This office decided, without my consent, to reschedule my appointment because the doctor I had scheduled with decided to take this day off. Their version of consent was leaving me a VM stating my appointment was canceled and they had rescheduled it (another month out)... and if that didn't work for me, it was my responsibility to call and change the appointment. Every other doctor I've had chooses to confirm with me directly instead of half-assing it over VM. I checked my VM and don't have that message. It appears that they did not try to reach me after that to confirm. One VM and done. So I just wasted a vacation day at work and a 45 minute drive from Elgin (+ gas abd tolls) only to find out they rescheduled my appointment without any comfirmation. All delivered with a cold and unsympathetic soul punch. "We left you a voicemail telling you to call back if that didn't work for you" was their mentality. TL;DR: they canceled and rescheduled my appointment over VM. Then washed their hands of the responsibility to confirm it with me. I wasted a vacation day, time, gas and tolls because they never confirmed it with me. All for test results that could have been discussed over the phone. Also, their portal is horrible and rarely works. read more

They missed my best friends husband's cancer. Then proceeded to do surgery on my husband for his prostate but refused to removed the 15 kidney stones he had. He is permanently messed up from these 2 things. When a urologist says kidney stones dont cause pain...RUN! read more

Impossible to schedule appointments. Online portal rarely works, leaving you to call to make an appointment. 2 separate automated systems send you in circles and if they call you back, they don't have any of your info despite having been a patient for years. I cannot get out of this place fast enough. Good doctors being pulled down by poor and outdated operations. Go elsewhere. read more

Dr. Trotter is outstanding. He is very thorough, calming and does an excellent job of explaining procedures and why they are important. He was a personal referral from another doctor that I respect greatly. read more

Dr Trotter is thorough, professional, and empathetic. A good listener. Discusses all possible treatment options. Patient enters into treatment decisions. Clinical staff is exceptional. Alao easy to schedule. Highly recommended. read more

Dr Trotter thinks he is a hot shot cowboy and is arrogant, has zero empathy, is a poor surgeon and runs a terrible office. Stay away from him. He is an average to poor surgeon at best. Certainly not a competent physician. After experiencing a severe injury following surgery by him, he never called to see how I was even though I was seen for my severe injury in his office by his PA (who appears to know nothing about medicine). I also sent multiple messages through the patient portal that were not answered. He also did not ask about my healing or even examine the area of injury at my follow-up post op visit. I was out of work for ten days with the injury. tRotter did not care at all. You would think a surgeon causing a surgical injury would be apologetic and try to do everything possible to treat the pain and prevent complications. Instead dr tRotter showed zero interest or compassion. His PA admitted while seeing me in the office, that he had no idea what caused the injury or how to treat the injury, nor did he discuss with dr tRotter though tRotter was available in the office that day. This speaks to the horrible training of this PA and the totally inadequate supervision by tRotter. dr tRotter did not warn me about the possibility of the complications I experienced though later said he knew full well about them. I did not sign an informed consent indicating the possibility of this injury. He dismissed my injury once I discussed it with him. I have spoken with the Surgery Center where I was injured. The injury occurred either in surgery or the recovery room. The supervisor was very empathetic, took me seriously and has changed procedures at the center, written new consent forms warning of the danger due to Dr Trotter's treatments and instituted training for all the nurses there. I am quite satisfied with their response. They do not want to injure people, they want to help. Hopefully trotter won't so easily injure other patients, at least not at this surgery center. dr tRotter also told me to ignore X-ray findings of possible kidney and pancreatic cancer. Fortunately I saw some actual physicians who disagreed and have taken their advice not tRotter's. I am a colleague, an MD, and he told me not to monitor my urine at home with test strips available over the counter to anyone. Blood in the urine only detectable by test strips is one sign of my cancer recurrence. Apparently he would rather I not detect this at an earlier time when more easily treatable. I am not sure if he should still be practicing medicine due to his arrogance and poor surgical skills and terrible office management. At any rate, avoid this charlatan. He is a poor example of a physician. I have been told this by several of his surgical colleagues as well. Trot away as fast as you can from this physician imposter. My rating for him is actually minus 5 stars but the lowest I can give here is a one. He is a very short man. I wonder if that explains his attitude. He wears high heel boots to try to make up for his stature and insecurity. It's not working! read more

Previously used Dr. Trotter and was very pleased. However, the current office situation is unacceptable. Phone calls are never answered, and voicemails do not bring a call back. The patient portal does not have a choice to request an appointment. read more

