Ronald was extremely responsive and made the entire process seamless and easy. He answered all my…read morequestions quickly and made everything very straightforward. I highly recommend Mark Brower for their professionalism and excellent service.

This is my second time leaving this company a bad review. The gas to my rental was cut off because…read morethe of my neighbor, when I called the people at Mark Browers they agreed it was ridiculous, I didn't receive a call back, so I called them back, and I was told their hands were tied. So they had an answer waiting for me I just wasn't important enough to call back. There are planning to leave me without Gas for over a week meaning I have no heat in the lows of 45 degree weather, can't do any laundry, can't cook any food, don't have any hot water. This is how they will leave you if you rent from them. Save yourself the trouble and find literally any other company. I've since asked for a rent reduction for the days I won't be able to live in the home, but as usual like every other time I call or email, I have no gotten a response.

Good afternoon Lee…read more... I just now was able to get to my mailbox and to my displeasure I saw the deposit check from you guys. I guess I am just shocked to see the amount. I'm not saying there shouldn't have been any money deducted, but I don't feel like we left the home in that horrible of shape. We were there for 3+ years. You hardly heard from us. We were good renters. We even paid rent each month in full amount even though we weren't working due to Covid. We had no issues with anything about the house or BCH. We cleaned the carpets yearly. We went above and beyond to keep the house our home. The reason we decided to leave is to downsize and to give my daughter a backyard. I feel like since we gave our 30 day notice, we weren't important to you at all. Our refrigerator went out on a Saturday, sent a maintenance issue that night, and did not get a response til Monday afternoon. Then finally someone came out on Wednesday stating we need a new fridge ( like no crap). I feel like we weren't a priority and getting us a fridge was not a priority to you at all. I feel like you just shrugged it off because we were leaving. We also lost $250 of food because of your lack of urgency. I don't feel like as renters or people we deserved to be treated that way. To be honest this has been eating at me for awhile now. Yes..... seeing the amount of refund was a shock to me and the amount provoked me to write this email, but as I am writing this, I am more pissed off about how we were treated at the end of the month than anything else. Better Choice Homes will never be seen to me as a good company in my eyes. This company we rent from now is far more superior than you all are. Sincerely, Mark Gottschalk and Mindee Lee *** We will make sure anyone we know would never use this company to rent from.

Better choice homes is helping me for more than 2 years now to manage my rental property. They have…read morebeen very professional and exceed my expectations. They are very quick and they have an amazing staff. Lee is the manager for my property and she really does an amazing job. They use all sorts of automated online portals for managing service requests and payments etc. They also have resources to fix anything needed in the house at reasonable cost. I highly recommend them based on my personal experience.

Agent declined to allow us to tour property as our move in date was 45 days out. Really…read moredisappointing. I would recommend putting this rule in the description of the property. Nice on the phone, but now I will avoid this company for rentals.

I have been in several of their properties and they are always well maintained and clean. The…read morecustomer service is top notch and super friendly. I would refer anyone I know to them.

Brian was helpful from start to finish and even after we closed on our house! throughout the whole…read moreprocess he was there to help with any real estate questions we had and made the process of getting our first home the smoothest process! He helped point out things we wouldn't notice, was always on top of things and made sure to make what we wanted in a home a priority! of you need a real estate agent that you can actually talk to and responds FAST, Brian is your guy.

Brian has been both a property manager and realtor for my family. He is a true professional by…read morebeing hard working, patient, knowledgeable, responsive and resourceful. He also always finds the best tenants. I highly recommend him, you won't find a better person for the job.

Been with Red Brick for a few years now. Great service. I haven't had to worry about my rentalread more

I have used this realty company exclusively for my properties in Arizona. I bought my properties…read morethrough them, they rent them, market them and take care of all the complaints and repairs required for me for the past 15 plus years. If I didn't trust them I would have left them years ago. Mario Montoya has been with me for the past several years and I have full trust in his abilities to manage all these properties on my behalf. In the past month alone, one of my properties was abandoned, another house needed a new air conditioner, another house needed a new fridge, etc. Ariana Jaynes, the newest star to step up with getting my abandoned property renovated, painted, new carpets and coordinating all the bids and getting the renters happy. She is energetic and treats me with the upmost respect. She got that abandoned house up and running in a week . Mario and Ariana had that property rented before the work was completed. I strongly endorse this property management company. These investment houses have tripled in value since I purchased them.

