a small car loan with high interest. i reckon i do appreciate getting a loan in general…read more unfortunately the amount paid for the car and the amount in interests are almost the same.

I bought a 2018 Subaru Outback 4/30/26. I refused the…read morewarranty but the Dealer added in anyway. The next day I protested and a new contract had to be revised by dealer. It was and my dealer sent new contract to Capital One, I've been on the phone with them every day for an hour. They keep pestering me to sign up to their site for new auto account. I refused until they showed correct dollar amount financed. I have been trying to solve this problem since 5/1/26 and they cannot set-up my auto account. User name was rejected, they say they will clear that. Today I got all the way to user name and password but showed my phone number as wrong, which an Agent named Anika, from presidents office noticed but never corrected. Now my first payment is due in 5/12 and they can't correct my phone number for 7 to 12 days ( past my due date). Anika from so called Presidents office gave me her private phone number with Ext. O to directly reach her. It was total B.S.; the number put me through their boiler room of agents who don't speak clear English. Capital One Finance is a Cluster F##ck of incompetent employees and you have to tell the AUTOMATED SYSTEM requesting AGENT several times before you're connected to an agent (never same one) with terrible English. I have a credit card with Capital One for 10 years and have no complaints-very professional. I recommend finding your own finance company and be pre approved before dealing with Capital One before purchasing car. Even though my contract was changed within 24 hours on 5/1/26, the change has not been rectified and when I thought all was resolved, their site shut me out to create account for auto-payments simply because they wrote down wrong phone number. WHAT THE HELL.!!?? They are incompetent CLUSTER F# # K S !!!

Please take this for what it's worth, since every experience is different…read more 1/21 about 9am I call to confirm car is still available, Andre confirms that it is, so my wife and I make our way to the dealership about an hour away. We enter the building and I find Andre in the back office and wave at him. He makes his way towards us and we walk out to the garage to look at the BMW M235i. He starts the car and back up as my wife and I are looking at the car. Very first thing I noticed is that it is missing the tow hook cover, so I asked "will they be replacing that?" He assured me they had the piece or else they would order it. Now onto the 2nd thing, I see it has 1/4 tank of fuel, so I ask "will you fill it up if we buy the car?" Andres response was "oh yea definitely that's what we do" [remember this]. 3rd thing noticed there is no floor mats in this car, didn't get a chance to ask about it because he was texting on his phone and he sent us on our way for a test drive, but even before leaving for the test drive I see that it has mixed sets of tires, I wanted to check because it was raining and wanted to make sure it was safe to drive. We go on the test drive and the car drives well. We come back to the dealership and enter Andre's office to discuss the car. Ask him to send me carfax in the car which he obliged and it all checked out. I asked him a couple questions about the car to where he had no clue about details or the information I was looking for, but almost sounded like he was yupping me not quite paying attention because his face was on his phone texting the whole time. So he brings in a buyers sheet. My wife and I are looking over the buyer sheet and we see that the OTD price is $25000ish dollars. I start questioning why it's so much and instead of being able to explain anything Andre goes and gets his finance manager to come talk to us (at this point Andre looks a bit annoyed), so finance manger comes in and we start talking about cost and monthly payments. I explain that I need my monthly payments to be under $400/mo, not $490, not $401 not $407. But under $400 specifically because my son would be the one paying the monthly note on this car. He says he can't do anything to help with that, but then I point out why is there a fee for $1450. They called it a reconditioning fee, so I ask "what is all included in a reconditioning fee?", he gave the speal of we do a 120pt inspection, wash the car, and shine up the engine bay. I responded with "I'm not paying that", he gave me the face of utter disgust and responded with "every dealership has a reconditioning fee" to which I replied "absolutely not because I was also working with another dealership in Fort Worth where my price OTD was $21,000". I also explain to them that if they were truly reconditioning the car, that it would have matching tires, tow hook cover, matching brakes, and etc. So he goes back and removes the reconditioned fee, so we continuing discussing the price, they keep wanting more money to put down but I explained that I don't have more to put down and that I feel the gap insurance was too expensive, to which I was correct. So we ended up Walking away from the deal, not because we couldn't come to terms but my wife and I simply just did not like the smug attitude from both Andre and his finance manager. So we were back to square one again, but my son really wanted the car that Andre had and so I called to make a deposit on it, so that we could go the next day to purchase the car. Andre went ahead and took my deposit but did not inform me it was non refundable until it was emailed to me (poor communication). Come back next day and complete the deal, but to my surprise Andre refused to fill up the tank as promised and said his finance manager said NO!!! Because we refused to pay the reconditioning fee, to which Andre lied and said he told me about it when I first walked in to look at the car, said he could bring up the cameras (but never did when I asked him too). Finance manager never came back to congratulate or shake hands which I found odd. Throughout the whole process Andre did not offer any refreshments to my wife, while we watched his coworker offer it to the other customers there. He was too busy texting and taking phone calls to care about his customers.