My husband has seen Dr Trotter several times due to his testicular pain for the past 4-5 years. The last time he saw Dr Trotter, the doctor said to him, "What do you want me to do? Cut your testicles off? I mean, how do you talk to a patient suffering so much pain? It is unconscionable. Obviously, the source of this pain has not been found yet. But to talk to a patient like that... read more

This is a recommendation of Midtown Urology for anyone in Austin wanting a vasectomy. I had a very simple pre-screening call with a nurse/tech during which I opted to pay a little extra for nitrous during the procedure. I showed up for my appointment a month later, had almost no wait, and chatted about movies with the nurse/technician for a few minutes while I started the nitrous and he prepped everything (I shaved at home). Then, I had an almost completely painless procedure (I think there were maybe two pinching sensations, which the doc warned me about) and spent the whole time just chatting with the doc about work and tv shows. My doc was Michael Trotter and he was very chill and did a great job. The whole thing, from leaving the house to getting home again was maybe an hour and a half total. I've had much more uncomfortable and painful dentist appointments. After the procedure, I relaxed for a weekend watching movies and icing the area per instructions and it healed perfectly. Fast forward two months and I just got my results that there were ZERO sperm detected in a sample I dropped off for testing two days ago. I'll still do the second test in a month or so for the "official" sterile diagnosis, but I'm comfortable recommending Midtown Urology and Dr. Trotter at this point. IMO, if you're sure you don't want kids, then getting the snip is a VERY easy way to GREATLY reduce the likelihood of you ever having kids. It's also a great way to eliminate at least one risk of sexual activity and help share the burden of family planning/bodily autonomy with your partner(s). If you're local to Austin, I recommend Midtown Urology for that procedure. read more

Dr. McClintock was great and has a very calming bedside manner. That's the only reason this isn't a 1 star review. The front office staff is the polar opposite. It's impossible to reach anyone on the phone, despite calling non-stop for 20-30 minutes at a time. Voicemails aren't returned, and the patient portal is a mess. I received the initial patient portal login, the password didn't work and it could only be reset by the staff. Tough to get it reset when no one will answer the phone. I was overcharged for my initial consult by more than 100%, and when I brought it up with the front desk they claimed the $111 charge was accurate, even though my insurance claim says I should have paid closer to $50. When I finally got logged into the patient portal, I brought this issue up and received zero response. When the scheduler called me to confirm my procedure, I asked how much insurance would cover and was told I was paying out of pocket for the entire amount, $500. I called insurance to find out the entire amount was covered. Then spent a day trying to reach their office to confirm. Surprise, surprise, no one answered the phone. The next day I finally reached someone in billing, only to be told that billing doesn't interface with insurance (huh??). I had to give them a bad review on their internal survey before anyone would actually return my phone call. Surprise, surprise, within an hour of submitting the survey, I got a phone call back. I realize that there's a constant battle between providers and the insurance companies, and we never really know what will be covered. But overcharging the patient and hoping they don't call you to get it back IS NOT THE WAY TO DO BUSINESS. Quoting clients full price when they have pretty good insurance IS NOT THE WAY TO DO BUSINESS. Refusing to answer your phone during business hours is IS NOT THE WAY TO DO BUSINESS. read more

On my first visit I waited 45 min. to see Dr. Trotter. He gave me 6 minutes of his time and billed my insurance $400. There was a problem on my insurance billing and I immediately started to fix it. It took several months to sort it out and I keep their office informed every step of the way. I followed up calls to them probably 8-10 times, keeping them in the loop. Finally the problem was resolved and I called to let them know. All good... NO. they sent the bill to collections! I called (Dianna?) and she was rude, dismissive and arrogant. She put me on hold and then hung up on me. She told me Doug was going to resubmit the bill. The whole experience with Midtown Urology was awful. They are only in the business to get the cash. They treated me as a payment. I would never recommend them. Find another doctor who will treat you with respect and an office staff who enjoy their clients. read more

Dr Trotter is very personable and takes his time to explain things. Dr. Trotter and his staff are the absolute best. They are friendly, courteous, professional and the most knowledgeable people. I highly recommend Midtown Urology Associates. read more

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Dr. Trotter is simply amazing. Superb quality medical care. He actually sits with me and doesn't seem rushed and he talks with me, shakes my hand, excellent bedside manner. The office staff is wonderful. This is my doctor. read more

