This review is for the service and parts departments; I have no experience with their sales…read moredepartment. I have used their parts department three times - including a special order - for my wife's Subaru, with no problems or issues. Today, I took her older Subaru Outback there for warranty service, due to an airbag recall. Scheduling the appointment was difficult, at first. The first person I dealt with over the phone was supposed to call me back, but never did; and, she had difficulty processing basic information. I called back a few days later and thankfully, dealt with another person to make the appointment. I scheduled a Saturday appointment about a month in advance (I could have gotten an appointment sooner, but did this to accommodate my schedule). They sent me plenty of email reminders as the day of my appointment approached, and had me confirm my appointment online a day or two before. I arrived a few minutes before my 9 a.m. Saturday appointment. You drive up to the service entrance, and the garage door automatically opens. Once you park inside, you go in the adjacent service desk area. There were three service writers on duty. The woman who checked the car in was professional and pleasant. At first, I was going to wait in the dealership's waiting room for the repair, which the recall notice said would take about one hour, but she advised me the repair would take longer than that, since they have to remove the dashboard. I then asked if I could get loaner vehicle, and she immediately replied yes, which was nice of them, considering this was a warranty (read: unpaid) repair. Another employee dealt with the paperwork for the loaner car, and I was quickly on my way out the door in a beautiful 2018 Subaru Forrester (if you're considering a new car, check it out, I really liked it!). Having the loaner was huge, since it allowed me to be productive and take care of some errands on a busy Saturday. Around 11 a.m. - just two hours after I had dropped my wife's car off - I received a call saying the repair was finished. When I returned with the loaner, even the service writer was surprised how quickly the repair was finished (I'd been cleared to use the loaner car until 2 p.m.), but it helped that a mechanic began working on it right after I dropped it off. Imagine that - a business that actually keeps an appointment! Overall, I was highly impressed and would have given them five stars if it wasn't for the failed first attempt to make an appointment.

We have leased several cars from Balise Subaru. we also bought a pre owned car. Our last (and I…read moremean the last) car we leased was a 2023 Forester. We were told it was of quality. the Eco Bridgestone tires went BALD by 20,000 miles. Even with our warrant, we had to pay over $1,200 for 4 new tires. Tye tires have bad reviews all over the place. Balise said because we were late for our first oil change and rotation the bill is on us. This is unacceptable and I will tell EVERYONE I know to avoid their declining integrit. I am called "The Subaru Lady" by many. Belise, Bridgestone, and Subaru are all getting bad reviews from the Subaru lady. I have in the past sent Belise customers. I will now cost them more than I ever sent.

Andreas was great and got me a Lyft so I could run an errand while my car was being serviced. An…read moreoil change and tire rotation was around 150 and they also checked for anything else my car needed. They have popcorn and bottles of water for folks in the waiting room. I didn't buy a car here so I can't speak to that, but it was great for service. They also gave it a wash while I checked out!

I leased a 2025 Honda Prologue Elite here back in August is 2025 - I will say that the sales…read moreexperience was just awesome - but that is where it ended. Shortly after I discovered that their finance manager made an error submitting the lease documents to Honda financial. What was supposed to be 12k miles a year got recorded in error as 10k miles a year. Over the last 6 months I have sent numerous emails and phone calls and visits to the dealership to resolve this - They have confirmed the error was made but after 6 months have done nothing to correct it. Their inattentiveness has really soured the whole purchase process. And my confidence in them is fading by the day. Thats just 1 issue I have been struggling with. *****THE POWER OF YELP***** - minutes after this was posted the finance department called me to say that Honda will be sending me out a letter informing me that my lease will be for 12k a year and not the 10k error Balise has submitted. After 6 months - ******THANK YOU YELP!******

Went truck shopping, the best anyone would do was around $20k over 4 dealerships. Stopped in here…read moreand found a truck for 16k, with a 2 year warranty and they gave me complementary apple carplay and installed a backup camera free of charge. Awesome prices, service and customer support. Danny was great.

DO NOT BUY A CAR FROM THEM!!!! I went in looking to test…read moredrive a 2017 Toyota Camry for $12,995. I test drive the car and I like it and I'm like okay for this price I can't say no right. And then I'm talking to a guy and he asks for my personal info.(social, birthday, etc.) says let me be right back so I can check the computer in the back, then I hear him on the phone and he comes back 20 minutes later and says that he can get my monthly payments to under $300 (keep in mind that's with me putting $5,000 down). And after I made it clear I wasn't paying that ridiculous price he said let me try with another bank, he then proceeded to ask me my personal info. again, and I ask is this gonna affect my credit score and he said no don't worry, so I looked at credit karma and there it was. PLEASE DONT TRUST THIS PLACE!!! ESPECIALLY IF YOUR YOUNG/FIRST TIME BUYER

Great company and great people On time and very professional. Tom Andrade did great. Thank…read moreyou Tom

Astro Towing came through big time for my wife and I. Unfortunately, she was involved in an…read moreaccident and ended up in the hospital. But, I called AAA while there to take care of her car. Jeff from Astro Towing in West Warwick showed up so fast, I had to rush to get back to where the car was located. The help in figuring out the damage and possible cost was great advice from him also. He also pointed me to another auto shop than the one I just picked that was closest to us and ended up saving a ton of money! So, yes, use Astro when you need a tow and also thank you to Barbara from Quaker Transmissions for keeping me updated on the repair and keeping the cost reasonable! A+ all around.

