Please take this for what it's worth, since every experience is different. 1/21 about 9am I call to confirm car is still available, Andre confirms that it is, so my wife and I make our way to the dealership about an hour away. We enter the building and I find Andre in the back office and wave at him. He makes his way towards us and we walk out to the garage to look at the BMW M235i. He starts the car and back up as my wife and I are looking at the car. Very first thing I noticed is that it is missing the tow hook cover, so I asked "will they be replacing that?" He assured me they had the piece or else they would order it. Now onto the 2nd thing, I see it has 1/4 tank of fuel, so I ask "will you fill it up if we buy the car?" Andres response was "oh yea definitely that's what we do" [remember this]. 3rd thing noticed there is no floor mats in this car, didn't get a chance to ask about it because he was texting on his phone and he sent us on our way for a test drive, but even before leaving for the test drive I see that it has mixed sets of tires, I wanted to check because it was raining and wanted to make sure it was safe to drive. We go on the test drive and the car drives well. We come back to the dealership and enter Andre's office to discuss the car. Ask him to send me carfax in the car which he obliged and it all checked out. I asked him a couple questions about the car to where he had no clue about details or the information I was looking for, but almost sounded like he was yupping me not quite paying attention because his face was on his phone texting the whole time. So he brings in a buyers sheet. My wife and I are looking over the buyer sheet and we see that the OTD price is $25000ish dollars. I start questioning why it's so much and instead of being able to explain anything Andre goes and gets his finance manager to come talk to us (at this point Andre looks a bit annoyed), so finance manger comes in and we start talking about cost and monthly payments. I explain that I need my monthly payments to be under $400/mo, not $490, not $401 not $407. But under $400 specifically because my son would be the one paying the monthly note on this car. He says he can't do anything to help with that, but then I point out why is there a fee for $1450. They called it a reconditioning fee, so I ask "what is all included in a reconditioning fee?", he gave the speal of we do a 120pt inspection, wash the car, and shine up the engine bay. I responded with "I'm not paying that", he gave me the face of utter disgust and responded with "every dealership has a reconditioning fee" to which I replied "absolutely not because I was also working with another dealership in Fort Worth where my price OTD was $21,000". I also explain to them that if they were truly reconditioning the car, that it would have matching tires, tow hook cover, matching brakes, and etc. So he goes back and removes the reconditioned fee, so we continuing discussing the price, they keep wanting more money to put down but I explained that I don't have more to put down and that I feel the gap insurance was too expensive, to which I was correct. So we ended up Walking away from the deal, not because we couldn't come to terms but my wife and I simply just did not like the smug attitude from both Andre and his finance manager. So we were back to square one again, but my son really wanted the car that Andre had and so I called to make a deposit on it, so that we could go the next day to purchase the car. Andre went ahead and took my deposit but did not inform me it was non refundable until it was emailed to me (poor communication). Come back next day and complete the deal, but to my surprise Andre refused to fill up the tank as promised and said his finance manager said NO!!! Because we refused to pay the reconditioning fee, to which Andre lied and said he told me about it when I first walked in to look at the car, said he could bring up the cameras (but never did when I asked him too). Finance manager never came back to congratulate or shake hands which I found odd. Throughout the whole process Andre did not offer any refreshments to my wife, while we watched his coworker offer it to the other customers there. He was too busy texting and taking phone calls to care about his customers. read more

Autos of Plano - Auto Loan Providers Near Me - Plano, Texas

Found a 540i online at their dealership that had everything I wanted. Talked to Andre about a prepurchase inspection. He indicated they did them all the time. Arranged for one very close to their dealership and called back to schedule. Was told they would not let the car leave the lot for an inspection. Ok, I scheduled another inspection at the dealership. Preinspection company called me back and said they were not allowed in at the dealership. Called Andre and he said they 'had a problem with that company.' Clearly they don't want the car inspected. Will never look at this dealership again. read more

Called ahead because I was leaving right after work and pushing it close to their closing time. Andrey was willing to make the exceptionand stay late for me. Going above and beyond which led to me finding the vehicle I wanted and purchased that day. Highly recommended dealer that are quality folks. read more

