Eh, is all I could say. Definitely had a better experience at Nails Touch on Summerhill Road. I come to this place here and there, only if need to come here to shop in the area as well. This place is just okay, but nothing above and beyond, and not exceptional service. On a busy day they are a mess. I wanted to come in for gel manicure and pedicure. The gel pedicure was done by one person, Angie was her name I think, then the pedicure was done by another person. Not to mention they just left me sitting on the pedicure chair for forever!! LIKE HELLO, skin is turning into prunes here!!!
I've observed this place enough times to tell that the owners will try to do the gel nails, while the pedicures will be left to the others just so they can get more money for themselves (this will only apply to the walk-in customer only obviously) They would very seldom just finish the entire job on their own because they don't get as much money from a pedicure; I mean why do the pedicure, when they can grab another walk-in customer and do their nails to get more money right? UGH I do look down upon their hungry money making scheme, and I feel bad for the other workers who are stuck doing the "less desirable work" for less amount of money while the owners reap all the benefits, so that's why I would tip those people more than the owners. I really really loathe when they do this because it makes tipping just plain annoying, I would much rather just tip one person than 2 people.
Not only that, Angie who did my nails did such a bad job. She was obviously running from back to back appointments so she was rushing my job, she could have just given me up to someone else who can tend to me more and spend more time on me...but alas not....she would much rather spend rushed 30 minutes trying to squeeze me into her schedule and then squeeze my wallet for the undeserved money. Of course after the rushed job, one of my nails started to come off just after a few days, what a shame...I really do think that if they want to retain their customers, they need to spend the time to make sure we get the best outcomes, and Angie unfortunately did not deliver that. She also always hogs the phone and basically schedule all the appointments for herself if it's a new customer who has no specific nail technician request, that's just plain greedy and selfish and in the end you're just hurting the customer's experience and ruining your reputation if you end up doing a horrible job!!!
If you come here, get your nails done by anyone BUT Angie!! They have some pretty great, nice and helpful other nail technicians in the salon like Trish, Anna and Tommy. I've gotten manicure and pedicures done by them before and they were always so helpful, nice and kind people. Anna was especially sweet so I like her the most and you should definitely give her a try! Lastly, if you plan to return here, make sure you take down the nail of the nail technician that you like, and even THEIR PERSONAL CELL NUMBER!!! I took down Anna's and Trish's cells just so I can make appointments with them and not have to go through Angie. read more