ASTOUNDINGLY INCOMPETENT front office experience!!!…read more I waited over five weeks for an appointment only to show up (in the office) to find that they didn't take my insurance. I even did the online check-in. They didn't even mention that my insurance wasn't covered. I don't know how the doctors there are because, obviously, I didn't get to see one. Doctors that are this sloppy about how their offices are run don't inspire confidence their medical ability either.

Oh my goodness, the lady who takes appointments over the phone hung up on me not only once but 3…read moretimes!!! How frustrating. Not only this but I've called multiple times, referred by my doctor, but no one EVER called me back when they said they would. How am I supposed to feel like anyone there would offer good care if they can't even hire good staff.

Dr. Kocurek diagnosed and treated my symptom in 2 visits. This was after the same terrible…read moreexperience I had at the same urologist Dee C. went to (review 06/06/08). It was amazing, the other urologist took 5 years and no luck. 60 days with Dr. K., and I'm doing great!

After having had a terrible experience with another urologist during a bout of kidney stones, I…read moresucked it up and waited several days for an appointment with Dr. Kocurek. At all times he treated me with dignity and respect and as an advocate in my own care. He prefers to have discussions not in the exam room when you're wearing an ill-fitting thin gown, but in his comfortable office, where you're fully-clothed and feel like a grownup. He is calm and understanding. His office staff is also awfully nice. The hospital recommended this doctor to me and after having dealt with him, I understand why.

Austin Geriatric Specialists provides services to a family member in a skilled nursing facility…read more They provide coverage 5 days per week in the facility with a care giver that is one of the best we have ever had to provide primary care to our loved one. She focuses on the medical as well as psychological aspects of matters impacting the patient and has excellent communication to the patient and family members. They also coordinate extremely well with the staff of the SNF and recommend and then coordinate specialty care. The caregiver has basically stabilized the whole situation for our loved one and the family. And coordinate a very complex surgery and recovery. I wish I could rate higher than 6 stars.

DO NOT USE THIS COMPANY FOR THE GUIDE PROGRAM!!!! They act as if they are part of the screening…read moreprocess for GUIDE BUT ARE NO LONGER PART OF IT!!! They then charge you by billing MEDICARE for an "Assessment" that was improperly conducted by ME (my mother is the person who has Dementia and doesn't speak English). Total BAIT AND SWITCH!!! Be Aware!!

Dr. Trotter is outstanding. He is very thorough, calming and does an excellent job of explaining…read moreprocedures and why they are important. He was a personal referral from another doctor that I respect greatly.

This office decided, without my consent, to reschedule my appointment because the doctor I had…read morescheduled with decided to take this day off. Their version of consent was leaving me a VM stating my appointment was canceled and they had rescheduled it (another month out)... and if that didn't work for me, it was my responsibility to call and change the appointment. Every other doctor I've had chooses to confirm with me directly instead of half-assing it over VM. I checked my VM and don't have that message. It appears that they did not try to reach me after that to confirm. One VM and done. So I just wasted a vacation day at work and a 45 minute drive from Elgin (+ gas abd tolls) only to find out they rescheduled my appointment without any comfirmation. All delivered with a cold and unsympathetic soul punch. "We left you a voicemail telling you to call back if that didn't work for you" was their mentality. TL;DR: they canceled and rescheduled my appointment over VM. Then washed their hands of the responsibility to confirm it with me. I wasted a vacation day, time, gas and tolls because they never confirmed it with me. All for test results that could have been discussed over the phone. Also, their portal is horrible and rarely works.

My first time to have an appointment here. It was very easy to make an appointment and get in to…read moresee the Urologist in a reasonable amount of time. Parking was nice. They have outdoor spaces as well as a small parking garage. My appointment was early in the morning so I still had choices to park outside or in the parking garage. I chose to park in the garage since it was raining. Checking in when I got there was easy. The receptionist was welcoming and friendly. My wait time in the waiting area to be called back for my appointment wasn't too long. The waiting area is nice and roomie with nice comfortable chairs and a TV. The are was very clean. When I got called to go back to the exam room the doctors assistant was friendly and professional. She asked questions about my health history, what brought me into see the doctor and took my blood pressure. She was straight to the point. The wait time before the doctor actually came in was about 40 minutes...longer than I wanted to wait. Once the doctor came in he was friendly and polite. He asked what brought me into see him and he listened to all of my concerns and problems. He took the time address everything separately and made sure he covered all of my concerns and issues. My only problem was, I had a hard time understanding everything he was explaining because I didn't understand some of the terminology and medical terms. I should have said something, but I didn't, so that's on me. I like this doctor and I feel like I'm getting the proper treatment and care. My first opinion of this medical practice is great. I will continue to be a patient of theirs. I didn't mention any names because I didn't get permission to use their names.

