Received a call from management, they corrected an error and super pleased. I was charged my…read moredeposit when they have a program that assists military families that are on the base storage waiting list and was refunded my deposit. I do appreciate the follow up and correcting the error. Thank you!

My husband and I requested a spot for our tractor to be stored at last minute literally within…read more24hrs of a notice and Amanda was amazing!! She quickly replied and got us squared away. We paid and was able to park our semi truck the next day. Very reasonable pricing especially with all the security features they offer. I'd park there again and recommend it to everyone! They have excellent customer service!

We enjoyed their service with moving. I loved the lady I…read moreworked with and she took notes, listened to my needs and communicated the expectations and the movers were efficient, came with all necessary tools and were professional. I didn't need to worry about anything and had a great chat with a few of the movers while packing. I'd recommend their service!

I worked with Yuriy to coordinate the details of our move from VA to NC. He was very personable,…read morehelpful, and responsive. Moving is one of the most stressful things people experience. Especially when it's another state. He made the process seamless and handled any questions or concerns I had in a timely manner. We opted for the movers to pack our things. The movers were on time and worked diligently to pack everything. They labeled everything by room which made it easy for me to unpack and find what I needed once everything arrived. I called several moving companies and pricing was very fair. I highly recommend using them for your next move.

Bianca, the office manager, was more than accommodating to my storage needs and highly…read moreprofessional. She thoroughly walked me through the contract process and asked me to contact her if there was anything additionally I needed. I highly recommend this storage facility and am very pleased thus far.

If I could give this facility zero stars, I would. We have been renting a unit here for the past…read moresix years and have finally reached the point where we can no longer tolerate the ongoing issues. First, our monthly rate increased from $99 to $300 without any prior notice. Over the years, the facility has continued to decline rather than improve. The security doors have been broken for years, elevators are frequently out of service, and there are rarely any dollies available to move items. Additionally, there appears to be a homeless individual living in one of the units, which raises serious safety and management concerns. The office is closed more often than it is open, and the staff that are present are typically unable to provide answers and have been consistently rude. It is also nearly impossible to reach a real person by phone, and emails go unanswered. After six years as a customer, this level of service and maintenance is extremely disappointing.

Seamless/professional process. Store manager Mr. Sery was able to help us upgrade our storage unit…read morefrom a 10x10 to a 10x20 on the fly. The storage units were clean/well kept. I would deff recommend extra space storage at this Lorton location.

After a few months they increased the price by 36%. They mailed a notice a month before the price…read moreincrease. Stay away from this company.

2024 Poor SERVICE, quality and value…read more So, It's now all automated and I could never get someone on the phone, nor was there anyone there when I hired movers to get my things out. I left messages for days and it took them over a week to return my calls. Ok so I became ill with Lyme disease so not only were my things in there for quite a while, I kept getting constant increases. And was being charged an exorbitant amount of 500+++per month, PLUS most of my things I discovered were now moldy!!! It's heartbreaking that my beautiful French chairs that go to my dining room table now have mold all over. I can't bring them into this house AND it turns out the insurance I was paying to orange PS insurance co will pay only 250 unless I prove there was a leak??? Why do I have to prove their leaking building???????. My things went in there without mold, and now they have mold. This is CLIMATE CONTROLLED? I am extremely unhappy with my experience with them... more like a nightmare

I had three units with this location. Unfortunately, the site has a persistent leak in the roof…read more Water leaked into my unit on several occasions and caused damage to my furniture. Sadly, the lease waives any right to recovery and to add insult to injury, they would not refund all months rent where the roof leaked on my belongings(3). Public storage regional manager(Sara) told me I was lucky to get one month and when I said that wasn't enough didn't credit any months. I also plan to file a formal consumer protection complaint with the state consumer affairs and the BBB. Bottom Line: Great on-site staff, poor corporate management. BEWARE! Without the offered storage rental insurance you can walk away with a loss or with forced arbitration that's costly and time consuming.

Rented the 19.95 truck. 1.29/mile PROS:…read moreTruck was clean. Air conditioning was cold. Returning was hassle free. Felt safe driving the truck. Location next to I-95. CONS: Parking is still a nightmare. Rental return lane CAN block you getting in and out the lot. I complained and said could park in nearby gravel lot. Damage spots with no sticker or stickers disappearing. How picky about damage? Closest Exxon gas station is a nightmare to get gas. You will have to compete for a spot to gas.

