I'm from New Jersey and unfortunately totaled my car on the way down to visit family in Tennessee. I had a 3-day window to buy a car to get home after Thanksgiving and Capital Toyota made it happen in one of the most seamless car-buying experiences I've had. Mama D found the car for me and passed along the info with superb customer service, and really wanted to know my needs. Luke Hefner helped sell the car to me and this guy knew his stuff, even getting a guy from the service staff to check out the car and test drive with me. Every person from the team that I interacted with had integrity and genuinely cared about selling me a good car within my price range in the short window of time I had. I cannot recommend Capital Toyota enough, and while I know my car is going to last me a long time, I'd strongly consider going all the way down to Chattanooga just to buy a car from them again. read more

Purchase vehicle and prepaid service. Nothing at service is quick or easy and no appointments given at convenient time. Don't buy the pre-paid service - got to make them hungry for more business- unfortunately they've got mine. read more

Last week, while passing through Chattanooga, I stopped by Capital Toyota to evaluate their service. Having recently relocated, I needed to establish a new dealership relationship for both service and future vehicle purchases. With two personal vehicles and two company vehicles, this visit was essentially an interview--to confirm whether I'd found the right partner. For the first time in my life, I was refused an oil change because I didn't have an appointment. The response was curt and dismissive--more of an order to leave than a conversation. No friendliness, no effort to accommodate. I was simply handed a card and told to schedule next time. I immediately drove to my second-choice dealership. They acknowledged I'd need to wait, but welcomed me nonetheless. I was in and out within an hour, greeted with a smile and sent off with a wave. The contrast in tone and service was striking. I fully understand the value of appointments--especially for diagnostics or major repairs--and I respect that scheduled customers take priority. But I've never needed an appointment for an oil change, and that flexibility and a positive attitude have won my loyalty every time. It's a small accommodation and a smile that speaks volumes about a dealership's culture. Now I've made my choice. The interview is ended. While waiting for my oil change I entered negotation on a replacement vehicle. read more

I tried doing business with this establishment. On top of poor communication skills, they were rude AF about it. It's sad how some people treat others read more

It was difficult for us to get the vehicle we wanted outfitted like we wanted. Capital repeatedly tried to get us to settle for options we did NOT want. It was very stressful, but finally got the vehicle we wanted. Today I went in for our 5000 mile tire rotation, another debacle! Vehicle wasn't right when we got it back, and after spending ALL day there we get it back.. and it's closer to perfect (like it was when we pulled in). Steering wheel is still a tiny bit off center.. it was perfect until Capital's service department got ahold of it. We will take all the warranty work we're due, but when the warranty runs out.. we're going somewhere else. Every employee we talked to was nice, but had a different opinion or solution. Luis our last customer rep.. he just left.. read more

There was only one car on their lot that met my criteria. Kamryn was patient and kind with all my goofy questions and concerns. We did everything conveniently via text. After test driving it, I really wanted to own it. Curry made sure I could afford to drive off with it and Chandler in finance was a complete pleasure to work with. I wanted to share my experience with the GM Eddie Tripplet, who was available for a phone call and made my experience that much better! So proud to be a part of team Capital Toyota! read more

Capital Toyota - 2022 Prius LE - Car Dealers Near Me - Chattanooga, Tennessee

I wouldn't buy a vaccum cleaner from this place. We drove 3 hours to check out the new Crown Signa (we knew they had one from cars.com). The service manager was as nice as he could be- but when he called Will to handle sales. Ugh. No wonder they have such poor reviews. My husband knew way more about the vehicle than Will did. The one we were looking at was already sold, but Will did nothing to gain a customer (because there is a HIGH chance that is our next vehicle). He seemed irritated that we wanted to even look at the car. Steer clear of Will if you want exceptional service. read more