Found a 540i online at their dealership that had everything I wanted. Talked to Andre about a…read moreprepurchase inspection. He indicated they did them all the time. Arranged for one very close to their dealership and called back to schedule. Was told they would not let the car leave the lot for an inspection. Ok, I scheduled another inspection at the dealership. Preinspection company called me back and said they were not allowed in at the dealership. Called Andre and he said they 'had a problem with that company.' Clearly they don't want the car inspected. Will never look at this dealership again.

Jared is AMAZING!! The moment you walk in the doors the are immediately greeted by a very friendly…read morestaff. I felt like I was part of a family!! Zero pressure!! I wouldn't go anywhere else, Ecarone is the BEST!!

I recently purchased a vehicle from this dealership and the entire experience was seamless and…read moreexcellent. Kim assisted me throughout the process, and she was outstanding, and very helpful, personable, and truly professional. The whole staff demonstrated courtesy and efficiency, working together smoothly to ensure everything was handled well. I highly recommend this dealership, and especially Kim. Ash was also very kind, courteous, and helpful.

Came here to look at two bmws. They won't budge from their price listed. We asked for 1k off and it…read morewas a flat no. Sales person wasn't super helpful but she was present and tried calling owner twice to ask for any discount on price. But zero budging.They didn't even ask for our number for follow up or anything. They didn't seem to want our business at all...or even try to negotiate at all. Disappointing experience but I can only guess it's because they feel their prices are reasonable so I'll tell y'all now so you don't come there thinking you can get any kind of negotiation in play and waste your time. If you're fine w price that's listed then it's worth the time to come. FYI; after owner read my review he was rude and said i was abusing my privilege as a reviewer...but I replied back saying 3 star is a mutual experience, not good nor bad. Just seemed so unprofessional for an owner to be that way; especially since I did not give him a 1 Star but now I wish I did (just to be spiteful Hahahaha!) but I wouldn't do that simply bc it's truly not deserved.

BUYER BEWARE!!!! We live out of state and purchased a used…read moreAudi Q7 from this dealer. After we received the vehicle via delivery, we found so many issues with the vehicle that were not disclosed to us. We attempted to contact the dealer multiple times to speak to John, each time we were told he was not available and would call you back. My husband also wrote multiple emails and provided pictures of our concerns with no response back. After 4 unreturned calls John called me thinking I was a new customer he wanted to sell a car to and discovered I was not. When I started to tell him about all the issues that were not disclosed to us he argued with me stating we waived the 3rd party inspection and hung up on me. The car needed an alignment badly, 2 cracks in the windshield, the driver visor was broken and filthy, inside the center console was filthy, only 1 key fob when we were told there was 2, the ceiling of the trunk was riddled with black streaks, multiple body scrapes and scratches. It was so disheartening to think a dealer would send a car to someone like this. As of right now we have spent over $600 to ger the car exterior and interior detailed and get the alignment fixed. The 2 windshield cracks have not been fixed yet which will be another cost will we will have to put out. We simply want compensated for these issues! To note my husband just purchased a used Audi Q5 the week before from a local dealer, the car was cleaned and detailed prior to his purchase, they even found a scratch and told him to come back and they would buff it out, which they did. That is what a normal car dealer does.

I've been a member of Navy Federal CU for a number of years and most of my transactions have been…read moredone via phone or online. But regardless of doing business by phone or in person, I have always...repeat...ALWAYS experienced great customer service. Additionally, I like that their interest rates, on their CDs for example, are always current and generous and that they offer numerous opportunities to really save and grow your money for both short and long term. I also find their online app easy to use. Thanks, people, for making my experiences with Navy very enjoyable.

