I highly recommend Jason Black at Rentals America. Throughout our experience, Jason was…read moreprofessional, knowledgeable, and genuinely helpful. He consistently returned our phone calls promptly, kept us informed every step of the way, and was always friendly and courteous. What stood out most was his dedication to excellent customer service. Jason was responsive, reliable, and made the entire process smooth and stress-free. It's rare to find someone who combines professionalism with such a personable approach. If you're looking for a property manager who is attentive, communicative, and truly cares about his clients, I would not hesitate to recommend Jason Black. He exceeded our expectations, and we are very grateful for all of his assistance. Jason is a true asset to Rentals America and a great example of outstanding customer service. Thank you, Mi'chelle LeMay and Matthew Shusta :)

Highly do not recommend these people. When something goes wrong in your unit? It takes them forever…read moreto fix the problem.

Moved us out every 2 years to sell, would not renew leases. Took 800.00 out of our deposit when we…read morechanged companies, to clean carpets and touch up paint! Where in earth is that 800.00! We sunk so much much money into moving every 2 years that we could not afford to do anything else! Do not rent from them they only care about the home owners / investors but could care less about renters! Run away.

Don't waste your time this company blows! So rude and so unprofessional. We've been renting from…read morethem for two months and can't wait for our lease ro be up. We've had nothing but problems with this company supper nice at first until you sign the lease! Most current issue is the AC it's been two days now since this AC has been out and they have been so rude and mean to us. I ask what's my options for me and my two babies if the AC doesn't get fixes today and will tells me your going to have to tough it out nothing I can do about it. These people are a joke even time will was supposed to show up he was 1-2 hours late and always smells like beer. I can't wait untill this lease to be over so much more I could go on about !

Ronald was extremely responsive and made the entire process seamless and easy. He answered all my…read morequestions quickly and made everything very straightforward. I highly recommend Mark Brower for their professionalism and excellent service.

Our experience with this company was positive for most of our lease, but everything changed during…read morethe move-out process. The biggest issue was the lack of communication from our assigned property manager. On multiple occasions, I had to reach out several times before receiving a response, and I rarely received updates unless I continuously followed up. At one point, I was eventually told that their internet had been down, but it would have been helpful to know that earlier rather than having to call repeatedly wondering why I wasn't receiving a response. The handling of our security deposit was by far the most frustrating part of the entire experience. We were charged over $400 for carpet cleaning even though our property manager had specifically told us that we did not need to have the carpets professionally cleaned. We also had to dispute multiple other charges that we felt were unnecessary. We had taken very good care of the property and genuinely felt that we left the house in better condition than when we moved in. When we moved in, the backyard had weeds that were over a foot tall. During our tenancy, we maintained the property and kept the yard and home in great condition. It was extremely frustrating to feel like we were being nickel-and-dimed for every possible thing after we had been responsible tenants. After we continued fighting to get our money back, our property manager remained unhelpful and, in our experience, disrespectful. Eventually, she told me that if I disagreed with the charges, I would have to take the matter to court with the landlord. Thankfully, the landlord was much more understanding. He acknowledged that we had been great tenants and ultimately recognized that we should receive some of our deposit back. What was most disappointing was that we felt the property management company was not on our side throughout the process and made what should have been a straightforward move-out experience unnecessarily difficult. Overall, the property and our tenancy were good, but the way the move-out and security deposit were handled left a very negative impression. If you rent through this company, I would strongly recommend documenting everything from move-in through move-out, taking plenty of photos, keeping all communication, and being prepared to advocate for yourself when it comes to your security deposit. Our biggest issue wasn't even the fact that there were deductions--it was the lack of communication, the difficulty getting answers, and the way we were treated when we questioned charges we believed were unfair. After being good tenants and taking care of the property, we expected a much better experience when it came time to move out.

I left two messages and never received a response…read more I went elsewhere and received the service I needed. It was a waste of my time. I star one too many.

Charlie is a great guy. He is the one you need to talk to if you need to rent or purchase! Keep up…read morethe great work Charlie!

