Dear Readers, A week ago my wife and I drove to Capital Repair Services from Amelia to pick up the HISUN Axis 500 ATV belonging to my daughter who lives nearby and driven primarily by our teenage granddaughters. In the fall we use the ATV's to haul firewood to our home making them earn their keep. This ATV became inoperable when it's front axle became "frozen" into the 4-wheel lock configuration requiring the Capital Repair Technician Dan to determine the exact cause of the problem and if necessary, order a replacement part. Upon investigation Dan determined that a critical part called the "Actuator" became defective and failed to unlock the front axle and ordered the replacement part from HISUN's parts supplier. The part was to be delivered in about a week but actually took at least two weeks to receive the critical part which was in stock. When the part supply system fails the whole repair chain backs up until a part arrives resulting in lost time. When the part finally arrived Dan turned his attention to remove the inoperative part, install the new one and test it for proper function prior to certifying that the ATV now responds appropriately and can be returned to the owner. The total time elapsed was at least 3 weeks. It clearly appears that Capital did their job well but was held up due to the supplier's failure to deliver on time the part they had in stock to begin with. The management team did a great job of keeping me informed every step of the way through the initial diagnosis to and including the delays in the delivery of the part by HISUN. In this regard I thank David in his operations role for important updates and also special thanks to General Manager Pete for his personal call to me which signified his concern for the excessive time it was taking to receive the repair part from the supplier. If I had to rate the level of expertise required diagnosing the "locked " front axle it would be "Significantly Advanced" due to the many reasons that could cause a "frozen" drive train, nice job Dan. Additionally , another thanks to Dan who took just a minute of his time while we were in the loading area prior to our departure to explain to me as to how I could stop my truck's brake controller from locking up a front trailer wheel on my trailer with a simple adjustment on my steering column. It was just a simple adjustment but one that made our trip home a little safer. Thanks again Capital for another job extremely well done and your continuing efforts to help keep our investment in our two ATV's secure. Jim Glasscock Amelia read more

Polite but do not have a clue on what they are doing. I have had my zero turn there multiple times in under 10 hours. Kept my Zero turn for weeks at a time without even looking at it. I had to pay someone else to cut my grass every two weeks. They misdiagnosed my zero turn multiple times trying to sell me stuff it did not need. Also sold me repairs that were covered in my Paid for Extended Warranty. The final straw was telling me I needed $840 worth of work that i did the week before myself with reciept's and telling me I had a bad Carb. when a $27 manual fuel pump fixed it. read more

I have a Cub Cadet Zero Turn and it was in dire need of some TLC. Needed a tune up, blades sharpened, fuel pump, bolt replacement and a couple other issues. I worked with David and he was great to work with. Dropped it off on a Friday and it was ready within a week. Got home and was eager to give the lawn a cut and it was like I had a new mower! Cut well, improved handling, and overall it was a great experience. read more

This is a follow-on review reflecting an example of outstanding customer service and care related to the 5/21/24 review after my wife and I brought our Axis 500 ATV in to Capital Repair Service in Richmond for service and possible warranty issues that might be discovered. This is a separate review related to that visit and I'm sure Yelp readers will appreciate it. Sometime mid-last month I called Capital Repair Services and reached David my intended point of service contact. I mentioned the intermittent issue of my ATV failing to start on the first and sometimes the second attempt of the key turn on a cold engine. This issue existed to some extent ever since we purchased it from Lowes and as one might guess didn't occur at times exactly when you wanted to point it out to a mechanic. Capital Repair had their eyes on this already and in a return call back David said he discussed the issue with his mechanic and mentioned that I might want to let them change out a part if it persisted that might solve the problem. This issue had nothing whatsoever to do with the operation of the vehicle but only occasionally started as after the April service it has never performed better, operated smoother with more power and quieter than ever. We agreed that I would let him know if it worsened. A couple of weeks ago David called me and indicated that he did some research in the the Axis 500 Owners Manual and under the "vehicle operation" and "starting" section and and briefly mentioned what he found and suggested I review it as it was directly related to my issue. When we ended our conversation I did exactly that and there was little doubt that the manufacturer HISUN wanted to make it clear to new owners that this engine needed time for the electric fuel pump to work properly and it clearly detailed a specific procedure to minimize or eliminate starting problems. I was certainly a bit humbled because as I reviewed the starting procedure I realized I missed some important things in the manual possibly because I relied on a well meaning neighbor who showed me how to start and drive the ATV as he owned the exact same model ATV as mine. I focused more on care of the vehicle and safety issues taking starting for granted. I applied the procedure in the manual and now starting it is greatly simplified and it is no longer an issue. The fact that David took the time to do the research to see if I missed something along the way was in my opinion extraordinary. I am compelled to contact Lowes (Chesterfield), which I intended to do all along, on this remarkable example of outstanding forward looking service and strongly suggest they directly refer AXIS buyers to Capital for their service needs. I now have a greater level of confidence in my ATV and more importantly an even higher elevation of appreciation of Capital Repair, it's management and of course David as well although he was up there pretty high already. 5 Stars is the least I can do for these guys at Capital. Thanks again...... Jim G. Amelia, VA (not California) read more