Was referred to Auto Village by a family member who is also an auto mechanic. Bought my daughter a…read morenice car. Very pleased with this place and will be returning in the future! Owner is amazing, runs a great honest business. Very hard to find these days!

I bought my car there five years ago. I got an amazing deal on my car with a limited warranty. A…read moremonth after my warranty was up and many miles over a strut started making a horrible noise. I went back to them and fixed everything for free even though I had no warranty left. I have one payment left on the car,i have been driving out for five years and one hundred and forty six miles later I have not fixed one thing on the car except normal care, a clutch my husband burned out lol and a twenty dollar blower motor resister. I send everyone I know here and after five great years my little used car is going strong.

Best experience I have ever had. I bought my third car from Romeo and I never wanna buy another car…read morefrom a different person. He greeted me in the lot as I was checking out cars and asked what I was looking for. I told him and he found exactly what I wanted. He was not pushy at all. He was a respectful dude and had my best interest in mind. If you wanna buy a car here, buy it from Romeo. Thanks man

Very rude with attitude and just made me feel worthless on the phone and not helpful at all. It…read moremade me never to want to take my vehicle there for any service or any purchases and hopefully others can review this and know the way I'm feeling

George, Alex and team are always so accommodating. They are reasonably priced and truly care. After…read moremy first interaction here I sent the rest of my family. From inspections to breaks and oil changes Christopher's is my go to!

George, is the best there is...reasonable honest, fair and hard working. You can stop by at anytime…read moreand have him look at your vehicle and he takes the time to go over every issue you tell him about.

Very nice guy...he has nice car and I like he don't put u in to a car if u can't handle the paymentread more

I would highly recommend Roger Williams Auto Sales. We went to look at a 2006 Prius a couple of…read moremonths ago. Randy was great. ZERO pressure. He asked if we wanted to test drive it and gave us the keys. The car was very clean and ran well. Since Roger Williams is part of CarFax, it allowed me to do a lot of research on the history of the car before we even came to see it. We purchased the car that day. Randy was great with providing all the necessary paperwork and went out of his way to get a couple of body trim pieces that were missing. He even replaced the cracked antenna on the roof even though we didn't ask him to do that. He also touched up some paint near the bottom of the driver's door. I waited to write the review because I wanted to see how the car worked out after having it for a while. Well, it's been great. It went on a 4-hour trip with 3 people and luggage and performed admirably. We love the car and will go back to Roger Williams when we need another.

Our BMW X5 has been costing us a mint since the warranty ended....literally within 6 months…read moreeverything started to break. I had yet another problem yesterday and went over to Warwick BMW to drop off the car. I decided to take the loaner they gave me and drive over to Lexus in the same park. I realized that my favorite tech from BMW now worked at Lexus when I arrived and he told me to talk to Kyle. I told Kyle that I was interested in a GX 470, but needed to see how much the BMW fix would cost before I committed. Fast forward a couple of hours....the BMW fix was going to be more than $2K and Kyle had taken $8K off the price of the Lexus. Done deal!! Great employees and specifically service folks. If you are in need of help give Ryan a call.....he will always tell you the truth!

I've owned the car 3+ months and I've used the service department twice (5k maintenance and a few…read moredealer-only adjustments). Now that the new car smell is gone, I can judge the transaction with a clear head and can say buying a new car here was a great decision and an extremely - dare I say it? - easy and pleasant experience!! Three visits to test drive (Dave) to make sure I chose the right model for me, and two email exchanges with the sales manager (Geoff) and the deal was made. After joining the forums and FB group for the TX I can say I think I got a very fair deal. No pressure at all (we've all heard the horror stories of new car shopping) - just a polite and civil back and forth. My service advisor (Peppino) has been an absolute delight to work with. Love the car - and the dealership experience has been "Very Lexus". I would recommend letting these folks have a chance to earn your business; I think they will. Love my TX - thanks guys!!

Going into a car purchase can be stressful, let's agree on that. My experience at Bald Hill Kia was…read moreanything but that. It could not have been easier! I am often referred as "one of America's funnest customers", a reputation I work very hard to keep. I met my match at Bald Hill Kia. We were greeted by what would turn out to be "one of America's best sales people", Erika. She was extremely knowledgeable about the product, and was not pushy at all. She let us take our time, and compare models, and all the while explaining the pros and cons of each vehicle. After our test drive, I mulled over the decision for a few days. Upon my return Erika could not have been more helpful. A cheerful, honest sales person, that is also very helpful. This was a great experience, I do not have a single negative thing to say. Just a great car buying experience. They were even fair on my trade, which is where "they" usually try to get ya. Thanks again!!

Bad service experience. The service itself was fine (oil change/tire rotation) but the price just…read morekept changing. An advertised $114 service was full of "suggested" markups for no apparent reason and then at pickup the $114 somehow became $148. They claimed "their prices changed" which was BS as it was only a day before. They also get you for a 2% credit card fee. The transaction felt dishonest and predatory.