I participated in Midtown's Zenflow spring study. This is also called the Breeze. My experience was painful and with serious side effects: passing massive blood clots and blood for 36 hours. Frankly, the toilet bowl ended up coated with blood. I experienced urinary pain for 3-4 days after. The study's informed consent document minimized these bad side effects when in my opinion 100 percent of participants have them. Another negative was, while, under the influence of nitrous oxide, receiving a half dozen hyperdermic injections into my prostate without warning. I had no inkling this was going to be done. I do not recommend participation in this study. read more

Might just be the BEST customer service of ANY healthcare establishment in the city of Austin! Dr. Trotter and his staff are amazing, especially Desiree and Hailey. Going through IVF, my wife and I felt very taken care of as the staff at Midtown was constantly in communication with us to let us know of updates and additional education. The IVF process can be a challenging and emotional one, and Midtown shows the care, concern, and sensitivity around it that we weren't finding at other institutions around town. I cannot recommend Midtown Urology highly enough and thank them so much for helping me and my wife through IVF. read more

The medical professionals are excellent but the office management is deplorable. They no longer take phone calls. The staff allowed a routine prescription to expire despite the doctor approval and repeated pharmacy requests. I could reach NOBODY with Urology Associates to get it filled for a week or more. Still trying. The management is callous and uncaring, likely incompetent too. Perhaps they have been acquired by a private equity company that puts profits over client healthcare ? read more

I would NOT recommend this office at all if you are a Cigna member. First off, I had to convince the doctor to look into my case more. Then He sent my labs to a non-network place. In which I got a BIG bill for. They did not notify of any anything. I also wanted to get my parking validated and they do NOT do this at all (other provider in this building do every time FYI). I have a high deductible and they charged me but stated if they need to give me back money, they will put it back on my card. Once I was owed money they stated "I can only give you a check". DO NOT recommend this PLACE AT ALL. Many problems and in the end, they did nothing for me. read more

Dr. Michael Trotter and Jesus Ibarra were thorough, polite and answered all my questions. I was a bit apprehensive before the visit but after the very first visit, I felt more at ease. Front office staff were excellent too! read more

After wrestling with the traffic through Austin--a drive that never seem to end!. We finally arrived at Dr. Trotter's office, it was a relief to go in and be welcomed very quickly. The wait was much shorter than expected and the receptionist were very polite, professional,and courteous. read more

I highly recommend Dr. Trotter and his professional staff. I appreciated his direct manner without being insensitive to my prostate cancer diagnosis. Dr. Trotter explained and discussed all my options with clarity and "softened" the blow about cancer. His good humor and CONFIDENCE helped to instill optimism in the outcome of my subsequent surgery. Dr. Trotter is an excellent surgeon- Best in Austin His staff K.T., Andrew and Sara were very professional and helpful every time I called. I am recovering and looking forward to many golden years ahead due to Dr. Trotter. read more

Dr. Trotter is excellent, and the whole atmosphere of his practice is friendly and professional. I feel very happy with the treatment I receive there and would not hesitate to highly recommend Dr. Trotter. read more

I am an intensely private person, and the issue which brought me to Midtown Urology is delicate and could be quite embarrassing. Andrew put me at ease immediately. He was extraordinarily knowledgeable, thorough and kind. The service he provided has changed my life for the better, and I'm extremely grateful. read more

My wife and I recently relocated to Austin after 30 years in Dallas and needed to establish a new network of exceptional doctors here. A good friend of mine in the medical field who regularly calls on doctors all around referred me to the absolute best urologist in Austin, Dr. Michael Trotter. I called for an appointment yesterday, expecting to have to wait for several weeks if not months and was shocked when receptionist Ashley said they could work me in this morning! My appointment was nothing short of exceptional, exceeding my expectations in every way. The testing was very efficient and thorough and it led to a diagnosis that identified a much less severe root cause than I was fearing (i.e., easily treatable overactive bladder as opposed to prostate BPH that would likely have required surgery). Needless to say, I have found my go-to urologist and I highly recommend Dr. Trotter and his exceptionally qualified and friendly staff to anyone with urologic issues of any type! read more

Dr. Trotter and the staff here are top notch. Being that this was the first appointment, they were extremely patient with answering all my questions. I even had two doctor friends join me in the examination room and both were thoroughly impressed with the kindness and knowledge expressed in the consultation stage. Or as I now refer to it as the over worry stage. Highly recommend them. read more

