I love Ethan Allen. Ask for Sam Norman, he is THE BEST. He came to my home and I left everything in…read morehis hands. His honesty, understanding, patience, experience, knowledge and intuition and understanding of interior design far exceeded what I expected. He is TOP-NOTCH, and knows his stuff, and how to put it together. I am a former designer and working with him was a wonderful experience. Phyllis Cave

I purchased a leather sectional couch + x2 leather chairs from Ethan Allen about 3 years ago. The…read moremexican-made furniture is absolutely terrible quality even though they charge a premium for this junk. The sectional couch cushions are "peeling" leather in certain areas & the leather dye is easily wearing off 3 years later. I contacted customer service via email, naturally they blame "environmental conditions" due to the crap quality & leather they use. Look to Restoration Hardware if you want anything decent. See attached pics.

Kincaid is still one of the Capital Region's best-kept secrets. Perhaps that isn't a bad thing to…read morepreserve their standards. We have been customers of Kincaid for over a decade and have furnished our kitchen, dining room, great room and master bedroom there, as well as purchased many unique chairs, benches and tables from Kincaid. We are sticklers for quality in the sea of particle-board furniture offered at the local 800-pound gorillas. Kincaid's furniture is always made from the best materials (solid hardwood and durable leather) and is in a separate (higher) class in comparison to what is available elsewhere. We also have had two minor furniture malfunctions (one due to a toddler harming wood on a stool and the other due to doors not properly aligning on a hutch) and both times Kincaid stood 100% behind their piece and either repaired and/or replaced the damaged items, hassle-free. Go to Kincaid!!

My husband & I have been buying furniture for years from Kincaid Home Furnishings. When we walk…read morethrough the door Andy greets us warmly. He gives us the best possible deal. He knows how to treat his customers. Their furniture is of excellent quality & very tasteful. We have never had to call Andy with a complaint. We just ordered a new dinning set & guest room furniture for our new apartment. We can't wait till they are delivered. You can't get a better buy anywhere else with such excellent service. We wouldn't think of shopping anywhere else.

First I would like to emphasize that this store sells only US made furniture in all styles from…read moreColonial to Modern. It is family owned! I am very pleased with the swivel chair I bought for my LR. And I just received the Amish made solid Cherry bed I ordered. Beautiful! I could select from over 20 wood finishes! Service is A+. Friendly and knowledgeable! Helpful: Scott let me borrow a metal bed frame until my bed arrived. Communication is excellent. Easy to contact, and you speak to an actual person, the owner. Delivery was efficient and competent. Experienced deliverymen. Prices are competitive and fair value. Selection is outstanding. For example, I could select from over 100 upholstery fabrics for the chair I selected. In addition to the showrooms, there are numerous catalogs available online and paper copy. Support small local businesses when you can, especially when they are far better choices than the chain stores.

High-quality All-American-made furniture store set in an actual old barn, that also sells…read moreupholstery fabrics by the yard. The styles are mostly traditional American - Shaker, country, and simpler styles, not the more elaborate 19th century American variations on Victorian and pre-war overstuffed - but they do include a lot of fairly stodgy upholstered styles as well. They claim mostly Amish manufacturers, in small lots, and the basic woods are (supposedly) all American-grown - cherry, oak, walnut, hickory, and pine in evidence, not sure about maple and cedar, but the staff say they can order almost any piece in one of the basic woods. The owners are also the sales staff so it's a true small business. The only thing not great about Kugler's is the prices, which are full boat retail price. As in, $300 for a small cabinet, $1000 for a small dining room table, $1500 for an armchair, just for a sample. These are not outliers; they're typical. I've bought unfinished pieces of similar manufactured Amish origin at Adirondack unfinished for significantly less, but - those are unfinished and unupholstered, and the quality isn't really quite as high as the basic stuff at Kugler's. So it's not quite a competition so much as different ends of the same spectrum in the same basic vein. The true differentiator may be that you basically are going to be able to custom-order a piece with the wood, finish, and upholstery of your choice, for the most part; it's not true custom furniture as you're ordering a known type or style but it's pretty close in terms of customization within the range of choices. And they do have some very nice pieces. I'm a little reluctant to go to four stars without some evidence as to the long-term quality of the furniture, but then again you'd be waiting a while for that, presumably, so consider this a placemarker review in the meantime. But I also note I can't really afford to shop here for anything big, so I am out of my league - take that for whatever it's worth in terms of the star rating or the credibility of this reviewer.

had a very comfortable and affordable selection of mattresses and pillows with a very…read moreunderstanding, knowledgeable, and kind staff. I had high expectations of a goodnight sleep that were completely surpassed by this awesome company. 10/10 Will recommend to friends and family and anyone needing a good nights rest.