Have had a nightmare experience and urge anyone reading this to RUN not walk from this dealer. I rented a car in Austin to drive up and purchase a BMW 335i. I get to the dealership to test drive the car and was happy with how clean it seemed and low miles. Take her for a spin, up and down the interstate and on the way back start to smell burning oil. I look under the car when I park and see oil dripping from what comes to be the Valve Cover Gasket onto the exhaust and smoking. I tell Marcus and he says that's no problem, they can fix it and negotiated another $1k off the vehicle. Marcus seemed very personable and had been very helpful up to this point, so I unfortunately gave them the benefit of the doubt and signed the deal, waiting in house for repair. Once car complete, I start the drive back to Austin. By the 35 split I had started to feel misfires and text Macus saying I regretted the deal. Get home in Atx and as I park the Oil Light came on. I take a picture send to Marcus and come to find out when they "fixed" the valve cover gasket the technition didn't put any oil in my engine and sent me back to Austin. Marcus offers to pay for an oil change and said a check would be sent on May 5th and here we are 2 months later and nothing.... I take the car to BMW to get serviced and get a 7k in services recommended for not only the Valve Cover gasket but the Oil Pan and Oil filter housing gasket. With Video proof showing the most serious leak is the VALVE COVER GASKET. So, I as Marcus which gasket they replaced (as a condition of me purchasing) and he sent a picture of the valve cover gasket they purchased then "installed". I send the BMW video and ask them to make it right by at least reimbursing me for "what they fixed" and Marcus just said the picture of the part bought was proof they installed rather than my literal video proof to the contrary. Have everything documented through text with Marcus and am working on the Petition to serve in small claims. Save yourself the trouble and work with a more reproable and professional dealership. read more

This place is awesome! You can tell that the people you are working with are smart and care about you finding what kind of car you want AND need. I can appreciate a business that will do the most for their customers. I will definitely continue to do business with them read more

I didn't buy from them because their inventory was not what it appeared and the staff couldn't care less. I spent the time to contact them several times, but they completely in represented their products. Don't waste your time. read more

I know the manager of this business very well and he is incredibly well versed in automobiles and he has a heart of gold. He is not the type to scam anyone. He has personally helped me with my car in the past and I am so grateful to him. read more

Never buy or sell a car from this dealership. They are very shady and will try to take advantage of you in any way possible, especially if they realize you've never done any business transactions like such in the past and have no experience. Find the car you're looking for somewhere else. read more

As soon as I called them I let them know I was going to be that guy, I was 3 hours away, Had to leave work early and showed up 30 minutes before they closed. They helped me get everything together, Very professional and I must say that Randy was everything that I could have asked for, They knew my Situation and worked with me even though I had to come the next day and everything because my branch was closed. Very friendly to military and they will not try to rip you off, 10/10 recommend and would shop here again, Don't skip this place up ask for Randy!!! read more

Very nice people until you drive off. They left me with 775 bucks in tpms sensors and didn't offer to make it right. Run run away!!!

Layth aka the dealerships owner sold me a truck directly, even though he had good customer service, this was the worst buying experience of my life. Layth told me this truck was a beast and nothing was wrong with it other than a broken panramic roof. He said he would get that fixed and would deliver the truck to me. Layth told me that by law they had to multipoint inspect every vehicle they bought, and that they couldn't sell any car without 1st fixing the issues found. When I got my truck delivered not only was the sun roof not working, I found a major oil leak, engine problems, and an unsafe shake when driving the truck. Layth told me to deliver the truck to my local dealership and that they would pay for the issues. After the dealership verified all the issues plus some with the truck, they quoted me $5000+ to fix all those issues. I gave Layth the invoices and he said it was too much and would only pay for anything related to the sunroof. Before buying this truck they had me sign a paper that said I can't sue them, so I was basically screwed. They paid $1800, and I was stuck paying the rest. I'm still waiting for them to send me the paperwork I signed. They sold me the truck for top dollar, promising me the truck was inspected, and in great shape. Buying a good truck from these people is like playing Russian Roulette. Save yourself money, time and headaches, and buy somewhere else. read more

After having a couple bad experiences with big dealerships, I found a car I liked online at Preowned Plano Auto Group.... best thing ever! Randy did everything possible to get me in my dream car. He went above and beyond (especially with my circumstances). Awesome customer service. I got my Camaro the same day and will definitely be doing business with them again. read more

Best place to buy a car for the first time!! Me and my mom went here and it was amazing. I felt totally comfortable purchasing a car without my dad there as a young woman. Trent and Randy were so kind and helpful and NON-PUSHY! They explained everything in perfect detail and there were no hidden fees or catches. Very impressed. I went to three other dealerships and was so disappointed by the cars and the customer service before finding this place. Don't waste your time. Go to Plano Pre-Owned. read more

Agreed with previous reviewer. Randy and Zac are not to be trusted. They sold me a flooded vehicle with a clean title and refused to claim any responsibility or offer any help. Sinister and disgusting. Seemed nice, truck seemed clean inside with minor imperfections. Upon further inspection found muddy water and sand under the carpet, in door sills, in the gas tank! Guys like this belong in jail, not in business. This truck had been to their mechanic at least twice by their own admittance. Even if they did not know (which is highly unlikely) still wouldn't offer a finger of help. Your mothers would be ashamed of you Randy and Zac. read more