We recently bought a property from this group! Ugh what a nightmare! No disclosures...wonder…read morewhy? They are trailer "flippers"..... wether they did the work inside themselves or not does not matter it's their name....they washed all of their remodeling scrap down the tubs, sinks etc...clogging up the main drain and leaving unusable . Less than a week of occupying We needed to have the plumbing cut out and replaced and empty out their junk! ( see pic) .... trailer hitches were to be cut and removed....they are cut but still here! Just buried! They fixed some of the sub floor but left other areas that needed to be addressed soft and un-repaired ! We were told roof was 3 years old..It was repaired and leaks terribly! The sink and shower drain were rerouted under the trailer without a vent... both gurgle when the other is in use ! The AC was installed a year ago without enough FREON, and the duct work under the trailer ripped and torn ... again resulting in costly repair . They refused to let the AC run fius to cool down.... now we know why! It never would've cooled down ! So remember: ASK Otero FOR DISCLOSURES or better advice look elsewhere !!

Well, what can I say about the managers of our former property, Otero Realty Group? Only this; My…read morewife and I recently received a notice that Otero will be retaining our deposit, (of $1,100.00), as well as charging us $41.68 in damages.The Charges where as follows:$400 Yard clean up and maintenance. No maintenance on the yard was ever performed before we moved in (as a matter of fact, we tore down yards of overgrown savanna grass and trimmed overgrown trees and bushes). Repainting $350. We repainted 98% of the house due to dirt smears and lack luster painting to begin with. Even basic painting wasn't done before we moved in. Carpet cleaning $285, we cleaned the carpets before moving out and the carpet was Berber, not used since the early 90's. Rent ready cleaning (which we already did) $250. Install closet doors $75 (which where damaged and we replaced at a cost of over $150). Not to mention that there's a lack of attention to a renters need. We had a garbage disposal issue. I replaced and installed it myself. It took them over three months to reimburse us. I installed fans in every room as well as landscape lighting, a tile back splash over the kitchen sink, installed outdoor speakers, fully wired, on the patio, Upgraded the alarm system myself, and semi floored the attic over the garage. All these UPGRADES still cost us our deposit plus more. I should also mention that we were featured as "Ideal Renters" on the Otero website. Granted, we've been late on rent a few months over the course of years, but still loyal renters. Before we moved out, my wife and I lost her Mother and Father to cancer (within a span of 18 months).When that hardship was communicated, we got a generic reprieve. They could coldly care less. Don't trust this company. No matter how much you improve the property or be "Ideal Renters", they will just take your money and over charge you upon exit. In short: no customer care, no actual "property management", and no concern outside of the monthly check.

Please vet all of your tenants; Elise was trusted to do that and permitted a family who had a…read morehistory of evictions due to non payment of rent to lease property. A thousand or so dollars later (because our request for OR to return the deposit was refused) the damage these tenants caused was corrected and the house sold by another realtor. This kind of treatment once experienced can never ever be forgotten. Please dont make the same mistake we did.

I have been treated very fairly by Otero over the past four and a half years. I would recommend…read moreOtero for everyone wanting to rent a home.

Brandon Boxrud at Apartment Hunters managed my rental townhouse in Chandler for more than 10 years…read morewhile I lived out of state. It can be frustrating and worrisome to be a property owner when you aren't anywhere nearby, but I had total trust in Brandon to take care of things. He led a few renovation projects for me and was always able to get good tenants in quickly. When it came time for me to sell the place recently, I turned to Brandon, who is also a real estate agent. He again managed some reno projects to freshen up the place for sale -- all without me having to come to AZ. The townhouse sold within a week of it going on the market at a very good price, better than I'd hoped. I had to pay a commission for Brandon's services as a real estate agent and an additional commission to Apartment Hunters, since he was working in that capacity. It was a little pricey but I felt it was well worth it for me to have peace of mind and not have to worry about doing any of the prep work myself. I'd recommend Brandon to anyone in the Phoenix/East Valley area needing property management services or real estate services.