I needed someone to sharpen my push mower blade. I called around and businesses I called were pushed out by a week to get it done. Capital Repair Services handled my job immediately. Responsive, quick service and personable ... they have my business in the future. read more

I, along with my wife, recently brought our Axis 500 ATV purchased from Lowes last year in to Capital Repair Services as they are HISUN warranty point in the Richmond VA area. I wanted this service to be in the time frame on about its one year anniversary from date of purchase. It needed a thorough check while it was under warranty and also accomplish some things in the owners manual I was unable to do. Upon arrival my we were met warmly by David initially and then Pete as well as several others. I gave David a list of my issues and thoroughly reviewed it with him. We were very impressed with the friendly attitude projected by all of the employees. We were also impressed with the cleanliness or the restrooms and outside security. Upon leaving the facility we were confident that we'd be treated fairly and our ATV was in good hands. I appreciate David securing my cell phone that I mistakenly left in my ATV. David called me early on and told me that they were ordering a fuel injector covered by warranty and that approval and part delivery would add some time to the process. The whole episode was very professional and seamless with no surprises. When we picked up our ATV we were very satisfied with the work accomplished as our ATV is running better and smoother now than when new. We highly recommend Capitol Repair Services. I am going to press my local Lowes to encourage those who purchase HISUN ATV's to also take theirs to Capitol Repair Services. read more

NEGATIVE ONE STARS HERE. This is the conversation I had with the owner this morning after I paid $150 to get my pressure washer repaired. Me:"Good morning, I had my pressure washer repaired here a few months ago and this recoil starter rope I'm holding in my hand was supposed to be replaced. I'm pretty sure that since it was dangling out of the unit when I brought it in and you charged me for the new rope that they just overlooked replacing the rope. " Lackadaisical Co_Owner : "What's the name, let me look it up. " Me: (name) Lackadaisical Co-owner :" Yep, we replaced it. " Okayyyyy Me: Dude I've used this Powerwasher three times since your service. How old does this frayed greasy declining diameter rope look to you? I'll tell you. It's ten years old, as old as the Powerwasher. Lackadaisical Co-owner : "Sir, we're a small family business here. If one of my brothers worked on it, they put the rope in. " Exasperated Me: "You're kidding me, right?" Lackadaisical Co-owner : It could have been left out in the weather... This is since July! " Me:" Okay, end of conversation. You'll never see me here again. AND YOU'RE GOING TO GET A NEGATIVE REVIEW ON YELP. HAVE SOME LAWN EQUIPMENT YOU NEED REPAIRED? Take it to STI or anybody but this shop. read more