Called ahead and made appointment to have a key and fob made for my SUV. Got there, looked around, employees in service department did not know who or what they were doing. Service guy at computer was rude and made us start from scratch, after I had given information by phone. This took him about 20 minutes, said it would be an hour. Service guys all standing around. Asked if my car had been there before then proceeded to tell me it would be $90 more than what was told to me by phone which would have rounded out to around $300.00. We walked out! Went down the street got a key made for $3.00, got online and got a fob for my year and model for $17.00!! If you have money to waste, that's awesome. Otherwise beware!! Take your Toyota to Cleveland for work on your automobile and for minor reasons shop online!! Cause this place will definitely Take You For a Ride!! read more

Capital Toyota - Car Dealers Near Me - Chattanooga, Tennessee

Well, what happened was...my wife wanted me to buy a truck since I had been trying to justify it for a while. No kidding. (Good wife, who can find?..Prov. 31:10) So we begin our search at Capital Toyota Used Car lot. Walk in, greeted by Will, who is watching for the arrival of a scheduled customer, but "sure, let see what we can find." No time at all and we've found "IT!" Quick, amiable, flexible negotiation and I'm happy with the truck, happy with the deal. A handshake and I'm off to meet Chandler to sign "papers" (actually these really slick large digital forms.) Like wise, pleasant, relaxed, amicable exchange with clear answers to questions. And "boom!" I've got a truck that my wife loves. I hope your experience is as painless as mine. They will do their part towards that end. They did for me. read more

If it were possible to leave negative start review this place needs it. Spoke to two different sales reps who refused to show me the window sticker for the features in a used car. Called the receptionist and explained the situation who then sent me back to the same sales people instead of a manager to help be buy a car. When the first three people I talk to are this incompetent and shady, I wonder what the management team would have been like. After reading the reviews on this place, i understand now. read more

Dropped my truck off with a very well documented issue, they took 6 weeks to fix it, then didn't complete the repair making me return it once again. In all this 1 issues kept it in the shop for 4 stays and a total of 7 weeks. On top of that they have the audacity to be combative with me the customer. I have yet to meet one person there that either likes their job or cares for the customer. Chose another dealer and service center read more

The check engine light came on in my 1995 Lexus SC300. I had it towed to Capital because I've always had good service. It was towed on June 2 and I got it back today on August 22. It seems my car's computer was no longer available so they sent it off to be reconditioned. I was given no updates. I finally called the Service Manager and got it back two days after leaving a voicemail. It cost over $2000 for the repair but it looks like my car sat under a tree the whole time. They couldn't even bother to wash it. read more

I bought my Tacoma new at Capital Toyota in Chattanooga. It cost over 50K. Toyota overtightened my oil filter during my last oil change. I was not aware they had done that. I couldn't afford to take my truck back to Toyota for this oil change. Even with a Capital Toyota coupon, after tax, it would have cost almost $220 for an oil change and tire rotation. For less than $100, I was able to get the oil changed and the tires rotated at Firestone. However, Firestone could not change the oil filter because it was too tight. They could not get it off. Neither Firestone nor Walmart could remove it. I know the guys at Walmart. They also tried to get it off for me. Finally I had to take my truck back to Capital Toyota. I brought a new Toyota oil filter and a quart of oil to top off the reservoir after they changed the filter. They acted like they could do it for free since it was their fault and I brought extra oil and a new oil filter. Wrong! After they finished, they charged me right at $28. While I was waiting, two different employees of Capital Toyota told me this happens all the time. They assured me, we can take it right off with our special wrench. To me, Capital Toyota in Chattanooga is doing this intentionally because it is happening "all the time." They are making it very difficult to get your oil changed except by them and charging people more than double what places like Firestone charge. Steer clear of this place if you value your time and money. I spent over 4 hours dealing with all this today. read more

UPDATE: 6 months later, after having the wiring harness to the transmission replaced by Speedies, the truck is perfect. It was the problem I had suspected from DAY ONE and told them repeatedly. They ignored what I said and quoted me over $9000 for a new transmission and transfer case. The repair was about $600. Imagine if I had trusted them and paid that? read more