Screen better so tenants aren't drug dealers and terrorizing neighbors! Also, not replacing carpet,…read morehalf assing cleaning and not replacing filters and not fixing a rental is ridiculous, especially when asking exuberant rental prices! Also when neighbors call to alert you to violations hanging up on them is not a good business practice!

I obtained Fort Lowell Realty in 2021 to manage my duplex. In the beginning, I had responsive and…read morecommunicative property managers. However, from 2021 to 2025 they went through four different managers. I would have one person, everything would seem to be going well and then abruptly they'd tell me someone else was being assigned. In 2025, I was again assigned a new manager, Andrea R. and communication significantly declined in comparison to other property managers I had been assigned. Emails would often go unanswered for long periods of time. Everything fell apart during a tenant move-out at the end of 2025. Before the tenant moved out, I provided the original lease and deposit records to Andrea so there would be no confusion. During the scheduled move-out, the assigned manager was unavailable, and the person who performed the move-out inspection took not one photo. I had to step in myself after tenant departure to take move-out condition photos because Fort Lowell staff didn't do it. The departing tenant was instructed to leave the keys unsecured in the mailbox after 5:30pm, which was very concerning because they didn't set up a lockbox for the tenant to securely leave the keys after the inspection. In addition to all of this, they issued a security deposit refund using rents from another unit to the tenant before fully reviewing damages. Keep in mind I held the deposits, but they did not consult me or provide me with the breakdown and obtain my authorization before refunding the money that I should have provided from the deposit account not use rents from another unit's tenant. To make matters completely insanely worse, the refund included money that had already been returned years earlier to a prior co-tenant! After I began formally requesting proper documentation and correction of the accounting, communication became worse. I sent a written notice under the contract giving them nearly a month to fix the issues. The problems were not fully corrected. After I terminated the agreement with proper 30-day notice, communication completely stopped, they did not follow up with me with requested documentation and stopped responding to my other unit's tenant they were still managing in this timeframe. I have still not received the complete documentation or the remaining funds in my owner account. I also later discovered that another tenant had gone six months without a properly executed lease renewal, and I was never informed. As a landlord, you need clear communication, accurate accounting, and proper handling of deposits. In my experience, those basic protections were not consistently in place. In addition, Fort Lowell's team is extremely unprofessional, completely ignoring clients, being condescending, and just displaying levels of incompetence I didn't know could exist. If you're a property owner, I would not recommend you use Fort Lowell. In fact, RUN!

