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Capitol Theatre

4.3 (78 reviews)
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For almost 10 years I have worked for this company Cleveland Cinemas. I work in three different locations. Tower city cinema, Cedar Lee, and Capitol theatre. For this review, I will be mainly talking about capital theater. If possible I would give them a 0. The company is run by people who do not care about their employees or customers. A customer complaint is not taken seriously whatsoever. Floor staff and lower-rate managers are overworked and underpaid. I'm going to leave a photo & video below of how dirty the water was this past summer. We were never told to call someone to make sure that the water was safe to drink but we were told to keep serving it alone as it didn't look too bad. There is a Mice problem problem and there is not much they do about it. Mice are running around where the candy cabinet, We figured that out when we found fecal matter. I also wanted to mention that there also fecal matter near the popcorn seeds. The pop machine is not cleaned thoroughly. There is some black stuff that ( which I just found out is Black mold ) comes out of the pop tower which is dark to see with the dark pop but easy to see with light color pop. The Training you get is practically non-existent. I was barely trained for the position I earned and was promised to be retrained by the vice president and still didn't get it. When asking my GM questions she would be very unclear or she would tell me to read the employee handbook rules which are outdated or have no information that I was asking about. The location became very toxic after they hired the new GM. Before I get into it I want to State this from the beginning, I have no beef with that woman whatsoever but this is the Truth of the matter. There are numerous times when I caught her in a lie and I saw her throw the floor staff under the bus to save her candy ass. She hired just about anyone which is another reason the place is going downhill. She is a laughing stock throughout the community and what I mean by that is other businesses around the area feel like she didn't know what she was doing. there are times when we are busy asf and she is just standing in the way not doing anything. I could go on and on but I think I made my point. Do not wait your time going to Cleveland Cinemas. you are better off going to Eastgate Atlas Cinemas Eastgate 10, Great Lakes Stadium 16, Diamond Center 16, AMC Ridge Park Square 8, and AMC Westwood Town Center 6. I almost forgot most of the time the popcorn is not fresh and we are told to lie to customers.

Inside of theater
Jenna L.

Awesome local theater! Went here for the first time and was amazed by the sheer size of the movie auditorium we were in... it was beautiful! Plus, the matinee prices are so cheap compared to other big name theaters. Great popcorn & snack selection as well.

Emily S.

Capitol Theatre is a great place to see movies. Eventhough the screen in the upper theaters is not as large as new theaters, you do not even notice once the movie has started. Everything is up to date pertaining to sound, picture quality, etc. so it is still an amazing movie experience. I love how you can always get a ticket and don't have to worry about a bunch of teenagers running around on a Friday night. It is great to be able to walk into old world Cleveland. The renovations are amazing, so it is definitely worth checking out. Keep it local and go to the Capitol Theatre!

E P.

A fantastic renovation for a neighborhood gem. The main screen is huge and the seats are really comfortable. The concessions are ok; would love to see more locally made foods. And it could not be more centrally located to bars, restaurants, etc. Too bad the second floor theaters are not handicap accessible. But I get that that's not possible because of the buildings historic status.

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Just bought 3 tickets to Elemental about 30 minutes ago. Just drove over to find a "closed for construction" sign. Awful trash service.

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Review Highlights - Capitol Theatre

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Silverspot Cinema

Silverspot Cinema

2.3
(235 reviews)
12.8 mi

I went to the movies with my friend and we got food from here. It had plenty of good options so i…read morejusy chose a burger while my friend chosen chicken tenders and a sprite. The food was amazing and so was the drink. (yes i stole my friend drink.) The theater was pretty clean and the service was amazing. My friend literally didnt pay for the ticket on accident. So when we went to order the food, the lady was like "wheres ur seat?" And of course my friend didnt have a "x" on the seat but she didnt charge any extra fees or anything for my friend. Instead she was so polite and gave us our food, not even questioning the fact my friend didnt pay for the seat‍. In addition to that, i was nervous since it was my first time going to the movies without a adult there with me. So i was nervous and accidentally gave her more money than intended. Instead of stealing my money, she just gave it back and told me the correct way to do it. I really appreciated her great service plus i feel like more workers are needed like her. Anywho i dont understand the stars this place have. I feel like it deserves around 4-4.5 stars.