Riding mower was broken. Needed a module replaced. Brought it in to capital and they replaced the module, but I noticed a plastic piece right next to the module was loose (as a matter of fact, the repair man pointed it out to me). When I got home and inspected it more closely, I could see the mounting points that connects the piece to the mower were broken, exactly as if someone tried to pry the piece off and snapped the plastic connection. I called them up and they insisted it was broken when it arrived (and that they actually called me up to tell me the piece was broken). BS - I am the original owner and have NEVER attempted to pry the piece off that JUST HAPPENS to be right next to the part that was replaced (they are literally touching each other). Lesson learned. Pay attention to the Sh*tty reviews a company has on Yelp. They are getting these reviews for a reason. Negative stars! read more

Terrible customer service, poor communication! I was forced by a protection plan push asked by Home Depot to use this company for my riding mower. Not only did they have it for almost a month before they looked at it, I was told that there were several issues with my mower all non related to the original reason I needed service and that nine were covered by warranty or the protection plan and that they were all "routine maintenance " related issues. Rip off company! Now I'm am left with a 2000.00 mower that now went from a bad belt clip to a few hundred dollars worth of repairs ?...... Worse that taking your car in for an oil change at a jiffy lube! read more

These pathetic people are a JOKE!!! DO NOT use their services. The emphasis is on CAPITAL, and NOT service. They want money up front, before they even begin the process of repair. They also charge a delivery fee of $125, for a customer 7 miles away. The real fun begins after several weeks, and they haven't even started to begin repairs on your equipment. The only communication you receive is on your part!!! If you call and ask too many questions they have a lady well trained to hang up on you. Pathetic. Long story short after numerous calls, and just shy of a month , we asked for the mower to be returned. The only thing we got was an estimate for about 50 so called needed repairs, when we had requested one. We added $175.00 to their CAPITAL, and all we got was a piece of paper. DONTHROW AWAY YOUR MONEY TO THESE PATHETIC PEOPLE. They are an expensive joke!!!!! read more

I have been a customer for a number of years and your service and assitance has always been excellent. Problems have been diagnosed quickly by knowledgable staff and turn around time has been great. I will continue bringing my repairs and service to you. Jim read more

I called to have my Dixie Chopper deck leveled and told them I was a commercial mower and they told me they take care of commercial customers and would get me in and have it done by Monday as it was Friday morning. I said great and asked about how much it would be, I was told a hundred dollars or so. I was happy with that and took it to them. They asked for a fifty dollar deposit which I paid. They called towards the end of the day and said they were done and that it was a 176.00. I asked why and he mumbled about labor, shop fees, I mentioned the hundred dollar quote and he said that was close and I said 176 is not close to 100 and I said I would talk to them Tuesday when I could pick it up. Well that is the price that I had to pay which is a rip off. 18 dollars for shop fees to use a wrench, fifty dollars I was never told of to expedite the work, and a hundred dollars to level the deck. I told the owner I would not do business with him again and he said good that I had a bad attitude. Don't take you stuff here or you will be ripped off. read more

I wanted to write a review based on my husband's recent experience when contacting them for information regarding our new home generator. Besides the bad attitudes when speaking with the technician, he was told that they were too busy to look at it and would get to it when they got to it. Apparently, they lack customer service skills and a genuine interest in acquiring new customers. When my husband attempted to ask questions about their service and what to expect, the guy was clearly doing something else and barely acknowledged him. We would not have contacted them except they were the service recommended by the company where we purchased the generator less than 5mos ago. Please understand that my husband is a very calm person. If something gets to him...it was BAD. I strongly believe in providing actual customer reviews so that businesses truly understand the scope of their actions and interactions. Not just with 1 person, but in regards to how many other potential, or lack thereof, customers that 1 person may encounter. Capital Repair Services - DO BETTER! read more

I had a wonderful experience in working with Peter and David. It is so invigorating when you find people who take providing outstanding customer service seriously. I dropped my lawn mower off at their store on one particular afternoon. David called me the next day to tell me how the repair service would be. I told him to go ahead and do the service. David called me the next day to tell me that my lawn mower was ready to be picked up. Wow! The job was completed in two days. Now that service! When I went to pay for the service, David told we my Sears plan covered labor and installation for the lawn mower cover's. I appreciate Peter's technical ability. I appreciate David's enthusiasm. These are two signs or real pros. It's unfortunate that we live in a world where there is so much negativity. Nevertheless, I feel when people go the extra mile to provide outstanding customer service, they need to be commended. Thanks Peter and David. Please know that your service has not gone unnoticed. read more

DO NOT take your mowers generators etc. to this place!! A total rip off and poor customer service!