I obtained Fort Lowell Realty in 2021 to manage my duplex. In the beginning, I had responsive and…read morecommunicative property managers. However, from 2021 to 2025 they went through four different managers. I would have one person, everything would seem to be going well and then abruptly they'd tell me someone else was being assigned. In 2025, I was again assigned a new manager, Andrea R. and communication significantly declined in comparison to other property managers I had been assigned. Emails would often go unanswered for long periods of time. Everything fell apart during a tenant move-out at the end of 2025. Before the tenant moved out, I provided the original lease and deposit records to Andrea so there would be no confusion. During the scheduled move-out, the assigned manager was unavailable, and the person who performed the move-out inspection took not one photo. I had to step in myself after tenant departure to take move-out condition photos because Fort Lowell staff didn't do it. The departing tenant was instructed to leave the keys unsecured in the mailbox after 5:30pm, which was very concerning because they didn't set up a lockbox for the tenant to securely leave the keys after the inspection. In addition to all of this, they issued a security deposit refund using rents from another unit to the tenant before fully reviewing damages. Keep in mind I held the deposits, but they did not consult me or provide me with the breakdown and obtain my authorization before refunding the money that I should have provided from the deposit account not use rents from another unit's tenant. To make matters completely insanely worse, the refund included money that had already been returned years earlier to a prior co-tenant! After I began formally requesting proper documentation and correction of the accounting, communication became worse. I sent a written notice under the contract giving them nearly a month to fix the issues. The problems were not fully corrected. After I terminated the agreement with proper 30-day notice, communication completely stopped, they did not follow up with me with requested documentation and stopped responding to my other unit's tenant they were still managing in this timeframe. I have still not received the complete documentation or the remaining funds in my owner account. I also later discovered that another tenant had gone six months without a properly executed lease renewal, and I was never informed. As a landlord, you need clear communication, accurate accounting, and proper handling of deposits. In my experience, those basic protections were not consistently in place. In addition, Fort Lowell's team is extremely unprofessional, completely ignoring clients, being condescending, and just displaying levels of incompetence I didn't know could exist. If you're a property owner, I would not recommend you use Fort Lowell. In fact, RUN!