This store sucks. We called to let the store we were running 30-60 min late bc we got stuck in…read morefreeway traffic. Manager said that should be okay, but they ended up charging us for a while extra day when we arrived. I el take my business elsewhere next time.

This review is for the Public Storage (franchise), location: 7400 Alban Station Road, Springfield,…read moreVA. Wow - what a great place. I found/rented a 10x10 unit "on-line" (size and value - slightly lower costs than other nearby storage locations/chains), but what "sold me" was the management and facility. WOW! The most friendly and helpful management (Samina) and the cleanest, most effectively managed Public Storage franchise ever. I was immediately impressed when I arrived by how neat and clean the entire facility was maintained. The manager is Samina, and she is an exceptional "customer service / take care of you and the business" person. She knows every unit of "her" public storage franchise (and as I learned later, she also knows her customers). When she took me to my unit, she noted the roller-door was slightly ajar (needed maintenance). I thought it was fine, but she found me a nearby available unit with a "perfect roller-door" and asked if it would be OK to reassign me to that one (her concern was for me to be happy with the unit). She also sent a message to the maintenance team to check the other unit/adjust the door before it will be rented. On subsequent visits (loading items into my storage unit), Samina was helpful (making sure I found the carts, etc.) and recognized me remembering which unit I rented from memory (not needing to look-up my account). Samina's outstanding management and care about me "the customer" coupled with the cleanliness and value has convinced me the Alban Road Public Storage franchise is "best in class." RECOMMENDED!!!

I experienced exceptional customer service from Samina today. She is very professional and…read morethorough. She called to introduce herself and when I arrived she patiently helped complete my reservation. There were technical difficulties and she kept trying until it finally went through. Where my unit was assigned would have been a bit inconvenient due to the elevator being temporarily down, so she gave me a different one. That is what I call customer​ service! That's how it used to be when I was growing up! Nowadays....anyway, I highly recommend this location!!!

Met with Jessica. She was very informative regarding the rates and the units available…read more Mini Price Storage doesn't change their monthly rates every three months like the other companies - they also have a moving truck to use free of charge (ONE TIME ONLY use) clean easy to access and nice customer service. I would totally recommend this company for your storage needs

Everything is nice and good to rent with. But my problem lies on their communications. If you want…read moreto down grade your storage like mine, that has less items on it, they would say they will contact you when there's an opening, But they never did, I went inside and asked, they said they have one yesterday but a person looking for one came in to rent. So we gave it to that person. So basically what they say they would do is not very trust worthy. Promises are meant to be broken for them. Money is more important. Not your trust.

Raised my rate by 50% less than 3 months after I took the unit. SCAM. They get you in and assume…read moreyou won't pull your stuff out after they raise rates. They claim market rates, but the current price online is less than what I'm current paying. Should have read the reviews before I decided on this place. Seems like a common practice. Also, they advertise the first month free but never received.

Keeshawn was great! She helped me figure out a plan and provided me with the most advantageous rate…read morefor what I needed. The space is great and accessible. This location was recommended to me to use and I appreciate that recommendation by Tony. I had a very positive experience and this took some stress off of me.

It's a storage area, not much to add. Previous tenant had lock cut off. Still sooty! Ground-level…read moreunit was dirty and had leaves in it. Advice: inspect BEFORE you rent. Cleaning it wouldn't take too much work!

Review for location at 8514 telegraph rd in Lorton, VA. I purchased a unit on the 1st floor on May…read more30. When I went there 2 days later, the unit was on the 2nd floor. Im disabled and cant use stairs. I went to the office to switch out the unit, but property managers were not there. I called and left messages with 2 managers, but no one returned my call after waiting another day. So I called the main customer service. The representative said the promotion for the 1st unit won't be applied to the 2nd unit. So I closed my account and asked for a refund. They said I can only be refunded the lock since it's beyond 24hrs of the "move-in." This business is a scam. They deceive you and take your money. Be sure to view the property before purchasing. The promotion I received was for memorial day and is not worth the hassle and deception.