I don't know why the rating is so low, I really liked this theater! The plaza itself is really…read morecute, however, you do have to walk up 2 flights of somewhat steep steps to reach the theater, or take the outdoor elevator. I opted for the former, and called it my cardio for the day ;) Very modern and clean interior, friendly enough staff. I did have a bit of a wait for service at the bar, as the server was MIA for a few minutes. You can order your concessions at the bar, or in the theater by scanning the QR code at your seat, and someone will bring them to you. Seats were plush and comfy, pricing was typical, and I enjoyed the movie. I would definitely return. 8/10

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Get your tickets here
Get your tickets here
Taste of Pinecrest
Taste of Pinecrest
Inside the theater

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Inside the theater
AMC Westwood Town Center 6

AMC Westwood Town Center 6

4.1
(71 reviews)
6.9 mi

I am writing to express my deep disappointment with the complete lack of service and support I…read morereceived from AMC management. I mistakenly purchased a ticket for the wrong theater and only realized the error upon arriving at my intended location. When I asked the staff there for assistance, they told me I would need to drive 30 minutes to the other theater in order to resolve the issue--despite the fact that I was standing in an AMC location and had simply booked the wrong one. I asked if they could call the other theater or help process a refund, and they outright refused. I then attempted to contact the correct theater myself, but by the time I got through, the movie had already started and the online portal no longer allowed refund requests. When I finally reached a manager, I was told there was nothing he could do unless I physically drove to that location and might be eligible for a comp pass. When I asked if the passes could be mailed to me instead, I was told that wasn't possible and that the general manager--who wasn't available--would have to make that decision. This entire experience has been incredibly frustrating, inflexible, and frankly unacceptable. As a paying customer, I expected reasonable support for what was an honest mistake, not to be met with roadblocks and indifference at every turn. I am requesting a full refund for the unused ticket and a formal acknowledgment that this situation was mishandled. I should not be forced to jump through hoops or drive long distances to resolve something that could have easily been addressed on-site or over the phone.

Great movie house with reclining real leather seats. What's nice about this shopping center is that…read moreyou can easily get in and out. The building was recently renovated.

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AMC Westwood Town Center 6
AMC Westwood Town Center 6
AMC Westwood Town Center 6

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AMC Ridge Park Square 8

AMC Ridge Park Square 8

3.3
(105 reviews)
4.0 mi

The prices are insane. Cost me and my husband $ 60 for food and snacks just for 2 people…read more Anyways, the theater had the most friendliest caring staff from checking in with our tickets to the snack bar. To include, staff to show us how to work the pop machine. This may have been management team visits for the overwhelming kindness we received, but hey it was nice!!

I am writing to express my deep disappointment with the complete lack of service and support I…read morereceived from AMC management. I mistakenly purchased a ticket for the wrong theater and only realized the error upon arriving at my intended location. When I asked the staff there for assistance, they told me I would need to drive 30 minutes to the other theater in order to resolve the issue--despite the fact that I was standing in an AMC location and had simply booked the wrong one. I asked if they could call the other theater or help process a refund, and they outright refused. I then attempted to contact the correct theater myself, but by the time I got through, the movie had already started and the online portal no longer allowed refund requests. When I finally reached a manager, I was told there was nothing he could do unless I physically drove to that location and might be eligible for a comp pass. When I asked if the passes could be mailed to me instead, I was told that wasn't possible and that the general manager--who wasn't available--would have to make that decision. This entire experience has been incredibly frustrating, inflexible, and frankly unacceptable. As a paying customer, I expected reasonable support for what was an honest mistake, not to be met with roadblocks and indifference at every turn. I am requesting a full refund for the unused ticket and a formal acknowledgment that this situation was mishandled. I should not be forced to jump through hoops or drive long distances to resolve something that could have easily been addressed on-site or over the phone.

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AMC Ridge Park Square 8
AMC Ridge Park Square 8
AMC Ridge Park Square 8

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Capitol Theatre - movietheaters - Updated July 2026

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