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    Extra Space Storage

    3.8 (35 reviews)
    Open 6:00 am - 10:00 pm
    Updated a few days ago

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    Response time

    1 hour

    Response rate

    100%

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    Recommended Reviews - Extra Space Storage

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
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    Photo of Adam H.
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    5 years ago

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    Emily S.

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    11 days ago

    Over the last few times I've been here there are never ANY carts available. They have to do better.

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    Emily S.

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    3 years ago

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    Emily S.

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    3 years ago

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    Emily S.

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    2 years ago

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    Emily S.

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    3 years ago

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    Emily S.

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    2 years ago

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    Emily S.

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    4 years ago

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    Emily S.

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    2 years ago

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    Emily S.

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    3 years ago

    Do NOT store your things here. Terrible management and they will increase your rent significantly without warning.

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    Emily S.

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    3 years ago

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    Emily S.

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    3 years ago

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    Emily S.

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    7 years ago

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    Emily S.

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    9 years ago

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    4 years ago

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    Emily S.

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    3 years ago

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    3 years ago

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    3 years ago

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    Emily S.

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    8 years ago

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    6 years ago

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    Emily S.

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    4 years ago

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    5 years ago

    Best storage experience I've had. Second time back and staff is as usual helpful and efficient.

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    Emily S.

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    4 years ago

    Ariyana was super helpful and knowledgeable, she made the registration process smooth and easy. Great customer service and clean facility!

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    Emily S.

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    9 years ago

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    4 years ago

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    5 years ago

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    Emily S.

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    7 years ago

    First time using a storage space, and I love extra space storage customer service is excellent I would recommend coming here.

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    Emily S.

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    5 years ago

    Crystal already is so very pleasant and helpfu! the facility is always very clean and I feel very safe!!

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    5 years ago

    Great service, very clean, professional, and good quality. Thanks to Crystalle for all the help!!

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    Emily S.

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    Photo of Mike W.
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    8 years ago

    Easy, brand new, with a great friendly staff. Lots of easy parking just around the corner from our home.

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    8 years ago

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    6 years ago

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    Emily S.

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    9 years ago

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    9 years ago

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    Review Highlights - Extra Space Storage

    The service was great that I received from Crystalle, she broke everything down to simplest terms and went out of her way to show me extra units.

    Mentioned in 2 reviews

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    U-Haul Moving & Storage of Capitol Hill

    (82 reviews)

    NoMa

    Great service from this location. When we went to rent a truck there was a difficult customer in…read morefront of us in line and the staff did a great job of managing him while continuing to assist other customers. They were patient and helpful. Also, I reserved a utility dolly with my reservation but realized it hadn't been put in the truck. Not only did they refund me the $7 cost of the dolly but rounded it up to $10 for the inconvenience of not having one. That's what great customer service looks like and I will definitely be renting from this location for my next move. Thanks.

    Though I did the whole check in process on my phone, I had to repeat it once in the store. The…read moreperson inside failed to tell me that I needed to go to a link on my phone for the equipment check, and so I didn't do it before leaving with the van. I was gone for about an hour and 20 minutes, driving about 5 miles. When I returned to U-Haul, I waited for about 10 minutes for someone to check the van in. They sent me away before checking the vehicle. To my surprise, I was charged for 37.1 miles although I only drove the van about 5 miles and only had it out for a bit over an hour. Either the attendant recorded the odometer number incorrectly or the van has a problem with its accuracy. A rental that was supposed to cost about $35 cost me over $90. I called the store upon seeing the receipt, and I was told that a manager would be in touch. That never happened. I called a second time and got nowhere because I had not taken pictures of the dashboard. While I accept that I should have taken lots of photos, with the high volume in Washington, DC on a Saturday afternoon, it would be logistically impossible to move even a few things, drive 37.1 miles, refill the van's fuel tank, and return the vehicle in 80 minutes. Given U-Haul's unwillingness to entertain the possibility that either someone in the office made a mistake or that there's an issue with the van, I will not return.

    Bookstore Movers - Another year taking the top prize!

    Bookstore Movers

    (813 reviews)

    Dupont Circle, Downtown

    I moved this past weekend and hired Bookstore Movers for the job. I can honestly say I was blown…read moreaway by the professionalism, efficiency, and expertise of the moving crew. I worked with a different moving company 2 years ago that left me scarred for life with how rude and unprofessional they were. I ended up having to finish the job myself (moving my giant couch up four flights of stairs), so when I knew I was moving again, I did my due diligence and sought out a few quotes. Another company quoted me almost $800 and required a 3 hour minimum for the job!! $800 seemed steep and I knew the job wouldn't take that long... Along came Bookstore Movers who quoted me a reasonable $470 minimum for two hours of work and a maximum of $680 for 3.5 hours of work (price breakdown: $140 per hour with 2 hour min. plus a $190 truck fee). I received a quote within a few hours of requesting it. There was no deposit required and the date was booked. I received detailed emails leading up to the move about FAQs, tips for a seamless move, and the names of my crew including contact info for the crew lead. Abdul (crew lead), Niiwayo "Y.O", and Milly were SO fast and friendly. They wrapped every single item with care in drop cloths and got to moving immediately. Despite the 90 degree heat and a total of five flights of stairs, the job was finished in 2 hours. I was SO impressed. I was so traumatized by my last move that I literally had to walk away while they moved the couch in but before I knew it, I got a text from my boyfriend telling me they had fit it through the door and our living room was all set up. I was so relieved and happy to work with them. If and when we move again, (hopefully not anytime soon, lol), I will 100% be contacting Bookstore Movers... and you should too!

    We had a great experience with Bookstore Movers. Responsive and friendly staff. They took GREAT…read morecare of our stuff. Arrived at our new place on time. A great experience over all!

    Extra Space Storage - selfstorage - Updated May 2026

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