Mallory and Trevor were top notch! Didn't add in a bunch of charges that my local dealer tried to add for the same Sequoia so drove 5 hours to this dealership. Gave a great price for my trade, beat my credit union rate, came in on his day off to sell me the vehicle. In and out in 30 minutes. I'd highly recommend these two if looking for new vehicle! read more

The service department here is TRASH. They charged my mother $1900 for an alternator + battery, just for her to get 25 miles down the road and break down again. We already had to spend the night on the way back home to Illinois. Now they're closed until Monday (it's Saturday), and we have to figure it out. To put a cherry on top, one of the technicians stole a phone charger out of the car. Don't bring your car here ever. read more

called to ask how much my 30,000 mile service would be after my Toyota care ran out and was quoted $891for tire rotation, cabin/engine/oil filter and oil change. I went to John Roberts Toyota instead for $122! This is just the tip of the iceberg with my experience with this place. avoid both Toyotas in Chattanooga. read more

9:00 appointment for an oil change, alternator check and tire pressure. 9:36 message from tech. I was told 1.5 hours. 3 hours later and I'm told they are still charging the battery. Could be 6 hours. Service rep stated. I'll just take my oil change and go home. BUT my rep forgot to input it I am told. I wanted to keep my oil changes to the dealer for credit in caring for the truck. Just give me my truck and I'll go somewhere else. I didn't appreciate the excuses given to me. But I didn't raise my voice and spoke only to two staffers. Long 3.5 hour story short, the last thing I was told was "EVERYONE in the building knew I wasn't happy". It's not that the staff is unfriendly. But suggesting that others spend far more time waiting for completed service than my miserable 3.5 hours was a bit more than I cared to hear. Their cost is higher than others but driving to another dealership would take a day just for an oil change. So waiting for me was my wife. "How did it go"............yeah it went really really really well if wasting 5 hours is the goal. Yeah........not happy at all with the service team at Capital Toyota of Chattanooga. read more

I went here for service and received poor communication about what the issue with my car was and paid FAR too much to have the issue reoccur within the month. I would not recommend Capital Toyota. read more

Terrible dealership. Went to just test drive some trucks to figure out what would work best for me when i replace my current vehicle in a couple of years. I told the salesman this and got treated like crap from that point on. He got two trucks for me to test drive, and one only had enough gas to go a couple of miles down road. He told when I was leaving to never tell a salesman I wouldn't be buying for a year or more. I went to the Nissan dealership and told them the exact same thing. They didn't care I wasn't buying a car that day and treated me like I was purchasing a brand new truck from them. I will never go to this Toyota dealer again. Very rude and unprofessional. read more

After a few hiccups, I was able to work with these folks on getting my 2017 Tundra repaired under warranty. While I was initially a little aggravated, Brodie and Gwen reached out and made the warranty process easy and seamless. I can't say enough about how much these folks went above and beyond in taking care of my vehicle. read more

Ugh. Whaaat‽ Made an appointment online for my new Toyota vehicle. I Dropped off vehicle and spoke with the service writer about getting my oil changed- as that was my main and frankly, only purpose, for being there. A few hours later, I stopped by and picked up my vehicle with confirmation of completed services. Got on the road and didn't get a chance to review the paperwork until later..... come to find out, my oil was NEVER changed but they did consume one of my factory services in the process. Called to ask why i asked for one thing but received something completely different and was transferred to the service manager's voicemail. Left a message..... crickets. Long story short- their communication from the top to the bottom was lackluster, leaving me with nothing more than wasted time. read more

I dealt with Marco and he was fair and honest to deal with. He respected my time and didn't insult me with improper offers. I wish all dealers were like this. Plus the wonderful Toyota brand. Thanks Marco for being professional. read more

Capital Toyota - Car Dealers Near Me - Chattanooga, Tennessee

Terrible experience with service on my 2018 Highlander. My car was in Capital Toyota service shop for 10 days; the repair costs kept changing as did the diagnosis. Even though I warned about this dealership, I foolishly went ahead and purchased my vehicle here back in 2018. Won't be back for service or to purchase a new car. read more

