency for your business/ personhood, all establishments should show (at least in my experience).
Cons: $$ Cost. They only do gel so for all services you're forced to pay (overpriced) gel price. Full set was $55 & pedi was $35, which are both about $15-20 over the average price for these services else where, also with gel. It was last minute so I paid the cost, especially as they only work with Gel, i figured that was calculated in the extra cost & was optimistic from the appearance of the ambience/professionalism of the salon staff/ decor, that the services might be including something else beyond average for the added price. Basically I was also investing in the hope it would be superior in quality as well, aside from it being gel for the cost. Quality was in some ways a let down for the cost, you would expect to get an even better quality full set and pedicure due to the cost and wouldn't expect all the excess money to be going to gel, since gel is only $5 -10 more on average. However, for the pedicure, I feel it was low quality, she didn't scrub/ get at the dead skin how a $15 pedicure would have anywhere else. Full set also was eh, polish was nice and it did the job and has lasted now at least a week and feel it'll last a good 2-3 weeks but he didn't really do anything to prep my own nail before applying the set/ prep the nail beds so they look nice/ clear as the nail grows out. Still looks nice when you have those ppl who rush and skip this step but often doesn't last as long/ shows and looks more crusty in the nail beds sooner, than had they did better prep of your nails. Also just obviously is less healthy for your nail underneath. Nail shape on full set could've been better as well, also asked for medium, and feel these are moreso short (but maybe I could've been clearer).
In some ways this seemed to be a result of them being rushed, was busy with folks with appt's and trying to walk in to get ready for Vday the next day so could be why they pedicure and full set felt subpar in quality. Got the job done, customer service was strong and location is convenient, would consider going back, for eyebrows/ full set at the least. read more