Back for a follow up visit and I love this place. Going to the dentist is always scary for me but they made sure everyone was easy and stress free. The staff is welcoming, kind, and funny. The doctors are very knowledgeable and want to make sure you feel comfortable with what they have planned. read more

Capitol City Dental - They also have a great sense of humor - Cosmetic Dentists Near Me - Sacramento, California

Just finished my last procedure for cavities and they did a great job, thank you so much for the great work that was done, very satisfied with all the work they did THANK YOU to the entire staff at Capitol City Dental read more

My wife, a returning patient, showed up for her appointment and the office was closed. She left messages, and they never called her. Office later admitted to my mom (an other patient) that they had an issue with their automated system.....BUT they never called my wife after the incident. read more

Love this dental office! Everyone is nice and never have I felt pain!! Always the best service here! read more

Capitol City Dental - Cosmetic Dentists Near Me - Sacramento, California

If I could leave more stars, I definitely would. This office is the best one I have ever been to. I trust the doctor because she is interested in the health of your teeth. I have recommended this office to so many people and not one told me they haven't liked it. Thankful to the whole staff. read more

Very fast and efficient. Practically no wait time. Very clean. And everyone speaks very patiently and kindly. My teeth cleaning was great as well. Dentist was careful as I have sensitivity. read more

Avoid at all costs! I had been a patient for many years, but the dentist I was seeing retired and sold his practice to this horrible company. They assured me, and confirmed on their end that they took my dental insurance. Had my cleaning and a month later I get a call 'Oh, we don't really your insurance and you owe us now'. Naturally I request an invoice to review the charges, because at the time of my appointment I saw nothing regarding billing and was told I owed nothing. Never received a bill in email or letter form. FIFTEEN MONTHS LATER they start texting me (which I never consented to, good job breaking federal telecommunications law!) About my overdue balance. Trying to send me to collections because they never sent me the bill or reached out. Now their billing agent is claiming it's my fault because I didn't request a bill from them. Also - beware of the flouride service. My insurance covers it, but I didn't request it nor authorize. And of course now they're trying to charge full uninsured rates for a service I didn't give consent to. read more

I appreciate the nice customer service from this Dental Office. But not sure what went wrong when it came to the charges. After almost a month of receiving my dental cleaning and paying for my visit, I received a call that I owed a fee. I normally get a heads up how much left I have on my dental insurance coverage. This time after almost a month after my third visit, I was informed that my insurance only covered for two dental cleanings. I was very disappointed on how this was handled. read more

Capitol City is the best dentist I've been to since I moved to Sacramento almost a decade ago. They are some of the nicest people I've ever met. The drs, the hygienist, the front office staff are all so friendly. They make me feel welcomed, they remembered personal details about me and my job and always want to know what's going on with me. On top of all of that they do a great job, they are super professional and caring in the work they do. The cleanings are effective and any other work I've had done has withstood the test of time. I won't go anywhere else as long as I live in Sacramento. Thank you Dr. Lai and co. read more

I had an amazing time experience obtaining a last minute appointment here. Everyone was fantastic and I had great care. I highly recommend this office! read more

I have been going here for almost 3 years now and have had nothing but great experiences. The staff was so welcoming and made me feel comfortable from the moment I walked in. I came in with a ton of issues when we started but doc has been so conservative with my treatment! Best experience I've had in a very long time. Recommend this place the my family and friends. Also, shout out to assistant Ella who always goes above and beyond during my visits. read more

They miscalculated what my dental insurance would cover and signed me up for non-urgent procedures that could have waited a year in which my insurance would have reset and covered it. Furthermore, they insisted on overcharging me for procedures beyond the prior agreed upon price they showed me on paper. If you want professional service without having to hold your breath wondering what the final bill actually will be, I highly advise going somewhere else. read more

Can't imagine a better practice (haven't gotten my bill yet, but that's insurance). Convenient location, validated parking, very clean office, waiting room with newspaper, mags and good but non-intrusive music. Check-in was a breeze and the staff friendly. Trina, my hygienist, was personable, professional and very gently with my sensitive gums. She cleaned me up great! Dr. Hanefield was also a very nice guy. He was easy to talk to and asked all the right questions. He examined me thoroughly and I felt well taken care of. The consultation was great, he recommended a few things if I felt they were needed, but was just being informative. I'd trust him to do any fillings or what-not. I really liked him and will definitely be back. read more

By far best dental experience I've had very kind and welcoming staff. The front was great when scheduling me and working around my work schedule. The back was so educational and thorough. So happy to have found my new dental office. read more

Capitol City Dental - By far best dental experience ever very kind staff and welcoming. - Cosmetic Dentists Near Me - Sacramento, California

bad care, horrible experience, very expensive. not coming back for sure. All in my family went here and it was the same. Not coming back