I cannot say enough about this place. Although my experience wasn't the best, which is why I gave…read moreit four stars instead of five it was not entirely their fault that it happened. I live in an older house, so when they were coming to deliver the bed that I had purchased it did not fit where I wanted it to fit so I needed to change the style of the entire purchase that I had made. So in the end I did get a bed that I did not originally purchase, but it was still a great purchase. Let's start with the customer service. We were greeted promptly and efficiently with a gentleman by the name of Brian. Brian was very friendly and knew exactly what I needed from the moment. I walked in the door and explain to him what was going on because I have a crushed spine. He walk us through the whole process and was very funny and took the time to let us try all the mattresses we wanted to try, and did not feel like we were being rushed at all. He gave us his cell phone number after the service was done in case we needed anything after the sale was complete to help with, which was very much appreciated because it ended up being Needed later on. The delivery of the platform and mattress was a little different because I was kind of skeptical about the whole process because I knew the size of my stairwell that it needed to go up and sure enough what we had purchased did not fit so we had to wait and Get a new platform in new bed than what we originally purchased, but Brian was with us the whole time walking us through the process and helping us out. He was an absolute pleasure to work with and because of the fact that he did what he did I would continue to return back to this location, I recommend that if you are in search of a bed that you check this place out it is definitely worth your while and by the way it's been the best night sleep I've ever had in my life I wake up refreshed and my wife is saying that I don't snore anymore lol I didn't think I snored. Anyway, thank you for listening.

These guys are total professionals and great at what they do!They are easy to deal with, no…read morepressure sales like the big box stores, and deliver a great quality product in a timely manner.Don the owner was so accommodating and flexible.His installers work for him, so they're not contracted out.They showed up on time, were friendly, did a fantastic job, cleaned up and moved all my furniture back!Can't say enough about this local business, highly recommend!!

Great customer service and very affordable prices! There was a nice selection of various styles and…read moreprice ranges. The gentleman working there was extremely helpful, friendly, and respectful. Bought a couch two days ago and haven't wanted to get off of it since!

HORRENDOUS EXPERIENCE. I took a chance on this furniture store and was thoroughly disappointed from…read morebeginning to end. Upon entering the store, I was tended to by the owner who spoke little English. After settling on a sofa I was told that the item was "surely" in stock and that it would be delivered the next day (for an extra delivery fee). I paid for the item and delivery fees in cash and left with my receipt. it was from this point forward that the experience went awry. Later that day the owner called me to tell me that the item was actually not in stock and would not be delivered for three weeks, or that I could pick out something similar. I drove back to the store and settled on another sofa for the same price, and was told he would contact me first thing the following Monday with the delivery info. Monday came and went, as did the rest of the week. Angry, I called the store Thursday evening and asked for info on my delivery, and to speak to the owner. An employee who spoke almost no English put he phone down, and proceeded to yell, presumably to someone else in the store, in a foreign language. He then told me he had no information for me but that the owner would call me back in one hour. Of course, one hour passed and no one called me back. I called them back again, got the same employee from the first call, and was told that the owner had left for the day. When I pressed him as to why the owner didn't call before he left for the day, the employee, obviously caught off guard at my follow-up question, said that the owner had in fact NEVER come in that day and that I "might be able to catch him around noon the next day." At this point I was beginning to lose any patience that I had left. The next day, Friday of that week, I decided to stop by in person at the time the owner was supposed to be in the store. I arrived to an empty store, and had to scream out "is anyone here!?" before an unkempt, non-hygienic employee who also spoke almost no English, emerged from a back room. I asked for the owner and was told he has not come in today and he has no idea when he will be back, making little effort to find the owner's whereabouts. At this point I lost my cool and whipped my receipt out and decided to call off the deal and get my money back. Well, this is where the truly disturbing part begins. The unkempt employee told me that he could not do refunds and that "we are a little store, do not keep money on hand for refunds, and can't possibly give me one." He also said there was no way to find out the status of my order and to come back another time. Well that was it for me. I informed him that this is now a legal matter and I threatened to call Albany Police in front of him. I also told him I would be filling a lawsuit that day. I told him sternly that it is in his best interst to have the owner call me as soon as he gets in, and I stormed out of the store. Well clearly my legal retaliation worked, because twenty minutes later the owner called me to apologize, and to say that my order would be delivered the next day, FULLY ASSEMBLED. It was obvious to me that this business normally tries to scam their customers first, and if threatened with lawsuits, only then will they follow through with the order and their hollow promises. The day of delivery they were an HOUR later than the estimate, and came in a broken-down, unmarked van, spraypainted with offensive graffiti. Two imposing men emerged and I was hesitant to even let them in. However I did, and to my utter disgust they delivered the order completely UNASSEMBLED. They told me they had other deliveries to make and had no time to assemble it for me, and that I was on my own. One of the delivery guys quipped that I "look like a smart guy and can follow directions and assemble it myself." I demanded my extra delivery fee back, and was told to take it up with the owner. I was so sick of the whole set of events that I didn't even bother calling him, I couldn't stomach another argument with the lowlife. I ordered the two men out of my building. It took me three hours to assemble the thing. The Bottom Line: don't even consider walking into this store because you will deal with nothing but unprofessionalism and borderline criminal behavior from start to finish. There was no understanding from both the owner or his employees of how to treat a customer, how to run a proper business entity, or how to deliver on promises. To add insult to injury, the quality of the product you see in the store showroom is superior to the actual product they deliver, and it never comes assembled. AVOID! AVOID! AVOID!

Don't miss out on this gem when you're in the Saratoga area. Filled to the rim with amazing…read moretreasures at wonderful prices... and Bonnie is just incredible in every way. Enjoy!!

Bonnie has an eye for the highest quality and enduring design features in home furniture…read more Everything in the store is interesting and in excellent condition. The best in class for helping to create a warm and personalized living environment! You won't be disappointed!