This is my second time leaving this company a bad review. The gas to my rental was cut off because…read morethe of my neighbor, when I called the people at Mark Browers they agreed it was ridiculous, I didn't receive a call back, so I called them back, and I was told their hands were tied. So they had an answer waiting for me I just wasn't important enough to call back. There are planning to leave me without Gas for over a week meaning I have no heat in the lows of 45 degree weather, can't do any laundry, can't cook any food, don't have any hot water. This is how they will leave you if you rent from them. Save yourself the trouble and find literally any other company. I've since asked for a rent reduction for the days I won't be able to live in the home, but as usual like every other time I call or email, I have no gotten a response.

Paid for work not done or done very poorly Charges were…read moreextremely high for poor quality work Did not manage our property well. Did not check up on how poorly tenant was keeping property

Have a couple income properties. A.J has been managing them and…read more able to secure tenants and will address all concerns in a timely matter. Fees are reasonable and service is good.

Upon moving in we experienced a few issues and the owner of the rental property took his time with…read moregetting the issues fixed. We are talking months from major to minor fixes and yes keep your text messages and emails as proof always. Every issue that arises, you are the " technician" your job is to solve the issue. Not actually rent the property and pay on time. Why does it take weeks to send out a technician to fix anything? Yes, we had scorpions in the beginning when we first moved in we mentioned it and all they said, was " tenant is responsible for pest control. " Terri Young has her days, some days she is nice and pleasant other days she is a bit dismissive. She does try to resolve the issues, but whoever is over the maintenance line is going to frustrate you. Again expect to be the handyman or technician. They ask for you to be the technician/handyman so you can try and figure out the issues of the maintenance request. Versus just sending out a "licensed " technician in the first place. Not sure how this place received 4 star or higher when issues arise and they throw the issues back on the owner either not responsive or taking forever to respond. Only rent from this property management company if you have not found any rental properties at a cheaper price. Nightmare on Stratton Street coming to a neighborhood near you.

Sheri, at GUD in Mesa, has been a tremendous help in my understanding the ins and outs of this HOA…read more She always takes time to explain things and has been very helpful with a problem (not solved yet but a TON of help). If I weren't retired, I'd be trying to hire her!

This community management company is absolutely ridiculous! I'd like to see a breakdown of where…read moreall the money is going between the HOA fees and fees for violations, I don't see where it's all going. The grounds throughout the neighborhood have MULTIPLE dead shrubs and graffiti on the playground equipment at the neighborhood park that the HOA is supposed to be maintaining! There are multiple stickers and graffiti on light poles and signs that line the main roads. So, WHY are these issues not being corrected? Why do I have to look a dead shrubs in the neighborhood, yet if I have a dead plant, you take a picture of it and send it to me and threaten to fine me if I don't fix the issue in 21 days? I don't see you correcting your dead shrubs within 21 days....I've been looking at them for months on end! The audacity you have to drive through the neighborhood and take blurry photos of people's property because one branch of a tree is dead or a small patch of grass is too long for your liking is unreal. Most recently, I received a violation due to yard maintenance. The photo was taken from across the street and through a dirty car window! They have given me 21 days to correct their issue with my yard maintenance, yet the photo is blurry and taken from so far away that you have to zoom in to see what they are even complaining about. The issue is a single dead palm tree leaf that is up and underneath the rest of the palm leaves! How did they even see this? Per the violation, I have to keep the palms "appropriately trimmed." They do not provide a definition of what they deem to be "appropriately trimmed." So my definition of appropriately trimmed may be different than theirs. They could at least provide some sort of image or a link to examples of what they deem to be appropriate maintenance. But, no.....they just give you 21 days to fix it. I was recently sent a letter stating that multiple homeowners are not paying their HOA fees. I am one of the homeowners that is paying their fees. So instead of going after the people who are not paying their bills, they are sending me a violation letter all over a dead palm leaf?!?! A suggestion for you, GUD....next time you take a picture of my property, you need to actually exit your vehicle and take a clear photo of whatever the issue is. Staying in the car and taking a photo from across the street is cowardly on your part. If you're going to be this confrontational by way of sending notices, you can get out of the car and take a clear photo.

