So easy to get an appointment here, and we were seen on time. It was nice to be able to wait for a…read moreservice agent to help us while we waited in the car. Seating area inside while we waited was nice and they got us out in time as we had a following appointment after this. They were great at supporting all of our needs and offered Clear communication throughout. One of the better service department dealerships that I've ever been to.

I called in January of 2026 to get a quote and book an appointment for my 2019 Honda Civic Sport…read moreHatchback for its 100k mile service. I spoke with Joe over the phone in January for the quote, as listed in the photo the top portion is what I was told would be done on my 100k service, the water pump, timing chain, serpentine belts, and coolant flush for $800 including parts and labor. I even confirmed multiple times everything listed would be done, because even I thought the price was low. Joe guaranteed that yes, all of this would be done and they could get it all done in one day. I then asked if he could quote me for a brake flush and brake pads which is listed in the bottom portion of the photo. I went ahead and booked my appointment for today March 19th as I am on vacation and it was the most convenient time for me without taking any extra days off work. I arrive this morning at 9am to drop off my car for my scheduled appointment, when I arrive they can't find my information in their system, it's like I never even booked an appointment, no biggie, I give Clint, the person helping me all my information and tell them what I'm there for. Clint then proceeds to tell me that in the 100k service it in fact does not include the timing chain or water pump, the 100k service only includes spark plugs, serpentine belt, and coolant flush and then quotes me $939 for this 100k service. That $939 did not include the brake flush or any brake pads. When I bring up the fact that this is not what I was told over the phone by Joe, Clint says "Joe is just the guy who answers our phones." If Joe is the guy who "just answers your phones" Joe should know what he's talking about. Your customer service representatives are typically the first point of contact with your customers, they are the ones who give your company the first impression to your customers. There was absolutely no apology from Clint over the confusion, no professionalism to even try to fix or resolve the issue just a shrug of the shoulders like 'no big deal'. I live in Jasper TN which is a 40 minute drive from Economy Honda Superstore I wasted an hour and 20 minutes of my time to drive out there, (my husband also drove his car out there so I wouldn't be stuck waiting at the dealership all day for my car to be finished) and back home just to be told what I was quoted was wrong and that they would not be doing what I was told they would be doing and that it was going to be $100+ more than what I was quoted for less work. I work in customer service myself, I understand mistakes happen and things can change but the absolute lack of accountability of their mistake is baffling. I would not recommend taking your car to this place what so ever unless you like being lied to and treated like you're not even worth their time.

I got my grandmother dream car from here for Mother's Day. I live in Atlanta but I was in town…read morevisiting and drove past this establishment and saw her dream car a Camaro. Everywhere I looked was very pricey but they were super affordable so l checked them out. I test drove it and knew it was the one. I can say going here I learned the difference between a car lot and a dealership. I'm used to getting my cars from a dealership. The only real big difference is the lot is buy as is. When I got the car it was a few issues, it needed 2 new tires and new brakes all around which was kind of costly. I would rather have everything fixed and included in the price. But the car was great and my granny loved it and I got everything fixed the same day. I would like to say that this was the fastest process once I got back in town to get the vehicle. The whole process took like a hour or 2 not long at all compared to my other experiences. Their communication was Al and always picked up the phone and answered any questions or concerns I had when I called. They are very honest and straight forward I really love that because I did bring up the issues with vehicle and she let me know like this is a buy as is lot so that explains pricing of vehicles. They make sure the vehicles are priced well for what they are worth. So far no issues my granny rode it to Atlanta one weekend and there were no issues at all. My experience was pretty great. This is a very fine establishment and they even let me borrow this big bow to put on top of the car for when I surprised my grandmother. I appreciate you all a lot for making her day special and will attach photos and videos below. In a month or two l will make updates to review letting you all know tag process and if any issues come up with vehicle but so far so great and I enjoyed doing business with this establishment. Here with an update so the experience was great and very quick process the only thing I can say bad is it being, a car lot so it's buy as is. It was a couple of things wrong with the car costing roughly around $2000 within the first 30-90 days. Battery, alternator, tires, and the rims are scratched up bad and something else is wrong it keep making a noise but I haven't figured it out yet but I'm used to dealerships so I now see the big difference. They're good business but I would rather most things be good on the car and everything be fixed and added to the price or something. Then like every-time something is brought up wrong with the car even before purchase it's kind of like a oh well type of response. Like when I emailed about the alternator I was told," Alternators do go out on cars. It's worked fine when you bought it." Which I get it it's buy as is . But a lot of things being wrong the first 3 months is not so good. But at least they are always willing and quick to respond. But yes this is my update.!