Luise and the team in the service department are crooks! Brought my Prius in for an oil leak, said the new oil pan needed to be replaced again, $730! Loose drain plug was the problem. They will do anything to rip you off! read more

If there was a zero star rating, they would be getting that! A one star review is to good for this dealership and their staff! For starters we drove one and a half hours and had a deal in the works the night before! When we started negotiations and talking, that's when they hit us with this came under deposit 20 minutes ago. Well, we had already been there 45 minutes when they took a deposit with us sitting in the dealers office! And then when I told them their dealership only had two stars the manager told us well we were gonna do the deal with you so they were willing to let the person who put the deposit down if they were they even real! They were going to screw them out of their deposit! And then the dealer gave us some sad story about his personal life. I wasn't there to play Dr. Phil. I was there to buy a vehicle! my advice to him was find another job before they take you down with them! read more

Rough Sales Service Confusing dealership where you can't tell if there is a new car lot there or just a service center. Rude sales guy with a beard. They don't have cars, don't know when they will have cars, don't seem to want to sell cars... Won't go there again. read more

I was involved in a three car incident with myself being the center vehicle. Capital Toyota was chosen to complete repairs of rear hatch window sensor. My vehicle has been there for over a week now and after calling daily for an update and being told, "It should be finished tomorrow" multiple times. My frustration has reached its max. Now I can't even get in touch without leaving a voicemail to which n one responds. read more

With reliable and professional service. You can't go wrong by choosing Capital Toyota of Chattanooga. From the time I pulled into their drive util I left the property, everyone was very pleasent. read more

Capital Toyota - Service drive. - Car Dealers Near Me - Chattanooga, Tennessee

Scott in the service department is a crook. I got the bait and switch along with an attitude.

Brought my Toyota Sienna for service/evaluation after it stopped running. They let me know that the engine was done and had to be replaced. They offered me "$500 cash" for it since I needed to replace it. They had almost no inventory available in our budget, so we had to go to another Toyota dealership to purchase a replacement vehicle. Problem came when Capital Toyota rescinded their offer for the vehicle. They had said "$500 cash," but said later that they weren't offering cash, despite saying cash, but were only willing to offer $500 credit as trade-in if I bought a vehicle from that dealership only, despite their lack of inventory. I may buy Toyotas again in the future, but definitely not from this dealer. Can't buy if they don't carry a selection of vehicles and won't buy if I can't take them at their word. Addended: Additional information regarding this experience: I am a white man and was offered what I regard as a fair price, but when my significant other who is neither white nor male came to accept that offer, she was told they rescinded the offer. It took just one phone call and we got someone else to pay cash at the same original offer price, they came to us to get the vehicle, and they paid in cash. Same vehicle, same condition, same mileage and on the same day: Capital Toyota refused to honor an offer they had made while another company did, and the only difference between when the offer was made and when it was rescinded was the gender and race of the person discussing the offer. read more

Scheduled appt for an oil change. Got here 10 minutes before appt. Told it would take 45 minutes, ... two and half hours later still not finished. They said they were backed up. Would have like to have been told that when I brought in the car. Terrible service ... lack of honest and communication. Never coming back again. read more

Very negative experience today at Capital Toyota. Negotiated a veh. purchase & I & the Sales Mgr. agreed & signed the agreement. Salesman started the paperwork & got down to the bottom line & then attempted to add a $789 charge stating "everyone pays this. It's part of the title, tax, & tags," Bull crap, It was never even close to bring mentioned at any point. Agreed contract signed by the SM is below. Nope, not me!!! read more