It is my opinion that the guy working in this place doesn't care whether or not you do business with him. The people at the big box stores care more about their customers, and you'd be better off going there. read more

I have had repairs done successfully before, but this time was different. A trimmer that had been repaired before (last week) was irreparable this time. I merely asked if I might get a concession on the inspection fee in this case. I feel like I have thick skin, but must have touched a nerve. I felt like I was pounced upon by both an employee and the apparent owner/manager, who was unnecessarily belligerent before I had a real chance to say anything. Over $30. I won't go back. read more

DO NOT go here!! I cannot recommend this place at all. When I went to pick up my lawnmower, the OWNER was very rude. I politely pointed out that my lawnmower was still running rough even though I just paid for the carburetor to be cleaned and for a tune up. I asked him one of his techs could take another look. He looked at me, said absolutely nothing, shook his head and then walked away!! I followed him into the store and asked him if he treated all of his customers like this. He just motioned with his hand for me to go away. I asked him if I could speak to the manager. He said he was the OWNER!! Wow, I have never experienced this type of rudeness from any reputable business owner! read more

Very poor customer service, incompetent staff and lack of integrity in management/ownership. Here is a summary of my ordeal: 5/18 Experienced issues with the power of my push mower and it would die periodically while mowing the lawn. 5/24 Unable to get mower to turn over so I did a tune up (changed oil, flushed fuel lines, and cleaned the carburetor). I was then able to start the mower, but it would die every few minutes so I decided to take it into a small engine shop. I informed the shop of the issues, that my mower was 1yr old and was under manufacturer's warranty (supposedly this is a certified Briggs & Stratton repair center). I also informed the shop that I was going to be out of the country the following week and authorized up to $100 in services if needed. 5/30 I was informed that based upon the mechanics diagnostic that my mower was beyond repair and it would be more cost beneficial to buy a new mower, but no documentation of what the issue was that had cause my mower to die. 6/4 Inquired as to the manufacturer's warranty and provided proof of purchase. Still no rational for why the engine died. 6/6 I was informed that in order to break down my mower and send in the manufacturer's warranty I would have to pay an additional $70. If the repairs were under warranty than I would be reimbursed the fee. I was also told that the reason the engine died was because I had been running it without oil and this conclusion was reached based upon the fact that there was new oil in the engine(see above for oil change). Conclusion was not reached based upon metal scraps within the engine, a typical sign of no or low oil. 6/11 I paid the additional $70 to break down the engine and process warranty. 6/14 I was informed that my mower had been repair and ready for pick up. At pick up the invoice was for cleaning the carburetor and replacing pull string totaling $111. When I asked how did we go from beyond repair to cleaned the carburetor, I was informed that they had mixed up two mowers and they called the wrong individuals. The problem is, how did it take 3 weeks to clean the carburetor and replace a pull string? Wouldn't they know there was a mix up when that owner came to pick up my mower a few days after drop off? What are the chances that there were two Toro push mowers with Briggs & Stratton engines with brand new oil in them at the same time? How did they confuse my manufacturer's warranty with another mower's serial number? When I asked these questions the response was the mechanic made a mistake and there are not refunds. I'm okay without the full refund, but it only costs $50 for a tune up per their price board and I already paid $100 and didn't get an oil change or blade sharpened. Did the mechanic really make a mistake, or was management trying to re-sell my good mower by telling me to scrap it, which they do sell refurbished equipment and informed me as such when they advised me to I scrap mine? Maybe the staff is competent because that takes though? Note: The lag time between shop phones calls and my response is because I was out of town on business and the shop hours are 8-5 M-F. Not very good shop hours for a client service industry. Needless to say, I will never be returning to this small engine shop and would highly recommend finding someone else to work on your small engine. If I was Briggs & Stratton I would re-evaluate their use of certified service center designation. I would not want a company tarnishing my reputation based upon stunts like this. read more