Dr. Trotter may be an excellent urologist but I'll never know. He is chronically late for appts and his staff thinks this is just fine, replete with a high and mighty attitude that reeks of poor customer service. read more

Dr. Trotter is an excellent physician. I first started seeing him several years ago when he was just starting out with this practice. I have always had a good experience with him. Dr. Trotter is friendly, informative and really cares about his patients. His office does get busy so try to make an appointment first thing in the morning or after lunch. read more

These guys are my new urologist of choice. I was seen promptly and provided with the best medical care I could ask for in my situation. I only worked with the RN at this point, "KT". She's outstanding. read more

Dr. Trotter and his entire staff are excellent. I was anxious about an issue and they found the time to meet with me, perform tests and resolve quickly. That means so much to me, and if they are reading this, thank you!! read more

Dr. Mazzarella was knowledgeable and patient. Explained my options thoroughly and with care. Wonderful staff and overall facility. Felt well taken care of. read more

I was referred to Midtown Urology Associates from a friend of mine in the Army who just came back from deployment. As a navy Veteran myself who works in the healthcare industry I'm pretty picky and critical when it comes to choosing a doctor. Wow, I was impressed!!! The front desk was nice, the doctor was patient and answered all of my questions, and the billing lady spent like 10 minutes on the phone with my insurance just to make sure I didn't pay more than I was supposed to out of pocket. Great professional practice with great service. read more

Their website states they take tricare and when you call tricare they are listed as a provider for tricare remote. However the doctors here have chosen not to help current military members with tricare remote . The front desk said they can pick what they want to take and they do not want to take this insurance only standard and life tricare programs.I pointed out that they are still listed as a remote provider and she simply said "well we can decide at any time we don't want to take it and we decided we do not" I pointed out how terrible it was they do not help all military and she says the doctor is helping by seeing my husband for $250 and cost of testing . Wow real generous lol!!You can go to MD Anderson or the Mayo Clinic for less than that! Do not support this office!! Eventually they will choose to not take any tricare. Do not fill this office's pocket with any business or money! read more

I strongly recommend Dr. Trotter and every one in his staff. My surgery went much better than I expected. My anxiety about the condition and surgery procedures in general prompted me to ask many questions, occasionally more than once, always receiving complete and respectful answers. All services have been performed with professionalism, courtesy and care. read more

I am Dr. Masarellas's patient. I have no experience in expectations to rate higher. All is well. I am treated cordially and professionally.

Dr. Trotter was very professional, knowledgeable, and easy to talk to. The only downfall is the wait. I think I waited close to an hour before I got called back. Maybe it was an unusually busy day or something. Other than that, everything was great. read more

Dr. Trotter and his staff are knowledgeable and professional. He recently implanted the Urolift system in my prostate and explained in detail what would happen. My recovery was just as he indicated and Urolift works perfectly for me. An outstanding doctor and care team is available at Midtown Urology Associates. Ron T. read more

I found Dr. Trotter to be very professional and easygoing. There are so many medical offices that no matter how great the doctor is, the staff has been scraped from the bottom of the barrel. This is not the case here. They have been very courteous and responsive with every dealing I have had with them. read more

I recently saw Dr Trotter for a UTI with blood in the urine. Dr. Trotter and his staff were great. I found him to be professional and quite comforting in his manner. I underwent a cystoscopy with no problem. Thank you Dr. Trotter for your care! read more

I was referred to Dr. Trotter because of a high PSA reading of 4.9. After an exam, he said I did not have prostatitis, even though he did not yet have test results. The test came in and revealed a PSA of 7.9. I spent the weekend thinking I had cancer. When Dr. Trotter finally called me, only after the urging of my treating physician, he had not even read the test results or reviewed the questions I had emailed. He wanted to do an ultrasound and biopsy right away. I researched and learned that an MRI would be non-invasive, but Dr. Trotter wanted to do the procedure. Based on the advice of an expert in Florida (I was ready to fly there) biopsies are risky and other options should be tried. I offered to pay for the MRI but Trotter wanted a procedure. I decided to take herbs and antibiotics and retest. My PSA went back down to 1. It was prostatitis all along. Insurance paid for the tests and a portion of Dr. Trotter's bill. I refused to pay the rest based on this terrible service and advice. He will not let this charge go and has a collection agency trying to collect the $179. No way I will pay this. One would think he would feel badly about the possible unnecessary procedure and poor service and let it go, but he will not. read more