I have been going to Capitol City Dental for the past two years and I have had only great experiences! They are attentive to my concerns and scheduling is a breeze. I currently have Invisalign and they worked with me and my insurance to get the best rates. Super friendly staff with a variety of hours, and very convenient for those of us who work downtown. read more

I have been coming to CCD for over 10 years and have found them to be superb. Dr. Lai is caring and knowledgeable about latest developments in dental care. She also has excellent communication skills which she tailors to patient's needs. My mom also loves to get all her dental services with CCD. read more

Over a year or two later I want to add that this crown that was put on came off twice. First while on vacation and they said it looked fine underneath and put it back on. Then the second time my new dentist in town said there was decay and I'm going to lose the tooth. So....really not happy. read more

I got my nightguard from here and it was great! Fit really well and it was a very fast process (took maybe a week). The staff here are professional and friendly, and the office is clean and modern. Convenient location as well (downtown and close to my work). Would recommend! read more

Unfortunately, the only positive thing I have to say about my experience is that the office appeared clean. In short, the office provided a shady insurance estimated , repeatedly lied to me about it, and the doctor refused to return my call for 6 days, causing me to have to cancel a root canal appointment. the office seemed to make up charges to pad the bill because it was dissatisfied with its contract with the insurance company, leaving the patient to foot the additional cost. My estimate included a line item with an insurance code for a crown and the proper billing through the insurance. Then there were two uncoded"lab fees". I pressed the office to provide codes for these fees but they kept giving circuitous explanations and could not give any code. It seems like the dentist accepts my insurance plan to get the patients and then conjures up charges that it will not bill (or even show) to insurance, leaving it to the patient to foot the bill. Basically my insurance did nothing for me because the dentist attempted to circumvent the insurance billing process. I spent a lot of time discussing the insurance and treatment with staff, and her explanation changed with each follow up call. When I asked for the dentist to call me, I was told he only returns calls one day per week and that I'd have to cancel my endodontist appointment since dr Snyder wouldn't call before then. Truly disappointing and leaving me without any trust in anyone in this office. read more

I absolutely love this place. I've been a patient for over 6 years & so are my parents. I have referred quite a few friends as well. Kelly the receptionist is FANTASTIC!!! She is always able to answer questions about my insurance. I typically see Snyder however, the past year I've been seeing Lui & she is pretty awesome. Both dentists are so truthful & understanding. I went in last week for a teeth cleaning & they found a cavity. They were able to fill it with my same appt. I just stayed a little longer. What I can say the staff is pretty great! Thank you!!!!! read more

Let me preface this review by saying 1) I have been coming here for 10 years before Dr. Hanefield retired and 2) I have double dental insurance coverage which has helped cover the premium you pay for the location. This dental office has totally gone down hill! First, after being away for a year plus due to COVID I thought it was safe to go back as I assumed all hygentists were now vaccinated. I was informed by my hygentist that she was not due to a possible side effect. I was very uncomfortable. Additionally, after informing them I was moving out of the area in a month--rather than recommend the most critical dental work-- they pushed a menu of treatment and ensured me the work could be done it time. From there the nightmare ensued. Several office visits to prepare replacement crowns, more to repair temporaries that fell off, and a final awful experience in which the replacements from the lab didn't fit. This after they recommended deep cleaning and failed to share that my double coverage wouldn't take care of laser cleaning ($300 extra) and that the lab re-adjustment of the ill-fitting crown would not be back in time for my move! They also informed me the morning of the crown replacement that my regular dentist would be leaving the practice and threw in a new dentist who was nice but inexperienced and unable to resolve the issues. Through tears, I told them to glue back on the temporaries and now I am leaving back East with the need to find a new dentist who will have to start the work from scratch!!! Worst dental experience of my life. Beware. read more

I have been a patient here for about 2 years. (Transferred from a different practice on a few recommendations forDr. Lai) At first, everything was good. I needed a filling and Dr. Lai just went on maternity leave. I had 2 fillings done by some other doctor and follow ups with regular cleanings which were somewhat uncomfortable. March 2023, I went in for a cleaning and the doctor noticed the 2 fillings which were done in this office had small holes in each filling and they said they would replace them for free. So I scheduled that appt and then had my cleaning that day. That cleaning was honestly the worst I have ever had. The hygienist used the water flosser which was super loud and vibrated everything. She nicked so much of my gums that they bleed so much and were inflamed afterwards. She also left the suction thing in my mouth in the same spot which gave me bleeding sores on the inside of my bottom lip. I was not happy with her. I decided to come back to do the fillings since it was their mistake and dr.Lai wasn't the one I was scheduled with. So in April 2023 I had some other dr do the fillings and to this day in July 5 2023 I still have some filling residue on the sides of those teeth. I told her that I felt stuff on my teeth and she said see didn't see anything and didn't bother to fix it. I have a dentist friend who gave me a tooth buffer strip that I even tried to use myself to remove the build up on those teeth and I for about half off. So overall my experience with this office had been pretty bad. I have no doubts Dr.Lai is great, but I never got to experience her other than her initial check. read more

