First-They could actually comply with the Americans with Disabilities Act (ADA), by having a…read moreworking elevator. Their elevator has not worked in over a month. So you if you want to take anything from the 4 story building, you literally have to carry it down the steep stairs, 18 steps per flight.

Didn't like it. It wasn't clean and they forced you to have insurance. Don't recommend it.read more

I was lucky to get Bookstore Movers for my move as their highly booked schedule shows their strong…read morereputation! Sometimes moves do not go as smoothly as hoped. It was Bookstore Movers' excellent customer service that earns them 5 stars. The 3 movers showed up early and worked very quickly and efficiently. In that haste, some items were damaged and I offered that feedback in the follow-up survey. I quickly received a call from the company offering to discount my move and send Walter Davies, a furniture repair person, out to make furniture repairs. That concern for customers and making things right earns Bookstore Movers 5-star service. Walter Davies was excellent and thorough in repairing my furniture. If you have a move coming up, call Bookstore Movers. Lisa C.

I had put a post on reddit asking for suggestions for movers in the area and Bookstore Movers was…read morerecommended by almost every person who responded. Patrick and his crew, Renaldo, Nitua, Gerand and Kevin, exceeded the already high expectations I had based upon the reviews. I will happily recommend Bookstore to family and friends and will never use another moving company. Their strength, kindness, commitment and pride in their job and the company, organization, efficiency as a crew (this was amazing to watch- they just flowed as a team of 5 and Patrick was an excellent leader!), was consitent and apparent throughout the entire time they spent with us. I really can't say enough good things about the experience and hope to work with them again when we hopefully buy a place and move in the next couple of years. The price was also incredibly fair, worth every penny for their first-rate and professional work and incredibly pleasant dispositions, just a really great group of guys!

This is Sam I stay there 2 days…read moreEverybody nice specially The manager, she very very, very nice Thank you so much.

This is the cleanest storage facility I have ever used. Whole facility is very clean and well…read moremaintained. Access is easy to inside units. Carts and elevators make loading your unit very convenient. Darren was very helpful. Highly recommend this storage facility!

I've been with this Security Public Storage Branch for years! I am very satisfied with them. Eric…read moreand Joshua are amazing. And Sara who is no longer with them was equally terrific. All of the staff are helpful, courteous and super friendly. It is a clean, safe facility. I highly recommend it.

I'm so happy I chose Security Public Storage! The staff is super friendly and always willing to…read morehelp. The place is spotless, easy to access, and I feel 100% confident storing my belongings here. The security is excellent and the on-site managers really make a difference. Great experience -- thank you SPS team!

i moved out after 2 or 3 years since their price went up without notifying me and i found way…read morecheaper at close storage. i already. told them that i will move out 3 days after my monthly contract and they said they will calculate pro-rated for those days and they will refund me the remaining, now i called them to check my status, they said they won't refund me anything and they didn't transfer me to location to talk to store manager, this is the worse service i've seen in my life

The good reviews here are from years ago I notice…read more Currently the place is subject to (getting intolerable) elevator outages. Every month they fail and no-one comes to fix them sometimes for days. If you have heavy material to move up and down, look elsewhere. Because you'll arrive back at night and have to find somewhere else to put your stuff. Then you'll have to deal with petulant staff, if you are lucky enough to find one to talk to. Staff that do not provide solutions. Just customer dis-service. They got a star for location. But for value and service? Big fat zero.

Over the last few times I've been here there are never ANY carts available. They have to do better.read more

Horrible customer service and sketchy financial practices!…read more I rented a 5x5 unit from Extra Space for $53/month. After 4 months I received a rate change notice that the price was going up to $86/month. A 62% price hike after just a few months! They had the same space listed online for $59/month or $71 if you rented in-store. I'm not sure why they'd charge a current customer more than a new customer. Clearly there's no market demanded price for these units, as they claimed in their rate change notice. Not to mention all the random $29 fee they charge you at move-in. They'd also told me at move-in the cost of my lock was refundable, but did an about face on that at move-out. They refused to answer an email and phone call asking about their rate change and to negotiate a better price so I moved to another facility a few blocks away that gave me a larger space and much lower rate than what I was paying originally ($53 vs. $37).

Never again. We needed a storage unit for three months for our daughter's college items. The price…read morewas fine, the area is decent. However, getting in touch with anyone in the actual building is impossible. I have called over 30 times in the less than nine weeks we have rented and never once has anyone answered the phone or called back. Then I reached out to the main CubeSmart number. They said they would have someone on site call me back. Well, three more calls to the 800 number and I still have not heard a thing. Just got a notification that, after paying $167.16 for the first two months, our payment for the next month has been raised to $208.82, a 25% increase. In addition, they do not adjust if you move early, so whether you use one day or 28 days of the month, the price is the same. I would suggest looking elsewhere. I would never use CubeSmart again.

If the metal around the door latch looks damaged and the latch looks bent, that is because the door…read morewas just pulled open. Thieves just pulled my unit's door open and stole my stuff. Insurance has been a joke. Don't put anything of value in this place. Would not recommend!

RENTER BEWARE :: This facility only offers month to month contracts. I entered into an agreement in…read moreJanuary 2024. In April 2024 they notified me that the rate would double in 30 days. So I am now paying 2x what was advertised. When I called to share my frustration, I was told that my initial rate was an online special that was 50% off the going rate at the time. The going rate is now 3x what I am paying -- not sure how I am at a lower rate but I guess I'll take it. Want real figures? My initial rate was $26. I now pay $53. Others renting similar place are being offered at $150, or so I'm lead to believe. Evidently this is industry standard (month to month pricing), but it feels predatory. I only share so that others might better understand what they are getting into.

Easy to set up a unit. I needed to store a vehicle and I was able to secure the spot and had all…read morethe paperwork within 15 minutes. Value of the space for the proximity to Washington DC is unbeatable. I am very glad I was able to securely store my vehicle here.

Prices are competitive , and employees at the office and extremely welcoming. Easy access to units…read moreand clean. Look no further :)

Have stored at Telegraph Self Storage. Working with Chris recently, have nothing but praise for…read morehow this company handles their business. I returned to Telegraph Self Storage after Public Storage ripped me off by raising monthly rental and extra $150/mo after only 4 months! That would NEVER happen at Telegraph Self Storage.

DJ was extremely helpful when I had questions about a recent increase in my bill. They took the…read moretime to explain what was going on and helped get the rate lowered, which I really appreciated. Great customer service-- thank you for taking the time to help!

Another great experience at the U Street location! The team there is truly amazing. I walked right…read morein and was assisted immediately. The app is definitely a game changer, and makes the entire experience so much smoother and more enjoyable. Special thanks to Charles, Tiffany, and Aniya for being super helpful today and every time I've needed assistance!