Well, before I signed with this company I looked up their reviews. There were some that were bad,…read morebut I spoke about them to TCT. I've been in my house since January and have found TCT to be a very professional company who always addresses my concerns. All of the ladies I met were very nice. I would recommend this company's services

Lisa Kenney ([pm@tctproperties.com](mailto:pm@tctproperties.com)), Property Manager at TCT Property…read moreManagement Services, LLC, demonstrates a notably rigid and unhelpful communication style in this exchange. Lisa Kenney ([pm@tctproperties.com](mailto:pm@tctproperties.com)), Property Manager at TCT Property Management Services, LLC, shifts the burden of scheduling and coordination back onto the client despite the company still being paid for property management services. Lisa Kenney ([pm@tctproperties.com](mailto:pm@tctproperties.com)), Property Manager at TCT Property Management Services, LLC, provides responses that are procedural rather than solution-oriented. Lisa Kenney ([pm@tctproperties.com](mailto:pm@tctproperties.com)), Property Manager at TCT Property Management Services, LLC, does not proactively arrange the requested walkthrough or offer clear next steps, instead repeatedly redirecting responsibility to tenants or the client. Lisa Kenney ([pm@tctproperties.com](mailto:pm@tctproperties.com)), Property Manager at TCT Property Management Services, LLC, shows limited flexibility in handling what appears to be a straightforward request. Lisa Kenney ([pm@tctproperties.com](mailto:pm@tctproperties.com)), Property Manager at TCT Property Management Services, LLC, contributes to confusion and delays by failing to take ownership of coordination. Overall, Lisa Kenney ([pm@tctproperties.com](mailto:pm@tctproperties.com)), Property Manager at TCT Property Management Services, LLC, delivers a frustrating customer experience marked by deflection of responsibility and lack of efficient resolution.

I highly recommend Jason Black at Rentals America. Throughout our experience, Jason was…read moreprofessional, knowledgeable, and genuinely helpful. He consistently returned our phone calls promptly, kept us informed every step of the way, and was always friendly and courteous. What stood out most was his dedication to excellent customer service. Jason was responsive, reliable, and made the entire process smooth and stress-free. It's rare to find someone who combines professionalism with such a personable approach. If you're looking for a property manager who is attentive, communicative, and truly cares about his clients, I would not hesitate to recommend Jason Black. He exceeded our expectations, and we are very grateful for all of his assistance. Jason is a true asset to Rentals America and a great example of outstanding customer service. Thank you, Mi'chelle LeMay and Matthew Shusta :)

I was very unsatisfied with this company. They did no follow up of explanation, took my money told…read moremy my room mate did not have the credit and closed me out. they would not speak with me or have the courtesy to give me a call. There is no customer service, the "manager" I dealt with, or tried to anyways, his name is Kory Monfort, I wouldn't recommend calling him, he's checked out

Brandon Boxrud at Apartment Hunters managed my rental townhouse in Chandler for more than 10 years…read morewhile I lived out of state. It can be frustrating and worrisome to be a property owner when you aren't anywhere nearby, but I had total trust in Brandon to take care of things. He led a few renovation projects for me and was always able to get good tenants in quickly. When it came time for me to sell the place recently, I turned to Brandon, who is also a real estate agent. He again managed some reno projects to freshen up the place for sale -- all without me having to come to AZ. The townhouse sold within a week of it going on the market at a very good price, better than I'd hoped. I had to pay a commission for Brandon's services as a real estate agent and an additional commission to Apartment Hunters, since he was working in that capacity. It was a little pricey but I felt it was well worth it for me to have peace of mind and not have to worry about doing any of the prep work myself. I'd recommend Brandon to anyone in the Phoenix/East Valley area needing property management services or real estate services.