I recently traded in my 2015 Kia Sedona for a 2020 Kia Telluride at 423 Wholesalers on Ringgold…read moreRoad in East Ridge. I secured my loan through Southeastern Financial, and I purchased the Route 66 Extended Warranty that would cover the car for 36,000 miles. I went to pick up the car and found that it had a 6" crack in the windshield with several other severe chips. I went back in and asked when did the crack and chips happen. They acted like they didn't know, but Regina said that she could have it fixed and I would just have to pay her cost. I ended up getting the windshield replaced at Safelite myself. A few of days later after I driven about 200 miles the car started bucking when it got around 25 mph, and it threw an OBDI code: P0741 which states that the torque converter was faulty. I drove back to Southeast Financial and asked how locked in I was in this deal because I was already running into transmission trouble. They told me to call the extended warranty company to let them know what was going on. I did call and was told not to make any trips with the car but to take the car to a transmission shop of my choice as soon as it was convenient. I went to Midas Transmission Repair first because they have a very high consumer rating. Midas said that they did not work with Route 66 Warranties, but pointed out East Ridge Transmission a block from them. I took the car there and told them what was happening. It started with a little glitch, but then got a lot worse. A few days later I was notified that a claim for transmission repairs had been denied. I called Route 66 Warranty and they told me that the car's transmission problem was a pre-existing condition and that they would not cover it. I asked Route 66 what good was their extended warranty if they won't cover the bill. They told me that I didn't wait long enough to call for a claim. I asked them if they really thought that I would buy a car with a bd transmission? They said that the claim has been denied and that they couldn't do anything for me. With the car still at East Ridge Transmission, I went back to 423 Wholesalers and told them what was going on. Regina swore they never had a problem with the car (even though the car sat in the same place on the lot), and since it was past 7 days, she could do anything about it. She said the car was sold As Is. Meanwhile, I'm stuck with a $4,000 transmission bill when East Ridge Transmission fixes it. I would never have purchased the car knowing it had major problems. I should have known better to accept the car with the cracked windshield. it was not cracked a few days earlier when I test drove it. I became very leary about 423 Wholesalers when Regina said she could have it fixed for her cost With no cost out of her pocket. I guess I was ripped off in every way possible With this vehicle purchase.

While we didnt decide on the purchase of an Acura MDX however, our online experience was excellent…read more Many dealers are not interested in helping out of town customers -- however these guys are first class -- I highly recommend ---Jay Vandeventer --Sales Consultant Acura of Chattanooga Office: (423) 855-5454 Mobile: (423-800-3638 Its guys like Jay that are changing the face of car sales and the public perception of dealerships....Jeff Smith Hoover Alabama

I purchased a used 2018 outback with 92k on it in may of this year. It was a little more than what…read moreI wanted to spend but it was in immaculate condition and well maintained so I thought. They put a new batter,new tire sensor,oil change. Little did I know when I went in for my first oil change at Subaru a list of way past overdue maintenance services were overlooked by Acura. I ended up spending over $1200 dollars to get the car up to date. Nothing on the vehicle history report stated that any of these required services were completed and when Subaru checked their records none were found on it either. I'm very disappointed that Acura did not take care of this before selling the vehicle. At this point I will never do business with them again in the future.

Since I'm associated w a business based on awesome customer reviews I felt the need to leave one…read more Found the exact car we wanted thru an add. Fast Rides contacted me back on a day there were closed. I am purchasing from out of state and they are making the transaction easy and enjoyable w great communication. Can't wait till the car comes. I will update more after.

From the owner: Fast Ride Auto specializes in getting everyone approved. All credit types need a car and shouldn't…read morehave to pay more because they have a few bumps on their credit. Fast Ride Auto is a small dealership in Whitwell TN with a small staff. We still do everything a large dealer does. CarFax on all vehicles, warranties are available and 3 months free XM radio on all newer vehicles. Hours are set to be able to get more inventory however we are always working. We will respond quickly to any emails and we forward calls when we are not in the office. Financing is available. Become apart of the Fast Ride Auto family. Let us save you money without hassle and without the wait time. We are here to serve you. Without you a small dealership like us wouldn't be in business. Inventory is always changing and can be viewed on our website or Facebook.