I don't even know where to start, other than this has been the absolute worst experience I've ever…read moreencountered with renting a place. I've never written a negative review before, but this one is well deserved. We initially secured the condo via a signed contract back in 03/25 directly with the landlords after we toured the property and were assured the place would be fully furnished when we moved in on 01/12/2026. A few days before we were due to travel to AZ, I got a call from a property manager (Andrea Robidoux) who works for Fort Lowell telling us that she would managing the lease. I didn't think much of it at,the time, but right off the start, I had to pay a $50 background check fee that I didn't plan on given that I already had a signed contract, then I had to correct several items in the lease agreement including the correct exit date of 04/12/26, which I was told (by Andrea) that I had to accept 04/30/26 (even tho the original contract clearly states 04/12/26) and that any remaining days not used would be refunded but only to find out AFTER the fact (when I called Fort Lowell directly) that I would held liable for the entire month of April even if I gave a 30 day notice and left on the 12th of April. The real problems started when we met Andrea at the property on the scheduled move-in date. That's when we realized that this was Andrea's first time actually seeing the condo (we know this because she told us so and we had to direct her by phone where to go when she arrived at the complex). When we all walked into the condo, there was a VERY nasty odor (more of a stench) that can be smelled before you even enter the front door (it was so bad that Andrea had an asthma attack and had to go out to the balcony for some fresh air to finally breath normally). Then we saw all the obvious issues such as carpet stains, the dirt everywhere, the dust accumulation on all the windows/blinds, ceiling fans, fixtures, etc.. After Andrea left (without going over anything in the condo and without providing any documentation such as an emergency contact list, association Bylaws, move-in check list, etc.), we began to notice many more issues such as Clothes dryer not working properly (exhaust vent blocked), refrigerator ice maker not working, dishwasher drawer broken, fireplace not working, HVAC making LOUD noises and not working properly, the only couch was heavily stained from grease/dirt, tiles in both showers were stained black from grease/dirt, leaking kitchen faucet, cracked bathroom sink, stains and hair on bed headboard, broken vacuum cleaner, only 1 working smoke detector and none in the bedrooms (against code), anything that can be touched in the kitchen was sticky & very greasy, major dirt under all the beds & around night stands, trash in the garage, etc... Additionally, there were many missing essentials such as absolutely no started toilet paper, napkins, cleaning supplies, no complete sets of dishes/glasses, no bathroom waste baskets, no salt/pepper shakers, no broom/dust pan, no mop/pail, visible stains on some of the bed sheets and all pillows had stains and nasty odor, no mattress protectors or mattress pads or pillow protectors (disgusting and against code), no working vacuum, etc.. We contacted Andrea and she advised us and even encouraged us to go and purchase what ever we needed that was missing including a vacuum and assured us that we would reimbursed so we purchased only the necessities and we spent the next 4 days cleaning the place only to be told afterwards that we will NOT be reimbursed for the $200 vacuum and the response I got from Andrea was "it's not my vacuum". We have caught Andrea on many occasions either blatantly lying to us or she is REALLY forgetful because she's managing so many properties and can't keep track (I believe it's it a little of both scenarios) I even scheduled a meeting with Andrea and the landlords to review all the issues and request that they refund the cost of the vacuum, remove the $350 cleaning fee since we actually did most of the cleaning and provide a small reasonable reduction of the monthly rent because the property was not what was originally agreed upon, but they refused all of it. There were many, many more issues not mentioned here (all fully documented), but bottom line, Andrea (and Fort Lowell Management) didn't do diligence by verifying condition of condo prior to accepting to manage this property which resulted in us dealing with major issues in what was supposed to be our vacation time. Stay as far away from this company and specifically Andrea Robidoux. Additionally stay away from any properties owned by WILLOUGHBY INVESTMENTS AND SERVICES, LLC (landlords).

Have a couple income properties. A.J has been managing them and…read more able to secure tenants and will address all concerns in a timely matter. Fees are reasonable and service is good.

Upon moving in we experienced a few issues and the owner of the rental property took his time with…read moregetting the issues fixed. We are talking months from major to minor fixes and yes keep your text messages and emails as proof always. Every issue that arises, you are the " technician" your job is to solve the issue. Not actually rent the property and pay on time. Why does it take weeks to send out a technician to fix anything? Yes, we had scorpions in the beginning when we first moved in we mentioned it and all they said, was " tenant is responsible for pest control. " Terri Young has her days, some days she is nice and pleasant other days she is a bit dismissive. She does try to resolve the issues, but whoever is over the maintenance line is going to frustrate you. Again expect to be the handyman or technician. They ask for you to be the technician/handyman so you can try and figure out the issues of the maintenance request. Versus just sending out a "licensed " technician in the first place. Not sure how this place received 4 star or higher when issues arise and they throw the issues back on the owner either not responsive or taking forever to respond. Only rent from this property management company if you have not found any rental properties at a cheaper price. Nightmare on Stratton Street coming to a neighborhood near you.

Phil did a great job selling our house! We knew we were up against a major challenge in the current…read moremarket. Apparently, there were something like nine houses for every buyer at the time. Still, Phil went all out and did a bunch of things above and beyond to help our house stand out. It worked! We are thrilled that we were able to sell it, and along the way Phil kept us in the loop and held our hands along the way. We highly recommend him.

first of all I am a Veteran. this guy PHIL Shaver scam artist. Beware…read more he had a me on the phone after 15 minutes of stupid home questions about selling he never offered me a price. Beware this guy is a joke from hell. I mentioned all the up grades I had and he still bull shitted me, So don't waste you time and effort. NEVER RECOMMEND