This company managed a rental house in North Phoenix in Middle Vista, the rental house has had…read morenumberous compliants, they refused to listen to HOA fines, and compliants. Never notified the owner, Tenants moved out and left a pile of trash that has been sitting in front of the house now since Thursday. It is leaking chemicals, spoiled food and now maggots. The house is totally destroyed by this tenant who the police has been called 8 times on for various violations. This home owner, sadly, is in for a serious shock at the amount of money it is going to cost to totally renovate this home that is less than 1 1/2 years old. Sadly, I feel they absolutely did not screen these past tenants who by all accounts it was a drug house. Neighbors have tried to contact this company and they won't even acknowledge our concerns.

great company. I like having an actual office to call or go speak to someone face to face…read more Every Step to the lease capstone kept me updated. . Liking my new home. they made sure all of our questions and concerns were answered.

I have been working with Janelle and she has made the process very simple. The management company…read morehas been very quick on maintenance requests and gets the issues resolved in a timely manner.

Good afternoon Lee…read more... I just now was able to get to my mailbox and to my displeasure I saw the deposit check from you guys. I guess I am just shocked to see the amount. I'm not saying there shouldn't have been any money deducted, but I don't feel like we left the home in that horrible of shape. We were there for 3+ years. You hardly heard from us. We were good renters. We even paid rent each month in full amount even though we weren't working due to Covid. We had no issues with anything about the house or BCH. We cleaned the carpets yearly. We went above and beyond to keep the house our home. The reason we decided to leave is to downsize and to give my daughter a backyard. I feel like since we gave our 30 day notice, we weren't important to you at all. Our refrigerator went out on a Saturday, sent a maintenance issue that night, and did not get a response til Monday afternoon. Then finally someone came out on Wednesday stating we need a new fridge ( like no crap). I feel like we weren't a priority and getting us a fridge was not a priority to you at all. I feel like you just shrugged it off because we were leaving. We also lost $250 of food because of your lack of urgency. I don't feel like as renters or people we deserved to be treated that way. To be honest this has been eating at me for awhile now. Yes..... seeing the amount of refund was a shock to me and the amount provoked me to write this email, but as I am writing this, I am more pissed off about how we were treated at the end of the month than anything else. Better Choice Homes will never be seen to me as a good company in my eyes. This company we rent from now is far more superior than you all are. Sincerely, Mark Gottschalk and Mindee Lee *** We will make sure anyone we know would never use this company to rent from.

Better choice homes is helping me for more than 2 years now to manage my rental property. They have…read morebeen very professional and exceed my expectations. They are very quick and they have an amazing staff. Lee is the manager for my property and she really does an amazing job. They use all sorts of automated online portals for managing service requests and payments etc. They also have resources to fix anything needed in the house at reasonable cost. I highly recommend them based on my personal experience.

Will try to fleece you when you moved out. Asking the carpet to be cleaned and we got professional…read morecarpet cleaner came 2 days before moving out at our expense, we paid the carpet cleaning company, sent the picture, informed Denali. Lo and behold after we moved out Denali charged us $500 for carpet cleaning on top of everything else from our deposit saying that the carpet needs to be re-cleaned because they said it smelled like pet urine. We do not have any pet and the only slight smell we noticed after the cleaning was the chemical from the carpet cleaning treatment. Also, we accidentally took the garage opener in our car and Denali asked us to mail it to their office. We did and they charged us with garage replacement fob even after asking us to mail it. Dishonest company.

Like just about everybody else, if I could give this place one star or less I would…read more The glowing reviews you read about are written before you get into the house. If you sign the lease and say wonderful things before moving in, they waive the fee. We had such awful service from them that I contacted the owner of the house to get maintenance done for the year that we were there. Then I had to pull teeth to get my refund check. If they weren't getting heat from the interview on TV that was so awful about them, I'm sure I'd still be asking for my money. I can't believe they're still in business. I think the owner has been on probation by the AZ Board of Realtors twice. ( it's public record) Renter beware!