I've been looking for a Toyota FJ Cruiser for awhile now. Curry Stone, who now runs the Used Car…read moreTeam had been my salesman when I purchased my Highlander and he set me up with Will Winter when a FJ recently hit the dealership. Creativity and good pricing, got the deal done before the FJ ever cleared the internal process and I finally got my FJ! Thanks Curry and Will!

Great place to buy a car the process is super easy and simple. It's a family owned store and they…read morecare about their people.

So I truly believe in second chances and I'm glad I gave them. My sales team Willie and Everett did…read moreamazing work. Unfortunately like any used car there issues. They have taken care of me completely and I'm truly grateful for the round trip lift rides and loaner cars. I would completely ship here again.

This is the second time I've worked with them so that is shame on me. I have zero clue what…read moreactually is part of the 120 point inspection because twice now they have sold me a bum car with varying degrees and areas of degraded parts. Make sure to check your DOT codes on your tires because the law only says tread matters. Do not let them sell you a car with old dry rot tires because they have zero obligation to make it right. Also their 1800 number customer service is also a pushy AI bot. Then if you can preserver to get a human they just want to talk over you to tell you to talk to someone else if you're not calling to talk about a sale aka money. Can't wait for how my voice and data is going to be distributed.

Beware...There is a delay in response time on warranties with the financials department and overall…read morecall backs are late. The worst customer/ dealership services ever. No one answers the phone other then one or two persons and I've had to call back about my warranty with NO answer! (This is the SIXTH time having to call back this week!)!

Bought a brand new truck. They told me one price to begin with, then they added $7700 worth of non…read moreessentials. When I went down there and asked to get them removed they said they can't remove them. Don't come here, very sneaky and unprofessional. Worst place in Chattanooga to buy a car. If you are looking to buy a car, look elsewhere.

Marshal Mize Ford in Chattanooga is hands down one of the best Ford dealership experiences I've…read moreever had. From start to finish, the sales experience was excellent -- friendly, professional, welcoming, and never pushy. The dealership is clean, well-run, and everyone there makes you feel taken care of. You can tell they care about their customers and take pride in creating a great experience. Whether you're buying, looking, or just stopping in, the team makes the process easy and enjoyable. Marshal Mize Ford is always our go-to for the best Ford experience. Highly recommend them to anyone looking for a great dealership with great people!

Good dealer with good people. My sales guys Colin Mooney was very user friendly and knowledgeable…read more He found me the right truck and the right price and helped me through the entire process. I ended up spending more than I planned, but that's what a good sale person can accomplish. Colin is an asset to the Marshal Mize Ford team. The managers should make sure to keep him. Thanks Colin.

This dealership is where my mother bought her car back in 2011. She had been a loyal customer all…read morethese years till today when they saw the opportunity to take advantage of a 76 yo woman and way over-charged her on some simple service. She will NOT be bringing her vehicle back to this place again. Just out of curiosity I called another dealership and asked the cost of the samw service - it would have been over $100 less somewhere else - poor businesa practice and clearly shows they do not value customer loyalty.

Best auto purchase experience I've had ever. No pressure. The whole team from Tommy, The sales…read moreperson, Aaron the efficient whiz kid and Danny the owner. I felt like I was with family. I recommend anyone looking for a vehicle to simply come here to avoid all the other sneakiness some of the big dealers put you through. Next time we need a vehicle we will definitely drive over to Jackson Chevrolet. My wife loves her car!! Thanks again ......

The worst experience I've had with the service department. Communication was the worst. No reply…read moreto any texted questions I had. When Jeremy explained what was wrong with my car, he told me I didn't need to sign the text sent to me, giving permission to work on the car. Thus, my car didn't get worked on. He said, technical glitch. One day wasted and another half day without my vehicle. When picking up my car, I communicated what the mechanic said in the video. He storms off to his manager. Coming back he tells me the mechanic was wrong. I just wanted my car fixed without drama. The mechanic did a great job. Not happy with service management. I hope I don't need to return.

What ever u do Do not let this company work on your car…read morethey took my truck and broke parts and they are making me pay for it They sent a video to me the tech even said they broke it an they are still making me pay for the parts and labor