This is for the credit card services of NFCU. After 4-5 years of having a credit card with them,…read moreand NEVER EVER late on a payment.... I have direct deposit with them since opening the account. My wife has direct deposit with NFCU as well. I can honestly say, when I sent an email asking why the closure, they said the "system" does random credit checks when a card is about to expire and the "system" determined that I no longer qualified. HUH? The "system" that approved me years ago, they "system" hat could never find a late payment if they tried..... ok all of a sudden, I don't qualify. Well I did a background check and determined NFCU doesn't qualify to continue to receive me and my wife's direct deposit. We know you won't care because you are the number one credit union in the country... we get it. So now I am looking for the number 4-5 best credit union. #4 or #5 credit union will want to catch up to NFCU, there fore, their customer service, their way of treating customers right just may be better. So long NFCU, judging by the way you treated me, I would say you are glad to get rid of me and that is totally fine with me.

The Allen Branch is ah-ma-zing!!!!! :) Even when it is busy, they make you feel seen and heard and…read morenot rushed. We came in today to open up a checking account for my daughter, who just turned 12. While we were putting in some money into her savings account, the teller (Abbi) asked about our summer plans. I told her not sure because we were in the process of selling our house. She told me to definitely look into mortgage loans through them because they have really good rates. She put me in contact with Matt Stewart, who did a great job giving me all the information I needed. Also, Chris helped us set up the checking account and he was kind and walked my daughter and myself through it all. There was also a new worker learning "the ropes" (didn't get his name, sorry!) who was very helpful and attentive to our needs (even asking if I needed him to walk my son out to the car where my husband was picking him up) and letting us know about getting our free coffee. All of them made a point to tell us goodbye as we were leaving. All in all, I'm very pleased with this bank's customer service, not to mention the sweet young lady that always greets us each time (I cannot remember her name either, sorry!).

first time here. went to a sombr concert. it was decent overall. enjoy the free parking, such a…read morerarity with venues like these. the garage was pretty big and right across the entrance too. so convenient. didn't take that long to park either. inside is clean and big. staff were helpful in finding entrances to the seats. concessions pricey but expected. not the biggest event venue, but not the smallest. would come back again

They pushed the warranty so many times even though I told them I didn't want it. They told me some…read moreappearance warranty was mandatory for all cars even though it says "accepted warranty".Then when I told them I wanted to do 48 months instead of 72 months they told me that my interest rates would increase. We left then but the manager called me and magically the rate went down. Not to mention they don't take outside financing, but when I called my credit union afterwards they told me it's just a lie they say to make more money and I got it refinanced in a month.They told me I have to wait 3 months to refinance go go, bro Then when everything was said and done they gave me the car with the gas almost empty I asked why they don't fill it up and he told me it's standard to only fill it up 5 gallons even though my cousin and uncle has previously bought from them and they filled up his tank.

My sales rep Mo and Finance guy Chris were seriously the best. I've been to 4 different dealerships…read moreand have never gotten to speak with the person running the numbers the way that Chris came and explained everything to me. They were willing to actually work with me on getting the price down as much as systemically possible. All while calming me down from frustrations with the appraiser. Granted we were there for a few hours but we were making a huge purchase so I was ok with it by the time we left with keys in hand. They really deserve 5 stars here, but I selected 4 so for 1 you know this isnt some bot writing the review, and 2 the appraiser here is an asshole. Don't know they guys name and didn't care after the way he acted the way he did when I questioned the low bid on my vehicle. He said there was hail damage on it and there obviously wasn't. I took the sales rep and manager there to show them. Regardless we left happy. Long story short the wife is loving the new vehicle and I couldn't have asked for a better team than Mo and Chris. I'll definitely be referring friends here because of those 2.

Recently refinanced a car loan. I registered my account but could not access online with my other…read moreaccounts. I just called and was hung up on four times. Twice by actual representatives. Terrible service.

Always had good service, paid off my car early and received a EPO refund check in the mail however…read morethe post office lost it for a few months and by the time I received it the check was past the 180 days date. Called the 800 number and spoke with a very nice man who was able to arrange for the check to be reissued. Only hard part was getting past the automated system to a live person. Once I did the call was completed in less than 10 minutes and now I am just awaiting the new check to arrive. Yes, I recommend Capital One Auto Financing.