Neglectful. After a career spent in the medical field, I do not recommend the facility for post-op rehabilitation.
-The front desk, admissions, nursing, physician, physical therapy, & janitorial staff were kind & very good.
-The problem was the aids that care for the patients. The legal minimum is the companies choice. Response to nurse call button, when needed, was extremely poor repeatedly. We spoke with admissions about this within 2 hours of admission & again the next day in writing. The response from the aids was cold, dismissive, & frankly abusive. We arrived to find our normally vibrant family member looking scared & scolded.
A horrifying was to find your loved one.
-In this facility, your family member will be placed in a room & neglected. If you report that, your loved one may face retaliation. We pulled our family member out within 3 days.
CAPITOL, you need to double your aid staff to be a quality facility & choose aid employees with kind attitudes. Loved ones are at their mercy 95% of their time there. read more