I don't even know where to start, other than this has been the absolute worst experience I've ever…read moreencountered with renting a place. I've never written a negative review before, but this one is well deserved. We initially secured the condo via a signed contract back in 03/25 directly with the landlords after we toured the property and were assured the place would be fully furnished when we moved in on 01/12/2026. A few days before we were due to travel to AZ, I got a call from a property manager (Andrea Robidoux) who works for Fort Lowell telling us that she would managing the lease. I didn't think much of it at,the time, but right off the start, I had to pay a $50 background check fee that I didn't plan on given that I already had a signed contract, then I had to correct several items in the lease agreement including the correct exit date of 04/12/26, which I was told (by Andrea) that I had to accept 04/30/26 (even tho the original contract clearly states 04/12/26) and that any remaining days not used would be refunded but only to find out AFTER the fact (when I called Fort Lowell directly) that I would held liable for the entire month of April even if I gave a 30 day notice and left on the 12th of April. The real problems started when we met Andrea at the property on the scheduled move-in date. That's when we realized that this was Andrea's first time actually seeing the condo (we know this because she told us so and we had to direct her by phone where to go when she arrived at the complex). When we all walked into the condo, there was a VERY nasty odor (more of a stench) that can be smelled before you even enter the front door (it was so bad that Andrea had an asthma attack and had to go out to the balcony for some fresh air to finally breath normally). Then we saw all the obvious issues such as carpet stains, the dirt everywhere, the dust accumulation on all the windows/blinds, ceiling fans, fixtures, etc.. After Andrea left (without going over anything in the condo and without providing any documentation such as an emergency contact list, association Bylaws, move-in check list, etc.), we began to notice many more issues such as Clothes dryer not working properly (exhaust vent blocked), refrigerator ice maker not working, dishwasher drawer broken, fireplace not working, HVAC making LOUD noises and not working properly, the only couch was heavily stained from grease/dirt, tiles in both showers were stained black from grease/dirt, leaking kitchen faucet, cracked bathroom sink, stains and hair on bed headboard, broken vacuum cleaner, only 1 working smoke detector and none in the bedrooms (against code), anything that can be touched in the kitchen was sticky & very greasy, major dirt under all the beds & around night stands, trash in the garage, etc... Additionally, there were many missing essentials such as absolutely no started toilet paper, napkins, cleaning supplies, no complete sets of dishes/glasses, no bathroom waste baskets, no salt/pepper shakers, no broom/dust pan, no mop/pail, visible stains on some of the bed sheets and all pillows had stains and nasty odor, no mattress protectors or mattress pads or pillow protectors (disgusting and against code), no working vacuum, etc.. We contacted Andrea and she advised us and even encouraged us to go and purchase what ever we needed that was missing including a vacuum and assured us that we would reimbursed so we purchased only the necessities and we spent the next 4 days cleaning the place only to be told afterwards that we will NOT be reimbursed for the $200 vacuum and the response I got from Andrea was "it's not my vacuum". We have caught Andrea on many occasions either blatantly lying to us or she is REALLY forgetful because she's managing so many properties and can't keep track (I believe it's it a little of both scenarios) I even scheduled a meeting with Andrea and the landlords to review all the issues and request that they refund the cost of the vacuum, remove the $350 cleaning fee since we actually did most of the cleaning and provide a small reasonable reduction of the monthly rent because the property was not what was originally agreed upon, but they refused all of it. There were many, many more issues not mentioned here (all fully documented), but bottom line, Andrea (and Fort Lowell Management) didn't do diligence by verifying condition of condo prior to accepting to manage this property which resulted in us dealing with major issues in what was supposed to be our vacation time. Stay as far away from this company and specifically Andrea Robidoux. Additionally stay away from any properties owned by WILLOUGHBY INVESTMENTS AND SERVICES, LLC (landlords).

So Far Trying To End A Nightmare That Sage Property Management Started Has Been Hell. I Have Called…read moreLeft Emails Very Straightforward They Are Trying To Collect For a Debt That Has Been Falsified & I Have Sent All Proof Regarding This Matter I Called Third Parties Included Everybody Keeps Talking About They Are Waiting On Answer As If They Don't See The Discrepancies & Inaccuracies. FCRA Is Being Violated And They Know It.

If you are a prospective renter and ever come across a sage property management home in the Phoenix…read morearea... RUN. They will move you into a home that's filthy, run down, and any serious issue that has happened at the home they will blame you for even if it's the pipes that were installed in the 1980's with no upkeep. You can also kiss your deposit goodbye from the moment you give it to them, especially if you resign. The only way I'd recommend them is if you are in DESPERATE need of a home. They will try to raise the rent tremendously each year and not do any of the promised repairs that they tell you. AVOID THIS PLACE AT ALL COST! I am now eternally grateful to have escaped their grasp. I wish there was a less than one star rating because that in itself is too high for the "service" that they provide. Update: no email was sent after the comment was left by the business owner.

Rented me a hoarders house and refusing to sanitize and clean properly. Calling it my…read more"expectations" amd minimizing issues. House was unclean for move in with multiple repair issues they knew about. Black black grout in tile. Light switches don't work. Bathrooms with urine and caked in scum in showers that would make your skin crawl. Narcissistic responses.

We rented a home from Debbie and Marty for 2 years. I interacted with Debbie during the application…read moreprocess, and she was so sweet and explained everything. It was a fast process, and we were thrilled to get into the house we wanted. Then, throughout the 2 years we lived there, I had the pleasure of dealing with Marty for any repairs or issues. Not only does Marty have a heart of gold and a passion for what he does, but everything was taken care of quickly, professionally, and with such courtesy. We always felt like he had our best interests at heart. We highly recommend this company if you're looking for a rental.