Seasoned Dentists are good, but they need to treat customers better. They replaced my crown 3 years back. It's a bit wiggly now. They seem reluctant to work on it and tell me that what I am experiencing is normal and I should be gentle with my byte. I would recommend this place, but they need to stand by their work. read more

Everyone hates going to the dentist, and I'm at the top of this list. Dr. Hanefield and his staff go out of their way to make even the most rabid anti-dentite feel welcome and at ease. Free nitrous for those who white-knuckle every procedure (yup, that's me). Very thorough oral exam, including checking gums, tongue and entire oral cavity for lesions, and checking lymph nodes under jaw and in neck. (for someone who's worked in health care for 20 years, this impressed the heck out of me) Painless cleaning (with the use of a topical anesthetic) was done and very well explained during the procedure. Danielle at the front desk went over my treatment plan, scheduled follow up appointments and carefully explained my insurance benefits and out of pocket costs. I'm almost looking forward to my next appointment :-) read more

My first appointment experience (this was in February2018): --Nice waiting room --Friendly staff --My appointment service began about 12 minutes after my appointment time--the dentist said that "an old friend had an emergency and I had to see him first, you know." [I didn't appreciate that. It made me feel less important. I don't know why he had to tell me that.] --Good complete examination and x-rays --Gentle, thorough cleaning with a nice hygienist --They didn't ask if I wanted fluoride treatment, just said they were doing it and then charged me for it. I explained to the front desk that I don't do fluoride and they reversed the $50 charge. --The dentist told me that I would get a complete printout that included everything we had spoken about (treatment plan). I got a treatment plan for 2 items only, which were not covered by insurance. I told the front desk I wouldn't be able to afford it at that time. They said they would call me in a month to see if I wanted to make an appointment. 6 months later, still no phone call. Everything was okay, but my gut feeling is that I need to find another dentist. read more

Was referred for emergance care... told me the emergance care would be done in 2 weeks. Sorry but 2 weeks of nerve pain is not gonna fly with me. Super glad that another place had a heart and fit me in. I might have had to wait for a few hours to be seen but it took the dentist 30 minutes including the time for the numbing to set it. Not a major blow to there day. If I did not have any other options this place would have made me wait 14 days in severe nerve pain that made breathing intensely painful. If your referred here good luck and remember you can get a transfer.. dont let this place make you suffer! read more

While I was traveling in Sacramento for work, I chipped one of my back molars and Capitol City Dental was able to get me in right away! They worked with my insurance and were seriously so kind. Dr. Lau was able to smooth out the tooth until I could get home to see my dentist. I can't recommend Capitol City Dental enough - I wish I lived in the area so I could be a regular patient! read more

SHADY, SHADY, SHADY!!! I have been going to this place for years now, but ever since they changed management their hygienists keep getting younger and younger. I had Rachel for over a year and I went from being congratulated for my hygiene to needing a "deep cleaning". In the past 7 years I kept control of my issue, but with Rachel it's just gotten worse. Rachel is all over the map when she "cleans". Polishes before removing tarter, only uses the ultrasonic tool in sections (never even did this today on my upper teeth), flossed before scrapping. Her only positive attribute is that she's great at sales: after she told me I needed a deep cleaning she offer an assortment of out of pocket treatments that can me used. If you ask me they the new business plan of this practice is to hire mediocre hygienists that lack experience so they can make a profit. read more