Fast service at labs and the other finger wave. Couldn't be happier except having to go there…read moreannually. :-(

Dr. Baker is definitely the Best # 1 Doctor. My husband and I are incredibly lucky to have…read moreDr.Baker. He saved my husband's life. We have never seen such a brilliant, compassionate, friendly, kind doctor with an excellent job. Dr. Baker removed my husband's one kidney successfully due to renal pelvis cancer. He cleaned all connected organs. He also found and completely removed cancer in the bladder when he did a biopsy on the renal pelvis. My husband and I are incredibly amazed at his excellent job, kindness in the complete positive sprite. He always explained everything in detail as we understood quickly and easily about what was going on, listened to our questions and concerns patiently, and explained everything thoroughly with peaceful smiles. It made us so comfortable and confident to deal with such a difficult time fighting with cancer. Thank you so much, Dr. Baker!

The previous reviews going back to 2014 are correct when they say Urology Austin has a phone call,…read morefront counter, no call backs, can't talk to a nurse problems. If you need to talk to a nurse the crappy third party can only take a message. You better pray it's not an immediate need because these people will not get back to you for up to a week. We usually have to call again and leave a message again. The time to get to talk to a nurse takes around two weeks. If you miss the call you will not be transferred back to a nurse either. This insane process will start all over. This problem has been notated not only by us for two years with the nurses, Dr. Maloney, the office manager but also on yelp with other patients since 2014. The second problem is the portal. What a worthless, useless unreliable piece of garbage. It doesn't work. We have relayed for two years that it doesn't work. We have told the nurses, the front office staff, the office manager and Dr. Maloney to no resolution. We have been lied to by one of the many office managers who said "it's a new program and we are working the bugs out."I called the two office managers who told me this out and let them know that wasn't true because literally on yelp the same problem with the same exact statement was given to multiple patients over the course of years and I know this because it was recorded as a complaint on yelp since 2014 and even back then the old office manager back then was lying to patients. Third, Urology Austin goes through office managers like water through a faucet. I don't know why but I've overheard office staff commenting about this fact. Thirdly; Dr. Malone doesn't address root causes. He treats symptoms, doesn't answer questions, rushes through your appointment, and if you request more testing, you're ignored. He gloats that he does three surgeries a week. That seems highly excessive. Why is he not solving the problem of why certain conditions are existing to begin with? He also never remembers patients. We don't expect to have a close relationship but after two years and you're still introducing yourself as if it's the first time meeting us, then this doctor should be examined for dementia. Fourthly, front office staff. There one woman in particular. We tried the formal complaint process to no avail. She has her cell phone at the cr desk and plays music on it. Cell phones record everything regardless of whether the record button is on or not. This HIPPA violation was never addressed by the office manager. I was refused information and paperwork to file a formal HIPPA complaint. Fifth; I complained that the third party was asking medical questions. This is a HIPPA. Violation. Again, I was ignored when I requested to file a formal complaint in writing. This area is devoI'd of urologists. This company is taking advantage of this fact and not doing its sworn duty to care for the patient. This is a corporation and they treat the patient like an assembly line.

It was clean and parking was fine. The team wash pleasant. But I have seen two different doctors…read morehere and felt rushed each time and the third one didn't follow-up like they said they would. Update: lowering my score as I've seen three physicians here, felt rushed or lack of info on each visit, usually you're given up to 15 minutes with a doctor per most insurance plans but here you only get 5. It's been a consistent trend. I went hoping to get information but instead I was brushed off and given a prescription that I didn't even need. I've been coming here for over ten years on and off and it's just gotten so much worse. Dr Mobley heard my situation for less than five minutes and said "if it's not bothering you don't worry about it" and rushed off as I tried to say it was bothering me. Saw dr Jones and again less than five minutes, just wrote a prescription that I didn't even need and finally ordered some test. Then I see his nurse practitioner to go over the notes and she to time with me but she made a suggestion that previous doctors told me would be bad for me and kept going on about it even after I said it was a bad idea and I've already done it. We had to wait for more results. She was supposed to call me with the final results. Two weeks later and I got a call from someone else telling me to make a telehealth appointment. I've already seen three doctors there, paid all my bills, was told I'd receive a call with results. This place really doesn't have its ish together. I decided to look up the owners and it seems it's private equity. I really feel that the doctors are being forced to burn and churn.

Find a different practice. After years of challenges, I'm looking elsewhere. I'm frequently out of…read moremedicine for weeks or months, even after trying to start refill procedures a month in advance. They are horrific in terms of returning calls, ordering lab work, working with pharmacies and more. I understand they are overburdened but if they have so much traffic that it causes months of delays, you could argue they should have the revenue to hire more staff and streamline efforts. Also, they do not acknowledge any challenges they create and there doesn't seem to be any escalation paths at all. Walk away.