Buying a car can be stressful and time consuming. This is especially true when shopping from out of state. That was NOT our experience at Capital Toyota in Chattanooga TN. We searched for a cross over vehicle online and had identified 6 options within our search criteria. One was at Capital Toyota and others at other dealerships. We reached out to each of the dealership representatives. The agent at Capital (Marquita) was the most responsive and low pressure. In fact, Marquita made our remote experience personal by sharing detailed video of the vehicle and promptly answering all of our questions. Upon arrival at the dealership, Marquita introduced us to the vehicle which we found to be even better in person! While we had other good choices lined up to see during our visit, we opted out as we felt completely cared for by Marquita, were happy with the representation of the vehicle, and were satisfied with the final purchase price. The manager (Shawn) was very thoughtful and offered to reimburse us for the cost of making a second remote key. Shawn also helped us arrive at a price within our limited budget. The finance manager (Joe) was extremely professional and "no pressure" guided us through the final purchase process. I would recommend Capital Toyota for online and in market purchases. Be sure to ask for Marquita!! read more

Capital Toyota - Nissan Rouge with Marquita. - Car Dealers Near Me - Chattanooga, Tennessee

Hey, guess what? 18 months after spending $2600 on a factory issue brake repair, the one where technicians left a dead rat under the seat, the same thing is broken again. Necessitating, you guessed it, another $2600 repair. "Our warranty is only 12 months, besides I doubt it's the same problem," the guy on the phone sniffed. But lucky for us, another dealership confirmed that it is! Happy Holidays to us! read more

Had a few hiccups at first, but Capital Toyota made things right. I would definitely purchase from here again. The team is amazing here and I'm very grateful for everyone working hard to get us what we wanted! Thank you Capital Toyota! Highly recommend this dealership! read more

Capital Toyota - Car Dealers Near Me - Chattanooga, Tennessee

Worst sales experience in my 62 years. In my opinion, based on my interaction with them, they are a cliché of the old "Car Salesman" persona. You know...the ones that are manipulative, unscrupulous and take advantage of ANY opportunity to advance their own agenda...Yeah, that's what I experienced with these guys. Take a look at their Better Business Bureau complaints. I wouldn't recommend it, but if you go here, pay close attention to ALL aspects of your sales agreement. Don't sign ANYTHING until you do. Keep your hand on your wallet and guard your self esteem. read more

Just be aware if you buy the prepaid maintenance contract with this dealership you are not buying what you think you are. When I purchased it I was told all repairs are covered. I asked "bumper to bumper" and was told yes. Since I have been using it I have come to find out that the finance person was mistaken (lied) as the service manager informed me. So I thought I purchased one thing but in fact every time I come in to use my contract there is always something they try and bill me for. Basically too bad for me I now get to pay for all these other repairs in the future due to your dishonest business practices. I have 2 other Toyotas and this dealership does nothing but reinforce my reason to drive to Cleveland for quality service. read more

So if I could review the sales department and the service department separately I would. I would give the sales department a one star and the service department a four-star. I tried to special order a 2016 Toyota tundra as a replacement for my 2015 Toyota tundra that was totaled. I tried for weeks to get a sales person to give me the information to be able to special order one early in the season. They kept telling me over and over again that it was not available yet and they did not have the information on it. I was able to call another Toyota dealership and order one that day. I have had this truck serviced by the dealership up several times and every time it has been a good experience. They have a very nice waiting room and always have coffee on hand. I am usually one of the first appointments in the morning so I typically do not have to wait long but they have always got me in and out quickly. read more

Capital Toyota - Car Dealers Near Me - Chattanooga, Tennessee

They do not stand behind their repairs. I have been tackling a coding issue preventing me from driving my car in Hamilton County. After actively struggling with the code for a few months I finally break down and ask the dealership for help. After they had my car for about 5 days and charged me close to $350, and when I got it back they said it was a particular part that needed to be replaced. After replacing the part with a new factory part, I cleared the codes, and two weeks later, the exact same codes came back. I then call and leave several messages with my repair representative for a few weeks, and never get a callback. I then called this morning to speak with a supervisor. The supervisor more or less told me that I would need to bring the car in, they would be happy to pull the codes for me (which I have a code reader too and it's nothing I don't know already), and if they had to dig any further, I would be charged. So, when I brought my car, regardless of what it would cost, I wanted the code troubleshot, and I wanted that work to be stood behind, and it wasn't. So I'm back to square one and $350 more poor. Thanks Capital Toyota! read more