I have been a patient at this office for over 5 years now, and wanted to share some of my observations and experience throughout this time. Overall, I have been very happy and satisfied with the service and care I have received at Capitol City Dental. In reviewing businesses, I generally consider the following four categories to guide my reviews: 1) Quality of service/product; 2) Customer service/communication; 3) Professionalism/cleanliness; and 4) Price. Quality of service/product: I originally started coming to this office because I work in the downtown area and it was very convenient to just walk over for my appointments. When I first started coming to the office, Dr. Hanefield was the primary dentist. He retired a couple of years ago, and Dr. Lai seems to have transitioned in to be the primary dentist since. Dr. Lai is much younger, and she has been extremely friendly and welcoming. I am not particularly nervous about going to the dentist, but I can imagine Dr. Lai being the type of dentist that would be able to make most patients feel a lot more calm. She is very knowledgeable and competent in both her explanations, and her dental work. I appreciate that she takes the time to explain what she will be working on; helps to educate me on what she is doing before, during, and after; and that she seems to work at a steady and confident pace. There have been times where Dr. Lai has recommended keeping an eye on certain areas, and other times where she has recommended further action (while providing education and an explanation why). This helps me to feel confident Dr. Lai is not just haphazardly recommending additional and unnecessary procedures. My primary hygienist is Rachel. She also has been great at explaining what she is working on before and during the cleaning, and she also shows me using the camera and monitor what has actually been done. I appreciate that she's detailed and seems to take pride in her work. I have had plenty of hygienists in the past from other dental offices that seem to rush through the cleaning, but Rachel has always been very thorough. Overall, I have nothing but positive experiences to share about the quality of dental care I have received at Capitol City Dental (cleanings, fillings, crown, and normal check-ups). Customer Service and Communication: The front office, dental assistants, doctors, and hygienists have always been friendly and communicative. A few times, I had additional questions about my insurance coverage and some issues with Delta Dental sending me a bill, and the front office has always been patient and knowledgeable in helping me. I receive reminder e-mails and texts before my appointments, and I have never had an issue getting in contact with the office when I called. There have been a couple of times where I have awkwardly walked to the front office after finishing a cleaning, not knowing whether there was something else I needed to do to "check-out". But other than that, I have no complaints and feel like the entire staff is friendly and focused on good customer service & communication. Professionalism/cleanliness: The office is extremely clean and organized. I have been to a number of other dental offices in the past 20 years where you can tell right away that the office environment feels old, dated, cluttered, and disorganized. That is definitely not the case here. The waiting area feels very clean, professional, and modern. The magazines are always perfectly laid out, the chairs and carpet are always perfectly clean, everything is wiped down regularly (I literally see the staff wiping and sanitizing everything after every patient), the files are all organized, and even the rooms I walk by on my way to the operatory look immaculate (there are a number of rooms in the hall that are for the staff equipment and supplies, and everything is extremely tidy and organized). This makes me confident that they pride themselves in keeping the office in order, and pay attention to putting a good environment forward to their patients. Price: Now, this category is usually easier to review for products like consumer goods. However, I did have the opportunity to quickly compare some of their overall fees for various services, and I found it to be pretty standard. I have a number of family friends that are dentists, and Capitol City Dental's rates are about the same. In general, I actually don't see many dental offices with rates that truly fluctuate much from each other. If the office charges way too low, I actually am more concerned that there is some compromise in terms of the quality of materials used, and I prefer to steer clear of those situations. Overall, I think the price is reasonable and the front office is knowledgeable in letting me know what my insurance will cover. Conclusion: I am very satisfied with Capitol City Dental and will continue to recommend the office to family and friends. read more

I have been going here for years, first with Dr. Hanefield and now Dr. Lai. I have had nothing but positive experiences - from cleanings to fillings to crowns. The dentists and staff are extremely professional, friendly, and very good at what they do. read more

The hygenists and dentists are always very nice and professional here. I appreciated that the hygenist told me she was vax'd and asked me whether I was too. Super friendly, clean environment. read more

Got me in the same day when I was having a tooth ache. Super nice & professional, thank you!

Never occurred to me that folks would Yelp their dentists, but I feel like I should give a shout out to Dr. Hanefield. Reviewing a dentist is a little harder than reviewing a restaurant. I've probably only had eight dentists in my life, but I probably visit that many restaurants in a month, so it makes it kind of hard to compare. But here's what I like about Dr. Hanefield...first, he seems to really care about my teeth; I've been to other dentists who treated their professions like jobs to make money; Hanefield treats being a dentist like an avocation, he's obviously very passionate about what he does. Second, he seems like a really good dentist. I don't have problems with the work he does, and my teeth look and feel great. He's obviously got a lot of experience, and it shows in the quality of work that he does. read more

It was great until sold it. Mostly consulting , new assistants each time, had to go somewherelse.

After 15 years going to see Dr. Hanefield, I've become saddened to find out he sold his business to a firm trying to milk customers for money. It used to be a great place. read more

Awesome Dentist! I've been seeing Doctor Hanfirld for almost 10 years! It's always a pleasure to see him and I can count on always being in the best of hands with him and his staff. read more

Dr. Hanefield's office and Kaur Dental group are awesome. I've been coming to this location for the last two years. They have done excellent work and don't overcharge as some dentist offices do. Emily the Hygienist (the Asian one, as there are two) is the best and is so gentle and efficient on cleanings. I would recommend this office to anyone that would like quality and affordable work done. You will not regret your choice. read more

Would not recomment this dentist for dental work. Very friendly man and friendly staff but the quality of work is sub par at best and the billing staff is incompetent. If you do decide to have the office perform any work and you use your dental insurance, be sure to watch what they are billing your insurance as well as what they are charging you. Also be sure to call your insurance carrier to find out if your out of pocket costs may be a covered benefit through them. Too many good dentists out there to waist time and money on this type of business with this type of business practice. Keep all estimates even if you don't have work done. read more

Issues adjusting the 'bite' on new caps - 4 months later It Seems to be adjusted after a LOT of PAIN!