This is the second time I've taken my dixie chopper for seasonal maintenance at Capital Repair Services. I am very pleased with the service and price, as well as the customer service. They are fast, nice, and always call me before performing any maintenance. I definitely recommend Capital Repair Services! read more

These guys are great. I've been taking my push lawnmower there for years and they keep it running and in tip top shape. The staff are friendly and courteous and they always return my machine in less time than they estimate when I drop it off. I've never had a bad experience with them. read more

So I have a Troy-bilt log splitter from Lowes and needed to repair the tire. Got it all fixed and could not find anywhere the pre-load for the axle nut so the the right pressure is on the bearings. I called Troy-bilt and they gave me Capital Repair Services in Richmond and Ashland Power Equipment. Called Capital and the guy wanted me to bring it in and charge me $50 to screw on the axle nut! He would not tell me the torque setting! Called Ashland and the guy was awesome and he told me how tight to screw the nut on. Let's say that Ashland will get my business and Capital will never get it!!! read more

When I first started the mower this year, it doesn't move forward. Engine starts but the wheels simply don't move. I couldn't even manually push it because the wheels seem to be locked up. After restarting the engine and playing with self-propelled lever a few times, I was finally able to get it to move. However, I hear a squeal noise coming from the belt every time I push the self-propelled level down and let go. I was took the mower to Capital Repair Service LLC. and was explained by a front desk service guy with an uncaring/unprofessional weird attitude that there is a $30 up front fee for the mechanic's time to diagnostic the problem. They'll refund the money IF the issue is considered under warranty, if not then it's not refundable. I thought this practice is little concerning but I gave them the benefit of doubt and paid the upfront fee and left my mower with them. A full week later, my grass has grown wildly and I received a call from Capital saying my mower needs some adjustment to the belt and is not considered under warranty. Well, what do you know, I smelled that this was coming. I asked can I do the adjustment myself, he said no, I will need a special tool to do it. It'll cost $58.50 to do this, since I already paid $30 last week, it will go towards the total cost and the remaining balance will be $28.50. Of course I wanted my mower to be in a top shape so I agreed for them to proceed. Next day, when I went there to pick up the mower and paid the remaining balance, I requested to test to see if the squeal is gone. Unfortunately, the noise is still present. I asked to speak with the mechanic. He said the belt is slipping if I don't press the level down fully. I said to him I believe the manufacturer designed this to be pressure sensitive so you can press it down to a level that you are comfortable with because if pressed all the way down the mower will shoot out so fast and you are almost running and vice versa if gently pressed down it'll go slower. He then said there's not much else he can do beside the suggestion. I then asked him I was told you had to adjust something, what did you do exactly. He told me all he did was adjusted the user-adjustable level control, (which is designed for the user to adjust). Basically I got charged with $58.50 for 10 minutes of his time to do something that I could've done (but don't need to) myself and the original issue remains. This company is scamming its customers with this BS $30 upfront fee. I don't know what constitutes under warranty or not, what do they go by to say it's not under warranty. To me it's all subjective and for them to make a quick buck. I understand they wanted to be paid for their time, but if there's not much work performed on it or if the original issue remains, honest companies would have refunded my money. Instead, Capital scammed for more. read more

If there was a zero star option, I would choose it. I took my push mower to have the pull rope repaired and requested to also have the mower tuned-up and the blades sharpened. When I asked the guy behind the counter the cost, he said $75. I asked him if he thought it was worth repairing and how much a new mower would cost. He said a new one would be about $200 and mine was worth repairing. I then paid the diagnostic fee and left the mower. Today my husband got a call from the mechanic saying it would be $171 to fix the mower. I called the guy behind the counter and he denied telling me it would be $75. I asked to speak with the manager, and have never been so disrespected. He told me his guy would NEVER quote me a price before the mechanic looked at it. When I insisted that I was given a quote, the manager basically told me I was lying. I will never do business with Capital Repair Services again, and I will never recommend them! read more